Receptionist/Administrator

Job Description: Receptionist cum Administrator – Retail Store

Department: Store Operations / Administration
Location: Thane (West)
Experience: 2–3 years preferred
Employment Type: Full-time

Job Summary

We are looking for a well-organized, presentable, and customer-friendly Receptionist cum Administrator to manage front-desk operations and provide administrative support at our retail store. The candidate will be responsible for welcoming customers, handling calls, coordinating courier dispatches and deliveries, maintaining records, coordinating with internal teams, and ensuring smooth day-to-day administrative operations.

Key Responsibilities1. Front Desk & Customer Management

• Welcome customers and visitors professionally.
• Attend incoming calls, WhatsApp inquiries, and direct them to the appropriate department.
• Maintain customer visit records and coordinate with the sales team.
• Handle basic customer queries and provide a positive customer experience.

2. Administrative Support

• Maintain attendance records and coordinate with HR for staff-related documentation.
• Manage office supplies, stationery, and other administrative requirements.
• Ensure proper filing and maintenance of important documents.

3. Courier & Dispatch Management

• Arrange and send couriers, parcels, documents, and other store-related shipments.
• Coordinate with courier companies and delivery partners for timely dispatch and delivery.
• Maintain a courier dispatch register with details such as recipient name, address, tracking number, dispatch date, and courier partner.
• Track all dispatched shipments and follow up on pending or delayed deliveries.
• Share tracking details with the concerned team or customer wherever required.
• Coordinate with courier companies to resolve delivery issues and obtain proof of delivery.
• Maintain proper records of courier bills, receipts, and delivery confirmations.

4. Store Operations Coordination

• Coordinate with sales, design, production, accounts, and management teams.
• Follow up on pending tasks and ensure timely completion of assigned activities.
• Maintain customer appointment schedules and meeting calendars.
• Assist management with daily operational reports and other administrative tasks.
• Ensure store procedures and administrative policies are followed.

5. Communication & Coordination

• Communicate professionally with customers, employees, vendors, and management.
• Share updates and reports with the concerned departments on time.
• Handle customer information and company documents confidentially.
• Support management in coordinating meetings, appointments, and internal communications.

Required Skills & Qualifications

• Graduate in any stream; additional administrative qualifications are an advantage.
• 2–3 years of experience in reception, administration, or retail operations preferred.
• Good communication skills in English and Hindi; Marathi is an advantage.
• Basic to good knowledge of MS Excel, Word, email, and WhatsApp.
• Ability to maintain accurate records and track courier shipments systematically.
• Strong organizational skills and attention to detail.
• Pleasant personality, professional grooming, and a customer-oriented approach.
• Ability to multitask and work in a fast-paced retail environment.
• Responsible, punctual, proactive, and willing to learn.

Key Performance Expectations

• Professional handling of customer visits and incoming calls.
• Accurate maintenance of administrative records and reports.
• Timely dispatch of couriers and regular tracking until delivery confirmation.
• Prompt follow-up on delayed or undelivered shipments.
• Effective coordination between store teams, vendors, and management.
• Maintaining confidentiality, discipline, and accuracy in daily operations.

Working Conditions

• Full-time, on-site role at the retail store.
• Working hours and weekly off as per company policy.
• Must be comfortable working in a fast-paced retail environment and supporting store operations as required.

Ideal Candidate: Someone who is professional, organized, disciplined, customer-friendly, and capable of managing reception, administrative responsibilities, and end-to-end courier coordination independently.

Pay: ₹23,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person