Readiness Check Lead

The Readiness Check Lead position is a crucial role within our organization responsible for delivering a wide range of Admissions Services to support applicant conversion across the International Study Centre (ISC) network, Online Digital Learning Hub (OLDH), and Direct Admit Network. Your primary objective will be to ensure a best-in-class admissions experience that aligns with the strategic goals of the company. In this role, you will be responsible for conducting the Pre-CAS Interview, Student Readiness Check, and English Language Review services. You will oversee the proactive scheduling of these services to ensure timely appointments for students within agreed SLAs while maintaining a balanced workload across the team. Additionally, you will assist the Line Manager in quality management protocols to ensure interviews are conducted according to guidelines and KPIs. Your duties will involve interviewing applicants as per the provided framework to assess their credibility and motivation for applying. You will be required to make informed decisions on applicant suitability based on prescribed guidance and provide factual and useful feedback in alignment with company expectations. Capturing relevant information to support the interview process and identifying trends to report to management and key stakeholders will also be part of your responsibilities. Administratively, you will provide support to the Student Readiness, Admissions, and Visa Compliance teams. This includes managing various administrative processes such as collating interview data, assessing financial and academic documents, inputting attendance data, and handling English language test account details. You may also be required to undertake additional duties as assigned by the Central Student Administration Manager. Moreover, you should be prepared to offer Line Manager support by standing in and fulfilling delegated duties during their absence. The ideal candidate for this role should possess a University Degree in any field, along with essential experience in customer telephone interactions, administration or coordination roles, and advanced written and verbal communication skills. Proficiency in MS Office applications, particularly Excel and Outlook, is essential. As an equal opportunity employer, we are committed to creating a diverse and inclusive workplace where individuals are selected based on skills and experience, irrespective of race, gender, religion, or nationality. Our organizational compliance standards entail various checks, including Criminal Background Check, References, ID and Right to Work verification, and Education Verification for successful applicants. We operate on a rolling recruitment process, reviewing applications as they are received. To ensure consideration, we encourage you to apply promptly. Your privacy is important to us, and your information will be treated confidentially and securely as per our Privacy Policy. Join us at Study Group, where we are passionate about supporting students worldwide to achieve their full potential and create a brighter future.,