Customer Engagement Manager (SAP Basis) SAP

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Customer Engagement Manager (CEM) at SAP, your role involves ensuring end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers, with a focus on SAP S/4HANA, private cloud edition deliverables. Your responsibilities include overseeing the customer lifecycle from contract signing to customer onboarding, continuous service delivery, project initiation, change management, renewal support, issue mitigation, and escalation management. You will work collaboratively with Project Leads and internal delivery teams to deliver committed scopes throughout the customer engagement lifecycle. Your expertise will be crucial in operations support and faci...

Posted 2 months ago

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Customer Engagement Manager (SAP Basis) SAP

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Customer Engagement Manager (CEM) at SAP, you will be responsible for end-to-end customer engagement and the delivery of contractual agreements and services for SAP Cloud Customers, primarily focusing on SAP S/4HANA, private cloud edition deliverables. Your role will involve overseeing the customer lifecycle starting from contract signing, including customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for a range of customers. You will be expected to maintain customer satisfaction by mitigating issues, managing escalations, and helping customers maximize the value of their partnership with SAP. Additionally,...

Posted 4 months ago

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