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0.0 - 5.0 years
0 - 1 Lacs
Bengaluru
Work from Office
SUMMARY This is a remote position. Hiring for Tamil/Kannada speakers for Customer Support- Work from home Location: Pan India Permanent Remote Salary: 14,000 16,000 in-hand + Avg 6,000 Incentives Experience: Freshers & Experienced welcome Industry: Real Estate / Prop Tech Key Responsibilities: Handle inbound & outbound calls with paid customers Understand requirements & assist with real estate services Coordinate internally to ensure timely service Address escalations and drive customer satisfaction & renewals Maintain call records via CRM tools Requirements 10th/12th/grad/master can apply Fluent in English + Tamil / Kannada Excellent communication & interpersonal skills Basic computer skills & familiarity with CRM Comfortable with weekend shifts (Week off between Mon Thu) Must have laptop + stable Wi-Fi connection Benefits Permanent work from home Incentive as per performance
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Navi Mumbai, Kalyan/ Dombivli, Mumbai (All Areas)
Work from Office
Payroll-Mutual Fund Co Process-Inbound Voice Des-Customer Relationship Manager Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 24500 Work Location-Belapur / Airoli Call-8169642494 Yogesh Email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs
Posted 3 weeks ago
0.0 - 5.0 years
3 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Des-Online Activation Desk Executive Payroll-Third Largest Broking Co Location-Airoli Salary-upto 21k Graduate Fresher with good com skills Fixed sun off Fixed Day shift call 9137797705 Hrutika email-hyflyhr9@gmail.com www.hyfly.in Free Placement Required Candidate profile Need to call new to bank customer help them activate service welcome calling and giving all the information related to new demat account cross selling and do activation of Digital broking account
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Noida
Work from Office
About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot customer issues related to our SaaS product and provide appropriate solutions Maintain customer satisfaction by timely resolution of customer issues Document customer interactions and escalate issues to relevant teams as necessary Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures Requirements: Proven experience in a customer support role, preferably in a SaaS or technology-related field Strong written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to troubleshoot technical problems and provide solutions Excellent problem-solving and analytical skills Strong attention to detail
Posted 3 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Noida
Work from Office
Walk In Drive for Inside Sales / Telesales Role II Infoedge II Job Hai Date: 11th July, Friday Time: 10 AM - 5 PM Venue: Express Trade Tower 2, 9th Floor, B-36, Sector 132, Noida, Uttar Pradesh 201301 HR SPOC : Jaismine Roles and Responsibilities Develop and maintain relationships with existing customers to identify selling premium product opportunities through emails, telephone calls, and live website chats Research and understand customer needs and tailor premium product recommendations to their specific situation Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Perform effective online demos for prospects Build and maintain relationships with existing customers to drive repeat business and customer referrals Negotiate and close sales deals to achieve monthly sales targets Stay up-to-date on industry trends, products, and competitors Requirements and skills Proven inside sales experience of 1-4 years Strong communication and interpersonal skills Strong phone presence and experience dialing 100-120 calls per day. Results-oriented and able to work independently with minimal supervision Proficient in using CRM software and other sales-related tools Strong listening and presentation skills. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly.
Posted 3 weeks ago
5.0 - 10.0 years
1 - 5 Lacs
Chennai
Work from Office
Role - Subject Matter Expert - P&C Insurance Job Summary The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This role requires night shift availability and focuses on delivering high-quality service without travel obligations. ESSENTIAL QUALIFICATION: Graduate with 5 - 10 years of overall experience Flexible to work from office and in night shift timings Excellent Communication skills in English, both verbal and written Min 4 years of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred Responsibilities Manage policy servicing operations to ensure efficient and accurate processing of insurance policies. Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery. Utilize MS Office tools to generate reports and analyze data for informed decision-making. Communicate effectively in English to liaise with stakeholders and resolve policy-related queries. Implement best practices in policy servicing to enhance customer satisfaction and operational excellence. Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements. Provide training and support to team members to ensure adherence to policy servicing standards. Develop and maintain documentation for policy servicing processes to ensure compliance and consistency. Coordinate with IT teams to address system issues and optimize policy servicing software applications. Ensure timely and accurate updates to policy records and databases to maintain data integrity. Conduct regular audits of policy servicing activities to ensure compliance with industry regulations. Engage in problem-solving and troubleshooting to address policy servicing challenges effectively. Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications Demonstrate proficiency in MS Office applications for efficient data management and reporting. Exhibit strong English communication skills to facilitate effective stakeholder interactions. Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements. Show ability to work independently and collaboratively in a hybrid work model. Display adaptability to night shift schedules to meet business needs. Demonstrate attention to detail and accuracy in policy servicing tasks. Have experience in process improvement and optimization within insurance operations. Certifications Required Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.
Posted 3 weeks ago
2.0 - 5.0 years
0 - 3 Lacs
Chennai
Work from Office
Role - Senior Process Executive - P&C Insurance An Executive in the Data stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in cleansing the data and the data is transferred accurately. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team. ESSENTIAL QUALIFICATION: Graduate with 2 - 5 years of overall processing experience preferably in P&C insurance Flexible to work in night shift timings Excellent Communication skills in English, both verbal and written Min 1 year of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred ESSENTIAL SKILLS/PERSONALITY TRAITS: Mandatory work experience in property & casualty insurance Resources executing day to day activities of the engagement Prior experience of Back office, data management Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Keeps own work aligned with teams requirements OPERATIONAL RESPONSIBILITY: Read shift preparatory notes, with specific reference to any process changes Timely Downloading of data files Check of data in files for correctness Enter data from files / images into the database system Rework data found to be inaccurate (either self check or other QC check) Record data relating to production statistics, end-user related notes, etc as appropriate Record attendance and time-sheet related data Compliant to Organizational Policy Validate own employment related records and update as necessary Undergo skill / process related training as required
Posted 3 weeks ago
1.0 - 4.0 years
0 Lacs
Mumbai
Work from Office
Job offer 1) VIP Product Counsellor (Male | International US/Canada/Australia) Job offer2) VIP Service (Customer Service + Renewals) Requirement: Min 1 year of International / Domestic send cv at sosmybyjupaul@karmaassociates.in Annual bonus Office cab/shuttle
Posted 3 weeks ago
1.0 - 6.0 years
1 - 3 Lacs
Kolkata, Barrackpur, Howrah
Work from Office
We are the suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience (B2B preferred) Roles and Responsibilities You will be responsible for closing sales deals over the calls and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via calls as well as dealing with complaints and doubts. Contact potential or on-boarding new clients to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects Interested candidates can share their resume - pujita.verma@tradeindia.com or whatsapp at 7054121294 ( Message only)
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Pune
Work from Office
Order Management Team Lead Pune 5-10 Yrs(2 yrs on ppr as TL)---Mandate Graduate 11 LPA 4+ Yrs exp in Order Management, order fulfillment renewal, quotation Immediate to 15 Days Joiner Excellent communication Drop CV's Karishma.imaginators@gmail.com Required Candidate profile 4+ Year exp for Order Management/renewal, quotation End to End order management Order taking, Order tracking, Order fulfillment BPO environment Retail/CPG ERP systems SAP Order Amendments
Posted 3 weeks ago
10.0 - 18.0 years
30 - 45 Lacs
Chandigarh
Remote
Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Pune
Work from Office
Role: Process Executive / SME Exp.: 2+ Yrs Must have: Quoting & Renewals, IT Support Industry, Pricing, Discounts, Gross Margin, Purchase Order Loc: Pune Interview Mode: Walk-in Preferably an immediate joiner. Regards sneha 7845475147
Posted 3 weeks ago
6.0 - 10.0 years
7 - 16 Lacs
Mumbai
Work from Office
Role & responsibilities Seamless processing of Insurance Claims till the closure & recovery of the cost incurred in repair. Co-ordination with third party service providers with respect to timely collection of claim documents, verification of the documents and submission to the insurer for settlement. Ensuring 100% documents are checked and verified to achieve FTR > 98%. Ensuring compliance with all applicable processes, policies & standards and adherence to timelines. Analysis of claims data to identify trends and potential areas for improvements in the claims handling process Propose and assist in the implementation of improvements in the claims handling process to enhance efficiency & accuracy and also help in minimizing losses. Implementation of automation to enhance efficiency and reduce turn around time. Data management & publishing of key dashboards the internal/external stakeholders involved. Maintain and update of various data sets required for the business through various channels Ability to handle team and constantly reviewing the team performance. Ability to manage team by setting clear goals, providing regular feedback and coaching, fostering open communication and collaboration, recognizing and leveraging individual strengths, addressing conflicts constructively Preferred candidate profile 6+ years of experience in processing insurance claims Experience with Affinity product claims is highly preferred
Posted 3 weeks ago
2.0 - 7.0 years
4 - 6 Lacs
Kadapa, Vijayawada, Bengaluru
Work from Office
1.The primary goal of the role is to identify and maximize opportunities to sell insurance products to existing customers 2.The role focuses on driving sustainable revenue growth by cross selling a variety of life insurance plans to clients
Posted 3 weeks ago
8.0 - 13.0 years
7 - 10 Lacs
Gurugram
Work from Office
Summary We are looking for a detail-oriented and proactive professional to lead audit, compliance, and risk initiatives within the renewals and customer retention domain. The role focuses on ensuring regulatory adherence, process improvements, and governance across customer communication, payments, and journey flows. It also includes cross-functional project execution, automation, and internal control development to enhance operational efficiency. Responsibilities – Audit & Compliance (40%) Conduct deep-dive audits and compliance reviews for payments, communication, and surrender processes. Present key findings and mitigation plans to senior stakeholders. Maintain the operational loss database and ensure adherence to IRDAI reporting and internal compliance systems. Monitor journey flows, identify operational gaps, and coordinate with teams for resolution. Ensure timely closure of compliance observations; escalate critical issues in governance forums. Customer Communication & Payments (40%) Design and track Standard Internal Controls (SICs) to strengthen intent-based communication and process accuracy. Lead process improvement initiatives using feedback from internal stakeholders and distribution partners. Drive automation and system enhancement initiatives in collaboration with IT and Risk functions. Analyze data for root cause identification and track efficacy of solutions implemented. Ensure seamless coordination with cross-functional teams for initiative execution. Project Management & Governance (20%) Drive re-engineering of processes based on customer/distributor feedback. Deploy targeted communications to improve customer and partner experience. Support regulatory compliance through ongoing reviews and governance mechanisms. Track project progress and report outcomes in management committees. Requirements – Graduate or Post-Graduate in Management preferred. 4–5 years of relevant experience, with at least 2 years in Operations or Customer Service. Exposure to operational audits, risk assessment, and regulatory compliance. Hands-on understanding of payments processes, automation, and system enhancements. Prior managerial experience with strong documentation and communication skills.
Posted 3 weeks ago
5.0 - 8.0 years
15 - 30 Lacs
Bengaluru
Work from Office
Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 5 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -
Posted 3 weeks ago
2.0 - 4.0 years
1 - 5 Lacs
Pune
Work from Office
WALK-IN DRIVE FOR " Sales & Fulfillment - Quoting/renewals "@ Pune on 12th July 25 Greeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM:: Walk-In Drive on 12th July 25 at PUNE. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume. Interview Information: Interview Date: 12th July 25 Interview Time: 09:30 Am till 12:30 Pm Interview Venue - PUNE:: Infosys BPM Limited No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi phase 1, Pune 411057 Documents to Carry: Please carry 2 set of updated CV(Hard Copy). Please carry Face Mask**. Mandatory to Carry Identity proof (PAN Card/Passport). Job Description:: Job Location : Pune Qualification : Any Graduates (15 years Graduation) Shifts: Rotational Shift Experience: + 2 Years NOTE: Candidates Needs to bring Pan card without fail for Assessment. Roles & Responsibilities: Should have expert knowledge and working experience in Quoting Process, preferably in IT Support industry. Knowledge on concepts like Pricing, Discounts, Gross Margin, Purchase Order. Good understanding on who is a Vendor, Seller, Buyer, Customer etc Provide subject matter expertise for complex issues. Build training curriculum & Work Instructions. Identify and communicate insights on the process/domain decisions and share opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment. Experience required: 3-4 years of experience in a BPO environment. Any Bachelors degree. Very good knowledge on MS Excel Must have hands-on experience in working on Quotations process, Service Contract Renewal process Very good understanding on processes like, Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc Problem solving and analytical skills. Customer / Client facing experience would be handy. Skill sets: Good understanding on Quotations Management process. Quote to Order. Clear written & oral communication skills with internal customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in creating knowledge base would be an advantage. Regards, Infosys BPM Recruitment team.
Posted 3 weeks ago
2.0 - 6.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Company: Turito Company Overview Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years' experience. Operating globallyincluding India, the US, Singapore, and the Middle EastTurito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success. Location: Hyderabad Position Title: Relationship Manager Role Overview As a Relationship Manager at Turito, you will be the primary liaison between parents and the organization, ensuring a seamless and engaging experience throughout the student journey. This role requires a proactive, empathetic, and solutions-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional customer service. Shift Timings - Aus Shift 7am to 4pm UK Shift 3pm to 12am Key Responsibilities • Act as the single point of contact for assigned parents and students, ensuring consistent communication and support • Own the entire customer lifecyclefrom onboarding to engagement and retention • Coordinate smooth transitions between sales, academic, and support teams • Conduct regular check-ins to track student progress and gather feedback • Address concerns and resolve escalations with empathy and efficiency • Maintain accurate and up-to-date records in Zoho CRM • Identify and act on opportunities for upselling, renewals, and referrals • Collaborate with internal teams to enhance service delivery and customer satisfaction • Share customer insights to inform product and operational improvements Key Skills & Competencies • Strong sense of ownership and accountability • Excellent interpersonal and relationship-building abilities • Effective multitasking and time management skills • Proactive problem-solving and critical thinking • High emotional intelligence and customer empathy • Clear and professional verbal and written communication • Familiarity with CRM tools, especially Zoho CRM • Ability to thrive in a dynamic, customer-centric environment Requirements • Bachelor’s degree in any discipline • 2–4 years of experience in a client-facing or relationship management role, preferably in EdTech, education, or customer experience
Posted 3 weeks ago
5.0 - 7.0 years
2 - 7 Lacs
Thane
Work from Office
1. Renewal Process Coordination, Conversion & Persistency Oversee and manage the entire renewal process for insurance policies(LI, HI, motor), mutual funds, and other investment products. Ensure accurate and timely preparation of renewal paperwork, documentation, and premium/SIP payments. Implement strategies to enhance persistency rates by improving client retention and satisfaction. Collaborate with sales teams to identify and address factors affecting client retention. 2. Data Management & Record-Keeping, performance Tracking & Reporting Extract, maintain, and update records for renewal dates, premium/SIP payments, client preferences, and other relevant data. Ensure data accuracy and timely updates to assist in forecasting, reporting, and performance analysis Track and report renewal rates, persistency metrics, and digital adoption rates. Provide insights and recommendations based on data analysis to improve the renewal process and customer experience. 3. Communication & Client Engagement •Develop and manage a robust communication strategy for clients and sales teams to streamline the renewal notification process. Proactively engage clients to inform them of upcoming renewals, benefits of renewing, and available options. 4. Manage Tele Callers and drive renewal conversion. 5. Coordinate with Marketing for triggering regular communications 6. Coordinate with Sales Strategy for driving Targets
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Noida, Thane, Mumbai (All Areas)
Work from Office
Role: Phone Banking Officer / CCE Process: Inbound Voice Location: Thane/Noida Key Responsibilities: Handle inbound customer calls (accounts, cards, loans, net banking,) Provide first-call resolution & excellent service May involve cross-selling Required Candidate profile Graduate Freshers welcome | BPO/Banking exp. a plus Good spoken English Basic computer skills Customer-first attitude, patience, problem-solving Age limit-30 yrs Call 9022157571 Khyati www.hyfly.in
Posted 3 weeks ago
4.0 - 9.0 years
4 - 9 Lacs
Mumbai Suburban, Thane, Mumbai (All Areas)
Work from Office
Opening with one of the leading automation solution provider in Mumbai. Job Title: Business Account Manager Job Location Malad, Mumbai Position Overview We are seeking a proactive and results-oriented Business Account Manager to manage our existing BFSI customers. The primary responsibilities include handling renewals, cross-selling, and up-selling our products and services across DigiVision, DigiDrive, and SecureNexus verticals. The ideal candidate will have a strong background in Account Management within the BFSI sector and a proven track record of maintaining and growing customer relationships. Key Responsibilities: Manage and nurture relationships with existing BFSI clients to ensure customer satisfaction and loyalty. Handle renewals of our products and services to existing clients. Achieve or exceed quarterly and annual cross-sales and up-sales targets. Develop and implement strategies to achieve sales targets and increase revenue from existing accounts. Identify opportunities for upselling and cross selling our solutions to meet client needs and enhance their experience. Work closely with the sales and technical teams to deliver customized solutions and ensure client success. Conduct regular meetings, reviews, and presentations with clients to maintain strong relationships and address any issues or concerns. Also provide insights and feedback from clients to help improve products and services Conduct independent product demonstrations, presentations, and consultations. Collaborate with internal teams to ensure the successful delivery of solutions and services. Monitor and report on account performance and key metrics to management. Stay updated on industry trends and competitive landscape to identify opportunities for growth. Lead proof of concepts to showcase the capabilities of our solutions to clients. Participate in industry events, conferences, and trade shows to promote our solutions and generate leads. Manage the entire sales process from lead generation to closing deals, including techno-commercial proposal preparation, negotiation, and contract management. Provide regular sales forecasts and reports to management, highlighting key metrics, pipeline status, and opportunities for improvement. Technical Skills & Competencies: In-depth knowledge of AI, computer vision, and cybersecurity frameworks and standards. Proficiency in using CRM software and sales tools (e.g., Salesforce, HubSpot, Zoho). Proficiency in using Microsoft Office tools – MS Excel, PowerPoint, Word.
Posted 3 weeks ago
2.0 - 4.0 years
3 - 4 Lacs
North Lakhimpur, Lakhipur
Work from Office
Role & responsibilities Adhere to cash counter timings Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management Petty Cash Management Support Distribution channels in policy issuance Service walk-in customer and attend to their service requirements Service to Sales Generate NB opportunity from walk-in customers and assigned outcall campaigns Customer retention & Lead Generation Preferred candidate profile Graduate 2-3 years of experience in Life Insurance Operations or Banking Operations Share update resume on baishali.teamlease@tataaia.com Mention applied post on Subject line.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Noida
Work from Office
Walk In Drive for Inside Sales / Telesales Role II Infoedge II Job Hai Date: 9th July, Wednesday Time: 10 AM - 5 PM Venue: Express Trade Tower 2, 9th Floor, B-36, Sector 132, Noida, Uttar Pradesh 201301 HR SPOC : Jaismine Roles and Responsibilities Develop and maintain relationships with existing customers to identify selling premium product opportunities through emails, telephone calls, and live website chats Research and understand customer needs and tailor premium product recommendations to their specific situation Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Perform effective online demos for prospects Build and maintain relationships with existing customers to drive repeat business and customer referrals Negotiate and close sales deals to achieve monthly sales targets Stay up-to-date on industry trends, products, and competitors Requirements and skills Proven inside sales experience of 1-4 years Strong communication and interpersonal skills Strong phone presence and experience dialing 100-120 calls per day. Results-oriented and able to work independently with minimal supervision Proficient in using CRM software and other sales-related tools Strong listening and presentation skills. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly.
Posted 3 weeks ago
3.0 - 8.0 years
9 - 12 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication
Posted 3 weeks ago
1.0 - 4.0 years
5 - 9 Lacs
Noida
Work from Office
Title: Senior Executive / Asst. Manager - Direct Sales. Required Educational Qualification: Graduate/ Postgraduate Desired Experience:1-4 years ( In B2B Inside Sales) Job Objective: The objective of this role is to enhance our India client base by acquiring new business and renewal for our online recruitment solutions through Outbound calls / emails, Campaigns and Social Media. Job Description: New Client Acquisition: Accelerate customer adoption in India through well-developed sales engagements and successful Go To Market Strategy. Business Renewal: Achieve sales targets by growing business from existing clients. Lead Generation: Develop a database of qualified leads through referrals, digital media, canvassing and cold calling. Closure and Collection: Manage Prospects, negotiating and freezing on commercials taking them to a logical closure with required documentation. Be a customer advocate Convey partner and enterprise customer feedback as input to the product roadmap. Process Adherence: Execution of the role in line with the organization's guidelines and processes. Build organization assets Identify patterns and implement solutions that can be leveraged across customer base. Improve productivity through tooling and process enhancements. Required Skills: 1-4 years of Inside sales experience in a B2B process. Exceptional communication and presentation skills. Demonstrated ability to think strategically about business and product. Outstanding customer relationship management experience and collaboration skills Vertical industry sales and delivery experience of services and solutions Desired Skills: Having a prior experience of working with a Consumer internet organization. Having prior experience of subscription based sales. Job Location & Work timings Noida 5 days workings Interested candidates can share their resume on gaurika.adhikari@naukri.com or WhatsApp on 8287797330
Posted 3 weeks ago
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