Reference Data Services Officer

Role Overview: The Reference Data Services Rep 5 performs relatively complex assignments with direct impact on the business by ensuring the quality of tasks or services provided. You will work under little to no direct supervision and may service an expansive and/or diverse array of products/services. Your role includes applying working knowledge of technical and professional principles, understanding team objectives, and contributing to the work of the team/unit to achieve function objectives. You must ensure quality and service of self and others, recommend new options to enhance productivity, and handle complex or sensitive information with tact and diplomacy while being sensitive to audience diversity. Key Responsibilities: - Performs on-going maintenance/refresh of existing customer data - Performs on-going set up and maintenance of settlement instructions in a variety of internal applications - Interacts daily with global operation teams to ensure timely update of all settlement instructions - Actively monitors settlement rates to ensure instructions are being updated correctly - Liaises with other operations teams globally to ensure settlement instruction (SSI) is correctly and timely added to accounts - Directly sources settlement instruction from Clients in response to reference data refresh requirements - Delivers reference data remediation projects as requested by management - Oversight of offshore vendor activity - Completes all mandatory reports in a timely manner and to required standard - Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets Qualifications: - 2-4 years relevant experience - Knowledge of SSI data; and familiarity with external products and services that add value to client and account data management - Knowledge of end-to-end trade flow across multiple products Education: - High School diploma or equivalent Please note that the company provided additional details about the job family group, job family, time type, most relevant skills, and other relevant skills.,