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Em Sol Co In logo
RTA Analyst Em Sol Co In

5.0 - 8.0 years

4 - 8 Lacs

gurugram

Work from Office

Intraday real time monitoring•Real time monitoring of associates performance•Real Time updates on Service Levels, Contact data, and other KPIs•Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Required Candidate profile Review and process VTO/PTO/OT/Non-Prod time requests in real-time Support changes within routing profiles to move associates call at 9716551077 share cv at mamta@emsol.co.in

Posted -1 days ago

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