Job Overview We are hiring an Operations Manager (IIM Graduate) to lead and elevate our operations in the rapidly scaling IT staffing & augmentation division. The ideal candidate is a strategic thinker with a bias for execution, proven leadership in staffing delivery, and a passion for operational excellence. This is a high-impact role working closely with recruitment, sales, client delivery, and finance teams. Key Responsibilities 1. Operational Leadership Drive end-to-end operations for staffing delivery, from requisition intake to candidate onboarding. Standardize and enhance SOPs, SLAs, and internal workflows to drive consistency and scalability. Act as the process champion across sales, recruitment, finance, and compliance teams. 2. Client Delivery & Stakeholder Management Serve as delivery SPOC for key enterprise clients. Ensure SLA adherence, fast turnarounds, and high client satisfaction. Proactively handle escalations and align internal efforts with client needs and forecasted demand. 3. Strategic & Data-Driven Execution Use dashboards and data insights to improve fill rates, TAT, quality metrics, and bench utilization. Partner with leadership on capacity planning, automation initiatives, and expansion strategy. Report on operational KPIs with actionable recommendations. 4. Team Leadership Lead and coach a team of operations specialists and delivery managers. Drive accountability through performance management, KPI setting, and regular feedback. Cultivate a high-performance culture of ownership, collaboration, and delivery excellence. Candidate Profile What We’re Looking For Education & Background MBA/PGDM from IIMs (Tier-1 only) – mandatory 5–10 years’ experience in operations or delivery, ideally in IT staffing/recruitment/consulting Skills & Experience Experience in managing large accounts and cross-functional internal teams Hands-on knowledge of ATS/CRM tools, recruitment workflows, and resource deployment Proficient in Excel, data visualization, KPI dashboards, and operations reporting Strong stakeholder management and people leadership skills Excellent communication and problem-solving abilities Soft Skills High ownership mindset and entrepreneurial thinking Thrives in high-growth, fast-paced environments Ability to work independently and make data-backed decisions
