Regulatory Escalation Officer IDFC FIRST Bank

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Role Overview: As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your main responsibility will be to provide adequate and quick resolution to all escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments at GRD. You will ensure adherence to grievances redressal policy and processes, monitor their implementation, and take corrective action when necessary. Your role will also involve reviewing auditors" comments on the implementation of customer service and grievance redressal policies, submitting the RCA with an action plan, participating in initiatives to reduce customer complaint escalations, and ensurin...

Posted 2 days ago

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Regulatory Escalation Officer IDFC FIRST Bank

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role wi...

Posted 2 months ago

AI Match Score

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