3992 Rca Jobs - Page 43

About The Role : Job Title: FIC Risk and Control Assessment (RCA) LocationMumbai, India Corporate TitleAVP Role Description The Business Control Unit (BCU) is a 1st Line of Defence (1st LoD) function within the front office created during the implementation of the Three Line of Defence (3LoD) programme. Its primary objective is to support the front office in executing Non-Financial Risk framework for its business line. The primary responsibility of the candidate within the BCU would be to support the Risk and Control Assessment (RCA) process. The RCA is a key component of the Banks Non-Financial Risk (NFR) Framework to enable the effective profiling, monitoring, and management of Divisional ...

Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team targets like AHT, Q...

Role Summary: The Nodal Officer (NO) acts as the key liaison between the Bank, regulatory body - RBI Ombudsman, and customers for grievance redressal The role ensures timely and fair resolution of escalated complaints while maintaining regulatory compliance and enhancing customer trust : 1 Regulatory Grievance Redressal: o Handle and ensure end-to-end resolution of customer complaints received through regulatory body like RBI Ombudsman o Prepare detailed case responses and represent the Bank s position with accuracy and fairness 2 Compliance & Liaison: o Act as the regional point of contact for regulatory escalations o Liaise with internal departments to gather information, investigate compl...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Experience: 10+ years of experience in software development and 5+ years hands-on experience with Salesforce. Key Skills: Strong working experience in Salesforce ecosystem. Deep understanding of Salesforce Revenue Cloud components: CPQ+, Billing, Subscription Management, RLM Contracting, RCA Orchestration. Strong expertise in Quote-to-Cash (QTC) processes: quoting, contracting, order management, billing, invoicing, amendments, renewals, and revenue recognition. Hands-on experience with Salesforce RLM/RCA implementations. Experience in designing bundle structures, product rules, pricing calculators, discount schedules, and advanced quote logic. Proficiency in Apex, LWC, Flows, Platform Events...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Designation: Call Quality Auditor Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Salary Range: ? 2.4 - 3.6 Lacs Per Annum / ? 20,000 to 30,000 Per Month Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call qualit...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

The role is focused on managing and resolving complex technical issues for catastrophe modelling software and analytics tools. Key responsibilities include SQL Server and Windows Server administration, software installation, maintenance, and global infrastructure support across the US, UK, and India. It requires proactive collaboration with business units, IT teams, and vendors to optimize system efficiency and reliability. A strong focus is placed on incident resolution, root cause analysis (RCA), change management, and strict adherence to ITIL processes to ensure seamless service delivery and user satisfaction. Key Responsibilities Resolve complex technical issues for catastrophe modeling ...

You will be responsible for ensuring the availability and optimal performance of Control & Instrumentation (C&I) systems related to the Balance of Plant (BoP) area. This role involves strategic planning and execution of maintenance activities, coordination with other departments to enhance productivity, adoption of new technologies, and managing budgetary and manpower resources. Your main responsibilities will include: - Developing and executing strategic and tactical plans to ensure 100% availability of control and instrumentation systems related to Fire Alarm, CHP, Water Circuit, AHP, RO, CCTV, PA systems, and auxiliaries. - Regularly scheduling back-ups of Programmable Logic Controller (P...

Design, deploy, and support enterprise networks with Cisco & Aruba SD-WAN/SD-LAN/Wi-Fi. Handle L3 troubleshooting, routing, switching, VPN, and network security. Ensure high availability, performance, and compliance in large environments Required Candidate profile Experienced L3 Network Engineer with 6–10 yrs in Cisco & Aruba SD-WAN/SD-LAN/Wi-Fi, routing, switching, VPNs, and NAC. Immediate joiner, strong troubleshooting, CCNP/Aruba certifications preferred

As a Reliability Engineer at dsm-firmenich, you will play a crucial role in ensuring the performance and reliability of equipment by applying various methods such as FMEA, RCM, RCA, PMO, RBM, DMAIC or PDCA, ATS (Analytics Trouble Shooting). Your responsibilities will include: - Calculating, analyzing, and preparing reports on key metrics like Availability, Technical Availability, Reliability, OEE. - Developing a maintenance plan to enhance equipment performance and reliability. - Collaborating with the Maintenance manager to monitor and evaluate the effectiveness of the maintenance plan. - Supporting in specifying maintenance policy, technical requirements, Asset portfolio management, and co...

As the Director of Manufacturing Engineering at Micron Technology, you will play a crucial role in leading the engineering organization responsible for semiconductor backend assembly processes. Your responsibilities will include overseeing various processes such as backgrinder, laser diser, die attach, wire bonding, flip chip, molding, singulation, AOI, and related technologies. Your key focus areas will be process development, sustaining engineering, automation, yield enhancement, cost reduction, and successful new package launches into high-volume production. Your role will be instrumental in scaling packaging technologies, driving continuous improvement, and ensuring robust engineering su...

In this role as the Development Geologist cum Modeller at the company, you will be responsible for integrating geological, geophysical, petrophysical, and engineering data to create robust static models for field development and reservoir management. Your expertise will be crucial in contributing to strategic decision-making and collaborating within multidisciplinary teams. Your key responsibilities will include: - Geological Interpretation & Subsurface Understanding: You will interpret depositional environments and conduct seismic facies analysis across various systems. - Static Modelling Expertise: You will develop complex structure models, apply stochastic and deterministic approaches to ...

Responsibilities Plan to ensure the effectiveness of engine to run its desired power. Ensure critical instruments are calibrated as per OEM recommendations. Knowledge in handling, overhauling, trouble shooting of engine. To support all RCA and CAPA implementation & Develop and implement maintenance procedures and calibration procedures. Provide inputs related to Budget preparation Ensure safe work environment in workshop and onboard Qualifications Diploma in Mechanical (Essential) or B Tech (Desirable) 05-06 years experience in engine maintenance. OEM experience is preferred. Show more Show less

Hi all, We are hiring for the role CLOUD-OPS Engineer Azure cloud Experience: 2-6 Years Location: Bangalore Notice Period: Immediate - 15 days Skills: Experience on ITSM processes like Incident, change and problem management Escalation processes. Documentation of technical runbooks and RCA . Working knowledge on JIRA / Service Now / Remedy. 3-5 years of professional experience working on Azure cloud Platform (any public cloud is also ok but microservice based application experience is must). Production experience of containers and container orchestration tools (Docker/Kubernetes/Helm/FluxCD). Experience in working with enterprise scale applications, API Gateways, high availability architectu...

Hands on experience of APM (Application Performance Monitoring) > Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM > Experience on Ticketing tool like Service Now, Jira, ITSM > Good Knowledge of SQL and Linux and Basic understanding of Java > Basic understanding of Incident Management Process and Lifecycle > Basic understanding of SLA/KPIs > Basic knowledge of Microsoft Excel and Power Point > Good Decision making, analytical and time management skills. > Multitasking abilities > Ability to work from office. > Ability to commute to office on self-basis. > Excellent communication skills > Flexibility to work in 24/7 shifts > Providing RCA for Incidents and preparin...

Detailed JD (Roles and Responsibilities) Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis. Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal external stakeholders around EDI related issues, primarily through ServiceNow platform. Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive fe...

Project description We are starting a new project for one of the leading global food corporations. The objective of this engagement is to establish a 24x7 offshore sustain support model for the clients Robotic Process Automation (RPA) ecosystem, covering Blue Prism, Automation Anywhere, and the CTWO orchestration platform, with ServiceNow as the ITSM tool. The sustain team will be responsible for Level 2 (L2) and Level 3 (L3) support, ensuring high availability, stability, and compliance of the RPA platforms and their associated infrastructure Responsibilities Act as SME for BP, AA, and CTWO orchestration platforms. Handle major incidents and problems in ServiceNowperform root cause analysis...