End User Computing Sr. Associate NTT DATA North America

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for providing end user support including desktop support for Windows operating system. This will involve local and network installation, troubleshooting issues related to Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and Admin Commands. Your duties will also include addressing user tickets concerning hardware, software, and networking. You will be required to guide customers through the process of installing applications and computer peripherals by asking targeted questions to diagnose problems. To be successful in this role, you should have 1-3 years of experience in Desktop and Laptop support. You will need to address user tickets r...

Posted 3 months ago

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Senior Technical/Product Support Engineer - SQL & Data Analytics Insightsoftware

3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

Work from Office

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities : Manage large volumes of incoming emails related to software support. Engage with customers, partners, and internal teams to provide assistance and ensure satisfaction. Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds. Document and analyze product bugs and fixes for Product Management and Engineering teams. Assist with customer product installations as needed. Meet personal Productivity, Efficiency, and Quality metrics. Prioritize and resolve issues with high technical and business impact. Han...

Posted 4 months ago

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