462 Renewals Jobs - Page 2

Payroll-Bank Work Location-Andheri/Thane Des-Phone Banking Officer Salary: 21K in hand for freshers | 1+ yr BPO exp: up to 5 Lakh CTC Shifts: 7 AM–3 PM, 10 AM–7 PM, 11 PM–7 AM (males) Interviews: Walk-in Contact: 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate Freshers Welcome! Handle calls from existing customers and resolve complaints/queries Provide accurate and complete information Assist with financial service requests

Responsible for build up your team by using your self-network Develop your team member for more business Monitor market trends and competitor activity Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Role & responsibilities: Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective : As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description : Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. If you are passionate about building relationships, managing customer expectations, and delivering a superior customer experience, we invite you to apply for this exciting opportunity to be a part of the 99acres team. Preferred candidate profile

Job Description: Were looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention Key Skills: Expertise in client engagement and application of effective field sales strategies Strong problem-solving ability with quick decision-making under pressure Excellent verbal communication and active listening skills Strategic mindset with the ability to identify and create new business opportunities Proven team management and interpersonal capabilities Skilled in data analysis, reporting, and performance tracking Target-driven with a strong focus on achieving and exceeding goals Demonstrated leadership with the ability to inspire and guide large teams Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

About Us: We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Job Title: Deptuy Manager Client Retention & Renewals (Key Accounts Manager) Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn. Key Responsibilities: • Manage and nurture relationships with existing clients to ensure high retention rates. • Drive contract renewals by proactively engaging with customers before expiration. • Address client concerns and provide solutions to enhance customer satisfaction. • Identify upsell and cross-sell opportunities to expand client engagement with our offerings. • Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings. • Monitor client usage and engagement to detect potential churn risks and take preventive actions. • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. • Provide regular reports on client feedback, retention rates, and revenue generated from renewal Interested candidates can send their resume on shaheen.khan@tradeindia.com or 7061049272

Job Description: We are looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2-3 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making. Experience and Education: MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yrs

Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. If you are passionate about building relationships, managing customer expectations, and delivering a superior customer experience, we invite you to apply for this exciting opportunity to be a part of the 99acres team.

Job Description: Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2-3 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making. Experience and Education: MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yrs

Overview As a C ustomer Success Manager on the Commercial team , y ou will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you’ll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. Responsibilities Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry . Partner with cross-functional teams including account management and professional services to understand customer business objectives , products purchased , challenges, hiring strategy and maturity, technology stack, and more . Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health . Collaborate with the Account Manager to support the business review process by providing relevant account data . Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives , and routing questions to the appropriate resource . Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability . Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. Qualifications Experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role . A passion for assisting customers solve business issues with advanced technology solutions . Ability to use data and analytics to create practical insights to build customer strategic plans . Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success . Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success.

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager)Minimum Qualification - Graduate (Any Field)Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable in presenting products or services , as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of calls and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects. Intrested Candidate Can share the resume at@tradeindia.com or contact at 8210822078

VOC Automotive India Pvt Ltd is a well-recognized brand in the automotive sector, committed to delivering excellence in vehicle-related services, including insurance solutions. We are expanding our team with passionate and detail-oriented professionals who can drive results and enhance our customer experience. We are seeking a dynamic and goal-driven Insurance Executive to manage and execute insurance-related operations. As the Insurance Executive, you will serve as the primary point of contact for insurance coordination with dealerships and customers. Your responsibilities will include promoting and managing motor insurance sales, renewals, and policy issuance, ensuring accurate and timely documentation for all insurance processes, conducting follow-ups with customers for renewals, claims assistance, and policy queries, building and nurturing strong working relationships with partner dealerships and insurance providers, maintaining up-to-date knowledge of insurance products, market trends, and regulatory requirements, and generating and analyzing insurance-related reports for management insights. Qualifications & Requirements: - Proven experience in insurance, automotive, or sales roles preferred. - Strong understanding of motor insurance policies and processes. - Excellent communication, negotiation, and interpersonal skills. - Detail-oriented with the ability to manage multiple tasks simultaneously. - Proactive, self-motivated, and capable of working independently and within a team. - Proficiency in MS Office and insurance CRM tools is a plus. Preferred Experience: - 1-3 years of experience in motor insurance or automotive industry. - Familiarity with dealership environments and third-party insurance workflows. Why Join Us - Opportunity to work with a rapidly growing and reputed automotive company. - Collaborative work culture that encourages innovation and career growth. - Competitive salary and performance-based incentives. This is a full-time position and fresher candidates are welcome to apply. The job location is in person with day shift scheduling. Knowledge of English and Kannada is required, while Tamil and Hindi are preferred languages. Benefits include life insurance and a performance bonus. ,

You will be joining the Customer Success organization at SAP, which is dedicated to creating a cutting-edge Virtual customer engagement experience for customers who have purchased an SAP solution. Your main goal will be to enhance customer onboarding and adoption processes in the Digital customer segment, striving to improve renewal rates, customer satisfaction, and overall success through a consistent and scalable approach across various SAP lines of business. As a Customer Success Partner (CSP), you will play a crucial role in engaging with top customers (top 5%) in a personalized manner. To expand this personalized approach to all customer classifications (remaining 95%), SAP has introduced the role of a Digital Customer Success Manager (DCSM) across all cloud lines of business. DCSMs will utilize a virtual engagement strategy to ensure an exceptional customer experience for a broader customer base, leveraging the latest digital tools and resources available. Your responsibilities as a DCSM will involve working in a shared service environment, proactively reaching out to accounts in the Digital Segment, and responding to customer inquiries via various communication channels. You will focus on conducting virtual onboarding sessions, providing guidance during implementation, and ensuring seamless adoption of SAP solutions by customers. Additionally, you will be the point of contact for managing defined customer risk scenarios and sharing best practices to help customers achieve their desired outcomes. Furthermore, you will be responsible for deploying the Customer Lifecycle Methodology (CLM) to support customers throughout their journey, documenting interactions in Gain Sight, and continuously improving processes for effective customer onboarding. As the role evolves, you will be expected to drive adoption of solutions that deliver value to customers, support successful renewals, and collaborate with cross-functional teams to optimize scalable processes. To excel in this role, you should have a strong networking ability, coordination skills, and the capacity to influence teams across different functions. Your role will involve collaborating with various internal stakeholders, including Customer Success Managers, support teams, and product management, to ensure a seamless and efficient customer engagement experience. At SAP, we are committed to fostering an inclusive workplace where every individual, regardless of background, can thrive and contribute their best. We prioritize employee well-being, offer flexible working models, and invest in personal development to empower our workforce. As an equal opportunity employer, SAP values diversity and provides accessibility accommodations to applicants with disabilities, affirming our dedication to creating a more equitable world. If you are passionate about driving customer success, leveraging innovative technologies, and being part of a purpose-driven organization, this role at SAP offers a unique opportunity to make a meaningful impact in the digital customer engagement space. Join us at SAP and unleash your potential to help shape a better future for all.,

Position: Manager- Insurance Location: Mumbai Reporting to: VP-Insurance & Strategic Procurement What are we looking for We are seeking focused and goal-oriented professional with 8-9 years of work experience in Insurance service environment, Policy servicing, Claim processing and customer handling. Excellence with strong experience in Insurance field and auto sector. Key Requirements: Experience: 8-9 years of experience in Insurance sector Education: Graduate in any discipline Skills: Strong communication & presentation skills, Entrepreneurial mindset, Relationship Management, Tech Savy, Learning Agility & Adaptability Roles & Responsibility: o Overseeing the development, implementation and administration of the Insurance Policies o Identifying and accessing the risk and developing strategies to mitigate them. o Provide support and guidance to policy holder, insurance companies. o Ensure compliance with IRDA regulatory requirement within a set time frame, industry standards and company policies. o Manage insurance related finances, including budgeting, forecasting and reporting. o Managing policy issuance, renewals, and changes by collaborating and coordinating with service provider/Insurance companies o Administering the payout received process and ensuring timely receipt of payout and coordinate with the Insurance companies. o Define and implement business and revenue performance dashboard and MIS for Insurance for Management

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Weekly Conveyance Payout : Weekly conveyance payout based on face to face meetings with the clients. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

Role & responsibilities - Having Good Knowledge of Excel - Cross selling, Renewal Retention. - Language to be Known - Gujarati, English, Hindi Interested Candidate Please share your Resume On Email - anagha.gavhane@ext.icicilombard.com, Or Whatsapp - 8928439674.

Greetings From Scorelabs! Oversee renewal processes and ensure customer satisfaction. Develop and execute effective renewal strategies. Negotiate contracts and explore upsell opportunities Collaborate with sales, customer service, and support teams. Required Candidate profile Edu: Any Graduate Person Should have 2 Y Exp as TL Collections Skills: Strong communication (English & 2 Regional), negotiation, computer literacy, and organizational skills Hr Suvarna - 9502739374

Hiring Customer Retention Officer for Mumbai, Jaipur, Nashik, Mumbai (Andheri East), Allahabad, Indore!!! Job Responsibilities: Collection Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations Preferred candidate profile Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage Knowledge and skills required Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

Role & Responsibilities : 1. Achieving target of ROCs and regularize for future payments 2. Collecting and regularizing overdue cases 3. Maintaining three plus ROC cancellation of net sales 4. Achieving minimum ASF target 5. Escalating any collection-related issue/ deviations to the collection manager 6. Keeping abreast with organization's products and services and keeping up to date with changes.

Company: Leading Health Insurance Company Designation: Assistant Manager Role: Renewals & Retention. Location: Jogeshwari. Work Days: 5. Role & Responsibilities: 1. Renewals && Retention Strategy Own the end-to-end renewal lifecycle of health insurance policies sourced via aggregator platforms. Design and implement proactive retention strategies to maximize policy renewals. Coordinate with internal teams not limited to (Digital IT, Core IT, underwriting && operations) for timely policy issuance and renewal communications. 2. Aggregator Management Serve as the single point of contact for aggregator partners (e.g., Policybazaar, Coverfox, etc.) for renewal and retention matters. Track aggregator performance KPIs renewal conversion rates (FR, SR and PR) for NOP and Premium along with partner integrations and data management. Collaborate with aggregators to optimize the customer journey, improve NPS, and co-create retention campaigns. 3. Sales Enablement && Process Management Train and support aggregator telecallers/agents on product updates, renewal processes, and pitch strategies. Streamline backend processes to reduce turnaround times for renewals. Develop SOPs and workflows for renewal follow-ups, policy lapses, and reactivation. 4. Customer Engagement && Communication Design personalized communication strategies (email, SMS, WhatsApp && call scripts) for lapsed and renewal-due customers. Monitor customer feedback and grievances to reduce churn and improve retention. 5. Data Analysis && Reporting Track and analyze renewal metrics, cohort behaviour, and lapse reasons to identify improvement areas. Share periodic performance reports with leadership and aggregator partners Please note:The above-mentioned description is just a gist of the profile. Detailed discussion will happen at the time of a Personal round of discussion.Needless to state that the complete interaction will be held in the utmost confidence. For any further queries, write us at trupti.t@rightmatch.co.in Await your reply on the mail. Regards, Trupti Toraskar www.linkedin.com/in/bushraakhan Consultant +919920300415 | trupti.t@rightmatch.co.in RightMatch HR Services Pvt. Ltd

Graduate & Undergraduate's both can apply. 5 days working Both side cabs Rotational shifts Required Candidate profile Need Retention or up selling exp only Excellent Communication Skills Required Minimum Months of International Exp is required in Retention or Up selling exp

Role & responsibilities Estimating, negotiating and selling service and maintenance contracts at required levels to obtain new units on maintenance agreements. Retain current maintenance agreements at required levels through good customer service and selling on factors other than price. Understand basic contract language terms based on the standard company agreement. Monitor collection of accounts & collection.(end to end process) Generating additional revenue by product upgrades/repair activity. Maintaining customer relationship through non priced visits and value added services such as conducting safety meets. Provide technical and support information to customer and deliver effective presentations and Providing basic elevator consultation to customers.

JD As a steward of the order to cash process, you will understand the ins and outs of Linkedin sales policies, processes, and systems &t support the internal tearns with the processing ofall cases. Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM Provide operational and administrative support to Sales Representatives Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scop. Follow up with Sales Representatives to retrieve required Information to resolve cases quickly and in accordance with Linkedin sales policies Ahility to work across NAMER, FMEAL, or APAC time zones Work with Cross functional Teams on cases where required to resolve the case Bulld and maintain strong relatlonships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities Manage escalations on the Deal desk cases enquiries by prioritizing such cases. Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems Preferred Qualifications: 2+ years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory Experience of working effectively with Multiple Stakeholders and Cross functional Teams. Strong business acumen, organizational, time management skills and attention to detail Ability to learn quickly in a dynamic and collaborative environment Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end. Proficient with Google and Microsoft Office products Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred Experlence in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred Ability to Operate with Customer-focused mindset Interacting effectively with remote teams

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the worlds leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Requirements Job Responsibilities: To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about the progress of their complaints and provides timely answers and solutions. Analyzes complaint trends to identify areas for improvement. Provide ongoing support to clients. Track and monitor client engagement while offering updates and actionable recommendations. Addresses and resolves client inquiries, concerns, and feedback. Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment. Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary. Tracks key performance metrics to measure success. Key Result Areas: Customer Issue Resolution Trend Analysis Operational Efficiency Client Engagement & Support Service Coordination & Delivery Competencies (Skills essential to the role): Effective communication skills Accountability Self-motivated Collaboration Organised Problem-solving skills Educational Qualification / Other Requirement: Graduation Languages: Local Language and English 1- 2 years of customer handling experience (B2B/B2C) Role Type / Key working relationships: Individual Contributor Internal team External stakeholders Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

About Us: We are one of India's largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have rmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Job Title: Deputy Manager-Client Retention & Renewals (Key Accounts Manager) Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn. Key Responsibilities: Manage and nurture relationships with existing clients to ensure high retention rates. Drive contract renewals by proactively engaging with customers before expiration. Address client concerns and provide solutions to enhance customer satisfaction. Identify upsell and cross-sell opportunities to expand client engagement with our offerings. Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service oerings. Monitor client usage and engagement to detect potential churn risks and take preventive actions. Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. Provide regular reports on client feedback, retention rates, and revenue generated from renewals. Interested Candidates can send their resume on 7061049272 or shaheen.khan@tradeindia.com