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Signode India Limited logo
Manager Customer Care Signode India Limited

5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

Role Overview: As a Technical Support Engineer, you will play a crucial role in providing high-level technical support to customers in the Gujarat/Mumbai/Pune region. Your responsibilities will include: Key Responsibilities: - Attending breakdown calls of electrical and mechanical nature - Generating target revenue for services and spares - Collecting feedback from customers and effectively communicating it to the concerned department - Preparing reports by collecting, analyzing, and summarizing information - Handling customer inquiries and complaints with professionalism - Driving KPI performance on metrics such as customer satisfaction, first-time fix ratios, responsiveness, percentage of ...

Posted 1 day ago

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