Deputy Manager Operational Excellence HCLTech

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

You are being hired for the role of Deputy Manager in Operational Excellence for the Chennai location. Your primary responsibilities will include: - Experience required: 5 to 8 years - Proficiency in Baselining, Benchmarking, Load Balancing, Resource Utilization, Cross Utilization, Business Analysis, SLA revision, etc. - Design, develop, and deploy a Quality Management System (QMS) framework aligned with customer expectations and business requirements. This includes SLA Management, Metric Management, setting targets, post-transition performance evaluation, reporting, sampling techniques, error definition (Critical & Non-Critical), FMEA, etc. - Schedule and manage customer interactions (VoC -...

Posted 17 hours ago

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