Ecommerce & Retention Manager Stellar Information Technology

6.0 - 8.0 years

10 - 12 Lacs

Gurugram

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This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

Posted 3 months ago

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Contract Renewal Team Leader Imaginators Try Going Beyond

5.0 - 10.0 years

5 - 11 Lacs

Pune

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Contract Renewal Team Lead Skill-Contract Renewal,Quote to cash, Order to cash,Agreement,Lean Six Sigma Green Certified,Renewal,Quotation Exp-5+Yrs (2Yrs On PPR TL) PKG Upto-13LPA Loc-Pune NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Certified- Lean Six Sigma Green Certified Skill-Contract Renewal, Quote to cash, order to cash, Agreement, Lean Six Sigma Green Certified, Negotiation, Stakeholder, Renewal, Quotation

Posted 3 months ago

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Area Academic Manager- Mumbai Tata Classedge

6.0 - 11.0 years

8 - 11 Lacs

mumbai

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Greetings from Tata ClassEdge Limited!!! We are looking to hire for an Area Academic Manager for Mumbai location Please refer to the company brief and job description as mentioned below: Company Overview: Tata ClassEdge Limited (TCE) is a digital education solution provider, with our products powering digital classrooms in over 2000 schools, 28,000 classrooms and used by over 100,000 teachers and 1.5 million students. Our passion to ensure learning reaches every learner and commitment to building the joy of learning drives us to innovate and develop products that transform the classroom. Training: Conduct Pre-Training System Analysis (PTSA) Organize Go-live Teacher training/ ClassEdge Product training. Conduct CE based pedagogy/ refresher training sessions Product and process training to newly recruited Edge Co-ordinators in schools Service support: Identify and resolve content related concerns raised by teachers, within defined timelines. Provide product development inputs to the organisation based on the feedback from school/ teachers. Analyze usage reports to plan and implement academic interventions in schools. Relationship Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching. Organise usage and engagement activities in schools, as required. Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines. Meeting with the school stakeholders/ school management, as required. Knowledge/Skills Strong communication skills Good Negotiation and problem solving skills High degree of Relationship building skills Strong interpersonal skills Education: Candidate should have a strong educational background - graduation/ post-graduation degree preferably in Maths/ Science/ Social Sciences/ Commerce/ English or related subjects; Possessing a B.Ed degree or equivalent will be considered as an added advantage Interested candidates can send their resume at earchitas@tataclassedge.com

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