1679 Rca Jobs - Page 44

Key Responsibilities: 1. Product Development Management Define and manage the product roadmap , ensuring alignment with business goals. Work closely with developers, designers, and QA to track sprints, releases, and feature delivery . Monitor project budgets and resource allocation , ensuring efficiency. Identify and mitigate risks, dependencies, and bottlenecks proactively. Ensure proper documentation of feature requests, change logs, and technical decisions . 2. Product Implementation & Deployment Collaborate with clients and internal teams to ensure smooth implementation of the product . Track and resolve implementation challenges, including infrastructure, data migration, and integration issues . Define and oversee go-live strategies, user acceptance testing (UAT), and training . Address customer pain points, bugs, and issues , ensuring timely resolution. Lead post-implementation reviews to gather feedback and identify areas for improvement. 3. Tracking & Reporting Maintain a centralized tracking system for all ongoing projects, sprint statuses, and implementation progress. Lead regular review meetings to discuss issues, blockers, and progress updates with cross-functional teams. Oversee root cause analysis (RCA) for critical issues and ensure corrective actions. Provide periodic status reports to leadership on key metrics, timelines, and budget adherence. Key Skills & Competencies: Strong knowledge of Agile & Scrum methodologies (PMP, CSM) Experience in managing end-to-end software product lifecycles . Ability to track and manage multiple projects, resources, and deadlines effectively. Strong communication skills to coordinate between product, tech, and implementation teams . Hands-on experience with JIRA, Confluence, or other project tracking tools . Preferred Qualifications: 7+ years of experience in project management roles within product development or software implementation. Experience in SaaS, enterprise software, or tech product companies is a plus.

HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Posted on: 6/10/2025 - Application Deadline: - Were looking for a This role is Were looking for an Junior Engineer We are seeking a highly motivated Junior Engineer to join our dynamic team. As an intern with 0- 6 months of experience, you will work on cutting-edge technologies including .NET Core, microservices, REST APIs, React, and SQL databases. If you have a strong foundation in C#, and React and a keen interest in cloud computing (preferably AWS) and AI, we want to hear from you! In this role, you will Develop, test, and deploy applications using .NET Core, C#, and React. Write clean, scalable, and efficient code. Design and implement microservices-based architectures and RESTful APIs to support scalable and robust applications. Create responsive and interactive user interfaces using React. Collaborate with UX/UI designers to deliver a seamless front-end experience. Work with SQL/ No SQL databases to design, query, and optimize data storage solutions. Leverage basic knowledge of AWS to integrate and deploy cloud-based services. Stay current with emerging technologies and industry trends, with a particular interest in AI. Participate in code reviews and contribute ideas to improve overall development practices. Work closely with cross-functional teams including development, QA, and operations to ensure successful project delivery. Communicate effectively to understand project requirements and provide timely updates. Participate in agile activities like sprint planning, and technical design reviews; provide input as appropriate. Participate in key architectural decisions and design considerations. Troubleshoot complex production issues and provide detailed RCA. You ve Got What It Takes If You Have Bachelor s or master s degree in Computer Science or a related field with an enthusiastic mindset of Want to Learn a lot . 0-6 months of experience with active hands-on development experience in C#, .Net Core, and/ or React. Exposure to developing Microservices, RESTful services, or other SOA development experience (preferably AWS). knowledge ORM like Entity Framework, NHibernate, or similar. Strong in OOPs and Good to have exposure to design principles like SOLID, KISS. Knowledge of working on projects with public cloud providers like Amazon Web Services is a plus. Knowledge of Advanced front-end development frameworks and platforms, React knowledge is a plus Knowledge of relational databases such as Microsoft SQL Server/My SQL. Exposure to other non-relational DBs like DynamoDB is a plus! Knowledge of Scrum or other Agile development methodologies Excellent analytical, quantitative, and problem-solving abilities. Conversant in algorithms, software design patterns, and their best usage. Good team player with the ability to perform in a fast-paced work environment. Strong interpersonal, written, and oral communication skills. Passion for continuous process and technology learning and improvement.

This is a generic test position that will be used for selected candidates already provided. This is left intentionally simplified as we have candidates identified Solid experience in Manual testing Experience in Automation and Performance Testing Requirements review and understanding for test planning Design and execute test strategy and planning for end-to-end solution testing Perform RCA and TEA and document corrective actions Experience in telecom solution environments (UC, CC, etc.) Contribute to optimizing regression and sanity test suites. Integration with project teams for status updates and issue identification Agile and waterfall methodologies Clear communication of issues and supporting data

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Indegene is looking for Project Manager to ensure successful on-time and on-budget delivery of projects. Responsibilities include determining project scope, timelines, tracking project progress and measuring outcomes. Understand project scope, goals and deliverables of the Project. Effectively communicate project requirements to team members and stakeholders in a timely and clear fashion by Identifying and managing project dependencies and critical path. Help project team to plan and schedule project timelines and milestones using appropriate tools. Liaise with project stakeholders on an ongoing basis. Identify and resolve issues and conflicts within the project team. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Determine the frequency and content of status reports from the project team, analyse results and troubleshoot problem areas. Define project success criteria and disseminate them to involved parties throughout project life cycle. Conduct project post mortems and create recommendations report in order to identify successful and unsuccessful project elements. Develop best practices and tools for project execution and management. Strong Project Management skills, with the ability to manage multiple, complex projects. Rigorously Managing scope to ensure commitments are achieved within agreed time, cost and quality parameters with focus on delivering the business benefits. Identifies and resolves Issues Risks proactively. Track and control financial objectives such as Gross Margin and Productivity. Should have at least 2+ year experience in delivery projects using Agile methodology. Must be able to create slide decks and make pitches to customers. Must be able to draft Statement of Work, closing the scope correctly and provide pricing based on approved rate cards Below are the expectations from Business Team: Lead a team of Project coordinators/associates PM for specific key projects Back-up for project coordinators/associates during their absence or to manage peak volumes Be open to play Account Manager role when required Responsible for all operational metrics and continuous improvement Will eventually get into partial or full operations role base on progression Around 6+ years of experience in Project Management capacity ideally in Web/Application based projects, including all aspects of process development and execution. Good to have Experience in Project Management tools, familiar in MS office, working knowledge of latest technologies. Experience in SVN, Confluence, JIRA, Kanban boards or similar service mgmt would be an added advantage. Experience at working both independently and in a team, collaborative environment is essential. Strong written and oral communication / presentation skills Passion for networking and updating with the latest technology developments and relate it to various projects. Adept at conducting research into project-related issues and products, able to learn, understand, and apply the same. Experience in Life-science organizations would be an added advantage. Ability to create RCA documents and manage escalations. Any Bachelor s Degree or Master Degree

Job Title Quality Engineer - DEFOA Job Description Job title: Quality Engineer- DEFOA Your role: Applies sophisticated risk assessment methodologies such as Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA) to identify and evaluate intricate potential hazards, meticulously assessing risk severity and probability, and devising comprehensive risk control strategies. Leads the production of Safety/Compliance Engineering documents ensuring accuracy and completeness in documentation and compliance with regulatory standards and company policies. Conducts timely and detailed safety/compliance engineering tasks, including assessing the safety/compliance of designs, analyzing test and performance data, and conducting root cause analysis to identify and resolve issues. Analyzes market feedback and collaborates with cross-functional teams to develop and implement corrective actions and improvements to enhance product safety and compliance. Provides expert guidance and support to organizational units in addressing safety/compliance engineering deficiencies, offering insights and recommendations to optimize processes and mitigate risks. Delivers detailed safety reports and articulates comprehensive risk mitigation strategies to stakeholders, including senior management and regulatory bodies, ensuring clarity in communication and facilitating informed decision-making processes. Navigates intricate regulatory landscapes and emerging industry standards, integrating new knowledge into robust safety protocols to ensure steadfast compliance and uphold operational excellence. Acts as a subject matter expert on safety and compliance matters, providing guidance and support to internal teams and external partners as needed, develops and delivers training programs for internal teams on product safety principles, compliance requirements, and best practices. Contributes to the continuous improvement of safety and compliance processes and methodologies, identifying opportunities for optimization and implementing solutions to drive efficiency and effectiveness. Youre the right fit if: (4 x bullets max) 1. Experience- 8+years of industry Experience- prefer candidates from Coil manufacturing experience. 2. Skills- Safety Quality Management. Data Analysis Interpretation Design for Quality (DFQ) Root Cause Analysis (RCA) CAPA Methodologies Regulatory Requirements Privacy, Safety and Security Risk Assessment Technical Documentation Continuous Improvement Product Quality and Reliability 3. Education- Bachelors Degree in Electrical or Electronics Engineering (Prefer). 4. Anything else-Good communication skill, Critical Thinking, Quality mindset. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Taking care of overall Facility Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical. Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Attending Civil Plumbing Corrective maintenance calls. Provide daily reports on TT closures open cases RCA, sharing incident reports. Tools inventory update, with the help of EAM tool. PPM schedule maintenance as per EAM/ PPM schedule Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap Garbage/ waste disposal. Handling agency staff overall shift. Diploma or Degree in Electrical/ Instrumentation/Electronics Engineering with 5 years of experience. Diploma or Degree in Electrical/ Instrumentation/ Electronics Engineering with 5 years of experience.

Taking care of overall Facility Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical. Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Attending Civil Plumbing Corrective maintenance calls. Provide daily reports on TT closures open cases RCA, sharing incident reports. Tools inventory update, with the help of EAM tool. PPM schedule maintenance as per EAM/ PPM schedule Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap Garbage/ waste disposal. Handling agency staff overall shift. Diploma or Degree in Electrical/ Instrumentation/Electronics Engineering with 5 years of experience. Diploma or Degree in Electrical/ Instrumentation/ Electronics Engineering with 5 years of experience.

Understand customer NPD process, challenges, and requirements Propose improvements and systems. Propose Digitalization roadmap. Presentations, demo, UAT, and implementation of NPD, APQP, PPAP, and FMEA software Project Management Required Candidate profile Min 2+ yrs exp in quality planning in manufacturing Knowledge of APQP, PPAP, FMEA, IATF, VDA requirements & documentation Excellent communication, confident, pleasing personality. Perks and benefits *5 days working *Medical Insurance *Gratuity

Adv Engineer: Skid Engineering / Piping Layout: JD: DIRECTLY ACCOUNTABLE for: Preparation of Basic/Detailed engineering deliverables consisting of Plot Plan, Equipment GA, Piping Layout, Pipe Rack Study Sketches, Vessel Nozzle Orientation, Vent and Drain Piping Layout, Process and Utility Piping Design Drawing, Line List, Critical Line List, Skid Fabrication & transportation documents while ensuring compliance to UOP s technical specification, Process and Procedures. Incorporating the requirements of Local/statutory Requirements viz factory inspector, Oil Industry Safety Directorate(OISD), Indian Boiler Regulation(IBR), chief controller explosives(CCoE/PESO), tariff advisory committee (TAC), pollution board, local bodies, aviation authorities, and should have good knowledge of hazardous area classification. Studying and appraising applicable codes on a Project, standards & statutory regulations, Site design data including facilities around the plot. Providing inputs to Structural, Static, Rotary, electrical / instrumentation groups for various purposes. Providing Guidance and review of 3D software (e.g. PDS, PDMS, Plant 3D etc.) database set-up by Detailed Engineering Contractor (DEC) at the beginning of Project. Inspection and testing of piping skids/ modules during fabrication/ construction for conformance with project equipment requirements and applicable codes. Routing of Stress Critical line. Shall be well versed with Piping Stress, Piping Material and Different Specialties. Providing inputs to procurement process consisting of preparation of material/ purchase requisitions (for bids, for ordering, for costing exercises, design specific QA/ QC requirements etc); conducting evaluation of vendor bids including liquidating of TQ s etc; conducting review of vendor engineering deliverables (like data sheets, drawings etc). Meeting expectations for delivering sales support and on-site technical services to customers for existing units etc. Preparing/ reviewing and/ or approving following documents either created by in-house engineering team or by a team from third party agencies: General Arrangement and Piping Layout within the Skid or within the Module including pipe supports to allow for safe operation and maintainability consistent with Industry standard and practices. Piping isometric drawings along with the Bill of Material consistent with piping layout. Candidate should have thorough knowledge of 3D software and Responsible for leading 3D modelling effort and reviews using SPR, Navisworks software or some other similar software. Reviewing the work of others in the group for technical accuracy and compliance with established guidelines and procedures and be the approver for all piping related deliverables. Ensuring to meet customer satisfaction requirements, including UOP Quality standards and UOP technical standards. Actively participating to ensure that ISO 9001 certification is maintained. Providing input and participating in vendor performance evaluation reviews, project close-out reports and subsequent meetings. Acting on applicable specialist group-related RCA s (root cause analysis) for CAPA s (corrective & preventive actions) that come out of these reviews. Following-up on items and lessons learned for applicable specialisation as captured thro RCA s for a CAPA, field reports, establishing root cause and implementing corrective actions. Providing deliverables within budgeted cost and schedule at a high level of quality Communicating with project manager on a regular basis regarding progress, changes & schedule. Keeping up to date with current technology developments in area of expertise and sharing this knowledge with others, where appropriate through leadership of Community of Practices. Managing applicable specialist group-related documentation and working with the Team to implement the Document Management system to ensure alignment with work process. Supporting and following corporate HS&E policies, in relation to Office & Field Safety practices and engineering design policies. Additional Position Accountabilities include: Identifies needs and opportunities for Work Process and Productivity improvements (in area of expertise) and provides necessary oversight through implementation Sets technical standards, policies, and procedures in area of expertise Coordinate revisions and improvements going forward Supports the Manager for development and maintenance of outside supplier relationships, as assigned Explains UOPs philosophy regarding equipment issues to internal and external customers Represents area of expertise on UOP equipment teams, as assigned Minimum Required Competencies : Relevant 8+ years of experience in detailed engineering Skid Engineering &/or Piping Layout discipline for the petroleum refining & petrochemical industry. Candidate shall have an excellent knowledge of Principles, Practices and Procedures related to piping engineering. Excellent knowledge of B31.3 Piping Code. Expertise in Plot Plan, General Arrangement, Skid Engineering and Piping Layout within the Skid or within the Module including pipe supports. Candidate shall have knowledge and competency with 3D modeling. Review of piping isometric drawings along with the Bill of Material consistent with piping layout. Has prior experience of design and analyzing piping systems. Experience/ Knowledge of inter-disciplinary linkages & interdependencies. Understanding of Equipment Design and Fabrication techniques, standards and tools. Excellent interpersonal and communication skills to be used at the international level with colleagues worldwide . BASIC QUALIFICATIONS: Minimum bachelor s degree in mechanical. Master s degree may be an asset. Able to communicate effectively in English. ADDITIONAL QUALIFICATIONS: Good analytical skills and sound judgment. Highly motivated, Independent and Team player Negotiation skills and business acumen are an advantage

L1/L2 Application support, Troubleshooting with Low Dev or coding experience, .NET, SQL, MS-SQL Database, IIS, Apache, Tomcat, Operational skills: Problem Analysis skills, RCA Skills, Communication, documentation skills" Role: Application Support Engineer Expected Date of Joining: Apr 30, 2025 Key Responsibilities Skills Shifts- UK Shifts Work Location Bangalore L1/L2 Application Support Engineer - 2-5 years experience in L1/L2 Application support, Troubleshooting with Low Dev or coding experience , .NET, SQL , MS-SQL Database, IIS, Apache, Tomcat, Operational skills : Problem Analysis skills, RCA Skills, Communication, documentation skills. skills : Problem Analysis skills, RCA Skills, Communication, documentation skills.

Responsible for Production planning ,finite scheduling with plant team to ensure the efficient delivery of inventory, service and cost objectives. Manage FG inventory, highlight risks of CFR cuts, come up with RCAs and ensure CFR of 98%+ Required Candidate profile Good exposure into continuous improvement initiatives improve processes, cost reduction ideas, supply chain cost optimization opportunities, or business process initiatives.

ROLE AND CONTEXT NEED TO DO NEED TO KNOW Purpose: The job holder is responsible to lead and manage the end-to-end lifecycle of Vulnerability Assessment and Penetration Testing (VA/PT) for all digital assets and applications at Adani Ports and Logistics, ensuring timely execution, risk mitigation, and compliance with cybersecurity standards. Main Priorities: Plan and execute VA/PT projects across digital assets. Identify, assess, and report vulnerabilities and risks. Collaborate with IT and development teams for remediation. Ensure compliance with cybersecurity standards (ISO 27001, NIST, GDPR). Provide regular updates and final reports to stakeholders. Drive continuous improvement in VA/PT processes. Key Outputs: Project plans, Gantt charts, and KPIs for VA/PT activities. Detailed vulnerability and penetration testing reports. Risk assessments and prioritized remediation strategies. Compliance documentation and incident RCA reports. Final project summaries and executive reports. Technical documentation and internal training materials. Continuous improvement and lessons-learned reports. Relationships: Internal - ICD External - Client Reportees: NA Key Performance Metrics: Timely execution of VA/PT projects. Number and severity of vulnerabilities identified and remediated. Compliance rate with security standards and frameworks. Stakeholder satisfaction with reporting and communication. Reduction in incidents caused by known vulnerabilities. Effectiveness of training and awareness programs. Qualifications: Bachelor s degree in Cybersecurity, IT, Computer Science, or a related field. Skills/ Knowledge: Strong understanding of VA/PT methodologies and tools (e. g. , Nessus, Metasploit, Burp Suite). Familiarity with operating systems, network protocols, and security frameworks. Knowledge of ISO 27001, NIST, GDPR compliance. Strong project management and documentation skills. Excellent communication, leadership, and problem-solving abilities. Certifications (if any): CEH, Security+, OSCP (preferred) or equivalent cybersecurity certifications Experience (add relevant Exp also) 5-8 years in cybersecurity. Minimum 3-4 years in vulnerability assessment and penetration testing.

Note: This is a Problem Management position that requires hands-on experience in Problem Management, RCA management, and KEDP (known error database). Job Description: Role: Problem Management Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: 24 x7 Flexible Rotational hours (Including Night Shift) Position Overview: We are seeking a detail-oriented and proactive Problem Manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support on Service Level Management practice. Key Responsibilities: Lead the Problem Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). Proven experience (4-5 years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment.

1. Responsibilities Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard Raise the alarm when defect metrics are not being met or bottlenecks in the process exist Responsible for RCA when program targets on defects are not being met Responsible for escalating performance issues when KPI goals are not being met Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work?) Facilitate triage meetings Ensure defects are scheduled accordingly and monitor the through put of defect closure Represent your program for the periodic health of program review within the delivery team Responsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models 2. Authorities To conduct bug triaging sessions with the team Authorized to initiate RCA for recurring bugs Authorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer point of contact for Error Management process

Role & responsibilities Must have 9 years exp in quality function within the cable or wire manufacturing industry. Strong knowledge of cable testing standards (e.g., IS, IEC, ASTM, and GR-20). Proficiency in tools like 8D, 5 Why, Fishbone Analysis, SPC, Minitab (preferred). Experience using ERP systems such as SAP for quality documentation and reporting. Ability to lead internal teams and interact confidently with customers and external auditors. Monitor and analyses In-process and Final Inspection data for cables, ensuring defect-free product delivery. Lead Root Cause Analysis (RCA) and Corrective and Preventive action (CAPA) for internal failures and customer complaints. Coordinate with Production, R&D, and Supply Chain teams to drive improvements in material quality and process stability. Ensure Cable approvals and qualifications. Supervise Quality Inspectors and lab personnel in day-to-day inspection and testing activities. Checking and maintaining Documentation, Customer reports, SOPs, and Control plans . Manage Customer Audits, Third-party Inspections, and Quality reviews . Monitor New Product Development (NPD) through qualification testing, trials, and validation. Ensure compliance with ISO, BIS, UL, CE , and other regulatory and customer-specific standards. Provide technical support in raw material evaluation and supplier quality initiatives.

Hands-on experience with the OneTrust platform , including modules for Privacy Management, Data Governance, and Risk & Compliance. Ability to troubleshoot and support OneTrust workflows, integrations, and automation rules in a production environment. Experience managing incident response workflows, data subject access requests (DSARs), and third-party risk assessments using OneTrust. Proficiency in analyzing logs, audit trails, and system alerts generated by OneTrust to identify and resolve operational issues. Understanding of OneTrust API integrations and ability to support connected systems (e.g., CRM, ticketing tools, cloud platforms). Exposure to OneTrust AI features like Copilot or Agentic AI for automating compliance and governance tasks is a plus. Strong collaboration skills to work with compliance, legal, and IT teams to ensure platform stability and regulatory alignment Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc.

Description We are seeking a highly skilled Matrixx CCS Specialist with 4-12 years of experience to join our dynamic team in India. The ideal candidate will have a strong background in implementing and maintaining Matrixx CCS systems, with a deep understanding of telecom billing processes. You will play a crucial role in ensuring the reliability and performance of our charging systems, collaborating with various teams to design effective solutions, and providing technical support to end-users. Responsibilities Implement and maintain Matrixx CCS systems to ensure optimal performance and reliability. Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs. Troubleshoot and resolve issues related to Matrixx CCS applications and infrastructure. Conduct system upgrades, patches, and enhancements to keep the Matrixx CCS system up-to-date. Provide technical support and training to end-users on Matrixx CCS functionalities. Develop and maintain documentation related to system configurations, processes, and procedures. Monitor system performance and generate reports to analyze usage and identify areas for improvement. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 4-12 years of experience working with Matrixx CCS or similar charging and billing systems. Strong understanding of telecom billing processes and revenue assurance. Proficiency in SQL and experience with database management systems. Experience with scripting languages (e.g., Python, Bash) for automation tasks. Familiarity with cloud platforms and services (AWS, Azure) is a plus. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication skills to effectively collaborate with technical and non-technical teams.

Description We are seeking a highly skilled Matrixx CCS Specialist with 4-12 years of experience to join our dynamic team in India. The ideal candidate will have a strong background in implementing and maintaining Matrixx CCS systems, with a deep understanding of telecom billing processes. You will play a crucial role in ensuring the reliability and performance of our charging systems, collaborating with various teams to design effective solutions, and providing technical support to end-users. Responsibilities Implement and maintain Matrixx CCS systems to ensure optimal performance and reliability. Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs. Troubleshoot and resolve issues related to Matrixx CCS applications and infrastructure. Conduct system upgrades, patches, and enhancements to keep the Matrixx CCS system up-to-date. Provide technical support and training to end-users on Matrixx CCS functionalities. Develop and maintain documentation related to system configurations, processes, and procedures. Monitor system performance and generate reports to analyze usage and identify areas for improvement. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 4-12 years of experience working with Matrixx CCS or similar charging and billing systems. Strong understanding of telecom billing processes and revenue assurance. Proficiency in SQL and experience with database management systems. Experience with scripting languages (e.g., Python, Bash) for automation tasks. Familiarity with cloud platforms and services (AWS, Azure) is a plus. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication skills to effectively collaborate with technical and non-technical teams.

Position: Contract Engineer Project portfolio and Quality Key Purpose of the Job: As a member of the Project Management team, the Contract Engineer will facilitate project gate reviews, act as a project scheduler, and consolidate gate meeting outcomes (GO/NO GO). The role involves monitoring risk assessments, advising project teams on gate outcomes, and ensuring adherence to quality standards at each project stage. The engineer will also support project quality initiatives, certification processes, and problem-solving methodologies such as 8D and ISO standards Key Responsibilities: Facilitate project gate reviews and consolidate outcomes. Act as a project scheduler and ensure alignment with established processes. Monitor and follow up on project status with various stakeholders. Ensure projects meet defined quality criteria at each stage. Support project quality initiatives, including certification and audits. Apply problem-solving methodologies (8D, RCA, CAPA, 7QC tools). Conduct risk assessments and support mitigation planning. Collaborate with cross-functional teams including sales, engineering, manufacturing, and supply chain. Support ISO 9001:2015 internal audits and compliance. Manage KPIs, MIS reporting, and participate in Management Review Meetings (MRM). Qualifications: Bachelors degree in Mechanical, Industrial, Mechatronics or Electronics Engineering. 3-5 years of relevant functional experience in a similar role. Key Skill & Knowledge Profile Strong knowledge of project scheduling and stage gate processes. Experience in an OEM environment with cross-functional collaboration. Understanding of manufacturing processes and terminology. Familiarity with project quality standards and tools (8D, 7QC, RCA, CAPA). Knowledge of ISO 9001:2015 and internal audit procedures. Proficiency in MS Office and project management tools. Strong communication and interpersonal skills. Self-motivated, detail-oriented, and capable of working in a fast-paced environment. Project Management Certification (not mandatory). 9880612200 - Sudina

Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes What is in it for you As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes You will need Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes

. The Senior Operations Analyst serves as a key technical leader within the IT support team, responsible for efficiently diagnosing, prioritizing, and coordinating the resolution of technical incidents. This role should apply expert engineering methodologies in one or more engineering areas. This role involves acting as an escalation point for high-impact issues and drive accountability of ticket resolution & fixes of patterns with domain leads. The operations analyst also contributes to continuous improvement initiatives by analyzing incident patterns by leveraging cross-domain data and tools to identify root cause, developing best practices, and optimizing processes. Interfaces with key engineering and peer operations organization leads. This role should act in compliance with industry and Company technical requirements, standards, policies and procedures. The ideal candidate will provide technical leadership to junior Engineers in the project. Job Description Core Responsibilities: Advanced Incident RCA and Management: Support & coordinate RCA and resolution of high-impact technical incidents. Track escalation from frontline support teams. Visibility into Ticket Volumes & SLA adherence Technical Troubleshooting and Root Cause Analysis: Perform diagnostics and root cause analysis on critical issues involving hardware, software, networks, and systems. Drive implementation of temporary or permanent solutions to maintain service continuity in partnership with core engineering teams Work alongside engineering and operations teams to identify long-term fixes. Collaboration and Stakeholder Communication: Faster implementation of root cause fixes and reduction in manual workarounds Clearly communicate incident status, impact, and resolution plans to stakeholders, including technical and executive audiences. Strong communication and collaboration skills. Experience working in a global delivery model with offshore and remote teams. Ability to manage handoffs effectively in a follow-the-sun support model. Proficiency in collaboration tools (e. g. , Microsoft Teams, Slack, Confluence) for seamless communication. Process Improvement and Optimization: Analyze incident data to identify trends, recurring issues, and areas for improvement. Develop and enhance triage processes, workflows, and standard operating procedures (SOPs). Implement proactive measures to reduce incident frequency and impact. Monitoring and Reporting: Single pane of glass that provides end-end issue visibility of issues to the stakeholders Generate detailed reports on incident metrics, response times, and resolution outcomes. Scorecards/Dashboard to track quality and Journey experience improvements Documentation and Knowledge Sharing: Maintain comprehensive and accurate documentation of incidents, resolutions, and best practices. Contribute to knowledge base updates to support efficient incident management and troubleshooting. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Consistent exercise of independent judgment and discretion in matters of significance. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation. INTRODUCTION GTT (Group Truck Technology), Chassis Bangalore team is looking for an energetic and skilled aspirant to work in the Suspension design and development as SENIOR ENGINEER . If you are looking for a diversified experience by working across different cultures and various global products and be part of the latest trends and technology with great challenges and opportunities in supporting local and global sites, this is the right opportunity for you. We wish to create a diverse team with a good mixture of young, dynamic, experienced engineers and managers. THIS IS the US, YOUR NEW COLLEAGUES The group consists of passionate and enthusiastic engineers responsible for conceptualizing, designing, developing, and delivering the projects in the suspension system design. Our objective as suspension, axle and steering design team at Volvo is to develop and deliver a robust solution ensuring the right quality, which meets the demands and satisfies the customer requirements. CUSTOMER SUCCESS IS OUR CORE VALUE. We want to make a difference by being there for our customers and by providing uptime and reliable products. All over the world. Every day. Being part of suspension, axle and steering design team gives an enriched working experience and exposure to the latest trends and technology. Youll have a chance to get hands-on experience with Volvo Group brand products such as VOLVO, Renault, MACK. This is your chance to join one of the Top Employer companies in India and embrace new career challenges within the automotive industry This position will report to the Group Manager for Suspension (Air and Leaf) in Chassis Engineering Bangalore. ROLE DESCRIPTION Have operational responsibility for suspension design and development. Drive the work from an operational perspective. Have the capacity to work individually or with a small team actively to secure the deliverables. Play an active role in the delivery. Integrate deliveries from others and secure quality and readiness before release Ensure the deliveries are made as per the requirement and set timelines. Frequent interactions with internal and external stakeholders, clarify the requirements and deliver Develops and implements suspension system projects within the area of assignment Communicates relevant design and project requirements to external design counterpart as applicable if the detailed design is performed by an outside entity Ensures design correctness and completeness for all suspension system design releases within the area of responsibility REQUIRED COMPETENCIES Concepts creation and Design Ability to analyze and solve complex problems. Action-oriented Collaborates Development process Customer focus Demonstrates self-awareness. Multicultural mindset and global approach Ability to work with different cultures on a wide range of vehicle products. Management of global suppliers REQUIRED EDUCATION BE/ BTech / M.Tech / MS in Mechanical/Automobile Engineering EXPERIENCE, SKILLS, TRAINING A minimum of 8 years of product development experience in the automotive industry, preferably focused on commercial vehicle development. At least 6 years of experience in suspension system design. Strong knowledge of suspension system design and development. Familiarity with the product development cycle. Must possess experience and a willingness to collaborate with colleagues and sites globally. This position requires occasional travel to visit local customers, suppliers, and global sites. A strong commitment to diversity, equity, and inclusion is essential. In-depth knowledge of advanced technologies and emerging trends in the suspension field is required. Experience working with cross-functional teams is necessary. A solid understanding of verification, validation, and testing processes related to suspension systems and overall vehicle performance. A thorough understanding of homologation and certification requirements for suspension systems is essential. Hands-on experience with Creo and PDM tools. Knowledge in the design and development of castings. Good understanding of materials, material selection, and manufacturing processes. Proficiency in quality tools such as SFMEA, DfM, DFMEA, RCA, etc. Experience with the Agile methodology. A comprehensive knowledge of complete truck systems. Strong and fluent communication skills. - Knowledge of mechatronics is a plus. ARE WE THE PERFECT MATCH? Professional challenges and increasing business knowledge Defined career path Good atmosphere in a professional, developing team working with passion We work together with energy, passion, and respect for the individual! .

The OPTIMA team is seeking a Program Manager, Training. OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages. The Training Manager II will be responsible for planning, coordinating, executing and delivering learning and development programs/training for OPTIMA business. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment. Serve as a multi-threaded leader for training and development across various Processes in Optima. Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress. Own New Program launch and New Hire Onboarding, performance enhancement of programs Consult on learning strategies and effectiveness and gather feedback to improve Learning & Development programs. Handle a direct span of trainers, provides regular coaching and feedback to help grow individual functional skills and leadership capability. Collaborate with both local and global stakeholders to support Training programs and initiatives. Enhance existing training programs, review and supervise the designing of training content for any new process, program and feature/SOP roll out. Graduation or Post Graduation in related field. 6+ years experience working in Training and People management. Data skills and the ability to understand how learning activities and responsibilities play into the metrics that drive team success. The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities. Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes. Ability to influence stakeholders at all levels to understand their role in employee development and help build their skills. Detail-oriented, team-focused, and a quick problem-solver. Full proficiency in MS Office Familiarity with online learning technology (e.g., Articulate Story line). Proven ability to identify opportunities and launch original learning solution(s) with real impact. Experience in Learning Management system and Knowledge management systems. Experience in driving process improvement projects. Experience in requirement gathering and ability to write clear and detailed requirement document

Job Title: Senior SpecialistLocation: NoidaExperience: 2 55 YearsQualification: B-TechProject Role: Senior SpecialistOpen Position(s):1Job Role:Support cloud automation escalations, perform RCA, resolve tickets independently, and contribute to knowledge sharing and customer satisfaction Must-Have Skills:- Hands-on experience in cloud automation and issue resolution- Ability to handle escalations and perform root cause analysis- Strong adherence to SLAs, quality standards, and compliance policies- Proactive in knowledge base updates and team coaching- Focus on First Call Resolution and enhancing CSAT","Work_Experience1-3 years