3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,

Posted 4 days ago

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RCD Technician - Structures WSP Consultants India Private Limited

6.0 - 10.0 years

1 - 3 Lacs

Noida, Uttar Pradesh, India

On-site

Role Summary This role is to work as part of an engineering team specifically doing RCD drawing work, taking a responsible role in project work, focused on production, quality and the delivery dates and reviewing the work progress of junior members of the team. Responsibilities Core Functions Before taking up the project/pre-start of the project: To help/support the RCD manager in preparing feasibility study reports to meet brief requirements in the agreed format. Identify the queries and pass on to the senior engineer/CAD manager who will in return send these through RFIs for clarification to the clients. To study and understand the scope of works fully. Ensure that every item of the design brief has been considered in the assessment of scope. During the progress of the project Support the drafting/detailing process by producing volume of work and encourage the team to be very efficient. To quickly flag up the issues affecting the progress and quality. To ensure that the design brief and design documents are followed 100%. To ensure the quality procedures are always followed and adhered to. To support the RCD manager to deal with the day to day queries from clients/site, ensuring that relevant information is available on time for construction activity. To support the RCD manager in developing and producing the templates. To communicate with the clients efficiently and effectively if needed in the absence of RCD manager. Business and Team Functions Manage delegated tasks to ensure that deadlines are met and flag resourcing concerns to RCD manager/team leader. Develop close working relationships, share resource with others in the team, support and encourage colleagues. To find the opportunities to develop the technical skills of self. Key Competencies / Skills: Mandatory Skills Excellent knowledge and hands-on experience of AutoCAD, CadsRC and other RC detailingsoftware. Good communication skills Innovative mind-set Team working Self-development Improvement and quality Accountability Desired Skills Team player Proactive Flexible to circumstances Qualifications At least Diploma Cad with at least 4 years of relevant experience.

Posted 1 month ago

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