Receptionist/Administrator

Role and Responsibilities of Receptionist
Virog Ayurveda Clinic & Panchkarma Center

• Front Desk Management
• Welcome patients warmly and ensure a positive first impression
• Maintain a clean, organized and professional reception area
• Patient Registration and Records
• Register new patients and update existing records accurately
• Maintain confidentiality of all medical and personal information
• Manage files, case papers and digital records systematically
• Appointment Scheduling
• Handle walk-ins, phone calls, WhatsApp and online bookings
• Coordinate appointments with doctors, Panchkarma therapists and lab services
• Avoid scheduling conflicts and manage waiting times efficiently
• Patient Communication and Guidance
• Guide patients on services offered, Panchkarma therapies and clinic timings
• Inform patients about pre and post procedure instructions
• Provide clarity about follow-ups, medicine collection and payments
• Billing and Payments
• Generate bills accurately for consultation, medicines and therapies
• Handle cash, online payments, UPI and maintain daily transaction records
• Coordination with Clinical Team
• Communicate patient flow updates to doctors and staff
• Coordinate room/therapy setup with therapists
• Ensure smooth execution of the daily treatment schedule
• Customer Service and Feedback
• Address patient queries with patience and empathy
• Collect feedback to improve services
• Assist patients with any special assistance they need
• Inventory & Administrative Support
• Maintain stock lists of forms, files, basic supplies
• Assist in maintaining pharmacy and Panchkarma supply records
• Support management in daily administrative tasks
• Promotion and Follow-up
• Inform patients about wellness packages, special offers and upcoming camps
• Conduct timely follow-up calls for review visits and therapy continuity
• Help with digital tools like WhatsApp updates or basic social media support
• Professional Conduct
• Maintain punctuality, discipline and confidentiality
• Follow clinic protocols, dress code and communication standards

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person