681 Report Generation Jobs - Page 28

About The Role Job Title Quality Analyst Job Summary We are seeking a skilled and detail-oriented BPO Quality Analyst for ourVoiceProcess to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality ofvoice interactions between our customer service representatives and customers. Your primary focus will be to analyzevoice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities: Monitor and evaluatevoice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyzevoice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on theirvoice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring ofvoice interactions. Stay updated with industry best practices and trends in customer service andvoice processes to continuously improve the quality evaluation process. Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets. Requirements: Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment. Proven experience as a Quality Analyst in a BPO setting, preferably with experience invoice process evaluation. Excellent verbal and written communication skills with a keen eye for detail. Strong analytical and problem-solving abilities to assessvoice interactions and identify areas for improvement. Familiarity with quality monitoring tools andvoice platforms. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports. Knowledge of customer service principles and practices. Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives. Flexibility to adapt to changing business needs and work in shifts, if required. The Quality Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in thevoice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.

>> Responsible for managing the performance for the team of Production Specialist >>Responsible for responding back to the client and internal stakeholders in an efficient and professional manner >>Handles and resolves customer complaints- identify and escalate priority issues >>Build a strong personal customer rapport and establish engagement to drive positive customer experience >> Ensures compliance with all company and departmental policies, procedures, and guidelines >>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization >>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports >>Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition >>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement; About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team >>Excellent Communication Skills (Verbal & Written) >>Strong interpersonal & influence management skills and decision making skills >>Ability to work & communicate with people across organizational units and locations. Strong Team building skills >>Ability to think strategically & translate strategy into measurable action plans >>Strong analytical skills with an ability to solve a problem with a win-win negotiation approach >>Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback >>Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring >>Leading by Example and ability to handle stressful situations >>Is able to make judgment calls on risk rating, is able to interpret and apply policy >>Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement >>Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations

Solitaire is one of the leading industry in Real Estate domain with its premius & luxurious projects in commercial and residential projects. We are hiring for the role of Documentation Executive at our Shivaji Nagar, Pune location. Job roles & responsibilities:- Monitor regulatory updates . Ensure secure document storage and organization of files in the system. Apply change management procedures to deal with document changes. Lead document control projects and maintain records. Create strategy and direction for thedocumentation purpose. Oversee workflow to ensure accurate and timely document control. Periodically review documents and fine-tune for accuracy. Marathi typing is a mandate. Interested candidates can share their CVs on prafulla.dixit@solitaire.in

- Daily material movement coordination with dispatch team - Follow up with vendor for vehicle - Coordination with loading unloading team - Daily MIS report generation - Maintain all records - Negotiation skills, MS Excel, Strong coordination skill

Role & responsibilities 1. Registration of samples in LIMS software (Typing speed & MS office knowledge required) 2. Taking print outs of Allotment & CA 3. Submit hard copies of allotments & contract agreement to respective department along with samples 4. Masking & labeling the samples 5. Preparation of proforma invoices & Acknowledgements in LIMS 6. Convert all proforma invoices & Acknowledgements in pdf format from LIMS, save in one folder & send soft copies to respective customer immediately after registration 7. If any reply recd. from customer, same to be forwarded to concern team or revert to customer directly 8. Update the daily sample tracker on daily basis 9. Download test reports from LIMS, make changes in word file as per QA report & pdf file to be sent to customer by email Preferred candidate profile

We are looking for a detail-oriented resource with 1 to 3 years of experience to assist with basic sales reporting tasks The role involves collecting, organizing, and analyzing sales data to generate reports You will work with Excel and help in preparing summaries for the sales team Responsibilities: Gather and organize sales data from various sources Create and update sales reports Assist in basic data analysis and trend identification Ensure accuracy in data entry and report generation Support the sales team with ad-hoc reporting needs Requirements: Basic knowledge of Excel Good attention to detail and analytical skills Ability to work independently and meet deadlines This is a great opportunity to gain hands-on experience in sales data analysis and reporting