1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for investigating, troubleshooting, and resolving code issues related to the assigned software solution. As a member of the Production Service Developer team, you will analyze intermediate technical coding issues reported by internal or external clients. Your role will involve triaging and escalating incidents, problem management issues, and urgent matters that require in-depth knowledge to the appropriate internal resources. You will play a key role in providing support for release activities during go-lives and code deployments. It is essential to effectively utilize development processes and code repositories to navigate through tasks efficiently. Your responsibilities will also include making basic code and testing changes and fixes to address identified issues. Additionally, you will be involved in developing and executing test plans for basic diagnostic packages. Oracle, a global leader in cloud solutions, is at the forefront of utilizing cutting-edge technology to address current challenges. The company values diverse perspectives and backgrounds as the catalysts for true innovation. By fostering an inclusive workforce where every voice is heard, Oracle aims to surpass existing boundaries. With over 40 years of experience, Oracle has maintained its success by operating with integrity and collaborating with industry leaders across various sectors. At Oracle, employees have access to a wide range of global opportunities that prioritize work-life balance. The company offers a competitive set of employee benefits aimed at ensuring fairness and reliability. Employee well-being is a top priority, reflected in flexible medical, life insurance, and retirement options. Oracle also encourages its employees to engage in volunteer programs and contribute to their communities. In line with its commitment to diversity and inclusion, Oracle ensures that individuals with disabilities are included in all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Please note that Oracle is an Equal Opportunity Employer in the United States.,

Posted 2 weeks ago

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Lead Support Engineer Persistent Systems

7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

Posted 1 month ago

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