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3 - 5 years
5 - 7 Lacs
Hyderabad
Work from Office
Job Purpose To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition To ensure the processes and policies are adhered to in the field Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Managing area level allocations, portfolio, resolutions, revenue & capacity matrix Tracks daily movement of numbers in accordance with DRR and meeting the area level target Monitors target vs achievement, reviews with the RO's regular intervals Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executives deployment and productivity Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities- brokers or documentation for Identifying fraud, initiates legal action through RCU Coordinates with inter departments issues and get the solutions within TAT Plan, monitor and encourage the vendor performance by using motivational non-monetary tools Evaluate teams weakness and strength and translates the performance to an aspirational level Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly Based on future volumes forecasting at the location level, pre-planning of agency business plan Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them Grooming team members to take over the future roles Ensuring engagements with team members at regular intervals and keeping the team highly motivated 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Manpower attrition (on roll & off roll) Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications- Graduate / MBA b)Work Experience- 3 to 5 years
Posted 3 months ago
4 - 5 years
6 - 7 Lacs
Ibrahimpatnam, Vijayawada
Work from Office
Job Purpose "This position is open with Bajaj Finance Ltd." Duties and Responsibilities 1.Management & Control of all office administration activities at the assigned location (s): a. Maintenance -Daily/Monthly & quarterly b. Housekeeping - Daily/Monthly & quarterly c. Security d. Facilities- Daily/Monthly & quarterly 2. Periodic cleaning of office initiatives & disposal of scrap 3. All arrangements related to local events like Birthday celebration, Confluence and other get-togethers 4. Implementation of company policies, guidelines, rules & regulations related to office workings at the assigned locations. 5. Adherence to office related statutory compliances and renewals within time 6. AMC coordination and implementation at branch level 7. Management of company assets & property 8. Legal coordination as and when required 9. Travel to locations in the assigned region as and when required. 10. Supervision of the Admin Managers/ LCs 11. Maintenance of the records / documents related to company assets & property 12. Manage the Operational Expenses related to the locations mapped & monitoring of the budgets 13. Initiate search of the new rented offices at the assigned locations in consultation with the business teams and recommendation of the same to the Cluster Manager- Administration. 14. Supervision of the furnishing work at all the new offices. Required Qualifications and Experience Required Qualifications:1. Graduate in any discipline. 2. Experience of > 4 years in the role of facility & general administration (Preferred). 3. In case of internal candidate, work experience in Branch preferred 4. Working knowledge on MS Word, Excel & PPT
Posted 3 months ago
1 - 2 years
3 - 4 Lacs
Ahmedabad
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Analytics for monitoring suspect transactions. Reporting the findings within timelines to the senior management. Investigation & Root Cause Analysis of fraud/dispute cases Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks. Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end. Fraud loss metrics to be as per targets decided by management. Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports Review and tracking of location visits by location RCU Managers. Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure. To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate. Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT. Ensure error free dashboards are circulated within defined period Propose changes & suggestions in credit policy-location wise (whenever required) Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Understand complete various processes and prepare data reports / Dashboard Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud. Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time. 5. DECISIONS (Key decisions taken by job holder at his/her end) ‚ Propose new strategy for field and HO team to prevent malpractice. ‚ Propose changes in system and daily reporting in favor of RCU unit. ‚ Introduce new technology or new ways to control fraud. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work ‚ Risk Team:To understand and align on policy changes and ascertain impact ‚ Customer Service, Product and Sales Teams:To understand market challenges and recent fraud trend or complaints related to fraud. ‚ Business:To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors & Channel Partners:- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view. Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications ‚ Minimum Qualification:Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred) ‚ Work Experience ‚ Should at least have 1-2 years of experience in similar industry. ‚ Must have good knowledge of excel / tools like Power BI / SQL. ‚ Good knowledge of Finance business.
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Ongole
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." MANAGING RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION. Duties and Responsibilities 3. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Branch visit for Gold verification. Reappraising Gold Purity, weight and content of ornaments pledged at branch. Preparing Monthly reports by consolidating observations. Preparing initial Plan from next months branch coverage Online audit of gold loan LANs Gauging levels of financial risk within organization by visiting branches Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Minimum Graduate b)Work Experience 1-3 Yrs experience in gold loan assaying role, either with competitor or internal.
Posted 3 months ago
1 - 2 years
3 - 4 Lacs
Chandigarh
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Analytics for monitoring suspect transactions. Reporting the findings within timelines to the senior management. Investigation & Root Cause Analysis of fraud/dispute cases Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks. Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end. Fraud loss metrics to be as per targets decided by management. Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports Review and tracking of location visits by location RCU Managers. Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure. To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate. Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT. Ensure error free dashboards are circulated within defined period Propose changes & suggestions in credit policy-location wise (whenever required) Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Understand complete various processes and prepare data reports / Dashboard Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud. Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time. 5. DECISIONS (Key decisions taken by job holder at his/her end) ‚ Propose new strategy for field and HO team to prevent malpractice. ‚ Propose changes in system and daily reporting in favor of RCU unit. ‚ Introduce new technology or new ways to control fraud. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work ‚ Risk Team:To understand and align on policy changes and ascertain impact ‚ Customer Service, Product and Sales Teams:To understand market challenges and recent fraud trend or complaints related to fraud. ‚ Business:To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors & Channel Partners:- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view. Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications ‚ Minimum Qualification:Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred) ‚ Work Experience ‚ Should at least have 1-2 years of experience in similar industry. ‚ Must have good knowledge of excel / tools like Power BI / SQL. ‚ Good knowledge of Finance business.
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Bawal
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." MANAGING RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION. Duties and Responsibilities 3. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Branch visit for Gold verification. Reappraising Gold Purity, weight and content of ornaments pledged at branch. Preparing Monthly reports by consolidating observations. Preparing initial Plan from next months branch coverage Online audit of gold loan LANs Gauging levels of financial risk within organization by visiting branches Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Minimum Graduate b)Work Experience 1-3 Yrs experience in gold loan assaying role, either with competitor or internal.
Posted 3 months ago
4 - 5 years
6 - 7 Lacs
Ahmedabad
Work from Office
Job Purpose "This position is open with Bajaj Finance Ltd." Duties and Responsibilities 1.Management & Control of all office administration activities at the assigned location (s): a. Maintenance -Daily/Monthly & quarterly b. Housekeeping - Daily/Monthly & quarterly c. Security d. Facilities- Daily/Monthly & quarterly 2. Periodic cleaning of office initiatives & disposal of scrap 3. All arrangements related to local events like Birthday celebration, Confluence and other get-togethers 4. Implementation of company policies, guidelines, rules & regulations related to office workings at the assigned locations. 5. Adherence to office related statutory compliances and renewals within time 6. AMC coordination and implementation at branch level 7. Management of company assets & property 8. Legal coordination as and when required 9. Travel to locations in the assigned region as and when required. 10. Supervision of the Admin Managers/ LCs 11. Maintenance of the records / documents related to company assets & property 12. Manage the Operational Expenses related to the locations mapped & monitoring of the budgets 13. Initiate search of the new rented offices at the assigned locations in consultation with the business teams and recommendation of the same to the Cluster Manager- Administration. 14. Supervision of the furnishing work at all the new offices. Required Qualifications and Experience Required Qualifications:1. Graduate in any discipline. 2. Experience of > 4 years in the role of facility & general administration (Preferred). 3. In case of internal candidate, work experience in Branch preferred 4. Working knowledge on MS Word, Excel & PPT
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Job Purpose **This position is for Bajaj Finance Limited.** Duties and Responsibilities Empanel and coordinate with local lawyers, maintain relationships. Handle Litigation Against the Company, Senior Management & other officers Handle Litigation initiate by the Company against the Customers having claim value more than 1 Crore Maintaining Legal MIS of litigations, cost and transactions. Implement alternative dispute resolution methods. Maintain record for Compliance and Audit. Depending on the capability and performance of the candidate, the job holder will assist other senior lawyers in the team. Formulate a strategy for increasing the impact of legal processes. Provide all requisite assistance to RCU, Collections Team & other Cross Function Teams Required Qualifications and Experience 3 years or 5 years integrated LLB Degree. Qualified to practice law in India. Experience in litigation preferably in Banking and Finance Sector with comprehensive drafting knowledge. Experience in handling Against cases (consumer, civil, criminal & Insolvency matters) Strong written and oral communication skills. Existing proficiency in Microsoft Office software products including Internet, Outlook, Word, Excel and PowerPoint. Should be willing to travel. Should have worked in a process oriented environment.
Posted 3 months ago
1 - 2 years
3 - 4 Lacs
Hyderabad
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Analytics for monitoring suspect transactions. Reporting the findings within timelines to the senior management. Investigation & Root Cause Analysis of fraud/dispute cases Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks. Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end. Fraud loss metrics to be as per targets decided by management. Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports Review and tracking of location visits by location RCU Managers. Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure. To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate. Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT. Ensure error free dashboards are circulated within defined period Propose changes & suggestions in credit policy-location wise (whenever required) Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Understand complete various processes and prepare data reports / Dashboard Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud. Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time. 5. DECISIONS (Key decisions taken by job holder at his/her end) ‚ Propose new strategy for field and HO team to prevent malpractice. ‚ Propose changes in system and daily reporting in favor of RCU unit. ‚ Introduce new technology or new ways to control fraud. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work ‚ Risk Team:To understand and align on policy changes and ascertain impact ‚ Customer Service, Product and Sales Teams:To understand market challenges and recent fraud trend or complaints related to fraud. ‚ Business:To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors & Channel Partners:- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view. Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications ‚ Minimum Qualification:Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred) ‚ Work Experience ‚ Should at least have 1-2 years of experience in similar industry. ‚ Must have good knowledge of excel / tools like Power BI / SQL. ‚ Good knowledge of Finance business.
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Vijayawada
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." MANAGING RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION. Duties and Responsibilities 3. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Branch visit for Gold verification. Reappraising Gold Purity, weight and content of ornaments pledged at branch. Preparing Monthly reports by consolidating observations. Preparing initial Plan from next months branch coverage Online audit of gold loan LANs Gauging levels of financial risk within organization by visiting branches Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Minimum Graduate b)Work Experience 1-3 Yrs experience in gold loan assaying role, either with competitor or internal.
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Bellary
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." MANAGING RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION. Duties and Responsibilities 3. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Branch visit for Gold verification. Reappraising Gold Purity, weight and content of ornaments pledged at branch. Preparing Monthly reports by consolidating observations. Preparing initial Plan from next months branch coverage Online audit of gold loan LANs Gauging levels of financial risk within organization by visiting branches Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Minimum Graduate b)Work Experience 1-3 Yrs experience in gold loan assaying role, either with competitor or internal.
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Bilaspur
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." MANAGING RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION. Duties and Responsibilities 3. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Branch visit for Gold verification. Reappraising Gold Purity, weight and content of ornaments pledged at branch. Preparing Monthly reports by consolidating observations. Preparing initial Plan from next months branch coverage Online audit of gold loan LANs Gauging levels of financial risk within organization by visiting branches Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Minimum Graduate b)Work Experience 1-3 Yrs experience in gold loan assaying role, either with competitor or internal.
Posted 3 months ago
5 - 6 years
7 - 8 Lacs
Pune
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." To handle end to end Credit Card Fraud Monitoring Process Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Responsible to control sourcing/Offer level fraud. Do sourcing monitoring for unusual activity. Handle fraud escalation from Banks / RBI / Call Centre Coordination with business / Risk / Partners HO Led Monitoring / Field Coordination To make strategy to control fraud Channel Training and transaction Monitoring Collection engagement to find fraud proactively Writing Fraud control process and policy Investigation & Root Cause Analysis of fraud/dispute cases Prepare complete fraud monitoring framework 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Handle end to end all processes and to start from ground zero. Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time. 5. DECISIONS (Key decisions taken by job holder at his/her end) ‚ Make strategy for field and HO team to ensure all frauds prevented. ‚ Introduce new technology or new ways to control fraud. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work ‚ Risk Team:To understand and align on policy changes and ascertain impact ‚ Customer Service, Product and Sales Teams:To understand market challenges and recent fraud trend or complaints related to fraud. ‚ Business:To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience External Clients Roles you need to interact with outside the organization to enable success in your day to day work Vendors & Channel Partners:- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (FY 19) (These should be quantifiable numerical amounts) ‚ NA Other Dimensions (FY 19) (Significant volume dimensions associated with the job) ‚ Total Team Size:0 ‚ Number of Direct Reports:0 ‚ Number of Indirect Reports:0 ‚ Number of Outsourced employees:0 Required Qualifications and Experience Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications ‚ Minimum Qualification:Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred) b)Work Experience ‚ Should at least have 4-5 years of experience in similar industry. ‚ Must have Good Excel knowledge. Having SQL & Power BI knowledge would be preferred. ‚ Ability to work with diverse team including stakeholder like Business, Debt Management service, IT team, operations to deliver the desired results.
Posted 3 months ago
2 - 3 years
4 - 5 Lacs
Pune
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." Ongoing review of Process design for an effective operational process with an objective of zero process gap and 0 fraud exposure Establish and lead Center of Excellence for Risk Containment Unit Duties and Responsibilities 1.Planning Interact with respective process owners within Risk Containment Unit to identify the problem areas and brainstorm on probable solutions Track all open issues, new developments for effective monitoring and timely closure Review changes in the front-end applications that have an impact on the fraud risk or exposes customers data to the external parties Horizontal review of all products to replicate best practices as per the requirements and design of respective products Planning of Annual Operating Projects for the Unit as well as Long Range plans to optimize the operational processes and introduce new technologies Carry POCs/Pilots to validate the benefit hypothesis before creation of requirement documents Business testing of new functionalities before deployment to ensure all scenarios are covered Post-production movement tracking of functionalities 2.Execution Review important operational metrics (TAT/Touch/Friction/Productivity/Throughput) and ongoing KPI/KRI monitoring to assess effectiveness/functioning of deployed capabilities Continuous RCSA on the entire process lifecycle to determine the gaps that have led to frauds or may lead to frauds in future Engage with Business/COE functions for new plans/projects, so that the RCU adjustments can be done well in advance Collaborate with the RCU team on field as well as HO Conduct feasibility analysis through cost and efforts involved vis- -vis benefits 3.Team management and coaching 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) ‚ Ongoing changes across the Business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME ‚ Smaller changes within the ecosystem that impacts the front-end as well as back-end processes ‚ Collaboration with multiple business/risk/CoE teams to ensure all products are covered ‚ Multiple projects/tasks within each product and stringent timelines ‚ Requirements keep changing even after the BRD has been signed off and there is a need to go back to the development team. This impacts project timelines and creates friction as a lot of the work needs to be re-done. Required Qualifications and Experience Educational Qualifications a)Qualifications ‚ Minimum Qualification:MBA (IT/ Operations) preferred b)Work Experience ‚ Minimum 2+ years of experience in COE or PMO role with basic understanding of lending process ‚ Ability to straddle across both functional and technical side, flexibility and humility ‚ Logical reasoning ‚ Acumen to understand fraud trends and setup detective/preventive controls ‚ Hands on experience of Salesforce platform is preferable
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Sikar
Work from Office
Job Purpose "This position is open with Bajaj Finance ltd." MANAGING RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION. Duties and Responsibilities 3. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Branch visit for Gold verification. Reappraising Gold Purity, weight and content of ornaments pledged at branch. Preparing Monthly reports by consolidating observations. Preparing initial Plan from next months branch coverage Online audit of gold loan LANs Gauging levels of financial risk within organization by visiting branches Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Minimum Graduate b)Work Experience 1-3 Yrs experience in gold loan assaying role, either with competitor or internal.
Posted 3 months ago
3 - 7 years
0 - 0 Lacs
Gurgaon
Work from Office
Objective (Purpose of the Job) The role involves managing day to day operations of Vigilance, conduct investigations, oversight of teams work, monitoring of regulatory compliances, maintaining various repositories, trackers, MIS etc. Role & responsibilities Assists and supports the HOD Vigilance in the development of strategies and processes for activities under Vigilance. Investigation and inquiry: Lead and oversee investigations into frauds, financial irregularities, and other misconduct of various natures. Draft and issue show cause notice Maintenance of EWS framework for early detection of fraudulent activities Gather, review, and analyze evidence to identify causes and recommend preventive actions. Prepare investigation reports with factual findings, conclusions, and suggested disciplinary measures. Regulatory compliances and reporting: Ensure adherence to RBI regulations and guidelines related to fraud detection and reporting (Fraud Monitoring Reports etc.). Develop and implement vigilance policies in line with RBI norms and statutory obligations. Submission of documents/ information/ data in response to requests from regulatory authority Annual fraud report for Board Quarterly Fraud Report for Board Preparation of presentation decks and minutes of meeting wherever required Support in internal and statutory audits. Preparation of dashboard, trackers, data repositories related to activities under Vigilance. Ensuring adherence to the service levels through Key Performance Indicators such as TAT, quality parameters etc. Maintain and enhance Standard Operating Procedures to ensure efficiency across process. Ability to work in a professional manner with stakeholders and in accordance with organizational values. Responsible for risk assessment and control of fraud detection and prevention strategies, enhancements of processes, and strategy implementation. Understand business direction, structure, business trends, operating environment changes. Use interview techniques to question internal and external individuals about facts pertaining to matters under investigation Coordination with various functions such as Sales, Operations, Underwriting and Collection department etc. Preferred candidate profile Qualifications Chartered Accountant with minimum 3 years of post-qualification relevant experience Understanding of RBI regulations w.r.t fraud monitoring and reporting Experience of working in financial services sector preferably in NBFC Knowledge of fraud trends, forensic tools and techniques Skills: Excellent investigative, analytical and problem solving skills Strong leadership and team management abilities Proficient in working on MS Office suite (Excel, Word, PowerPoint) Excellent interpersonal skills with an ability to build collaborative relationship in work. Effective communication, both written and verbal, for reporting and presenting findings to senior management.
Posted 3 months ago
10 - 16 years
20 - 32 Lacs
Chennai
Work from Office
About our client A leading NBFC Position Title: Chief Manager/ AVP Program Manager RCU Location: Chennai Experience: 10 - 15 Yrs. exp in Banking / Financial Services This role is responsible for overseeing the effective implementation of technological solutions, Monitoring and Closure all compliance requirements on Fraud risk, act as an interface between Analytics team, IT and RCU operations teams, review analytical models and its effectiveness, documenting and execution of SOPs, owning projects and tracking, preparing RCU dashboards for reviews and implement action points, building and maintaining healthy business relations with external and internal customers. Roles and Responsibilities • Act as bridge between IT, Analytics and RCU operations Team • Responsible for executing the proposed technological projects, leading the change. • Planning and execution of central activities. • Evaluating effectiveness of analytical models, tracking, and measuring performance. • Responsible for design & deployment of technological solutions to control fraud losses. • Drive, Manage and improvise automation on existing frauds checks and controls. • Review of processes and identification of Gaps and suggesting for process improvements • Should be hands on with system integrations, process digitization, candidates with analytical acumen and eye for details are ideal. • Liaison with all Stakeholders – Credit, Risk, Finance, Marketing, Sales, Collections, Operations, Planning and Products Teams • Management dashboards and MIS, preparing reports for the management stating trends, patterns, and predictions using relevant data • Mentoring, training & developing team members to ensure operational efficiency and product knowledge • Monitoring performance of team members to ensure efficiency and meeting of individual & group KRAs
Posted 3 months ago
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