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2 - 5 years
12 - 15 Lacs
Bengaluru
Work from Office
At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from I want that to thats on the way in a matter of seconds. We are seeking the industrys best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life. We are seeking an Operations leader to join and lead our Rufus & Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers. Key job responsibilities Work with stakeholders across the globe to transition processes and run it on an ongoing basis Own and drive operational and business goals/metrics for the team owned Manage the team of Managers and ensure high service delivery and execution Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals Establish & drive business communication and reviews with senior stakeholders Set a high-quality bar and continuously reinforce a culture of quality and innovation Own the budgeting for the team Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team. About the team OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages Any bachelor s degree with 7+ years of operations management experience with at least 3+ years of managing 20+ employees. Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team. Excellent communication (written & oral) skills and detail oriented Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment Proven ability to manage multiple, competing priorities simultaneously.
Posted 3 months ago
2 - 7 years
1 - 4 Lacs
Navi Mumbai, Mumbai
Work from Office
Key Responsibility - Must have 2 - 8years experience from Pharma Back ground only. Lead the maintenance and optimization of GMP production and utility machines, including mixers, reactors, filtration systems, dryers, compressors, HVAC systems, pumps, and other critical mechanical equipment. Develop, implement, and manage comprehensive preventive and corrective maintenance plans to minimize downtime and enhance equipment performance in line with GMP guidelines. Troubleshoot and resolve mechanical failures quickly, ensuring minimal disruption to production operations. Perform root cause analysis (RCA) and develop strategies to avoid recurrent issues in compliance with GMP standards. Ensure all required operational and maintenance documentation is maintained and up to date (e.g., daily logs, maintenance schedules, safety audits as per GMP guidelines & Client defined SOPs). Provide weekly, monthly, and quarterly reports on service delivery performance, safety audits, and budgetary status to senior management and the client. Team Leadership and Development: Supervise, mentor, and train mechanical maintenance technicians and engineers to enhance their technical skills and ensure GMP compliance. Organize and delegate maintenance tasks effectively, ensuring that work schedules are met without compromising on quality and safety. Promote a culture of teamwork, continuous improvement, and safety within the maintenance team. GMP Compliance & Regulatory Oversight: 1. Ensure all mechanical maintenance activities are conducted in accordance with GMP standards, ensuring the integrity and safety of the production environment. 2. Perform regular audits and inspections of mechanical systems to ensure compliance with FDA, EMA, and other regulatory bodies. 3. Assist in preparing for regulatory inspections and audits, ensuring that all mechanical systems are in full compliance with industry standards.
Posted 3 months ago
2 - 3 years
4 - 8 Lacs
Gurgaon
Work from Office
You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Function Description: Job is part of GSM Payment Operations and Capabilities team and will be part of Vendor Creation operations team. Responsibilities: The incumbent will be responsible for : Creating 3 rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions Follow up with requestors to provide relevant records and validate as per the defined procedures and websites Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc. Create SOP s, DTP s, checklists etc. whenever required Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution Ensure timely closure of monthly audit activities conducted by Internal Controls team. Use collaborative skills and approach in handling complex queries, provide guidance to new team members. Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience. Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks Ensure compliance with AXP policies To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services Critical Factors to Success: Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand Writes well, using proper grammar and professional language. Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process. Anticipates changing customer and process needs and seeks to create value for the customer and the process. Is professional and focused on solutions, independently resolves conflicts before the case gets escalated Minimum Qualifications Japanese Language Specialist with proficiency in Reading, Writing and Speaking. Minimum JLPT N3 Level certification Must be a B. Com Graduate or higher with minimum work experience of 2 - 3 years, good accounting knowledge, good communication (verbal & written) skills. Knowledge of Accounts Payable, Procure to Pay process is preferred. Technical Skills/Capabilities: - Knowledge of MS Office tools e.g. Word, PowerPoint, Excel Knowledge of Platforms: - Oracle - SAP Ariba - Bridger Insight XG We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Posted 3 months ago
8 - 12 years
16 - 17 Lacs
Gurgaon
Work from Office
About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact. We believe in trust - we trust each other to do the right things! Therefore, we believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Able to perform RCA, mitigate risks and work to permanently resolve problems Provide technical guidance to infrastructure/database administrators and manage development teams Perform software upgrades and Patch installation Create / Review MOPs, HLD and LLDs Execution of Policy documents (i.e. Preventive Maintenance Policy, Housekeeping Policy, Backup Policy, Data Collection Guidelines, Emergency Handling Guidelines & KEDB) You will bring Hands on experience on Charging System nodes (OCC/CCN/SDP/AIR/NGVS/ECMS). Should have good understanding of Architecture, Operating System, N/w Knowledge, Hardware level knowledge (TSP/NSP Platforms) and related Processors Must require E2E knowledge of all Traffic Flow scenario along with charging protocols. Experience in Protocols / Ericsson Interfaces (i.e. CAPv2, SS7, Sigtran, MAP, Diameter (Gy, Gx), SCAP, DCC, CIP/IP, UCIP). Understanding of UNIX, LINUX, Shell Scripting. Should be familiar with backup policy(including all type of backups) along with restoration procedure. Key Qualifications: Education: Graduate in Computer Science or similar with 8 - 12 years. Why join Ericsson At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Gurgaon Req ID: 762784
Posted 3 months ago
4 - 8 years
11 - 12 Lacs
Gurgaon
Work from Office
Join our Team About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact. We believe in trust - we trust each other to do the right things! Therefore, we believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Able to perform RCA, mitigate risks and work to permanently resolve problems Provide technical guidance to infrastructure/database administrators and manage development teams Perform software upgrades and Patch installation Create / Review MOPs, HLD and LLDs Execution of Policy documents (i.e. Preventive Maintenance Policy, Housekeeping Policy, Backup Policy, Data Collection Guidelines, Emergency Handling Guidelines & KEDB) You will bring Hands on experience on Charging System nodes (OCC/CCN/SDP/AIR/NGVS/ECMS). Should have good understanding of Architecture, Operating System, N/w Knowledge, Hardware level knowledge (TSP/NSP Platforms) and related Processors Must require E2E knowledge of all Traffic Flow scenario along with charging protocols. Experience in Protocols / Ericsson Interfaces (i.e. CAPv2, SS7, Sigtran, MAP, Diameter (Gy, Gx), SCAP, DCC, CIP/IP, UCIP). Understanding of UNIX, LINUX, Shell Scripting. Should be familiar with backup policy(including all type of backups) along with restoration procedure. Key Qualifications: Education: Graduate in Computer Science or similar with 4 - 8 years. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Gurgaon Job details: Technical Authority Expert Primary Recruiter: Garima Dwivedi
Posted 3 months ago
1 - 8 years
9 - 10 Lacs
Bengaluru
Work from Office
HARMAN s engineers and designers are creative, purposeful and agile. As part of this team, you ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career. A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday. Job Description Position Title: Location Job Brief: We are looking for Embedded Software Engineer having expertise in Embedded software Development, Integration,Testing and aftermarket Lifecycle support for Compressor Applications. Job Location - Bangalore Primary Responsibilities: Design, develop, code, test and debug software on embedded systems from requirements to production. Participate in software design and system architecture development. Develop flowcharts, layouts and documentation to identify requirements and solutions. Produce code that is not only functional but also well-commented, well-structured, and maintainable. Participate in code, design reviews and software process improvement activities. Provide LCE support for software Releases like Bug fixing,Maintenanance release support etc. Essential Skills: Experience in Embedded C/C++ Programming using Keil SDK. Experience in development of Modbus Master and Slave Protocol Modules. Knowledge in Hardware Schematics and PCB designs. Desired Skills: 1. Experience with 8-bit, 16-bit or 32-bit microcontrollers and common peripherals (i.e., ADC, SPI) 2. Experience in Attlassian tools like Jira,Bitbucket,Confluence. 3. Experience in RCA analysis like FMEA, DRBFM or equivalent analysis for Hardware and Software Design. 4. Experience in UI/HMI development for controller displays and web applications. Qualification: BE/ME in Electronics/ ECE/EEE/ Instrumentation Engineering. Embedded Developer Bangalore HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 3 months ago
9 - 12 years
10 - 11 Lacs
Bengaluru
Work from Office
Required Skills Technology | Operating System|Handle all security vulnerabilities Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 3 months ago
1 - 3 years
3 - 5 Lacs
Bengaluru
Work from Office
Job Description: Job Requirements 03+ years of experience with Vmware and Wintel Environment Knowledge in Cloud platform like GCP, Azure, AWS and atleast one Cloud Certification Experience in Handling VMware vCenter (6.0,7.0,8.0), ESXi (6.0,7.0,8.0), VM Creation, Snapshots, Clone and Performance Monitoring include Synergy and Dell/HPE Hardware Administration. Strong Experience on VM Advanced features like VMware HA, FT, DRS and VMotion. Hands on experience in VM Migration (Physical to Virtual & Virtual to Virtual). Design, deploy and manage VMware vSphere environments including ESXi hosts, vCenter servers and related components. Experience in Windows Server environments, including installation, configuration, patch management and troubleshooting. Experience in EMC,3PAR, PURE Storage. Experience in Backup tool IBM Tivoli Manager. Experience in Windows failover clustering. Monitor and optimize the performance of both VMware and Windows systems to ensure efficient operation and high availability. Implement and manage backup and disaster recovery solutions for virtualized and Windows server environments. Ensure systems are secure by applying patches, updates and following best security practices for VMware and Windows environments. Identify and resolve issues related to virtualization and Windows server performance, availability, and functionality. Maintain detailed documentation for system configurations, processes, and procedures. Strong experience with Windows Server versions (e.g. 2016, 2019, 2022). Good understanding in troubleshooting issues & preparing RCA. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Posted 3 months ago
6 - 8 years
14 - 18 Lacs
Bengaluru
Work from Office
About PhonePe Group: PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Summary: Responsible for managing the day-to-day activities of the collection strategy team for merchant and consumer lending. This role requires a deep understanding of debt collection strategies across various channels (tele-calling, field, and digital), a strong grasp of collection and recovery metrics (including NPA), and the ability to analyze data to identify trends, perform root cause analysis (RCA), and drive performance improvements. The ideal candidate will be a data-driven problem solver with excellent communication and collaboration skills. Responsibilities: Strategy Execution & Monitoring: Implement and monitor collection strategies across different loan products (merchant and consumer), ensuring alignment with overall business objectives. This includes optimizing strategies for different delinquency buckets. Channel Management: Oversee the performance of various collection channels (telecalling, field agents, legal, and digital channels like SMS, email, WhatsApp, in-app notifications). Analyze channel effectiveness and recommend improvements. Data Analysis & Reporting: Analyze collection performance data, identify key trends, and provide regular reports on key metrics such as roll rates, recovery rates, NPA, and collection efficiency. Develop dashboards and visualizations to track performance. Root Cause Analysis (RCA): Conduct thorough root cause analysis for missed performance targets, identify contributing factors, and recommend corrective actions. Collaborate with other teams to implement solutions. Strategy Optimization: Continuously evaluate and refine collection strategies based on data analysis, market trends, and regulatory changes. Propose and implement new strategies to improve recovery rates and reduce losses. Vendor Performance Management: Monitor their performance against agreed-upon KPIs, conduct regular reviews, and ensure compliance with company policies and regulations. Collaboration: Work closely with other teams, including product, technology, risk, and operations, to ensure seamless execution of collection strategies. Compliance: Ensure all collection activities comply with regulatory guidelines and company policies. Stay updated on changes in regulations related to debt collection. Documentation: Maintain detailed documentation of collection strategies, processes, and performance metrics. Required Skills and Experience: Bachelors degree Minimum of 6-8 years of experience in collections strategy or a related analytical role, preferably in Banking/NBFC. Strong understanding of debt collection strategies and best practices, including telecalling, field collections, legal processes, and digital collection channels. In-depth knowledge of collection and recovery metrics, including NPA, roll rates, recovery rates, and collection efficiency. Proficiency in data analysis tools and techniques Excellent analytical and problem-solving skills. Ability to identify trends, conduct RCA, and develop data-driven solutions. Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Knowledge of regulatory guidelines and compliance requirements related to debt collection. Experience with merchant lending and consumer lending is a plus. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news
Posted 3 months ago
6 - 8 years
11 - 15 Lacs
Pune
Work from Office
Lead NOC/Site Reliability Engineer Job ID: Lea-ETP-Pun-980 Location: Pune Lead NOC/Site Reliability Engineer Responsibilities 6+ years of experience in SRE, DevOps, or infrastructure management. Lead the NOC/SRE team from the front, ensuring a culture of proactive monitoring, rapid response, and continuous improvement. Act as the primary escalation point for major incidents, providing technical guidance and decision-making. Collaborate with DevOps, Engineering, and Product teams to enhance system reliability. Define best practices, incident response protocols, and runbooks for the team. Lead log tracing and deep troubleshooting for infrastructure, network, and application issues. Reduce MTTR (Mean Time to Resolution) and improve incident management processes. Expertise in troubleshooting complex infrastructure and application issues. Strong knowledge of log tracing, distributed tracing, and observability tools (e.g., ELK, Splunk, Grafana, Prometheus, OpenTelemetry). Deep understanding of SLAs, SLOs, and error budgets . Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker). Good knowledge of Terraform, Kubernetes, Docker, and cloud architectures. Proficiency in monitoring and observability tools (New Relic, Prometheus, Datadog, etc.). Understanding of CI/CD pipelines, automation, and infrastructure as code (IaC). Basic scripting skills in Python, Go, Shell, or similar. Strong troubleshooting skills for complex distributed systems. Ability to mentor junior engineers and drive SRE best practices. Willingness to work in a 24 7 shift rotation and participate in on-call responsibilities. Strong problem-solving skills and ability to work in a fast-paced environment. Strong incident management, troubleshooting, and RCA skills. Qualifications 6+ years of experience in Site Reliability Engineering (SRE) / NOC / DevOps roles. Proven leadership experience, managing or mentoring a team. Hands-on experience with Terraform for Infrastructure as Code (IaC). Experience in Python for automation and scripting . Expertise in troubleshooting complex infrastructure and application issues. Strong knowledge of log tracing, distributed tracing, and observability tools (e.g., ELK, Splunk, Grafana, Prometheus, OpenTelemetry). Deep understanding of SLAs, SLOs, and error budgets. Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker). Familiarity with CI/CD pipelines and GitOps practices. Strong problem-solving skills and the ability to make quick, data-driven decisions under pressure. Apply Now Return to search
Posted 3 months ago
2 - 3 years
4 - 5 Lacs
Gurgaon
Work from Office
You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Function Description: Job is part of GSM Payment Operations and Capabilities team and will be part of Vendor Creation operations team. Responsibilities: The incumbent will be responsible for : Creating 3 rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions Follow up with requestors to provide relevant records and validate as per the defined procedures and websites Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc. Create SOP s, DTP s, checklists etc. whenever required Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution Ensure timely closure of monthly audit activities conducted by Internal Controls team. Use collaborative skills and approach in handling complex queries, provide guidance to new team members. Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience. Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks Ensure compliance with AXP policies To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services Critical Factors to Success: Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand Writes well, using proper grammar and professional language. Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process. Anticipates changing customer and process needs and seeks to create value for the customer and the process. Is professional and focused on solutions, independently resolves conflicts before the case gets escalated Minimum Qualifications Japanese Language Specialist with proficiency in Reading, Writing and Speaking. Minimum JLPT N3 Level certification Must be a B. Com Graduate or higher with minimum work experience of 2 - 3 years, good accounting knowledge, good communication (verbal & written) skills. Knowledge of Accounts Payable, Procure to Pay process is preferred. Technical Skills/Capabilities: - Knowledge of MS Office tools e. g. Word, PowerPoint, Excel Knowledge of Platforms: - Oracle - SAP Ariba - Bridger Insight XG Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Trivandrum
Work from Office
Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 - Software Engineering Outcomes: Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements. Code debug test document and communicate product/component/features at development stages. Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer 1 - Software Engineering and Developer 2 - Software Engineering to effectively perform in their roles Identify the problem patterns and improve the technical design of the application/system Proactively identify issues/defects/flaws in module/requirement implementation Assists Lead 1 - Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to schedule / timelines Adhere to SLAs where applicable Number of defects post delivery Number of non-compliance issues Reduction of reoccurrence of known defects Quick turnaround of production bugs Meet the defined productivity standards for project Number of reusable components created Completion of applicable technical/domain certifications Completion of all mandatory training requirements Outputs Expected: Code: Develop code independently for the above Configure: Implement and monitor configuration process Test: Create and review unit test cases scenarios and execution Domain relevance: Develop features and components with good understanding of the business problem being addressed for the client Manage Project: Manage module level activities Manage Defects: Perform defect RCA and mitigation Estimate: Estimate time effort resource dependence for ones own work and others work including modules Document: Create documentation for own work as well as perform peer review of documentation of others work Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Status Reporting: Report status of tasks assigned Comply with project related reporting standards/process Release: Execute release process Design: LLD for multiple components Mentoring: Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help Knowledge Examples: Appropriate software programs / modules Technical designing Programming languages DBMS Operating Systems and software platforms Integrated development environment (IDE) Agile methods Knowledge of customer domain and sub domain where problem is solved Experience in AI development is a must. Strong knowledge of OpenAI technologies and frameworks. Design and develop AI models using OpenAI technologies. Integrate AI models into existing systems and applications. Optimize the performance of AI models. Conduct research to improve the accuracy and efficiency of AI models.
Posted 3 months ago
3 - 5 years
1 - 4 Lacs
Hyderabad
Work from Office
Description: We are looking for an experienced GIS Mapping Specialist with expertise in HD lanes, lane mapping, and HD maps. The ideal candidate will have 3-4 years of experience working on maps platforms. You should be familiar with road features, lane attributes, and other mapping elements. Requirements: • 3-4 years of experience in GIS mapping, particularly with HD lanes and road features. • Strong knowledge of lane attributes and road features. • Creative problem-solving and analysis skills to resolve mapping challenges. • Expertise in quality control processes and RCA tools like fishbone diagrams and histograms. • Quality certification (7 Quality Tools) is required. Job Responsibilities: • Work on HD lanes and lane mapping, focusing on attributes such as lane count and lane features. • Analyze and update road features to ensure the accuracy and quality of mapping data. • Collaborate with cross-functional teams to ensure that maps meet client and project requirements. • Perform quality checks and use quality control tools such as Root Cause Analysis (RCA) techniques (e.g., fishbone diagrams, histograms). • Provide creative solutions to complex mapping issues and improve data quality. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Posted 3 months ago
1 - 5 years
3 - 7 Lacs
Chennai, Pune, Delhi
Work from Office
Job Title: Oracle CPQ Technical Consultant Job Location: Hyderabad/Remote Job Description: Minimum 3+years experience as a team member of 2 or more successful software project implementations related to Oracle CPQ Cloud (BigMachines) Must have technical hands-on development activities related to Configuration, Commerce, Document Designer, Workflow Approvals, Email Templates, Steps, BML, Commerce and Configuration Layout Design Must have hands-on with CPQ Administrative activities like Environment Setup, Data Table Management, File Manager, User and Group Management, Parts creation, Code Migration, Cascading Stylesheets (CSS) Proven ability to work independently and as a team member to perform hands-on development tasks, prototyping, proof-of-concepts, technical design on a scalable solution as required in support of current and new Oracle CPQ (BigMachines) Cloud projects Experience with integrating CPQ to third party systems using SOAP/REST API s Expertise in troubleshooting/debugging issues and identifying/documenting the Root Cause Analysis (RCA) Experience in raising Technical service requests with Oracle and taking the issue to closure Adhere to best practices constantly around code/data source control, ticket tracking, etc. during the course of an assignment Coordinate with onshore/offshore teams alike, manage personal task assignments, and take ownership of assigned deliverables Conduct code reviews with Technical Leads to ensure developed code meets customers business requirements Document design, code consistently throughout the design/development process Prepare and deliver demonstrations/presentations to client audiences, professional seniors/peers Must have strong communication skills and should be able to communicate effectively with offshore/onshore team members client Should be open to learn other CPQ tools and apply domain expertise to other CPQ implementations as needed Must be self-motivated to self-study and attain specialization certifications as needed Desired Skills Experience with using CPQ exposed SOAP and REST API s End to end hands-on experience on integrating CPQ with Salesforce.com (using legacy/lightning adaptor), Oracle Sales Cloud, Microsoft Dynamics, Oracle E-Business Suite Technical hands-on experience on setting up SSO with CPQ Experience with Javascirpt and jquery. Technical hands-on experience on BOM Mapping and Asset Based Ordering (ABO)
Posted 3 months ago
6 - 7 years
8 - 9 Lacs
Kota, Jodhpur, Bikaner
Work from Office
Ensuring installations are carried out as per approved FQP s. Ensure Quality work through our own Engineers and TPAs. Ensure that NCs are minimised and are closed quickly, and verification of RCA and Corrective actions. Imparting Job specific trainings at site. Auditing of Field and material receiving at site. Knowledge of the various standards applicable in Solar/Power installations. Knowledge about testing and commissioning. Knowledge about Civil, DC , AC erection and testing. Knowledge of ISO 9001 requirements.
Posted 3 months ago
8 - 12 years
27 - 32 Lacs
Bengaluru
Work from Office
Role Title: Area Manager Job Purpose To ensure great customer experience through best-in-class food & delivery experience. Ensure maximum reach to consumer within specified Area and given timeline. Job Dimensions: Designation Area Manager Grade Grade 6 Scope of the Role Geographical - As per assigned Area Reporting Hierarchy Role Reports to City Ops Manager Dotted line reporting (if any): NA Roles Reporting to this role POD Manager No. of Reporting Levels: 2 No. of Reporting Teams: 3 Job Description Areas of Responsibility Indicative Activities Promote Area Growth Set SOPs for Pods s and ensure the Unit level team follows the same. Monitor Consumer complaints on a daily basis to ensure it is within set targets . Share it with the unit team. Take corrective action, if required. Ensure 100% acceptance of order. Create awareness about ArP(Arrive to pickup) target prep time among the cluster teams and ensure that these are met. Work towards reducing it in the cluster through process improvement initiatives in order to improve restaurant ratings. Monitor and provide feedback on Stealth brands performance. Regular follow-up with Field ops team for timely assigning of DEs. Ensure ingredients in the Pods are available at all times through regular visits, random checks on backend reports etc. based upon the forecasting data. Conduct regular Food Safety audits and ensure all Quality, SOP, Shelf life and hygiene practices are followed Financial and P&L Management Execute plans to ensure achievement of AOP (Annual Operations Plan) target. Conduct meetings with Unit Manager to monitor unit level performance. Take corrective action if required. Identify ways to reduce costs at Unit level (cash purchases/ indent without forecast/ avoid excess manpower etc.) Suggest Unit level changes in expense structure to achieve business targets. Measure the food cost, packaging cost, labour cost, admin cost etc. twice a month so as to contribute to P&L. Cross check inventory (Good received/ Purchase order/ transfer order etc.) on regular interval to minimize spillage and ensure avoiding holding excess stock. Cross check Petty cash expenses for units and ensure petty cash expenses are reduced. Verify the expenses data sent by the POD manager to the finance team. Review Profit and Loss of the respective Area PODs with Pod Managers twice a month. People Management Ensure the set training plan is followed unit wise. Ensure personal & professional development of direct reports and perform managerial activities as required. Conduct periodic reviews and give feedback to the team to ensure optimal performance. Provide career path for the Area team and ensure the attrition percentage is kept under control at Area level. Safety (people & food) Ensure compliance to all necessary food safety regulations in the area. Ensure basic hygiene is in place. Identify and implement innovative solutions to aid food safety in the assigned PODs. Ensure the safety/ risks are highlighted and safe behaviour displayed within the Pods s. Tracking safety scorecard to correct the near-misses and review RCA for safety and developing Corrective and preventive action (CAPA). Process Changes / Initiatives Ensure adherence to the set SOPs across the units. Identify the process improvement opportunities and implement them for delivering better and faster output. Role Interfaces Internal External 1) HR, QA, L&D 1) Government authorities (Police, Municipal inspector, etc) 2) Recruitment 2) Suppliers 3) City Head 3) Landlords 4) SCM 5) Admin 6) Catalogue (Swiggy) 7) Customer care team (Swiggy) 8) Tech (Swiggy) 9) Projects Team 10) Capex and Capital Purchase 11) Catalist Team 12) Regional & Central strategy team 13) Regional BD 14) Finance Job Specification Education Qualification: Graduate/Post-graduate from "Hotel Management Institutes" Specialisation in Operations. Additional Certifications (If applicable) : Experience: Minimum 8 years of experience in the " " Food and Beverage, QSR, Entertainment or FMCG"
Posted 3 months ago
15 - 17 years
35 - 40 Lacs
Pune
Work from Office
1. Solve technical problem related to fitment and assembly activities. 2. Coordinate with Q.A, Machine Shop, PM&PS, TOP, P&A, Testfield, Store and Fabrication for day to day activities. 3. Co-ordinate with Testfield, PM&PS, TOP for trimming details. 4. Adaptation of RCA,8D tools to resolve deviations. 5. Ensure micro planning of all activities through two shift working from issue of material to dispatch of the pumps. 6. Follow up for shortages with Purchase and MRP. 7. Plan and co-ordinate with contractor and testfield team for work related to Test Field Set Up. 8. Ensure system related work and Coordination of sub contract activities of painting, balancing and assembly related activities. 9. Arrange material from stores against MIN and loan slip if required etc. 10. Implement ISO 9001, EMS,OHSAS and 5S at assembly. 11. Ensure Notification closure. 12. Work on Man-Matrix calculation. 13. Plan and Execute development pumps related activities. 14. Co-ordinate with Contract Dept.for raising the inspection call for witness activity. 15. Work on project to improve efficiency of fitters and reduction in Idle Time, General Work and Additional timing. 16. Ensure active Participation for LEAN and Digitization projects.
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Hyderabad
Work from Office
Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Security Management Good to have skills : Network Security Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the network and providing timely support to customers. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure the smooth functioning of the telecommunication network elements. Integrate and manage the life cycle of network elements and associated configuration. Manage back office system data records. Support customer activations and configuration adjustments. Provide timely support to customers. The key responsibilities are highlighted below. The candidate isoExpected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelinesoPrimary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.oExpected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. oRequired to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operationsoRequired to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management.oExpected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).oExpected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.oExpected to prepare RCA reports and suggest mitigation strategies. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Management. Good To Have Skills:Experience with Network Security Operations. Strong understanding of network security management principles. Experience in configuring and managing network security devices. Knowledge of network protocols and technologies. Familiarity with network security best practices. Ability to troubleshoot network security issues. Excellent analytical and problem-solving skills. Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS). Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Exposure to technologies like Cisco ACI, FTD firewalls, load balancers Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills – Interpersonal relationship management, Time Management B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 5 to 7 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. Qualifications 15 years full time education
Posted 3 months ago
5 - 19 years
40 - 50 Lacs
Bengaluru
Work from Office
The OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program Manager will play a crucial role in optimizing and standardizing our performance metrics and processes worldwide. OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages. Be part of the high-performing team behind Amazon s new generative AI-powered shopping assistant Rufus. Key job responsibilities We are seeking a visionary and data-driven Global Performance Program Manager to join our worldwide OPTIMA operations team. The primary responsibility of this role is to develop and implement a comprehensive global performance measurement framework that will standardize key employee performance metrics across our international operations. The ideal candidate will have exceptional analytical skills, a strategic mindset, and the ability to influence and collaborate across diverse teams and geographies. This candidate will own the end-to-end process of defining, implementing, and continuously improving performance management programs across all regions. You will identify the critical performance indicators that drive business success, establish standardized metrics that can be applied globally, and develop the systems and processes necessary to track and analyze these metrics effectively. You will be responsible for creating a unified performance culture that aligns with Amazons leadership principles while accommodating diverse operational contexts. You will analyze performance trends, iterate on existing programs, and innovate new approaches to drive continuous improvement in employee and team performance. Working cross-functionally, you will build key relationships with HR, regional leadership, and technology teams to ensure that performance management strategies are integrated seamlessly into our broader talent management and business operations. You will challenge conventional thinking and strive for excellence in how we measure, evaluate, and enhance performance across our global OPTIMA operations. A successful candidate thrives on complex problem-solving, is adept at working with large datasets from multiple sources, and is passionate about leveraging data to drive organizational success. You should have a proven track record of implementing large-scale programs, excellent communication skills to influence at all levels of the organization, and the ability to translate data insights into actionable strategies. You should be a self-starter, comfortable with ambiguity, naturally curious, and able to balance strategic thinking with meticulous execution. This role requires a strategic thinker who can navigate the complexities of global operations while maintaining a focus on creating tangible improvements in performance and productivity. You will be at the forefront of shaping how Amazon measures and drives performance in its OPTIMA operations worldwide, playing a crucial role in our continued growth and success. The ideal candidate will demonstrate a commitment to fostering an inclusive work environment that values diverse perspectives and experiences. You will work to ensure that performance management practices are equitable, culturally sensitive, and aligned with Amazons global diversity and inclusion initiatives. - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Masters degree in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of Excel at an intermediate level (e. g. , pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc. )
Posted 3 months ago
0 - 3 years
6 - 7 Lacs
Coimbatore
Work from Office
Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade work for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i. e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. About the team To be the most innovative and agile team which sets benchmark for safety, reliability and maintenance engineering, is recognized for sustainability initiatives, YoY cost optimization and people inclusivity with North star goal of being BAA in RME across geographies by 2030. Degree in Electrical/ Electronics, Controls & instrumentation with 0-3 years of experience
Posted 3 months ago
2 - 6 years
4 - 8 Lacs
Bengaluru
Work from Office
Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i. e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Key job responsibilities Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i. e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Degree in Electrical/ Electronics, Controls & instrumentation with 3 years of experience
Posted 3 months ago
2 - 6 years
4 - 8 Lacs
Thane
Work from Office
Coming in shifts Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical. Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Attending Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA, sharing incident reports. Tools inventory update, with the help of EAM tool. PPM schedule maintenance as per EAM/ PPM schedule Taking care of Soft services activities i. e. Pest control, Housekeeping, Scrap & Garbage/ waste disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical/ Instrumentation/Electronics Engineering with 5 years of experience.
Posted 3 months ago
2 - 6 years
4 - 8 Lacs
Thane
Work from Office
Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade work for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i. e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. About the team To be the most innovative and agile team which sets benchmark for safety, reliability and maintenance engineering, is recognized for sustainability initiatives, YoY cost optimization and people inclusivity with North star goal of being BAA in RME across geographies by 2030. Degree in Electrical/ Electronics, Controls & instrumentation with 3 years of experience
Posted 3 months ago
5 - 7 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management, CISCO Routers Switches such a, NexusSwitches, Wireless Aps WL Good to have skills : Cloud Infrastructure Minimum 7.5 year(s) of experience is required Educational Qualification : 15 Years of full time education Key/Primary Skills:Responsible for the delivery of Change, Incident, Problem and Configuration Management for given service(s), excellent reporting skills. Provide a Service Management point of escalation for the supported projects. Perform an Operational Service Management hands on role including: o Monitor, manage and prioritize all service aligned ticketing queues ensuring service levels are maintained and backlogs are eliminated o Ensure CAB / Change management process is complied with while delivering Business and IO requests o First escalation point and manager of Priority 1/2 incidents including internal and client communications o Create Major Incident Reports (MIR/RCA) and monitor progress of MIR/RCA actions o Monitor and manage all severity incidents to ensure SLAs are met o Identify incident trends and drive root cause resolution through proactive problem management o Own delivery of Service Reports including daily, weekly and monthly Service Performance Reports Identify, investigate and resolve Service Management issues e.g., ensuring good quality of information in incident, change and problem records and promptly identify issues that need to be escalated Work closely with the Service Delivery Manager to identify and implement service improvements demonstrating an increase in the quality of service and a reduction in cost, drive automation, etc. Point of contact for the Service Management Team for the transition of new clients, enhancements to existing services. Act as backup to Service Management Lead and have enough knowledge to cover effectively on the SM deliverables. Support IT governance and audit requirements.Good to Have Skills:ServiceNow administration skills, MS PowerBI skillsJob Requirements: Key responsibilities:Change, Incident, Problem, Request, Configuration Management, BizOps, Reporting, SLA management. Professional/Technical Experience:Candidate should have 5 years of experience in Cloud Infra Service Management. Professional Attributes:Excellent verbal and written communication skills, good analytical and problem-solving skills, should be able to independently manage and prioritize tasks. Should have an eye for detail. Educational Qualification:GraduateMinimum 10 Years of experience Qualification 15 Years of full time education
Posted 3 months ago
7 - 9 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years of full time experience Key/Primary Skills:Responsible for the delivery of Change, Incident, Problem and Configuration Management for given service(s), excellent reporting skills. Provide a Service Management point of escalation for the supported projects. Perform an Operational Service Management hands on role including: o Monitor, manage and prioritize all service aligned ticketing queues ensuring service levels are maintained and backlogs are eliminated o Ensure CAB / Change management process is complied with while delivering Business and IO requests o First escalation point and manager of Priority 1/2 incidents including internal and client communications o Create Major Incident Reports (MIR/RCA) and monitor progress of MIR/RCA actions o Monitor and manage all severity incidents to ensure SLAs are met o Identify incident trends and drive root cause resolution through proactive problem management o Own delivery of Service Reports including daily, weekly and monthly Service Performance Reports Identify, investigate and resolve Service Management issues e.g., ensuring good quality of information in incident, change and problem records and promptly identify issues that need to be escalated Work closely with the Service Delivery Manager to identify and implement service improvements demonstrating an increase in the quality of service and a reduction in cost, drive automation, etc. Point of contact for the Service Management Team for the transition of new clients, enhancements to existing services. Act as backup to Service Management Lead and have enough knowledge to cover effectively on the SM deliverables. Support IT governance and audit requirements.Good to Have Skills:ServiceNow administration skills, MS PowerBI skillsJob Requirements: Key responsibilities:Change, Incident, Problem, Request, Configuration Management, BizOps, Reporting, SLA management. Professional/Technical Experience:Candidate should have 7 years of experience in Cloud Infra Service Management. Professional Attributes:Excellent verbal and written communication skills, good analytical and problem-solving skills, should be able to independently manage and prioritize tasks. Should have an eye for detail. Educational Qualification:Graduate Qualification 15 years of full time experience
Posted 3 months ago
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