Process associate-customer support Mangalam Information Technologies Pvt. Ltd.

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

The job involves making outbound and inbound calls to clients for Records Retrievals or facility. You will also be responsible for calling insurance carriers based on appointments received from clients and contacting insurance companies to obtain status updates. Flexibility to work in any voice-based process as per requirements is essential. Maintaining daily logs and achieving targets efficiently and accurately within client SLAs is a key part of the role. Collaborating effectively in a team environment to support shared goals is expected. Timely communication and issue escalation to seniors when necessary is crucial. This is a full-time position with benefits including food provision and Provident Fund. Fluency in English is required, while Hindi proficiency is preferred. The work location is in person.,

Posted 4 days ago

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