Senior Manager- UK Life and Pension Insurance Wipro

14.0 - 18.0 years

25 - 35 Lacs

kolkata

Work from Office

Sr. Manager UK Life and Pension, insurance Process Position Overview The Sr. Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be flexible to work in any shift and hold a graduate degree in any stream. Qualifications & Experience Graduate in any discipline 12+ years of experience, primarily in BPO insurance (Life and Pension Retirements) Must have a team of 100+ associates Relevant certifications: CF1, FA1, FA2 (one or more) Intrusted to work from office 5 days in week in UK Shift(2-11pm) Job Location: Kolkata Essential Skills Strong knowledge of insurance products and policy life cycles Excellent customer service orientation Outstanding written and verbal communication skills Team coaching and development abilities Ability to share and communicate important information to increase team efficiency Self-motivation, accountability, organizational and prioritization skills Ability to multitask and work proactively Ambitious and independent work ethic Managing SLAs, resolving team queries, and ensuring smooth operations Liaising and coordinating with internal and external teams Accountability for outstanding items and escalation of open issues Professional and cordial behavior with clients Adherence to SOPs, timely review, updates, and sign-off Good to Have Skills Proficiency in Microsoft Office (Excel, Outlook, Word) Process knowledge (insurance domain, platforms/applications, client-specific knowledge) Trainable Skills Specific platform and client knowledge within insurance industry Language Requirements English (Reading/Writing) B1 Intermediate proficiency Nationality: Non-native (no restriction specified) Responsibilities Managing and coaching a team of 100-200 associates Ensuring SLA adherence and smooth process operations Providing feedback and sharing key information with the team Liaising with various stakeholders to resolve queries and outstanding issues Maintaining professionalism and adherence to company SOPs

Posted 22 hours ago

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