Relationship Manager Gold Loan

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Manager Gold Loan

Office Location:

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality
  

Additional Responsibilities

• 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints
  

Reporting Team

• Reporting Designation:
• Reporting Department:
  

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:
  

Required Certification/s

Required Training/s:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5
  

Key Performance Indicators:

1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score

Required Competencies:

1.Customer Orientation 2.Integrity 3.Result Focus

Required Knowledge:

1. Gold loan products2. Lending norms 3.KYC and compliance

Required Skills:

- Communication - Negotiation - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure
  

Work Environment Details:

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable
  

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: