Customer Communication: Receive incoming calls or messages from customers, understand their concerns or issues with products/services, and record accurate details. • Issue Logging & Tracking: Document all customer problems in the tracking system or logs, ensuring completeness and clarity for internal teams. • Team Coordination: Communicate issues to the relevant sales and service executives, clarify customer requirements, and ensure understanding of next steps. • Follow-Up: Check on the progress of each assigned issue, confirm completion, and update customers when necessary. • Reporting: Maintain a daily/weekly summary of customer issues, actions taken, and resolutions for review by management.
Provide technical sales and service support for medical devices, including installation, troubleshooting, and maintenance. Collaborate with customers to understand their needs and provide solutions that meet those needs. Conduct field visits to diagnose issues with equipment and perform repairs or replacements as necessary. Develop strong relationships with customers through excellent communication and customer service skills.