Position:- CMS Operations Executive Location:- Sector-2, Noida Type:- Full-Time Timing:- 10:30 Am-06:30 Pm On site About Reliable Charge:- Reliable Charge is a fast-growing EV charging start-up dedicated to building a seamless, tech-driven EV charging experience across India. Our platform ensures hassle-free charging for EV drivers while delivering robust backend operations and system reliability. As we expand, we’re looking for a tech-savvy and process-driven CMS Operations Executive to strengthen our charger network’s performance. Role Overview:- As a *CMS Operations Executive*, you will play a crucial role in maintaining charger uptime, managing OCPP integrations, handling diagnostics, and ensuring effective coordination with vendors and internal teams. You will monitor and operate our Charger Management System (CMS), resolve technical issues remotely or on-site, and support smooth charger-network operations across locations. Key Responsibilities:- 1. CMS Monitoring & Management** * Monitor real-time charger status, alarms, faults, and diagnostics via CMS * Maintain 98%+ uptime across all CMS-connected chargers * Perform remote troubleshooting, data analysis, firmware updates, and charger resets * Respond to critical CMS alerts within 15 minutes and resolve 90% of issues within 4 hours * Coordinate with CMS vendors and internal tech teams for escalations and enhancements 2. OCPP Configuration & Integration * Ensure 100% charger integration with CMS using OCPP 1.6J or OCPP 2.0.1 * Troubleshoot communication issues like offline status, transaction failures, or socket mismatches * Analyze OCPP logs for charger and backend diagnostics * Identify and resolve hardware/software issues; coordinate with OEMs for critical replacements 3. Charger Onboarding & Smart Charging Setup * Complete new charger integration into CMS within 24 hours of commissioning * Implement smart charging features (load balancing, peak shaving) at eligible sites * Maintain data consistency between CMS and platform 4. Diagnostics, Field Service & Customer Support * Achieve 85%+ first-time fix rate for CMS-related tickets * Act as a field rep to address customer-reported issues and escalations * Provide on-site support and technical training to end-users or site teams * Submit RCA reports for recurring issues within 48 hours * Ensure SLAs are met for uptime and response times 5. Documentation & Reporting * Maintain service logs, installation reports, maintenance checklists, and incident records * Submit weekly CMS performance and alert summary reports * Generate technical documentation, RCA reports, and system updates * Maintain updated asset registers and technical SOPs quarterly 6. Stakeholder & Vendor Coordination * Join weekly sync calls with internal tech and platform teams * Escalate unresolved issues to vendors or OEMs within 4 hours * Conduct quarterly training sessions for internal tech/support teams Requirements:- * 1–3 years of experience in CMS operations, EV charger integration, or IoT device management * Hands-on knowledge of OCPP 1.6J / 2.0.1, EVSE hardware, and diagnostics * Ability to analyze OCPP logs and troubleshoot charger-CMS sync issues * Proficiency in remote CMS operations, field visits, and coordination with vendors * Engineering degree or diploma in Electrical, Electronics, or related fields preferred * Strong documentation, reporting, and communication skills What We Offer: * A chance to work on cutting-edge EV infrastructure and smart charging systems * A growth-oriented, collaborative environment in a fast-scaling tech start-up * Competitive salary with performance-linked incentives * Real impact on India’s sustainable mobility transition Note:- Applicants must be based in Noida or willing to relocate. Remote applications will not be considered Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Health insurance Schedule: Fixed shift Work Location: In person
The Executive Assistant / Personal Assistant / Office Administrator will provide comprehensive administrative and operational support to senior management and ensure the smooth functioning of daily office activities. The role requires strong organizational skills, discretion, professionalism, and the ability to handle multiple priorities efficiently. Key Responsibilities:1. Executive & Personal Assistance: Manage the Director’s/Management’s daily schedule, appointments, and travel arrangements. Handle confidential correspondence, reports, and documentation with discretion. Organize and coordinate meetings, prepare agendas, and record minutes. Maintain a filing system for important and confidential company documents. Act as a point of contact between the executive and internal/external stakeholders. 2. Office Administration: Oversee day-to-day office operations to ensure efficiency and organization. Maintain inventory of office supplies and coordinate with vendors for procurement. Supervise housekeeping, office maintenance, courier, and related administrative functions. Support HR and Accounts departments with documentation, attendance records, and expense reports. Handle incoming calls, emails, and general correspondence. 3. Coordination & Communication: Liaise with departments to ensure smooth communication and task follow-up. Coordinate internal and external meetings, company events, and travel logistics. Draft professional emails, letters, and communication on behalf of management. 4. Data & Record Management: Maintain accurate records of company assets, employee data, and administrative files. Prepare reports, presentations, and spreadsheets as requested by management. Handle confidential information responsibly and securely. 5. Additional Responsibilities: Assist in onboarding new employees and basic HR coordination. Support management in personal tasks, scheduling, and correspondence as needed. Perform any other duties assigned by management to support business operations. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Management, or a related field. Proven experience as an Executive Assistant, Personal Assistant, or Office Administrator. Excellent communication, interpersonal, and organizational skills. Proficient in MS Office (Word, Excel, PowerPoint, Outlook). Ability to handle sensitive information with confidentiality and professionalism. Strong time management skills with the ability to multitask and prioritize work effectively. Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Work Location: In person