Program Manager Renewals & Customer Success Rubrik Security Cloud

6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Program Manager for Renewals & Customer Success at our Bangalore location, you will report to the Director of Renewal & CSX Operations. Your role will involve overseeing programs related to renewals sales enablement, renewals optimization, and customer success initiatives. Your responsibilities will include developing and implementing strategies to increase renewal rates, enhance customer retention, reduce churn, and improve the post-sales customer lifecycle. You will collaborate with various teams including Renewals, Sales, GTM, Customer Success, Product Management, Marketing, and Operations to drive cohesive planning and execution of programs. By setting clear goals, key performance indicators (KPIs), and success measures, you will demonstrate the business and customer experience impact of your programs. Additionally, you will continuously identify opportunities for process improvements and operational efficiencies in sales, renewals, and customer success areas. In your role, you will be responsible for planning, executing, and delivering end-to-end renewals, sales enablement, and customer engagement projects. This will involve coordinating resources, defining scope, managing risks, and tracking project status using project management methodologies and tools. Effective communication across cross-functional teams and stakeholders will be essential to ensure successful outcomes. Utilizing your expertise in renewal sales lifecycle, renewal management practices, customer experience frameworks, and growth strategies, you will provide insights into customer journey mapping, renewals forecasting, and churn prediction models. Your role will also involve sharing subject matter expertise on renewal processes, customer retention strategies, sales enablement programs, and customer success methodologies. To qualify for this position, you should hold a Bachelor's degree in Business, Marketing, Sales, Project Management, or have equivalent experience. A PMP certification or equivalent qualification is preferred. You should have at least 7 years of professional experience managing complex programs/projects, with a focus on sales enablement, customer renewal initiatives, and customer success strategies, preferably in a SaaS, software, or technology company. We offer a collaborative team environment that promotes career growth, professional learning opportunities, and recognition. Join us at Rubrik, where we are dedicated to securing the world's data and fostering an inclusive culture where every individual can succeed and bring their authentic selves to work.,

Posted 1 week ago

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