Regional Product Specialist

As a Customer Care Dispatcher at our Mumbai location, you will be responsible for handling customer inbound calls through SFDC, aligning with customers for unplanned paid jobs for Field Service Engineer visits, planning and scheduling service engineers for unplanned service orders, managing intra-call status updates and escalation processes with field management, and ensuring knowledge of the geographic territory or ability to learn geographic coverage and travel time for engineers. You will also be measuring Service Quality Parameters such as Response Time (RT), Uptime, TAT (turnaround time), FTFR (First time First resolution), ensuring customer satisfaction/NPS, aligning with Contract SLAs, finding solutions to support customers, filling service engineers" schedules for optimum utilization, and managing unplanned service jobs by closely working with Field Service Technicians and aligning with customers. To succeed in this role, you should have a Diploma, BSc in Instrumentation/Electronics/Electrical, or BCom, excellent writing and speaking skills, be a good negotiator with experience in conflict management, possess basic knowledge of Excel and PowerPoint, and have freshers or up to 2 years of experience with SAP CRM/call management/SFDC experience preferred. We offer you the opportunity to be part of a collaborative and innovative team, work with global teams, thrive in an open, fair, and inclusive environment, access a multitude of learning and growth opportunities, receive medical insurance for you and your family with access to a Telemedicine application, and be associated with a brand name recognized worldwide for precision, quality, and innovation. About Mettler Toledo: Mettler Toledo is a global leader in precision instruments and services known for innovation and quality across various applications. Our extensive sales and service network spans more than 140 countries, with a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment: We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender, and ethnicity. For more information on our commitment to Sustainability, Diversity, and Equal Opportunity, please visit us here.,