Process associate-customer support Mangalam Information Technologies Pvt. Ltd.

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

As an employee in this role, you will be responsible for the following tasks: - Making outbound calls and taking inbound calls from clients for Records Retrievals or facility. - Contacting the insurance carriers based on the appointments received from the clients. - Communicating with insurance companies to obtain status updates. - Being flexible to work in any voice-based process as needed. - Keeping track of your daily activities by maintaining individual logs. - Executing assigned tasks and meeting targets with speed and accuracy according to client Service Level Agreements (SLAs). - Collaborating effectively within a team environment and supporting team members to achieve common objectiv...

Posted 2 weeks ago

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Process associate-customer support Mangalam Information Technologies Pvt. Ltd.

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

The job involves making outbound and inbound calls to clients for Records Retrievals or facility. You will also be responsible for calling insurance carriers based on appointments received from clients and contacting insurance companies to obtain status updates. Flexibility to work in any voice-based process as per requirements is essential. Maintaining daily logs and achieving targets efficiently and accurately within client SLAs is a key part of the role. Collaborating effectively in a team environment to support shared goals is expected. Timely communication and issue escalation to seniors when necessary is crucial. This is a full-time position with benefits including food provision and P...

Posted 3 months ago

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