3.0 - 7.0 years

0 Lacs

bihar

On-site

As a Mail Communications and Customer Service Coordinator at the Ground Hub, you will be responsible for handling all mail communications with internal and external customers. Your duties will include managing mail reverts and coordinating with relevant departments such as PUDs, warehouses, and origin to ensure smooth operations. Additionally, you will monitor exception cases like unidentified shipments, undelivered shipments, and regulatory hold cases, taking corrective actions in collaboration with the operations team. You will also provide customer service support at the Ground Hub, ensuring the delivery of quality services to all Blue Dart customers. This may involve coordinating with th...

Posted 2 months ago

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Operations Executive (NCP) Blue Dart

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As the responsible individual at the ground hub, your primary objective is to oversee various aspects of mail communications, customer call handling, and regulatory clearance. You will be in charge of coordinating with internal and external parties, such as PUDs, warehouses, and the origin team, to ensure seamless operations. Additionally, monitoring exception cases, providing customer service support, and tracking shipments will be crucial elements of your role. Your key responsibilities will include managing all mail communications at the Ground Hub, handling exception cases effectively, ensuring customer satisfaction through quality service provision, tracking shipments for timely updates...

Posted 3 months ago

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