Manager II, Workforce Planning Expedia Group

8.0 - 12.0 years

0 Lacs

haryana

On-site

As a Manager II, Workforce Planning at Expedia Group, you will play a crucial role in overseeing day-to-day operations within our call centers. Your responsibilities will include ensuring optimal staffing levels, meeting service metric goals, and driving operational efficiencies. You will be tasked with establishing policies, procedures, strategies, and tactics that align with company objectives, enhance customer satisfaction, and support business growth. In this role, you will lead a team of Workforce Analysts, providing guidance in hiring, training, coaching, and development. Additionally, you will serve as a subject matter expert and backup for core workforce management functions. Your ex...

Posted 3 weeks ago

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