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Grievance Management / Escalation Manager AV Global Advisory Services

3.0 - 8.0 years

4 - 8 Lacs

chennai

Work from Office

Urgent requirement: Experience- Minimum 3 years of relevant experience Language: Hindi and English Fluency must Responsibilities Responsible to provide adequate and quick resolution to all the escalated complaints. Ensuring adherence to grievances redressal policy and processes, monitoring its implementation and initiating corrective action wherever needed by self. Evaluation of complaints and submit the RCA with action plan. Participate in various initiatives towards reduction in escalations of customer complaints. Ensure adequacy and quality of all complaints resolution at this level. To ensure the deliverables are met in a timely manner. Ensuring all regulatory queries are answered to the...

Posted 1 hour ago

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