239 Red Jobs - Page 9

Analyze confidential client data from both public and internal sources to ensure compliance with KYC requirements. Understand and apply the firms KYC requirements, including various due diligence processes such as Customer Identification Program (CIP), Standard Due Diligence (SDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD), and Product Due Diligence (PDD). Identify discrepancies in KYC records, suggest necessary amendments, and escalate any Anti-Money Laundering (AML) red flags to the compliance team. Ensure that all record reviews are completed within specified deadlines and Service Level Agreements (SLAs). Review of confidential client data via publically available and internal sources Maintain high standards of customer service while handling sensitive information, ensuring confidentiality for both internal and external clients. Compare and contrast differences within KYC records , highlight amendments required to production team and also highlight escalate to compliance incase of AML Red flags Handle and maintain confidential client documentation. Demonstrate ability to comprehend the KYC risk factors and draft the overall risk summary for the client. Required qualifications, capabilities and skills Bachelor s Degree and/or Graduate Degree Knowledge of KYC is essential with at least 5 years experience (Audit, Control, Risk, AML, and Research may also be areas of experience) Strong research, analytical and comprehension skills, with ability to analyze large amounts of data Client focused with strong customer service skills (e.g. oral and written communication skills) Ability to multi-task and meet deadlines against a high volume work schedule

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Red Hat OS Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication within the team Implement best practices for software support Conduct regular performance evaluations Professional & Technical Skills: Must To Have Skills:Proficiency in Red Hat OS Administration Strong troubleshooting skills Experience in system monitoring and maintenance Knowledge of scripting languages like Shell or Python Familiarity with ITIL framework Additional Information: The candidate should have a minimum of 5 years of experience in Red Hat OS Administration This position is based at our Mumbai office A 15 years full time education is required Qualifications 15 years full time education

Virtualization is a key offering of the Linux on Z Platform that is used by clients all over the world. It is imperative that the offering is secure, robust, and reliable; our job is to verify that it meets those standards. We install and test Red Hat OCP on Linux for System Z. Our goal is to provide product validation in an enterprise ready and can sustain mission critical workloads for long periods of time. We approach our testing with an automation-first mindset, designing and architecting our work to be consistent and reproduceable. Success in this role means having the curiosity to explore new innovations that expedite our testing cycles while maintaining complex testing configurations. As a Solution Tester, you will be responsible for: 1. Designing and automating RH OCP test suites to ensure reliability of the platform technology 2. Having a client-first mindset to test at scale and imitate customer-like environments 3. Creating strategies and scripts to test new features and functionalities 4. Contributing and reviewing code for internal and external repositories 5. Documenting processes (Test plans) and procedures for clarity and reproducibility 6. Interacting with counterparts in IBM US/Germany teams and Red Hat Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5 - 10 years of relevant industry experience Comfortable working with any of the three major Linux distros (Redhat, Sles, Ubuntu). Preferably on a Z system (s390x) Knowledge on Red Hat OCP preferred or knowledge on Kubernetes and add ons Understanding of virtualization and containerization concepts. z/VM and KVM are preferred. Experience building pipelines for automation servers such as Jenkins, Prow CI and Tekton Skilled in a scripting language. Python or Ansible is preferred. Good experience with CI/CD pipelines and tools and processes Go Programming language experiance is a plus Strong team player with good communication and interpersonal skills Proven ability to work effectively in a global team environment. Preferred technical and professional experience NA

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Red Hat Process Automation Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : As per company standards Summary :As an Application Support Engineer for Red Hat Process Automation Manager, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic support and ensuring smooth functioning of the system. Responsible for design, development and maintenance of business process model(JBPM / RHPAM) for workflow applications. Must have experience with Redhat Process Automation Manager (RHPAM) and Red Hat Decision Manager(RHDM), Drools. Good understanding on BPMN 2.0 Specifications and Complex Event Processing (CEP) concepts. 8-14 years' experience with scripting / programming languages - Java/J2EE, Javascript, REST. Extensive technical experience and development expertise in Core Java, J2EE, JSP, Servlets, Proficient in modern microservice-based architectures, methodologies and in designing and implementing RESTful web services. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience with Continuous Integration and Deployment (Jenkins, Git, Bamboo, Gradle & Selenium - One or more) Hands-on technical experience with leading cloud platforms like Azure. Track record of successful delivery, both independently and in teams. Ability to multi-task across differing tasks and effectively manages competing priorities Strong communication and interpersonal skills with ability to engender trust, credibility and respect with team and stakeholders Ability to quickly adapt to changing demands and project environments when moving from assignment to assignment Bachelor's degree in computer science or related field. Qualification As per company standards

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Red Hat Process Automation Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : As per company standards Summary :As an Application Support Engineer for Red Hat Process Automation Manager, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic support and ensuring smooth functioning of the system. Responsible for design, development and maintenance of business process model(JBPM / RHPAM) for workflow applications. Must have experience with Redhat Process Automation Manager (RHPAM) and Red Hat Decision Manager(RHDM), Drools. Good understanding on BPMN 2.0 Specifications and Complex Event Processing (CEP) concepts. 8-14 years' experience with scripting / programming languages - Java/J2EE, Javascript, REST. Extensive technical experience and development expertise in Core Java, J2EE, JSP, Servlets, Proficient in modern microservice-based architectures, methodologies and in designing and implementing RESTful web services. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience with Continuous Integration and Deployment (Jenkins, Git, Bamboo, Gradle & Selenium - One or more) Hands-on technical experience with leading cloud platforms like Azure. Track record of successful delivery, both independently and in teams. Ability to multi-task across differing tasks and effectively manages competing priorities Strong communication and interpersonal skills with ability to engender trust, credibility and respect with team and stakeholders Ability to quickly adapt to changing demands and project environments when moving from assignment to assignment Bachelor's degree in computer science or related field. Qualification As per company standards

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM Informix & Red Brick Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE or BTech Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using IBM Informix & Red Brick. Your typical day will involve working with the development team, analyzing requirements, and developing solutions to meet business needs. Roles & Responsibilities: Design, develop, and maintain applications using IBM Informix & Red Brick. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet business needs. Develop and maintain technical documentation related to the application development process. Ensure the application is scalable, reliable, and meets performance requirements. Participate in code reviews and ensure code quality and standards are maintained. Professional & Technical Skills: Must To Have Skills:Strong experience in IBM Informix & Red Brick. Good To Have Skills:Experience in other database technologies like Oracle, SQL Server, or MySQL. Experience in developing and maintaining applications using Java or .NET technologies. Experience in developing and maintaining web applications using HTML, CSS, and JavaScript. Strong understanding of software development life cycle (SDLC) and agile methodologies. Additional Information: The candidate should have a minimum of 3 years of experience in IBM Informix & Red Brick. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Hyderabad office. Qualification BE or BTech

Project Role : Service Delivery Operations Representati Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Red Hat OS Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments and ensure timely completion. Drive people management activities for the delivery team. Ensure service delivery quality and cost effectiveness. Collaborate with cross-functional teams to resolve issues and improve processes. Maintain strong relationships with clients and stakeholders. Identify areas for improvement and implement process enhancements. Provide regular updates and reports on service delivery performance. Professional & Technical Skills: Must To Have Skills:Proficiency in Red Hat OS Administration. Strong understanding of Linux operating systems. Experience in managing and troubleshooting Red Hat OS. Knowledge of system administration tasks such as user management, file system management, and network configuration. Familiarity with shell scripting and automation tools. Good To Have Skills:Experience with ITIL framework. Experience in managing virtualization technologies such as VMware or KVM. Knowledge of cloud platforms such as AWS or Azure. Additional Information: The candidate should have a minimum of 3 years of experience in Red Hat OS Administration. This position is based at our Bengaluru office. A 15 years full time education is required. Summary :As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Red Hat OS Administration and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:Provide system administration for Linux based Global systems in the environment, Linux Administration LVM administration ,User & access management ,package management ,software installation and security hardening ,Exploring tools and technologies to improve efficiency for continuous improvement, Strong knowledge in the ITIL process such as Incident Management, Service catalog management, Change management and Problem Management ,Co-ordination with the Application team to schedule patching and implementation of the same. Timely escalation to management Professional & Technical Skills:Knowledge in technical aspects of Linux System Administration and best practices. Experience on Linux End to end Patching tasks. Strong knowledge on Unix Fundamentals. Hands-on experience on providing sudo access in different scenarios, Basic troubleshooting skills on OS LVM and related system issues. Should have worked on assessing and optimizing System Performance and Tuning. Familiarity with systems security implementation. Familiarity with enterprise monitoring systems ticketing systems Strong written and verbal communications along with strong technical documentation skills. Basic Knowledge of Network technologies SAN&NAS technologies, Exposure to Disaster Recovery practices. Additional Information:A Good Verbal and communication skills, demonstrate ownership and responsibility in all assignments, Ability to work as part of a team. Ability to participate and contribute during crisis times assist team members/leads as needed. Self-motivated and ability to learn new technologies on own. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Red Hat OS Administration Good to have skills : Consumer Goods and Services, DevOps Architecture, AWS Administration Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary : As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system and application problems, identifying root causes and implementing effective solutions. - Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations. - Stay updated with the latest industry trends and technologies to provide proactive support and recommendations. - Document and maintain accurate records of client interactions, technical issues, and resolutions. - Assist in the development and improvement of support processes and procedures. Professional & Technical Skills: - Must To Have Skills:Proficiency in Red Hat OS Administration. - Good To Have Skills:Experience with AWS Administration, Consumer Goods and Services, DevOps Architecture. - Strong understanding of Red Hat OS Administration principles and best practices. - Experience in managing and troubleshooting Red Hat OS environments. - Knowledge of system monitoring and performance tuning techniques. - Familiarity with scripting languages such as Bash or Python. - Ability to diagnose and resolve complex technical issues related to Red Hat OS. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Red Hat OS Administration. - This position is based at our Hyderabad office. - A 15 years full-time education is required. Qualifications 15 years full time education

Must Have Skill WhereScape RED ETL, SQL Good to Have Skill Oracle, Postgres SQL knowledge , other ETL Tool experience Required skills: Proficient in Wherescape Red ETL tool: Deep understanding of Wherescape features, including data mapping, transformations, and job scheduling. SQL expertise: Strong ability to write complex SQL queries for data manipulation and extraction. Data warehousing concepts: Knowledge of data warehouse design principles and best practices. Programming skills (optional): Familiarity with scripting languages like Python or Java for additional data processing needs. Problem-solving and analytical skills: Ability to diagnose data issues and develop solutions to optimize data pipelines. Sql, Etl, Wherescape Red, Wherescape

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Process Improvements, Reporting Agents & QAs Case logging, forwarding, resolution Training Team Capability development Quality Case resolution & response time External Client Case tracking, reporting, acknowledgement, case prioritization as per regulatory guidelines, trainings & certifications Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process/ technical Knowledge - Knowledge of process, process and tools - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Financials Case prioritization as per client SLA and regulations, resolution time, penalties due to non-compliance 2. Customer PCSAT and ACSAT score, Pulse score, Customer cases - received, time to forward, time-to-closure, customer references, positive customer feedback 3. Account Management no. of cases forwarded to support staff, no. of cases resolved per day, accurate reporting, prioritizing cases as per regulations 4. Team Management Training Hours, No of technical training completed, no. of trainings conducted

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Platform Solutions Design is looking for a qualified individual to join a fast-paced, dynamic team involved in application team server architectural design and server resource planning/building/deployment. The candidate will be responsible for implementation of Unix projects and securing the environment including planning, execution, installation, closure and turnover to the support team. -Implement security direction and strategy for UNIX environment -Create, update and maintain Unix application team architectural diagrams -Design and integrate new security technology into Northern s environment -Participate in gathering technical and business requirements for new server builds -Ensure projects are following Northern standards. -Work with project teams to complete tasks and initiatives -Work with application owners and vendors to resolve technical issues EXPERIENCE REQUIRED: The ideal candidate would have: Ability to create infrastructure diagrams for the UNIX environment for each project. Solid technical background in administering large-scale Unix Server environments Ability to work with technical staff and partners to design, implement, troubleshoot complex server environments and situations. Experience in a highly visible role working on multiple projects at the same time. Ability to communicate technical concepts to non-technical business partners. Ability to use automation scripts and tools of processes/procedures for projects assigned TECHNICAL QUALIFICATIONS (must have): Minimum of 5 years experience in: 5 years of hands on experience installation, configuration and troubleshooting Red Hat Linux Operating System ( versions 5.x-9.x) 3 years of infrastructure design and creating architectural diagrams for multiple server build environments 3 years of hands on experience with Unix OS hardening within an enterprise based on industry benchmarks (CIS) 2 years of experience working on Filesystems (VXFS, ZFS, EXT3, EXT4, XFS, UFS) and Volume Managers (VXVM, LVM) General networking communication protocols and security tools. Strong understanding of Unix security principles and SELinux Hands on experience with implementing auditd and/or security products and sudo Hands on experience with setting up, maintaining and migrating LDAP services Implementation of Linux/Unix Security Tools Securing connections using SSL, TLS for Unix services. Virtualization of Linux virtual machines using VMware. CANDIDATE QUALIFICATIONS - Skills Required: Strong troubleshooting skills Ability to architect Unix security solutions based on an application's required availability Strong written and verbal communication skills Strong documentation skills Ability to organize and manage several projects concurrently Service oriented and able to manage partners expectations Ability to work in a team atmosphere Technically train/mentor staff members Strong presentation skills (to both technical and nontechnical audience) Ability to collaborate with other teams to achieve results Experience developing processes/procedures/Automation Large scale configuration management of cross-platform systems ADDITIONAL QUALIFICATIONS (good to have) Familiarity with Solaris (versions 10.x-11.x, LDOM/Zones) helpful Familiarity with AIX (version 7) helpful Messaging systems concepts (e.g. MQ) Oracle RAC on RedHat Network Load Balancer concepts (F5/BigIP) DNS AIX and Solaris knowledge Various Scripting disciplines (Shell, Python, Perl, Ansible YAML) Configuration management tools (Ansible or CFEngine a plus)

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Project Role : Service Delivery Operations Representati Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Red Hat OS Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will be responsible for ensuring smooth operations and efficient service delivery. This role requires strong organizational and leadership skills, as well as the ability to effectively manage resources and meet client expectations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Manage work assignments and ensure timely completion.- Drive people management activities for the delivery team.- Monitor service delivery quality and cost.- Ensure smooth operations and efficient service delivery.- Manage resources effectively to meet client expectations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Red Hat OS Administration.- Good To Have Skills:Experience with Linux server administration.- Strong understanding of Red Hat OS and its components.- Experience in troubleshooting and resolving OS-related issues.- Knowledge of system security and best practices.- Familiarity with scripting languages such as Bash or Python. Additional Information:- The candidate should have a minimum of 2 years of experience in Red Hat OS Administration.- This position is based at our Hyderabad office.- A Graduation degree is required. Qualifications Graduation

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

About The Role : Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Skill Application Consultant EAI JD Total Years of Experience - 12 years. Relevant years of Experience - 05-10 years Mandatory Skills - Cloud Deployment/Administration skills of Tibco BWCE applications in at least one of these i.e., GCP, AWS, RH OCP based environments. Good to have - 1. Clear understanding of similarities and differences between VM (Virtual Machines) and Containerized Bot applications. 2. Exposure to messaging systems like Tibco EMS, its management, administration and interfacing with BWCE. Detailed About The Role : - 1. Good understanding of Cloud based (preferably Red Hat s OCP), containerized applications and architecture. 2. CI/CD mechanism for BWCE using Docker/Kubernetes. Good idea of Image creation, configuration and management using root image etc. 3. Good idea of Docker repository/registry for storing images. 4. All Platform based CLI based tools (like OCP s oc.exe) for CI/CD automation, route creation, exposing ports etc. 5. Good in distinguishing On-prem and Cloud Platform Technical Administration and Management Requirements for Tibco BW6 & BWCE respectively. 6. Well versed with run-time aspects like Load Balancing, Clustering, their implementation using external LB and/or using Messaging. 7. Must know the performance tuning mechanism/parameters for Horizontal/Vertical Scalability of BWCE containers. 8. Knowledge of exposing internal, Containerized Bot applications to External clients. Experience 9+yrs Job location Bangalore

Sales COC And SOC Eligible candidates must comply with the following : Candidate preferably from MLO, Feeder NVO background. Local candidates only Responsible for sales and marketing for the respective trade lanes. Achieve given TEU Revenue target per vessel. Preference: Experience of Gulf and Red Sea trade lane. Maintaining and developing excellent relationships with new existing clients. Gender : Male / Female

Project Role : Service Delivery Operations Representati Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Red Hat OS Administration Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring efficient and effective service delivery. Your typical day will involve overseeing work assignments, monitoring team performance, and ensuring service quality and cost targets are met. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Assign and manage work assignments. Drive people management activities for the delivery team. Manage service delivery quality and cost. Monitor team performance and provide feedback. Ensure service quality and cost targets are met. Collaborate with cross-functional teams to resolve issues and improve processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Red Hat OS Administration. Strong understanding of Linux operating systems. Experience with system administration tasks such as user management, file system management, and package management. Knowledge of networking concepts and protocols. Familiarity with shell scripting and automation tools. Good To Have Skills:Experience with virtualization technologies such as VMware or KVM. Additional Information: The candidate should have a minimum of 0-2 years of experience in Red Hat OS Administration. This position is based at our Kolkata office. A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communicationUnique Knowledge & Skill Requirement Hands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHR Hands on knowledge in CISCO telephony management Hands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factors Working knowledge of payroll systems (e.g. Oracle, Kronos) Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook) Sound knowledge of US & UK Labor legislation Laws Knowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/Workday Excellent verbal and written communication skills Typing speed – 50 words per minute Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation