CRM Head (Real Estate Experience) TRU Dwellings

8.0 - 12.0 years

0 Lacs

karnataka

On-site

You are an experienced Senior CRM Manager responsible for leading customer relationship management strategies, enhancing client satisfaction, and driving customer retention in the construction and real estate sector. Your role involves developing and implementing CRM strategies to improve customer experience and loyalty. You will manage customer queries, grievances, and escalations, ensuring timely resolution. Monitoring and analyzing customer feedback to enhance service standards is a key aspect of your responsibilities. You will collaborate with sales, legal, finance, and project teams to ensure smooth transactions. Additionally, you will optimize CRM tools and software for efficient data management and reporting. Engaging in customer engagement initiatives, loyalty programs, and relationship-building activities is essential. Ensuring compliance with company policies and industry regulations is also part of your role. You should have at least 8 years of experience in CRM within the construction or real estate industry. A strong understanding of post-sales operations, documentation, and legal formalities is required. Excellent communication, negotiation, and problem-solving skills are essential for this position. Hands-on experience with CRM software and tools is necessary. You should be able to handle customer concerns professionally and efficiently. Strong analytical skills to derive insights from customer data will be beneficial. Preferred qualifications include experience in managing customer loyalty programs, familiarity with RERA and other real estate compliance regulations, and proficiency in MS Office, CRM platforms, and ERP systems.,

Posted 3 days ago

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