Front Office Executive Avon Resorts & Hotels Pvt ltd

1 - 5 years

1 - 2 Lacs

Mumbai

Work from Office

Role & responsibilities Key Responsibilities: • Greet guests warmly upon arrival and assist with check-in and check-out procedures. • Handle guest reservations, cancellations, and room assignments efficiently using the hotels Property Management System (PMS). • Manage phone calls, emails, and guest inquiries promptly and professionally. • Maintain accurate records of guest information, payment details, and room availability. • Handle guest complaints and issues diplomatically, escalating to management when necessary. • Coordinate with housekeeping and other departments to ensure timely room readiness and guest requests. • Maintain the cleanliness and organization of the front desk area. • Process guest payments through cash, credit cards, and other means. • Provide information about hotel services, local attractions, transportation, and dining options. • Prepare daily reports, night audits (if applicable), and handover logs for the next shift. • Adhere to all hotel policies, procedures, and grooming standards. Preferred candidate profile

Posted 1 month ago

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Exploring Receptionist Activities Jobs in India

The receptionist activities job market in India is a thriving sector that offers numerous opportunities for job seekers. Receptionists play a crucial role in organizations by being the first point of contact for visitors and clients. They are responsible for managing incoming calls, greeting guests, scheduling appointments, and providing administrative support.

Top Hiring Locations in India

Mumbai
Delhi
Bangalore
Chennai
Hyderabad

Average Salary Range

The average salary range for receptionist activities professionals in India varies based on experience and location. Entry-level receptionists can expect to earn between INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-6 lakhs per annum.

Career Path

The career progression in receptionist activities typically involves starting as a Junior Receptionist, moving on to Senior Receptionist, and then potentially transitioning into roles such as Front Office Manager or Administrative Coordinator.

Related Skills

In addition to strong communication and interpersonal skills, receptionists are often expected to have proficiency in Microsoft Office Suite, organizational skills, and the ability to multitask effectively.

Interview Questions

Describe a time when you had to handle a difficult customer. How did you handle the situation? (medium)
How do you prioritize your tasks when faced with multiple deadlines? (basic)
Can you walk me through your experience with managing a busy phone system? (medium)
How do you ensure the front desk area is kept organized and presentable at all times? (basic)
What steps do you take to maintain confidentiality when handling sensitive information? (medium)
How do you handle unexpected situations or emergencies at the front desk? (medium)
Can you provide an example of a time when you had to resolve a conflict among team members? (advanced)
How do you stay updated on company policies and procedures to effectively assist visitors? (basic)
Describe a time when you had to juggle multiple tasks and how you managed to complete them successfully. (medium)
How do you handle a high volume of phone calls while ensuring each caller receives proper attention? (medium)
What software or tools do you use to streamline your receptionist duties? (basic)
How do you handle a situation where a visitor is dissatisfied with their experience at the front desk? (medium)
Can you discuss a time when you had to coordinate a large event or meeting at the organization? (advanced)
How do you handle a situation where a colleague asks you to cover their shift at the last minute? (basic)
Describe your experience with managing office supplies and inventory for the front desk area. (basic)
How do you handle a situation where a visitor arrives without an appointment and needs immediate assistance? (medium)
Can you provide an example of a time when you had to collaborate with other departments to resolve an issue? (medium)
How do you ensure accuracy when recording and relaying messages to the appropriate personnel? (basic)
How do you handle a situation where a VIP client arrives at the organization unexpectedly? (advanced)
Can you discuss a time when you had to train a new receptionist on front desk procedures? (medium)
How do you handle a situation where you are unable to answer a visitor's question? (basic)
Describe a time when you had to deal with a challenging vendor or supplier. How did you handle the situation? (medium)
How do you handle a situation where you need to communicate urgent information to all staff members? (basic)
Can you provide an example of a time when you had to resolve a technical issue with office equipment at the front desk? (medium)

Closing Remark

As you prepare for interviews for receptionist activities roles, remember to showcase your communication skills, organizational abilities, and professionalism. With the right preparation and confidence, you can excel in this dynamic and essential role in organizations across India. Good luck in your job search!

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