End User Computing Sr. Associate NTT DATA North America

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for providing end user support including desktop support for Windows operating system. This will involve local and network installation, troubleshooting issues related to Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and Admin Commands. Your duties will also include addressing user tickets concerning hardware, software, and networking. You will be required to guide customers through the process of installing applications and computer peripherals by asking targeted questions to diagnose problems. To be successful in this role, you should have 1-3 years of experience in Desktop and Laptop support. You will need to address user tickets related to hardware, software, and networking, walk customers through the installation of applications and computer peripherals, and ask targeted questions to diagnose issues. Additionally, you must be able to provide simple, step-by-step instructions to users, conduct remote troubleshooting, and test alternative pathways until the problem is resolved. Other responsibilities will include customizing desktop applications to suit user requirements, recording technical issues and solutions in logs, escalating unresolved problems to the appropriate support personnel, following up with clients to ensure system functionality, reporting customer feedback and potential product requests, and assisting in creating technical documentation and manuals.,

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Senior Technical/Product Support Engineer - SQL & Data Analytics Insightsoftware

3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

Work from Office

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities : Manage large volumes of incoming emails related to software support. Engage with customers, partners, and internal teams to provide assistance and ensure satisfaction. Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds. Document and analyze product bugs and fixes for Product Management and Engineering teams. Assist with customer product installations as needed. Meet personal Productivity, Efficiency, and Quality metrics. Prioritize and resolve issues with high technical and business impact. Handle customer complaints, provide solutions, and follow up for resolution, including sharing workarounds. Maintain accurate records of customer interactions in Salesforce. Communicate with Product Management and Development Teams using JIRA. Qualifications/ Requirements Technical Requirements: Previous technical support or product support experience. High proficiency in Microsoft Word, Excel, and PowerPoint. Intermediate to advanced proficiency in SQL (MS SQL Server, MySQL, PostgreSQL) for data extraction, troubleshooting, and analysis. Hands-on experience with data analytics and at least one BI or reporting tool . Strong understanding of data modeling, KPIs, and metrics for analysis . Ability to work with data connectors and multiple data sources . Familiarity with dashboarding, visualizations, and trend analysis . Ability to extract meaningful information from customer interactions to diagnose technical issues. Nice to have: Experience with Salesforce and JIRA. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and support. SQL Server administration (backup/restore, triggers, stored procedures, etc.). Familiarity with Microsoft IIS and SQL Server Analysis Services. Windows troubleshooting (Event Viewer logs, Installer errors, Registry Editor, etc.). Communication skills: Ability to clearly and effectively communicate with internal teams and external customers. Native or equivalent English proficiency. Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Qualifications Education Requirements: Bachelors Degree (CSE, IT) or MCA

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