Regional Volunteer Coordinator

Role: Regional Volunteer Coordinator - Middle East and North Africa

Department: Global Volunteer Management (Operation Smile HQ)

Location - Remote based out of one of the following countries: India, Philippines, Vietnam, Morocco, Egypt, UAE, and Jordan, additional locations will be considered.

General Description:

Reporting to the Regional Volunteer Manager, the Regional Volunteer Coordinator (“RVC”) will support the management and engagement of current and new volunteers within a portfolio of assigned countries, as well as coordinate international volunteers joining medical programs hosted within those countries.

In this position, the RVC will work closely with the Host Country Staff, Program Operation Teams, Volunteer Systems and Resources, and other key departments to build local and international volunteer teams and support staff who work directly with volunteers on Volunteer Management best practices and OSI processes.

Essential Functions:

• Coordinate with host country staff and Program Operations to determine volunteer team roles needed, along with plan for local and international volunteer identification and placement.
• Strategize to offer international volunteer positions to partner and program countries in equitable ways and supports their volunteer engagement goals.
• Coordinate all aspects of volunteer placement, international flight logistics, and volunteer preparation with appropriate volunteer management staff in the volunteer’s home country, program host country, and travel support staff.
• Support credentialing of volunteers in assigned countries by ensuring all documentation is in order, requirements are met, and process is completed.
• Upload and assess volunteer evaluations, escalating priority issues/comments to appropriate staff.
• Provide RVM and Program Operations staff with status updates and summary reports on volunteer placement and team composition status.
• Assist RVM with training and support of regional volunteer management staff.
• Assist RVM with volunteer resource development, document management, and data collection and management.

Experience Required:

• Education: Bachelor’s degree (BA/BS) in business, program management, project management, non-profit studies, international studies, communications, or related field
• Experience: 2+ years of volunteer coordination, customer service, or project management is preferred.

Skills Required:

• Highly capable and proactive verbal and written communicator in multi-cultural context.
• Excellent interpersonal skills and cultural competency to build strong relationship with global stakeholders and volunteers.
• Ability to perform with high level of autonomy and initiatives.
• Strong English language skills, written and spoken.
• Strong analytical and strategic thinking skills.
• Ability to work outside of standard business hours as needed or for emergencies.
• Work experience in an international NGO context preferred.
• Microsoft Office suite proficiency.
• Travel internationally and domestically 10% of the year as required.
• Some evenings and weekends required.

Why Operation Smile?

Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.

A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching. Cha-ching!

Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles!

Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!

Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays! More time for fun and relaxation.

Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.

Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.