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2 - 6 years

5 - 9 Lacs

Kolkata, Mumbai, New Delhi

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The Data and Analytics required here will be responsible to create assets that will allow Data to be accessed to trusted data to support business decisions inside the account. The serialization team is looking for a BI developer to support the implementation of new reports and the enhancement of current ones, enabling important insights to the business counterparts. We are looking for a tenured Sr profile or a lead person who is willing to do a lot of hands-on work. It is very likely that this role is going to work on their own, directly with the account stakeholders from the technical and business perspectives. There is a chance for the person to pair with the Data Eng, depending on the project they are allocated. This person will have the support of the Program Manager and the arch of the program. Tech skills: AWS QuickSight Dashboard Creation Data Analysis Data Modeling Report Generation Any other technical skill the candidate has is welcomed, but QuickSight is the main need. Consulting skills and Business insights: Stakeholder management Requirements gathering and documentation Implementation documentation Supply chain knowledge Manufacturing data knowledge (prior experience required)

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7 - 12 years

13 - 15 Lacs

Gurugram, Cyber City

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Bijnor

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Bahadurgarh

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Mewat

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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2 - 8 years

5 - 9 Lacs

Mumbai

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Qlik Expertise: Hands-on experience in QlikView and Qlik Sense, including extensive knowledge of Qlik reporting, modeling, scripting, and visualization techniques. Qlik Scripting & Expressions: In-depth knowledge of Qlik scripting language, including set analysis, variables, data load scripting, and data transformations. Alerting & NPrinting: Hands-on experience with Qlik alerting and NPrinting for scheduling and report generation. Qlik Extensions: Experience in using and creating Qlik extensions for advanced reporting and visualization. Analytical Mindset: Strong analytical and problem-solving skills with the ability to design and deliver complex business intelligence solutions. Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Collaboration: Strong team player with the ability to collaborate effectively with cross-functional teams.

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7 - 12 years

13 - 15 Lacs

Rewari

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Bhiwani

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Palwal

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Rohtak

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Faridabad

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Noida

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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7 - 12 years

13 - 15 Lacs

Ghaziabad

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Oversee CRMbackend ops/data mgmt. Support integration of CRM systems with other business tools Maintain/update CRMdatabases for accuracy Provide backend support for CRM campaigns/report Collaborate with cross-functional teams to enhance customer exp. Required Candidate profile Bachelor's degree in IT, Business, or related field 2-5 years of experience in CRM backend roles, preferably in Real Estate Strong knowledge of CRM platforms and data management

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4 - 7 years

12 - 16 Lacs

Bengaluru

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We are looking for a seasoned Salesforce QA Level Senior Associate Location Bangalore /Gurgaon/Hyderabad/Mumbai /Pune/Noida/Chennai LOS Advisory Corporate Competency Enterprise Apps SFDC Skill SFDC Test Development and Execution Develop, document, and maintain comprehensive test cases, scripts, and test data for Salesforce applications. Perform manual and automated testing to identify software defects and ensure product quality. Proficient in test planning, testing estimation, test case designing, and test execution. Diverse Testing Capabilities Experience in various types of testing including functional, GUI, regression, retesting, integration, user acceptance, production sanity, data migration, and data flow testing between legacy systems and Salesforce. Defect Management Manage the defect life cycle and utilize the Requirement Traceability Matrix to ensure comprehensive testing. Root Cause Analysis Expert in performing root cause analysis and creating action plans to improve quality. Requirements Gathering Gather business requirements and processes through documents and workshops. Analyze customer challenges and suggest appropriate solutions . Team Collaboration Assist team members in understanding business requirements. Responsible for project delivery planning, sprint planning, and managing teams. Lead standup meetings, drive customer calls, and conduct retrospectives. User Training Create user training material and conduct user training sessions and workshops. Salesforce Administration Support Utilize Salesforce Admin skills to configure and manage the Salesforce platform, including user creation, report generation, and list view configuration. Maintain and customize users, list views, roles, profiles, groups, queues, accounts, contacts, record types, sharing rules, custom objects, and page layout customization. Dashboard Development Develop dashboards for management to track key performance parameters. Mandatory skill sets Minimum of 4 years of experience in quality assurance, with significant time in Salesforce environments. Basic knowledge of Salesforce administration, including user management, security settings, customization, report generation, and list view configuration. Knows to query and extract and upload data in system Strong analytical and problemsolving skills with meticulous attention to detail. Excellent communication skills, both written and verbal. Ability to work collaboratively within crossfunctional teams. Preferred skill sets Salesforce Administrator certification. Experience working within Agile/Scrum methodologies. Familiarity with Salesforce development like Process Builder and Apex Previous experience in a similar role within a [specific industry, if applicable].

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2 - 6 years

3 - 4 Lacs

Gurugram

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Manage & update CRM system with client info Track and analyze client interactions and data Lead Verification Support real estate agents with client relationship management Develop strategies for customer engagement Coordinate with sales and marketing Required Candidate profile Female candidate required for CRM with atleast 2 years of experience.

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2 - 6 years

11 - 16 Lacs

Mumbai

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About The Role : Job TitleAnalytics Analyst, AYST LocationMumbai, India Role Description Summary: About DWS (Deutsche Asset Management) DWS, publicly listed asset management division of Deutsche Bank, is one of the world's leading investment management organizations with about assets under management. DWS provides flexible products and solutions to a wide range of investment opportunities across all asset classes from pooled funds to highly customized portfolios for a wide range of investors and offers individuals and institutions traditional and alternative investments across all major asset classes. About CROCI CROCI, acronym for Cash Return on Capital Invested, is part of DWS Investment division. The team was set up in 1996 in London as a research service to institutional clients. CROCI is an investment research discipline that makes in-depth adjustments to companies financial statements in order to make their P/E ratios comparable across sectors and markets. The current coverage is more than 900 global large companies. In 2004, the team launched investable Index based products that allowed exposure to the underlying investment philosophy. There are CROCI products (Index, Funds, Strategies) under various wrappers with underlying assets under management in excess. The CROCI team members are based out of Mumbai, London, Paris, and New York. About DWS India Pvt. Ltd. DWS India (P) Ltd., is a wholly owned subsidiary of DWS Group GmbH & Co. KGaA (part of Deutsche Bank Group). Our teams in Mumbai focus on Research & Analytics, Portfolio Management Support, Business Management Support, etc. across all divisions of DWS Group. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As a part of the CROCI analyst team, the candidate will be responsible assisting senior CROCI analysts in covering 900+ Global companies under coverage from various sector. The job responsibilities include regular update of financial valuation model based on latest events like earning announcements, M&A activities etc, providing bottom-up economic research across various regions/sub-industry, working closely with team to provide support on requests/queries from clients. The candidate will also initiate coverage on new companies by providing economic view on business and actively monitor the portfolio to identify impact of various corporate events on the valuation and regularly brief the entire team about interesting happenings/trends in the sector. Further, role requires Analyst to develop good understanding of the ESG and assess its economic impact on company valuations. Your skills and experience Education and Experience: Chartered Accountant with maximum six months experience. Candidates who cleared all levels in the first attempt would be preferred. Strong understanding of the financial markets and economic concepts. Corporate finance and modelling skills. Understanding of industry dynamics, operational and financial characteristics of company analysis. Competencies: Excellent knowledge of Accounting and Finance. Knowledge of US GAAP and IFRS Standards would serve as added advantage. Understanding of ESG and its possible impact on company operations and valuations. Proficiency in using MS Office. Good communication skills. Personal Characteristics: Self-motivated, ability to work independently and as part of the team. Highly organized with a keen eye for detail and ability to operate in a fast-paced environment. Intellectual curiosity and initiative combined with professional and personal integrity. Entrepreneurial spirit with a passion to learn and grow. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

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3 - 5 years

4 - 9 Lacs

Gurugram

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Hi, We are hiring for the ITES Company for MIS and Reporting Role. Job description: Minimum 3-5 years of experience as MIS and Reporting in B2B Collection is mandatory. 100% WFO and night shifts applicable. Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills. Good understanding of OTC Lifecycle, B2B Business. Monitor and manage the collections data from various sources. Ensure the accuracy and completeness of data in the collections management system. Develop and maintain databases and reports related to B2B collections. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze collection trends, identify issues, and provide actionable insights to improve collection efficiency. Create and present reports to senior management, highlighting key metrics and trends. Evaluate current collections processes and recommend improvements. Implement and monitor new processes or tools to enhance collections efficiency. Work with IT and finance teams to integrate and automate collections systems. Assist in the development of collection strategies and policies. Ensure compliance with company policies and legal regulations regarding collections. Maintain accurate records of collection activities and communications. Prepare and maintain documentation for audits and regulatory reviews. Strong analytical skills with the ability to interpret complex data. To Apply for MIS Associate Role Click the below link https://outpace.in/job/mis-associate/

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1 - 3 years

1 - 3 Lacs

Chennai

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Role & responsibilities: Perform Accounts Receivable (AR) activities within the medical billing field, with 1-3 years of experience, ensuring timely follow-up on unpaid claims. Collaborate effectively within a team environment focused on processing medical billing transactions, actively contributing to achieving team goals. Need to do AR follow-ups, aiming to resolve outstanding claims efficiently. Demonstrate proficiency in AR analysis, meticulously examining billing accounts to identify discrepancies, unpaid claims, and billing errors. Adhere to all business rules provided by clients, ensuring accurate processing of transactions while meeting stipulated turnaround times. Maintain AR billing claims/accounts at an acceptable level by implementing strategic approaches to resolve outstanding balances and reduce AR aging. Uphold a high standard of accuracy in AR processes, consistently striving for excellence in AR calling and analysis tasks to optimize revenue cycle management Preferred candidate profile: Must have 1 to 3 years of relevant experience and should be willing to Join immediately. Perks and benefits: ESI & PF benefits, Accidental & Life Insurance, Shift Timing: 8am - 5pm, Only 2 Saturdays working in a month. Job Location: Perungudi, Chennai.

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- 1 years

2 - 3 Lacs

Bengaluru

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We are seeking a proactive & detail-oriented Placement Coordinator (Male candidate) to assist in managing placement activities for students. Maintain & update student placement data & company databases. Support the Placement Officer in daytoday tasks Required Candidate profile The ideal candidate is enthusiastic about student success, organized in handling data and events, and has strong interpersonal skills to communicate with companies, students, and internal teams.

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2 - 7 years

3 - 6 Lacs

Noida

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Supporting and improving existing MIS systems, generating and distributing accurate and timely reports, analyzing business information to identify process improvements, and participating in cross-functional meetings to resolve MIS issues . Skills and Qualifications: Technical Skills: Proficiency in data analysis, database management, programming, and system administration. Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems. Project Management Skills: Ability to plan, organize, and manage projects effectively.

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3 - 7 years

5 - 9 Lacs

Mumbai

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About The Role The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Collaborate with stakeholders to gather and analyze business requirements. Utilize data skills to extract, transform, and analyze data from various sources. Interpret data to identify trends, patterns, and insights. Generate comprehensive reports to present findings to stakeholders. Document business processes, data flows, and requirements. Assist in the development and implementation of data-driven solutions. Conduct ad-hoc analysis as required to support business initiatives Technical and Functional Skills: Bachelors Degree with 5+ years of experience with 3+ years of hands-on experience as a Business Analyst or similar role. Strong data skills with the ability to manipulate and analyze complex datasets. Proficiency in interpreting data and translating findings into actionable insights. Experience with report generation and data visualization tools. Solid understanding of business processes and data flows. Excellent communication and presentation skills. Ability to work independently and collaboratively in a team environment. Basic understanding of Google Cloud Platform (GCP), Tableau, SQL, and Python is a plus. Certification in Business Analysis or related field. Familiarity with Google Cloud Platform (GCP) services and tools. Experience with Tableau for data visualization. Proficiency in SQL for data querying and manipulation. Basic knowledge of Python for data analysis and automation.

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- 3 years

2 - 6 Lacs

Mumbai

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About The Role Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key responsibilities include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management.

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- 3 years

2 - 6 Lacs

Pune

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About The Role Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key responsibilities include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management.

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- 3 years

2 - 6 Lacs

Mumbai

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About The Role Analyst Roles &responsibilities Working on back office and middle office processes for financial institutions Handling different stages of client/product life cycle across stages - KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations etc. Expected to work on Data capture, cataloguing, data processing, system inputs and updates, reconciliations, settlements and fund transfers Preparation of reports using MS Excel Role could entail external interaction with agents/counterparties/clients to solve queries and discrepancies related to the process. This could be telephonic or through emails Risk identification and escalation, timely escalation of outstanding issues to clients Working on various trade support activities across the Trade Lifecycle like Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade position, Report generations, Settlements of Cash Flows coming from various trading events like Interest or Premium, Operations of Syndicated Loans, Corporate action set-up and operations Working on other capital market operational tasks other than Trade Life-cycle support like Reference Data support, Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations Job would require the candidate to learn and master various financial products including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives and Fixed Income products (e.g. Corporate and Treasury Bonds) Technical and Functional Skills: Bachelors Degree (B.com, BBA, BBM, BCA) / Masters Degree (M.com, MBA, PGDM) Should have basic knowledge of finance, trade life cycle, investment banking, and derivatives. High levels of energy enthusiasm, commitment and productivity, Proactive, effective influencer, result oriented. Should be good with logical and quantitative abilitiesto derive information from data. Time management and ability to resolve issues quickly. Above average in planning, organizing and time management.

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1 - 5 years

3 - 7 Lacs

Pune

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About The Role Job Title Quality Analyst Job Summary We are seeking a skilled and detail-oriented BPO Quality Analyst for ourVoiceProcess to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality ofvoice interactions between our customer service representatives and customers. Your primary focus will be to analyzevoice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities: Monitor and evaluatevoice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyzevoice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on theirvoice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring ofvoice interactions. Stay updated with industry best practices and trends in customer service andvoice processes to continuously improve the quality evaluation process. Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets. Requirements: Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment. Proven experience as a Quality Analyst in a BPO setting, preferably with experience invoice process evaluation. Excellent verbal and written communication skills with a keen eye for detail. Strong analytical and problem-solving abilities to assessvoice interactions and identify areas for improvement. Familiarity with quality monitoring tools andvoice platforms. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports. Knowledge of customer service principles and practices. Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives. Flexibility to adapt to changing business needs and work in shifts, if required. The Quality Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in thevoice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.

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