MS Engineer Service Desk NTT Global Data Centers

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. Embracing diversity and inclusion in the workplace, it is a place where you can grow, belong, and thrive. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to be the initial point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-co...

Posted 4 months ago

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Cross Technology Managed Services Engineer (L1) NTT DATA

0.0 - 4.0 years

0 Lacs

delhi

On-site

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will play a crucial role as the first point of contact for clients, ensuring the continuous functionality of their IT infrastructure and systems. Your responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems, primarily focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective will be to uphold service level agreements without any misses. On a daily basis, you will be monitoring client infrastructure and solutions to detect and address problems and errors either before or as they arise. You will be tasked ...

Posted 5 months ago

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Technical Specialist, Server NTT DATA

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Data Center Remote Technical Support Engineer at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities will involve maintaining the support process, handling support requests, resolving problems, and carrying out maintenance tasks following agreed procedures. You will also ensure the usage of knowledge articles in incident diagnosis and resolution, monitor service delivery against service level agreements, and maintain records of relevant information. Your role will require you to prioritize and diagnose incidents, investigate causes of incidents, ...

Posted 5 months ago

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Associate Infrastructure Specialist, Network & Security NTT DATA

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, your role involves providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities include maintaining the support process, handling support requests, investigating and diagnosing problems using service assurance software, and resolving incidents following agreed procedures. You will be responsible for monitoring service delivery against service level agreements, analyzing service records regularly, prioritizing and diagnosing incidents, investigating causes of incidents, and escalating unresolved incidents until resolution is achieved. ...

Posted 5 months ago

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Infrastructure Specialist NTT DATA

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve pre-emptive service incident and resolution activities to ensure service restoration and adherence to service level agreements (SLA). Your key responsibilities will include maintaining the support process, handling support requests according to procedures, investigating and diagnosing problems using service assurance software, resolving problems, conducting maintenance tasks, monitoring service delivery against SLAs, and analyzing service records...

Posted 5 months ago

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