Job
Description
Work Location :India-Remote External Job Title : Renewal and Growth Specialist Position Responsibilities : Day to day responsibilities for the Senior Renewal & Growth Specialist (R&G Specialist) may include, but are not limited to: Forecasts, builds, and manages pipeline on a rolling 180-day basis, maintaining accurate documentation and statuses in Salesforce, Gainsight, etc. Drives and closes renewal opportunities within assigned territory. This includes creating proposals and contracts, renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Executes account plans that align with revenue growth targets, including renewal/multi-year renewal strategies and expansion roadmaps o Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing o Retains and increases revenue in existing customer accounts by positioning desirable terms and competitive uplift targets, and proactively providing product renewal date, pricing details, and inquiry resolution to the customer o Tracks and analyzes financial renewal forecasts metrics, tracking progress against targets and timelines, monitoring dashboards and account health indicators, and proactively addresses risks to retention or satisfaction, providing updates to management and Customer Success Managers Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Maintains up-to-date knowledge of Delteks competitive positioning in the marketplace Collaborates with Sales Operations to guide tool/process improvements and best practices Provides feedback to Renewal & Growth leadership to optimize the renewal experience Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system Qualifications :1+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue growth and retention Intermediate proficiency in Salesforce and Gainsight Experience with forecasting or revenue tracking Bachelor's degree in Business or a related field preferred
