1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Quality Analyst, your primary responsibility will be to complete daily quality checks for both voice and non-voice processes according to process requirements. You will need to meet the monthly sampling targets and maintain accurate documentation of quality scores, observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and conducting Root Cause Analysis (RCA) for all errors are crucial aspects of your role. Additionally, you will be expected to generate Error Analysis/RCA Reports within specified timelines and ensure compliance with ISO guidelines. Identifying areas for staff improvement and communicating the...

Posted 4 weeks ago

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Lead Systems Engineer SMC Squared India

8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Title: Lead Systems Engineer Location: Bangalore Experience: 810 Years I. Job Summary The Lead Systems Engineer plays a critical role within the Infrastructure & Development team, supporting enterprise-level server, storage, network, and database environments. This role functions as a trusted technical advisor to clientsleading solution design, driving architectural discussions, and providing technical direction across complex infrastructure projects. The position also includes guiding delivery teams, ensuring high-quality execution, and contributing to strategic planning, process optimization, and best-practice implementation. II. Roles & Responsibilities Technical Leadership & Architec...

Posted 1 month ago

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Quality Analyst Chargeback Gurus

2.0 - 6.0 years

1 - 6 Lacs

chennai

Work from Office

Role & responsibilities To be well versed with representment services subject knowledge, systems knowledge -access to various portals and applications. To keep abreast of Process/Client updates. To do sampling based on the case counts and case levels and analyze the disputes fairly. To calibrate the cases and categorize errors into respective filters Critical errors / major and minor errors based on the severities. Identify gaps and do root cause analysis. To gather data and analyze trends or patterns affecting quality and have periodic reviews periodically with teams / TL and managers. To assess the risks involved and proactively drive quality targets to improve performance and process cont...

Posted 1 month ago

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Senior Associate - Quality WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Quality Analyst, your role will involve completing daily quality checks as per process requirements and meeting monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of your responsibilities. It will be expected of you to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Qu...

Posted 3 months ago

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