222 Refunds Jobs - Page 6

o Provide tech assistance to customers via chat o Troubleshoot resolve technical issues promptly o Assist customers in setting up configuring gaming console o Address billing-related inquiries, including payment processing, refunds, subscription mgt Required Candidate profile o Assist customers account-related billing concerns o Educate customers about Gaming products, services, features o Provide detailed info on subscription plans, game titles, and additional offerings Perks and benefits Perks and Benefits

Greetings from Sutherland!!!We are hiring for international Airline (Travel) process Domain - Interline profile and Fare Audit profile.Location - Airoli (Navi Mumbai)Work Mode - Work from OfficeDesignation - Sr. Associate / Lead AssociateMinimum 4-5 Years of Experience is requiredImmediate joiners preferred Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Kindly call on 9321527119 or mail your CV on ojasvi.kori@sutherlandglobal.com

Responsibilities: Manage customer queries via phone, email. Resolve issues promptly with empathy & accuracy 1 year of travel experience is mandate Excellent English required Both Side cabs 2 rotational Offs Unlimited incentives Chance to learn GDS Process flight reservations & cancellations Salary 40 k 5 days, both side cabs Excellent English One day selection contact- 8287605233, 9211722256

Role & responsibilities Refunds an ticketing specialist for India market/ Manage Air Ticketing and refunds on GDS ( should be knowledge about issuance/reissuance to read the fare rules/ EMD etc.. Good knowledge of travel air tickets Refunds partial/full/RAF/GST on the tickets. should be aware about IATA/BSP and familiar with BSP to process RA/ACM to the airline. Preferred candidate profile Experience in ticketing systems and customer service. Strong communication and interpersonal skills. Proficiency in computer applications and ticketing software. Ability to work in a fast-paced environment and handle multiple tasks. Excellent problem-solving abilities and attention to detail. Perks and benefits 24*7 Shifts, Rotational Week offs. 5.5 Working day (6 Week offs Monthly), Attractive incentives, Healthy environment with good Infrastructure.

Opening in Travel Profile for Gurgaon Location Any GDS Knowledge is mandatory. Must have knowledge of travel Reservation, Fare calculation, fare rules, Itinerary, Reissuance 5 days working, both side cab Rotational shift Required Candidate profile 1 yr experienced on GDS commands can apply Good Travel Knowledge Good communication skills Interested can share CV @ 9871856986, 9354352748

Job Summary: Responsible for handling customer calls, reservation management, ticketing, reissue processes, email, and chat communications, ensuring accurate processing of bookings and excellent customer service. Key Responsibilities: Manage and process reservations for flights using Amadeus and Galileo reservation systems. Handle ticketing, calling, chat, and reissue of tickets as required through Amadeus and Galileo. Respond to customer inquiries via calls, emails, and chats regarding availability, pricing, and booking procedures. Coordinate with airlines and other vendors for reservations and cancellations. Maintain accurate records of bookings and payments. Provide timely updates to customers regarding changes or issues with reservations. Resolve customer complaints and issues related to reservations. Ensure compliance with company policies and procedures. Perks and Benefits PF/ Insurance/ Free Meal Contact- Deepanshi Jain HR: 9717632996

Job Summary: Responsible for handling customer calls, reservation management, ticketing, reissue processes, email, and chat communications, ensuring accurate processing of bookings and excellent customer service. Key Responsibilities: Manage and process reservations for flights using Amadeus and Galileo reservation systems. Handle ticketing, calling, chat, and reissue of tickets as required through Amadeus and Galileo. Respond to customer inquiries via calls, emails, and chats regarding availability, pricing, and booking procedures. Coordinate with airlines and other vendors for reservations and cancellations. Maintain accurate records of bookings and payments. Provide timely updates to customers regarding changes or issues with reservations. Resolve customer complaints and issues related to reservations. Ensure compliance with company policies and procedures. Perks and Benefits PF/ Insurance/ Free Meal Contact- Deepanshi Jain HR: 9717632996

One of the Best MNC Location: Chennai Work Type: Wfo Process: Expedia Salary: 5.5 LPA cabs provided Rotational shifts - Relocation Benefits: 15 Days Accommodation Incentives upto 25k More Info Call & WhatsApp @ HR Bhumika @ 9999366517 Required Candidate profile Any Grad / Under Grad with min 1 year travel domain eperience is mandatory candidate must have GDS Knoeledge ( command based ) need excellent communication skills

Summary:- Management in core Payment operations for croma.com; all pay modes which are acceptable on croma; payment vendors relationship; the entire ecommerce payment including; fraud; risk; chargeback; payment transactions; operations recon etc. Role & responsibilities:- Payment gateway transactions monitoring via gateway vendors partners like (Paytm; Payu etc) Managing Chargeback concerns received from payment vendors. Highlighting and managing risk transaction to respective gateways; monitoring the risk ratio. Good data analytical skills. Co-ordination with internal team for end-to-end process management and monitoring of success rate. Work closely for addressing all customer concerns raised pertaining to payment transactions on croma.com Sound knowledge of EMI; Offer enablement; Brand cashback etc. Managing fraud complains. Preferred candidate profile Proficient in MS office Good communication skill (verbal as well as written)

Urgent Hiring | Immediate Joiners Required | Join NewportMed Solutions Job Title: Credit Balance Review Specialist (US Healthcare) Department: Revenue Cycle / Billing Years of Experience: 1-2 Years Shift Timings: Day Shift (09:00 AM to 06:00 PM) Mode of interview: In-person. Mode of operation: Work from office Location: Hyderabad, Telangana Reports To: Billing Supervisor or Revenue Cycle Manager Job Summary: The Credit Balance Review Specialist is responsible for identifying, analyzing, and resolving credit balances on patient and insurance accounts in accordance with company policies and healthcare regulations. This role ensures accurate account reconciliation, prevents inappropriate refunds, and contributes to the overall financial health of the organization. Key Responsibilities: Review patient and insurance accounts for credit balances to determine the root cause (e.g., overpayments, mispostings, duplicate payments). Analyze and research explanation of benefits (EOBs), remittance advice, and billing records to ensure proper application of payments. Resolve credits through adjustments, transfers, or refund processing in accordance with payer guidelines and internal policies. Communicate with internal departments to resolve credit balance discrepancies. Maintain detailed and accurate documentation of all actions taken on each account. Ensure timely and compliant processing of refunds when necessary. Monitor aging reports and worklists to prioritize and address outstanding credit balances. Assist in audits and provide support during internal and external reviews. Stay updated with payer policies, HIPAA, and regulatory compliance regarding billing and refunds. Qualifications: Any Degree 12 years of experience in credit balance review in a US healthcare. Strong knowledge of insurance billing, EOBs, and remittance advice. Familiarity with federal and state healthcare regulations, including CMS guidelines. Proficiency with medical billing software (e.g., NG, Epic, AMD, Centricity) and Microsoft Office Suite (Excel required). Strong analytical and problem-solving skills. Excellent communication, organizational, and time management abilities. Preferred Skills: Experience in a multi-payer environment (Medicare, Medicaid, commercial insurers). Knowledge of refund request procedures and payer-specific policies. Ability to work independently and meet deadlines. Contact info Shivani: 8341128389

Process: Travel Process Associate Qualification: Graduate *Experience: 1 year in Travel experience Shift: Rotational shift from 9am-9pm any 9 hours shift Any 1 week off Salary: 29000 CTC Location - Malad mumbai DOJ : 30-Immediate

Dear Candidate, Greetings from Global Healthcare Billing Partners Pvt Ltd! We are pleased to inform you about Opening with the Global Healthcare for the profile of CHARGE ENTRY &PAYMENT POSTING Experience : 0.6Year - 4 Years Qualification : Any Graduate Essential Requirement :- Associate should have worked Experience in Charge Entry & Payment Posting with good knowledge of medical billing process. Location: Velachery Shift: Day Contact Name : MALINI HR Contact Details - 9003239650 / 8925808598 NOTE : (only Medical billing experience are eligible) Regards GLOBAL MALINI HR 90032 39650

Role & responsibilities Manage ticketing queues in GDS platforms (Sabre/Amadeus), including ticket fulfillment, processing ADMs, ARCs, and BSPs. Perform data quality checks and handle invoicing activities using multiple tools and platforms. Communicate with global vendors (Airlines, Hotels, Car Rental Companies) via emails and outbound calls to resolve queries and ensure service accuracy. Meet and exceed KPIs/SLAs defined for the travel operations process. Embrace a 24/7 work environment with flexibility to work night shifts, weekends and holidays. Interested candidates drop your cv on rudrika.sawant@wns.com or contact 8983041815

- Solving customer queries related to Ticket booking , PNR checking , Hotel reservation over the call. - handiling International customer. - Ready to work in voice process - Immediate joining required HR Connect Ms. Monika -77710 93198 Required Candidate profile * Graduate with 6 months exp in any Travel process * UG with 1 year of exp travel * Customer service * 5 Days working * Rotational shifts and week-offs * Transport Salary up to 38,000 CTC/Month Perks and benefits Incentives

We are hiring Travel Agents for a leading Airline Process ! If you have a passion for travel, excellent communication skills, and experience in customer support this is the perfect opportunity for you to work with a premium airline account. Roles & Responsibilities: Assist customers with flight bookings, cancellations, rescheduling, and queries. Handle inbound/outbound calls and email support for airline-related concerns. Resolve customer issues related to ticketing, baggage, web check-in, refunds, etc. Provide accurate and timely information to ensure customer satisfaction. Work in rotational shifts with rotational week-offs. Candidate Requirements: Minimum 6 months of experience in a BPO / travel process (Airline or Travel domain preferred). Good verbal and written communication skills. Comfortable with rotational shifts. Both graduates and undergraduates can apply. Basic knowledge of travel/ticketing platforms (Amadeus/Galileo/Sabre) is a plus. Perks & Benefits: Competitive salary 5 days working One side cab facility Exposure to a premium airline account and global clientele Career growth opportunities in the travel & aviation domain How to Apply: Interested candidates can apply directly through Naukri or share their resume at ( 7678666623 or yuvraj.mandal@nlbtech.in ) Note: Immediate joiners or candidates with a short notice period will be preferred.

We are hiring Travel Agents for a leading Airline Process ! If you have a passion for travel, excellent communication skills, and experience in customer support this is the perfect opportunity for you to work with a premium airline account. Roles & Responsibilities: Assist customers with flight bookings, cancellations, rescheduling, and queries. Handle inbound/outbound calls and email support for airline-related concerns. Resolve customer issues related to ticketing, baggage, web check-in, refunds, etc. Provide accurate and timely information to ensure customer satisfaction. Work in rotational shifts with rotational week-offs. Candidate Requirements: Minimum 6 months of experience in a BPO / travel process (Airline or Travel domain preferred). Good verbal and written communication skills. Comfortable with rotational shifts. Both graduates and undergraduates can apply. Basic knowledge of travel/ticketing platforms (Amadeus/Galileo/Sabre) is a plus. Perks & Benefits: Competitive salary 5 days working One side cab facility Exposure to a premium airline account and global clientele Career growth opportunities in the travel & aviation domain How to Apply: Interested candidates can apply directly through Naukri or share their resume at ( pooja.tiwari@nlbtech.in ) Note: Immediate joiners or candidates with a short notice period will be preferred.

Opening in Travel Profile for Gurgaon Location Any GDS -Amadeus/Galielo/Sabre Knowledge is mandatory Must have knowledge of travel Reservation, Fare calculation, fare rules, Itinerary, Schedule change Required Candidate profile 2yr experience on GDS Mannual commands can apply Good Travel Knowledge Good communication skills Interested can share CV @ 9871856986, 9354352748

Technical Skills Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Knowledge of fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus. Track record of low error rate; low airline debit memos/financial losses. Microsoft Office application skills, including Outlook, and Excel Basic internet and web-based application skills Role & responsibilities Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Good experience in Ticketing (issuance, exchanges, MCOs, residuals, schedule changes and name change processing) and/or Fare Auditing for an airline carrier. Quality performance: low error rate; low airline debit memos/financial losses. Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Minimum 1 year of experience in Ticketing and/or Fare Auditing. Independently driven to learn new applications, technologies, skills and a self-starter Highly organized and detail-oriented with a very strong focus on process, trends, and root cause analysis 5 days working 2 rotational offs Cab facility Location is Chennai Salary upto 5.5 LPA Interested candidates can Share your details on 7678666623 or yuvraj.mandal@nlbtech.in

We are looking for an experienced and detail-oriented Ticketing Executive to join our team. The ideal candidate must have hands-on experience with Global Distribution Systems (GDS) such as Amadeus , Galileo & Sabre and be capable of handling domestic and international air ticketing efficiently. Candidates with an IATA Certification will be given preference. Key Responsibilities: Handle domestic and international flight bookings using GDS platforms (Amadeus, Galileo & Sabre). Issue, reissue, and cancel tickets as per client requirements. Coordinate with airlines and customers for schedule changes, refunds, or special requests. Maintain accurate records of ticketing, invoicing, and fare calculations. Provide clients with the best routing and pricing options based on their needs. Ensure compliance with airline and IATA policies and procedures. Handle group bookings, corporate accounts, and urgent travel requests. Stay updated with industry trends, fare rules, and promotional fares. Qualifications: Minimum 2 years of experience in air ticketing with strong command of GDS (Amadeus/Galileo). Knowledge of international routing, airline fare rules, and ticketing policies. Familiarity with BSP/IATA procedures is highly desirable. IATA Certification or relevant training is a plus . Strong communication and customer service skills. Detail-oriented with good problem-solving ability. Ability to handle pressure and meet deadlines.

Responsibilities: * Manage customer queries via phone, email & chat * Ensure timely refund processing & satisfaction * Handle customer complaints with empathy & efficiency

Accountabilities: • Provide exceptional traveller care and customer services to corporate clients • Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers. • Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory • Open to work 6 days working • Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations • Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA • Ensure latest updated policies, procedures, desk instructions are read and complied • Excellent customer service and communications skills written and verbal • Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices • Maximize the benefits of company, desktop applications and telephony to deliver superior experience to business travellers • Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants • Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker • Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills: • Graduate. Diploma, degree in travel & tourism would be added advantage • 5+ relevant experience in travel domain • Build excellent relationship with customer groups, peers and seniors • Should be a team player and manage show alone if required • GDS experience is mandatory Galileo & Amadeus. • Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

* Minimum 2+ years of experience handling: * Airline schedule changes * Waivers from airlines * Cancellations and refunds * Customer Service Calls Salary upto 40k Interested pls call Ruchika @9650997623 Required Candidate profile Must have excellent communication skills and strong command in managing customer service calls professionally.

Responsibilities: Manage customer queries via phone, email. Resolve issues promptly with empathy & accuracy Book travel arrangements using Amadeus GDS Process flight reservations & cancellations Salary 40 k 5 days, both side cabs Excellent English One day selection contact- 991156769 , 9560028009 , 8527498889 , 8447212731 , 8860576337 , 9058834435

Role & responsibilities : Job involves handling travel requirements of corporate and institutional clients of the company. The candidates: Must have Knowledge of CRS (computerized Reservation System) Galileo Shall have Diploma in Travel Tourism / IATA Courses etc. Handle Independently Domestic & International Air Tickets. Attend query on Phone, in person and in Mails. Candidate should have excellent communication and interpersonal Skill. Interested candidate may call or WhatsApp on 9650010291 between 10 am to 6 pm.

Job Position - Arabic Speaking Customer Care Agent Experience Required - 2-5 Years Job Type - Full time Location - Hyderabad, India Overview We are seeking motivated and customer-oriented individuals who are fluent in Arabic to join our customer support team. As an Arabic-speaking Customer Support Agent, you will be responsible for handling inbound calls and assisting customers with various travel-related services, including waivers, schedule changes, ticket management, and general support. Role and Responsibilities Handle inbound customer calls professionally and courteously. Assist customers with waivers, schedule changes, issuing, voiding, reissuing, and refunding tickets. Provide clear, accurate, and empathetic communication in Arabic. Resolve customer inquiries and issues efficiently while ensuring customer satisfaction. Maintain up-to-date knowledge of company policies, procedures, and travel services. Accurately document customer interactions and maintain records of customer communications. Collaborate with internal teams to ensure timely and effective solutions Desired Skills Required Skills & Qualifications: Fluency in Arabic (spoken and written) is mandatory. Proficiency in English is a plus. Previous experience in customer service or a travel industry role is preferred. Strong communication and problem-solving skills. Ability to multitask and work in a fast-paced environment. Comfortable using ticketing and CRM systems Experience in airline, travel, or ticketing services. Knowledge of GDS systems (e.g., Amadeus, Sabre, Galileo) is an advantage Working Days 5 working days per week Rotational weekly offs