Regional Service Manager, Customer Service (South)

As the Manager, Customer Service (South) - Field Service Engineering at Beckman Coulter Life Sciences, you will be leading a team of approximately seven Field Service Engineers to ensure high-quality service support across the Southern region of India. Your role will involve driving operational excellence, enhancing customer satisfaction, and supporting growth through efficient service delivery. Reporting to the Senior Service Manager and being a part of the India Service Leadership team, this on-site field-based position will play a crucial role in managing service operations in the South Region, specifically based in Hyderabad. **Key Responsibilities:** - Lead, coach, and develop Field Service Engineers to deliver superior service experience to customers in the South region. - Drive key performance indicators (KPIs) including response time, install base uptime, turnaround time (TAT), and service contract execution. - Plan and optimize workforce capacity, resource allocation, and scheduling to ensure coverage and service continuity. - Ensure compliance with Beckman Coulter Life Sciences quality, safety, and service standards. - Collaborate cross-functionally with Sales, Technical Support, and Supply Chain to enhance service delivery and customer outcomes. **Qualifications Required:** - Bachelor's degree in engineering or related technical discipline. - 5+ years of technical field service experience in Life Sciences/Diagnostics/Healthcare equipment, including people leadership or demonstrated readiness for a first-line manager role. - Proven ability to manage a field workforce with responsibility for territory planning, escalation management, and customer satisfaction metrics. **Additional Company Details:** Beckman Coulter Life Sciences, a Danaher operating company, offers a comprehensive range of competitive benefit programs that add value to our lives. These programs contribute to life beyond the job, whether it's healthcare benefits or paid time off. Check out the benefits at Danaher Benefits Info. If you have previous experience in managing FSE teams in medical devices or life sciences instrumentation, as well as exposure to DBS or other continuous improvement methodologies, it would be considered a plus. Join the winning team at Beckman Coulter Life Sciences today and together, let's accelerate the real-life impact of tomorrow's science and technology. Partner with customers globally to architect solutions that bring the power of science to life. Visit www.danaher.com for more information.,