Job Description: Medical Record Retrieval and Release of Information Specialist Position Overview: We are seeking dedicated and detail-oriented Medical Record Retrieval and Release of Information (ROI) Specialists to join our healthcare team. The position is responsible for efficiently and accurately retrieving, processing, and releasing medical records in accordance with healthcare regulations and policies. Key Responsibilities: Contacting healthcare providers to retrieve medical records and information required for patient care or legal purposes. Engaging with patients and healthcare professionals over the phone to verify information, resolve issues, and ensure timely release of medical records. Manage follow-ups on outstanding requests, ensuring medical records are retrieved within the designated time frame. Document communication and actions taken for record-keeping purposes in compliance with HIPAA and other healthcare privacy regulations. Provide excellent customer service by addressing any questions or concerns from patients, healthcare providers, or insurance companies related to medical records. Process release of information requests and ensure proper documentation and authorization are in place before records are released. Contacting healthcare providers to retrieve medical records and information required for patient care or legal purposes. Engaging with patients and healthcare professionals over the phone to verify information, resolve issues, and ensure timely release of medical records. Manage follow-ups on outstanding requests , ensuring medical records are retrieved within the designated time frame. Document communication and actions taken for record-keeping purposes in compliance with HIPAA and other healthcare privacy regulations. Provide excellent customer service by addressing any questions or concerns from patients, healthcare providers, or insurance companies related to medical records. Process release of information requests and ensure proper documentation and authorization are in place before records are released. Skills & Qualifications: Experience in healthcare administration or medical records management (preferred). Knowledge of HIPAA regulations and patient confidentiality. Strong communication skills (for calling positions). Excellent attention to detail and organizational skills. Ability to work efficiently and accurately in a fast-paced environment. Experience with medical records systems and software (e.g., Epic, Cerner, etc.) preferred. Ability to handle sensitive information with professionalism and discretion. Salary & Benefits: Competitive salary based on experience. Health and Accidental insurance.

Greetings From Prochant India Pvt Ltd Job Title: Openings for Quality Analyst Key Responsibilities and Duties: Quality Auditor, plans, coordinates, and implements the quality management and quality improvement programs for a healthcare facility. He/she monitors and provides assistance with quality assurance and compliance functions. Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Ensures policies and procedures are monitored and updated to include regulatory changes. Knowledge Skills and Abilities: Exceptional typing and communication skills (verbal and written). Deep and thorough understanding of Prochant production policies and procedures. Advanced DME industry and DME billing knowledge and experience. Exceptional verbal, interpersonal, and written communication skills. Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities. Exceptional problem-solving skills to analyze issues and identify potential liabilities. Strong leadership skills to promote personal and professional development and teamwork. Ability to maintain strong professional relationships with internal teams and management. Consistent demonstration of a professional, positive attitude. A strong, working understanding of computers and an ability to self-troubleshoot simple issues. Essential Functions: Process - Auditing complete process (Billing, Transmission and Cash). Feed Back - Send daily feedback to the respective FTEs on error Tracking - Track corrections based upon feedback given to the FTEs Reports - Weekly QA report to the respective Team Lead and Monthly reports to the Management. Monitoring - Conduct monthly QA feedback meeting with the respective teams and review with them the major errors of the team and finding solution to overcome. Training - Responsible for training newcomers based upon audit feedback. Note: QA Experience is mandatory (Exp: Min 4 years into US healthcare as an AR Caller) Benefits: Salary & Appraisal -Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Up front Leave Credit Accelerated career path for exceptional performers. Only 5 days working (Monday to Friday) Mode Of Interview: Virtual Contact Person: Albert James Contact Number: 8807264814 Mail: albertjames@prochant.com

Dear Candidates, We have an Urgent Opening for RCM as AR Caller at Marol Naka, Andheri East. If interested, please share your updated biodata/resume on recruitment.hr@prodocssolution.com Freshers are Most Welcome!!! Good Communication Skills required This Job is Work from Office!!! Candidates preferred form Western Suburb Please find the Job Description & shift timing for your reference. 60% Calling & 40% Desk work Basic Typing speed 15 wpm To 30 wpm Basic Computer Knowledge - Copy Paste/Create Folder/Note Pad/ C drive & D drive etc. Age Criteria: - 18 to 40 Years Qualification: - 12th passed, Graduate or above Shift Timings: - 01st Shift Timing: - 06.00PM to 03.00AM 02nd Shift Timing: - 08.00 PM to 05.00 AM Working Days: - Monday to Friday (5 Days working) If Any Friends/ Colleagues/sub-ordinates are Looking for a Job Opportunity Kindly Forward This Message!!! Candidates can come directly for the face to face round of interview on the below mentioned address. Interview & Job Location Address: - Prodocs Solutions Pvt Ltd; 6/19,1st Floor, Transmission House, Compound No. 82, Near Marol Bhavan, Marol Naka, Andheri East, Mumbai, 400059. Interview Timing: - 12.00 PM to 05.00 PM (Monday to Saturday) Thanks & Regards, Apeksha Panchal Sr HR Executive #8655915010/7506015744 Prodocs Solutions Pvt Ltd

Dear Candidates, We have an Urgent Opening for RCM as AR Caller at Marol Naka, Andheri East. If interested, please share your updated biodata/resume on recruitment.hr@prodocssolution.com Freshers are Most Welcome!!! Good Communication Skills required This Job is Work from Office!!! Candidates preferred form Western Suburb Please find the Job Description & shift timing for your reference. 60% Calling & 40% Desk work Basic Typing speed 15 wpm To 30 wpm Basic Computer Knowledge - Copy Paste/Create Folder/Note Pad/ C drive & D drive etc. Age Criteria: - 18 to 40 Years Qualification: - 12th passed, Graduate or above Shift Timings: - 01st Shift Timing: - 06.00PM to 03.00AM 02nd Shift Timing: - 08.00 PM to 05.00 AM Working Days: - Monday to Friday (5 Days working) If Any Friends/ Colleagues/sub-ordinates are Looking for a Job Opportunity Kindly Forward This Message!!! Candidates can come directly for the face to face round of interview on the below mentioned address. Interview & Job Location Address: - Prodocs Solutions Pvt Ltd; 6/19,1st Floor, Transmission House, Compound No. 82, Near Marol Bhavan, Marol Naka, Andheri East, Mumbai, 400059. Interview Timing: - 12.00 PM to 05.00 PM (Monday to Saturday) Thanks & Regards, Apeksha Panchal Sr HR Executive #8655915010/7506015744 Prodocs Solutions Pvt Ltd

Working Hours- Night shift(8pm-5:30am)-(Mon-Fri) Sound knowledge of HCPCS, CPT, and ICD-10 coding. Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results). Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical). Ability to respond to common inquiries from customers, staff, vendors, or other members of the community. Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure; ability to interpret and apply policiesand procedures. Must address others professionally and respectfully by actions, words and deeds. Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused. Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited innature. Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work. Ability to prioritize tasks and projects with limited direction, understanding and contributing to the success of the clinic.

Greetings From Prochant India Pvt Ltd Job Title: Openings for Quality Analyst Key Responsibilities and Duties: Quality Auditor, plans, coordinates, and implements the quality management and quality improvement programs for a healthcare facility. He/she monitors and provides assistance with quality assurance and compliance functions. Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Ensures policies and procedures are monitored and updated to include regulatory changes. Knowledge Skills and Abilities: Exceptional typing and communication skills (verbal and written). Deep and thorough understanding of Prochant production policies and procedures. Advanced DME industry and DME billing knowledge and experience. Exceptional verbal, interpersonal, and written communication skills. Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities. Exceptional problem-solving skills to analyze issues and identify potential liabilities. Strong leadership skills to promote personal and professional development and teamwork. Ability to maintain strong professional relationships with internal teams and management. Consistent demonstration of a professional, positive attitude. A strong, working understanding of computers and an ability to self-troubleshoot simple issues. Essential Functions: Process - Auditing complete process (Billing, Transmission and Cash). Feed Back - Send daily feedback to the respective FTEs on error Tracking - Track corrections based upon feedback given to the FTEs Reports - Weekly QA report to the respective Team Lead and Monthly reports to the Management. Monitoring - Conduct monthly QA feedback meeting with the respective teams and review with them the major errors of the team and finding solution to overcome. Training - Responsible for training newcomers based upon audit feedback. Note: QA Experience is mandatory (Exp: Min 4 years into US healthcare as an AR Caller) Benefits: Salary & Appraisal -Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Up front Leave Credit Accelerated career path for exceptional performers. Only 5 days working (Monday to Friday) Mode Of Interview: Virtual Contact Person: Harini P Contact Number: 8870459635 Mail: harinip@prochant.com

Role & responsibilities Immediate openings for Manager - AR @EqualizeRCM, Coimbatore. Job Description Oversee the entire revenue cycle process, including patient registration, insurance eligibility & Benefits verification, charge capture, coding, billing, and payment collection/posting (Must have good hands-on Basic Claims Adjudication, AR & Denial Management/Appeals Process). Manage a team of accounts receivable and billing professionals, including hiring, training, and performance evaluations. Ensure that all coding and billing practices are compliant with government regulations and industry standards, including HIPAA and CMS guidelines. Monitor and analyze revenue cycle metrics to identify areas of improvement and implement process improvements to optimize revenue cycle performance. Work with internal and external stakeholders, including healthcare providers, insurance companies, and patients, to resolve billing and payment-related issues. Work with team on the identified roadblocks / potential problems for processes/procedures and implement possible solutions to avoid any delivery impact. Collaborate with clinical staff, billing staff, and other stakeholders to improve the revenue cycle management process. Monitor key performance indicators and adjust processes as needed to meet goals. Conduct regular training and education sessions to keep staff up to date on changes in regulations and best practices. Qualification: Degree in any related field.10+ years of experience in Revenue Cycle Management in the US healthcare industry. Location: Coimbatore Salary : 13LPA to 14LPA Key Skills 10+ years experience overseeing the end-to-end Revenue Cycle Management (US Healthcare). Should have strong domain knowledge with ability to handle a team size of up to 50 people across multiple functions like Eligibility Verification, Prior Authorization, AR, Denial Management, Billing and preferably payment posting. Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with executive leadership and all levels of the organization. Proficient in MS Office applications, especially in MS Excel. Should have exposure in complete medical billing cycle understanding each process. Should be a team player and collaborate in solving any issues that might possibly arise in day-to-day transactions. Should have a very good knowledge & Control on Production/Quality & Attrition Management

Job Roles & Responsibilities Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Revenue Cycle Management, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Revenue Cycle Management procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within Revenue Cycle Management team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Revenue Cycle Management strategies. Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the RCM team. Provide insights and feedback to enhance call quality. Stay Updated: Stay abreast of all updates, changes, and advancements within the Revenue Cycle Management domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Revenue Cycle Management training programs. Candidate Requirements Experience: Proven experience of 2+ yrs. with a focus on Revenue Cycle Management, preferably working as a Trainer role. Familiarity with Revenue Cycle Management processes, compliance standards, and industry regulations. Preferred Qualification: Graduate from any stream Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Revenue Cycle Management team. Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration: Collaborate with management to stay updated on industry changes and ensure training programs align with current best practices.

Excellent Opportunity for AR Callers - 3rd June 25 Timings: 11:00AM- 12:30PM Contcat Person:Sobiya Shift: Night Shift(US Shift) Work Location: Sholinganallur JOB SUMMARY We seek an experienced RCM Customer Service Executive Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate and timely reimbursement. The ideal candidate should possess strong communication skills, attention to detail, and be willing to work in US shifts. KEY WORDS Excellent Verbal and Written Communication Skills, Revenue Cycle Management, Denial Handling, AR Calling, US Healthcare, Medical Billing, RCM. ESSENTIAL RESPONSIBILITIES : Review and analyze denied claims to identify root causes and trends. Develop and implement strategies to reduce claim denials and improve reimbursement rates. Work closely with insurance companies, healthcare providers, and internal teams to resolve denied claims. Prepare and submit appeals for denied claims, ensuring all necessary documentation is included. Monitor and track the status of appeals and follow up as needed. Maintain accurate records of all denial management activities and outcomes. Provide regular reports on denial trends, appeal success rates, and other key metrics to management. Stay updated on industry regulations and payer policies to ensure compliance. SKILLS AND COMPETENCIES Strong verbal and written communication skills Should possess neutral accent and good adoption to US culture. Ability to resolve provider queries in the first point of contact. Focus on delivering a positive customer experience Should be professional, courteous, friendly, and empathetic Should possess active listening skills Good data entry & typing skills Ability to multi task. Capable of handling fast-paced, innovative, and constantly changing environment Should be a team player. Ability to contribute to the process through improvement ideas. FORMAL EDUCATION AND EXPERIENCE Graduation (any stream) 0.6 Months - 24 months of process experience in Denial Management and Provider/DME AR calling.

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Location: Mohali Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Bhagyashree V Contact Number - 9741406191 Mail Id - bhagyashree.v@veehealthtek.com

2 - 5 year experience required Core specialties: Neuro spine Level 3 surgery, Ortho and EM coding. Certified can only apply Preferred Certifications: CPC, CPC-A, CCS, COC, CIC WFO Contact 8977711182

Med-Metrix - AR caller Physician Billing PB walk_in interview on June (3rd to 5th) 2025 Interview date : June (3rd to 5th) 2025 Walk-in time : 3 PM to 6 PM Interview Address : 7th Floor , Millenia Business Park II, 4A Campus,143 , Dr. M.G.R. Road, Kandanchavadi, Perungudi,Chennai, Tamil Nadu 600096, India Contact Person : Subash HR Preferred candidate profile : AR Caller (1 to 3) Years - (Health care) Physician Billing (PB) With minimum 1+ year's of Healthcare Account Receivable/Collections in a BPO setting or environment (claims payments processing, claims status and tracking, Medical Billing, AR Follow ups, Denials and Appeals-outbound healthcare providers) Experienced on medical billing/ AR Collections. Background in calling insurance (Payer) to verify claim status and payment dispute. Must be amenable to work night shifts. Perks and benefits CAB Facility (Two way) Good Salary in the Industry

Initiate and complete prior authorization requests for medical services and procedures. Also, follow up with insurance companies to verify the approval/denial status Contact 8977711182 Required Candidate profile Accurately document authorization details in the system, ensuring compliance with insurance guidelines

Dear Aspirants, Warm Greetings!! We are hiring for the following details, Position: - AR Analyst - Charge Entry & QC - Payment Salary: Based on Performance & Experienced Exp : Min 1 year Required Joining: Immediate Joiner / Maximum 10 days NB: Freshers do not apply Work from office only (Direct Walkins Only) Monday to Friday ( 11 am to 6 Pm ) Everyday contact person Vineetha HR ( 9600082835 ) Interview time (10 Am to 5 Pm) Bring 2 updated resumes Refer( HR Name Vineetha vs) Mail Id : vineetha@novigoservices.com Call / Whatsapp (9600082835) Refer HR Vineetha Location : Chennai , Ekkattuthangal Warm Regards, HR Recruiter Vineetha VS Novigo Integrated Services Pvt Ltd,Sai Sadhan, 1st Floor, TS # 125, North Phase,SIDCOIndustrial Estate, Ekkattuthangal, Chennai 32 Contact details:- HR Vineetha vineetha@novigoservices.com Call / Whatsapp ( 9600082835)

Hiring for MNC Level-TL Min exp-5+ Years in Healthcare RCM - Denial management, AR Caller Must be TL on papers and strong knowledge on MS Excel. CTC- Max-8-10 lpa(Depends on current CTC) US Shifts Work from office Location-Chennai share resume on -archi.g@manningconsulting.in Contact-8302372009

Monitor and diagnose rotating equipment health, perform vibration analysis, optimize maintenance strategies, conduct root cause analysis, support turnaround planning, and enhance machinery reliability in LNG and refinery operations Required Candidate profile 5–15 yrs in rotating equipment reliability, vibration diagnostics, RCA, turnaround support; ISO 18436 certification, System1 and thermal performance analysis experience preferred.

Post payments (both), reconcile batches, handle offsets, refunds, &secondary billing. Work with ERA, EOB, codes, insurance types, COB,& balance billing. Ensure compliance, meet deadlines, communicate well, use MS Office. Imagine/AdvancedMD preferred. Required Candidate profile Minimum 1 year of experience in US Healthcare Revenue Cycle Management (RCM). Strong understanding of denial management. Willing to work in US shift timings. Good communication and presentation skills

we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits NIght Shift Allowance+ CAB pick up and Drop

we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits NIght Shift Allowance+ CAB pick up and Drop

Income & expense workings on monthly basis and ensure appropriate booking of accounting entries Bank Reconciliation preparation on daily basis as per SLA defined o Tax balances to be reviewed along with returns/ reconciliation GL scrutiny for all ledgers need to be reviewed on weekly basis and maintain accounts hygiene at all times Perform sample testing as per controls defined for each RCM on quarter basis Prepare TDS liability workings, matching of GST ITC credit with reco & returns Co-ordinate with operations team for reconciling revenue with invoice booking, follow up for receivables, TDS/ GST queries and payment related concerns Inter-company matching of entries and reconciliation on monthly basis Understanding accounting & expense management system thoroughly in order to keep systematic accounting records and improve efficiency through automation

HCLTech Walk-in Drive for Senior Team Lead Opeartions - Collections - 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY Responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally, responsible for maintaining compliance, standards and following regulations. coordinate with agents, management and clients to ensure process & performance streamlining. KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls. ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails. SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader 4-6 years of overall experience

We do have urgent openings for Team Lead - US Insurance Claims (Voice Process) Role with one of the fortune 500 companies, US MNC. Before applying, kindly go through the below mentioned details. Profile : Team Lead - US Insurance Claims (Voice Process) Job Location : Pune Shift : US Shifts Working Days : 5 Days Working Cabs : Both Side Cabs # Required Experience and Skills: 7+ years of exp. in US Insurance Voice Process (Property & Casualty / Commercial Insurance / Home Insurance / General Insurance / Motor Insurance / Auto Insurance/Health Insurance/US Healthcare) Minimum 2 to 3 years of on paper exp. as Team Leader/Lead/Assistant Manager Excellent Communication Skills. Interested can call/what's up Meenakshi-9810896605 (Between 9 am-8 pm) or share your resume on apply.touch3@yahoo.in

HCLTech Walk-in Drive for Healthcare Trainer- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY We are seeking a knowledgeable and experienced US Healthcare RCM Trainer to join our team. The ideal candidate will be responsible for training agents on various aspects of revenue cycle management, including insurance processing, registration, eligibility, claims management, billing, collections, and denials. The trainer will develop and deliver training programs to ensure that agents are well-versed in RCM processes and best practices. It will be a individual contributor role. KEY WORDS US Healthcare Trainer, Revenue Cycle Management Trainer, Claims Management Trainer. ESSENTIAL RESPONSIBILITIES : Train new agents on client-specific processes and ensure they are process-ready with the necessary skills. Evaluate, Review and identify training needs to equip staff with essential knowledge. Assist in developing training standards and assess performance. Update and keep training materials current. Collaborate with stakeholders on training methods and scoring. Implement feedback from training managers and leads for improvements. Responsible for maintaining high throughput from training to production. SKILLS AND COMPETENCIES Effective public speaking and presentation skills Skilled in engaging and motivating trainees Comprehensive understanding of US healthcare and RCM Advanced interpersonal, presentation, MS office and written communication skills Hands on experience on preparing training documents and SOP. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream 2 - 4 years of full-time trainer in US healthcare and provider RCM

HCLTech Walk-in Drive for AR Callers - 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY We seek an experienced RCM Customer Service Executive Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate and timely reimbursement. The ideal candidate should possess strong communication skills, attention to detail, and be willing to work in US shifts. KEY WORDS Excellent Verbal and Written Communication Skills, Revenue Cycle Management, Denial Handling, AR Calling, US Healthcare, Medical Billing, RCM. ESSENTIAL RESPONSIBILITIES : Review and analyze denied claims to identify root causes and trends. Develop and implement strategies to reduce claim denials and improve reimbursement rates. Work closely with insurance companies, healthcare providers, and internal teams to resolve denied claims. Prepare and submit appeals for denied claims, ensuring all necessary documentation is included. Monitor and track the status of appeals and follow up as needed. Maintain accurate records of all denial management activities and outcomes. Provide regular reports on denial trends, appeal success rates, and other key metrics to management. Stay updated on industry regulations and payer policies to ensure compliance. SKILLS AND COMPETENCIES Strong verbal and written communication skills Should possess neutral accent and good adoption to US culture. Ability to resolve provider queries in the first point of contact. Focus on delivering a positive customer experience Should be professional, courteous, friendly, and empathetic Should possess active listening skills Good data entry & typing skills Ability to multi task. Capable of handling fast-paced, innovative, and constantly changing environment Should be a team player. Ability to contribute to the process through improvement ideas. FORMAL EDUCATION AND EXPERIENCE Graduation (any stream) 12 - 24 months of process experience in Denial Management and Provider/DME AR calling.

Responsibilities: Code surgeries accurately using E/M and ICD guidelines. Collaborate with healthcare providers on RCM processes. Manage denials through effective coding practices.