Rehab Telecaller

Job Title: Rehab TelecallerLocation: PRS Neurosciences and Mechatronics Research Institute Pvt Ltd, BengaluruDepartment: Neurorehabilitation Services / Patient EngagementJob Summary:

The Rehab Telecaller is responsible for managing patient communication related to neurorehabilitation services including physiotherapy, occupational therapy, speech therapy, cognitive therapy, and post-surgery follow-ups. The role involves scheduling appointments, coordinating with therapists, ensuring continuity of care, and maintaining patient engagement through courteous and proactive telecommunication.

Key Responsibilities:

• Handle inbound and outbound calls to:
• Book and confirm appointments for rehabilitation therapies.
• Follow up on missed sessions or ongoing rehab programs.
• Explain therapy packages, session frequencies, and treatment timelines.
• Educate callers on various rehabilitation services offered (e.g., stroke rehab, spinal injury recovery, Parkinson’s care).
• Maintain accurate records of patient interactions in the hospital management system.
• Coordinate with therapists and department heads for slot availability and scheduling conflicts.
• Support patient adherence to treatment plans through timely reminders and motivational conversations.
• Collect and document patient feedback on therapy sessions.
• Address common queries related to therapy goals, duration, pricing, and post-treatment care.
• Promote rehab-related awareness campaigns, workshops, or patient education sessions.

Required Qualifications:

• Education: Minimum 12th Pass or Bachelor’s Degree (preferred: background in healthcare, psychology, or social work).
• Experience: 1+ year in a medical call center or rehabilitation setting preferred.
• Languages: Proficient in English and Kannada (Hindi/Tamil/Telugu is a plus).
• Skills:
• Strong phone etiquette and listening skills.
• Empathy and understanding of neurological conditions.
• Familiarity with rehabilitation terms and scheduling software.
• Ability to multitask and manage patient flow efficiently.

Work Environment:

• Full-time, hospital-based position.
• May involve working in shifts, weekends, and on rotational basis.
• Collaborative interaction with rehabilitation team members (therapists, coordinators, doctors).

What You Gain:

• Be part of a mission to restore mobility and independence for people with neurological conditions.
• Exposure to multidisciplinary rehabilitation practices in a cutting-edge facility.
• Growth and training opportunities in neuro-healthcare communication and patient management.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person