1678 Rca Jobs - Page 43

Post: QA/QC Engineer Industry: Automation Engineering Location: Ahmedabad Education: BE - Electrical or Mechanical Key Responsibilities: Implement and monitor quality control systems to ensure products meet technical specifications and industry standards. Inspect and test incoming raw materials, in-process items, and finished goods to identify defects and recommend improvements. Develop and maintain QA/QC documentation including inspection reports, non-conformance records, and corrective action reports. Coordinate with production teams to resolve quality issues and enforce best manufacturing practices. Conduct root cause analysis (RCA) for quality failures and implement preventive actions. Calibrate and maintain measuring instruments and testing equipment used on the shop floor. Ensure compliance with ISO standards and support internal/external audits. Train factory personnel on quality protocols, inspection techniques, and safety standards. Collaborate with design and procurement teams to review product specifications and vendor quality compliance. Maintain accurate records of quality metrics for analysis and continuous improvement initiatives. Strong understanding of QA/QC procedures, ISO 9001 standards Familiarity with electrical/mechanical inspection tools Proficient in MS Office, QC reporting, and documentation Knowledge of quality control software/tools preferred

**Required Qualifications** + **Experience:** 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services + **Azure Expertise:** Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute + **Escalation Handling:** Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution + **Troubleshooting Skills:** Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps + **Independent Ownership:** Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution + **ITIL Knowledge:** Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations + **On-Call Availability:** Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required **Preferred Qualifications** + **Certification:** Microsoft Azure Administrator certification (e g , AZ-104) or equivalent + **Scripting:** Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks + **Microsoft 365 Expertise:** Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc ) \#LI-PR1WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources

The Role: We are looking for a highly experienced and proactive Site Support Manager to lead our on-site project activities and provide expert support to our clients in India. This role requires a strong understanding of industrial vibration analysis, combined with exposure to fibre optic sensing technologies. You will be instrumental in ensuring successful project execution, providing technical guidance, and fostering strong relationships with clients. Key Responsibilities: Project Coordination & Management: Coordinate and manage all on-site aspects of DAS system installations, commissioning, and support, working closely with both client teams and internal engineering/project teams. Technical Support & Troubleshooting: Provide expert technical support to clients on the operation, maintenance, and troubleshooting of our fibre optic DAS systems. Vibration Analysis & Correlation: Apply a strong understanding of traditional vibration analysis principles to validate and correlate data from our DAS systems with real-world asset conditions. On-site Data Acquisition: Oversee and, when necessary, perform on-site data acquisition and preliminary analysis to diagnose discrepancies and ensure system performance. Fibre Optic System Exposure: Utilize existing knowledge or rapidly acquire expertise in fibre optic sensing principles as they relate to our DAS technology. Client Relationship Management: Build and maintain strong relationships with clients, acting as a primary point of contact for technical inquiries and on-site operational matters. Reporting & Documentation: Prepare clear, concise, and detailed technical reports on site activities, system performance, identified issues, and resolutions. Safety Compliance: Strictly comply with all site-specific HSE (Health, Safety & Environment) regulations and company safety protocols. Collaboration: Collaborate effectively with our global engineering team, software developers, and local project teams. Required Qualifications & Experience: Bachelor's Degree (B.E./B.Tech) or Diploma in Mechanical Engineering, Physics, or a closely related technical discipline. Minimum of 10+ years of proven, significant hands-on field experience in industrial environments in India (e.g., Mining, Thermal Power Plants, Cement, Steel, Ports, Manufacturing). Strong theoretical foundation and practical application knowledge of vibration analysis principles, including FFT interpretation, time waveform analysis, and diagnosing faults in rotating machinery and associated structures. Exposure to fibre optic sensing technologies or a strong aptitude to quickly learn and understand advanced sensing systems. Demonstrable experience in project coordination and managing on-site activities with clients and internal teams. Excellent analytical, logical reasoning, and problem-solving skills, with a methodical approach to troubleshooting. Proficiency in preparing detailed technical reports and effectively communicating complex findings. Excellent command of English (both written and verbal). Must be willing and physically able to travel extensively across India and work effectively in demanding industrial site conditions. Desirable Qualifications: Certified Vibration Analyst (like ISO 18436-2 Category II or higher). Experience with Linux System. Exposure to C. Experience with reliability engineering practices or formal Root Cause Analysis (RCA) methodologies.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Grow with us About Ericsson Ericsson is a world-leading provider of telecommunications equipment services to mobile fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, more than 40 percent of the worlds mobile traffic passes through Ericsson networks. Using innovation to empower people, business society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture an innovative engaging environment where employees enhance their potential every day. Our employees live our vision, core values guiding principles. They share a passion to win a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning growth opportunities that allow you to acquire the knowledge skills necessary to reach your career goals. Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks General Handle and resolve Customer issues Provide dedicated support Deliver results meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Work with diverse team Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Available to handle customer technical queries all the time and ensure timely response Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the check points completed Organize and deliver the Knowledge sharing sessions with stakeholders Review and prepare the relevant technical document i.e. RCA Customer Specific Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Position Qualifications Behavioral Competences: Creating Innovating Entrepreneurial Commercial thinking Persuading Influencing Applying Expertise technology Analyzing Delivering Results Meeting Customer expectations Soft Skills: Presentation Communication skills Teamwork collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8+ Years Skill Experience Working in a virtual Environment is must. Should have good exposure to working with - OpenStack (CEE) - Kubernetes (CCD) - Cloud Networking (SDI SDN) - Cloud Storage - REDHAT Open stack ( RHOSP ) - REDHAT Open shift ( RHOCP ) - CEPH and Other Storage solutions. - Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc) An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Cloud Nodes Exposure to any of the following Cloud Core applications/environment is desired - MME/AMF/SMF/PCC - EPG/Packet Gateway - SAPC/CCPC/5G Policy Controller - CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) - IP Routing - IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a telecom support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in Cloud area Why join Ericsson What happens once you apply We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 768348

About this opportunity: Responsible for ensuring 1st line support to all Ericsson employees on Shared Service Helpdesk including HR, TE, AP on Global and local processes and tools like ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc. What you will do: Responsible for overall delivery as per standard ways of working across Market Area/ Business Unit/ Region. Point of contact for Stakeholder Manage process to avoid CF and manage Training with RCA along with TNI and TNA Quality assurance of the deliveries done by team members. Liaise with stakeholders to provide Tier 1 support to all the Employees. Responsible for knowledge delivery on new global HR processes and tools. Analyse reports, provide insights and feedback to the Management (trends in queries/issues, improvement as applicable, non-standard customer demands). Schedule process knowledge trainings and monitor progress. Identification and documentation of agent-wise training needs (process and behavioural). Cohesive engagement with stake holders like regional HR Directs and SME s. Be responsive to escalations from regions. Resolve and reduce escalations. Showcase unit as responsible unit via quality and timely resolution and identify process improvements. Motivate, manage and lead the team. Competence development of team covering process and behavioral aspect. The skills you bring: Graduate/Post Graduate with an overall experience of 7 years with at least 3 years of relevant experience on employee support processes. Working knowledge of AI and RPA Excellent knowledge of MS Office, Excel and Powerpoint Knowledge/Exposure to online ticketing tools, HR functions, HR systems, working with global clients will be an added advantage. Ability to manage operational staff working to strict timelines while maintaining quality. Keen learning orientation, accountability and adaptability-able to multi task. High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner). High level of Customer Focus and Flexible to work as per business requirement. Primary country and city: India (IN) || Gurgaon Req ID: 768243

Grow with us About Ericsson Ericsson is a world-leading provider of telecommunications equipment services to mobile fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, more than 40 percent of the worlds mobile traffic passes through Ericsson networks. Using innovation to empower people, business society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture an innovative engaging environment where employees enhance their potential every day. Our employees live our vision, core values guiding principles. They share a passion to win a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning growth opportunities that allow you to acquire the knowledge skills necessary to reach your career goals. Job Summary The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation. Responsibility and Tasks General Handle and resolve Customer issues Provide dedicated support Deliver results meet customer expectations Handle Software Update Management (SUM) Handle Customers and internal Stakeholders from Technical perspective Work with diverse team Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Available to handle customer technical queries all the time and ensure timely response Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the check points completed Organize and deliver the Knowledge sharing sessions with stakeholders Review and prepare the relevant technical document i.e. RCA Customer Specific Good Working Relationship with Customer and Working groups Take part in Operational review meetings as and when required Understand and get updated on solution deployed in customer network Make customer aware on product Life cycle i.e. HW or SW Interface with customer for planned activities in network as needed Business Related Provide technical support to Service delivery Manager in all respect Participate and contribute during pre-sales engagement activities, if needed Understanding of the contractual obligation for support delivery Ensure that KPIs are met according to SLA Identify the add on sales opportunities Position Qualifications Behavioral Competences: Creating Innovating Entrepreneurial Commercial thinking Persuading Influencing Applying Expertise technology Analyzing Delivering Results Meeting Customer expectations Soft Skills: Presentation Communication skills Teamwork collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification Years of Experience Education: BE/B Tech or equivalent Min years of experience: 8+ Years Skill Experience Working in a virtual Environment is must. Should have good exposure to working with - OpenStack (CEE) - Kubernetes (CCD) - Cloud Networking (SDI SDN) - Cloud Storage - REDHAT Open stack ( RHOSP ) - REDHAT Open shift ( RHOCP ) - CEPH and Other Storage solutions. - Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc) An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units Should able do tracing and complex logs analysis for Cloud Nodes Exposure to any of the following Cloud Core applications/environment is desired - MME/AMF/SMF/PCC - EPG/Packet Gateway - SAPC/CCPC/5G Policy Controller - CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function) - IP Routing - IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a telecom support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in Cloud area Why join Ericsson What happens once you apply Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Mumbai Req ID: 768348

We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... Pures Tech Support organization is upwards of 400+ employees across multiple locations in California, Utah, Ireland, Prague, Singapore, Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24/7 Support with over 250 team members. Tech Support is a key customer facing org thats recognized for providing excellent quality customer service. This team offers career advancement opportunities and theyre a fun group who work hard to make Pure the best storage company! We are looking for a Service Delivery Manager to join our Global Customer Advocacy. You will be part of the best Support team in the industry. Our culture focuses on five fundamental values - Customer First, Teamwork, Creativity, Ownership, and Persistence. You will be the primary representative for the Pure support organization in the region. The position will be a cross-functional role that serves as a bridge between the customer, sales, and customer support organization to ensure customer success in your assigned Region. You will be the primary representative for Pures support organization in the field. You will be the key liaison for all things related to Pure support for customers, partners, and Pure Sales in the region Responsible for delivering Support presentations to prospects, including existing customers, delivering Incident Reports and/or Root Cause Analysis RCAs in person at customer locations or remotely Be the trusted support adviser in the region for both internal and external customers Advocate customer needs/issues cross-organizations, ensure the customers voice is heard, develop and maintain strong relationships with clients and understand client processes, teams, and environment to expedite engagement and time to resolution Solicit customer/account team feedback on overall Pure experience (Product and Service), channel feedback into the support organization, ensure any nuances are highlighted and addressed by working with cross-functional teams (Support, Engineering, Marketing, Sales, Product, etc.) so that PURE can deliver a world-class customer support experience Manage customer and ASP escalations, and expectations. Take ownership of a crisis from beginning to end while working with cross-functional teams to ensure appropriate resources are engaged to resolve the issue and deliver any follow-through actions WHAT YOU LL NEED TO BRING TO THIS ROLE Minimum of 7 years of experience supporting Fortune 500 companies, preferably in enterprise storage, virtualization, networking, or enterprise applications industry. Experience in Account Management, Escalation Management and Technical Industry Proven ability to establish ownership and manage critical escalations from initial report to closure. Critical Incident Management experience required Display a strong sense of urgency and ability to manage crises, sometimes outside of regular working hours Customer/Partner focused, understanding the customer requirements and delivering on commitments while working with field teams, GSAMs, and back-end resources Strong written, verbal, and presentation skills, including the ability to deliver technical IR/ RCA documents Ability to work effectively in high-stress situations and engage with vital and strategic accounts at all levels Travel will be required periodically as needed to support our internal and external customers. Excels in highly stressful situations and commitment to problem-solving, with a whatever it takes approach and the customer being the prime focus with engagements at all levels Willing and able to travel throughout the Region Must have the ability to be flexible for this role as it will require occasional work outside of standard working hours and weekend work hours from time to time. WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For WHERE DIFFERENCES FUEL INNOVATION: We re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn t just accepted but embraced. That s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don t match all of the role criteria. If you think you can do the job and feel you re a good match, please apply.

Job Description Senior DevOps Engineer [MS Azure] Experience Range 10 - 12 YOE Location Requirement Bangalore Whitefield [Work from Office] Operational Reqd. IST working time with Evening overlap with USA timings Responsibilities Collaborate with and contribute to the DevOps architecture and platform of the Central DevOps team. Own DevOps backlog, planning and delivery for a Product team assigned GitOps - Infra as Code / DevOps as a Platform Service. Implement and enable CI CD DevOps as a Platform for product development teams. Contribute to Design documentation and product DHF (requirements, design, verification, TDRs) Work in an Agile development model and participate in program and product increment activities. Drive FMEA Deliver Runbook/ User Manuals/ Standard Operating procedures. Engage in Product team scrum to understand contributing areas, review, plan and deliver on priorities. As an SME of Cloud Infra, Tools and Process - Collaborate with the product team in troubleshooting issues, RCA s, maintaining, sustaining and improving the Infra and process. Develop modules as reusable components. Infra and Product Monitoring and alerting Response to incidents engineering and production Own Site Reliability Engineering activities Cyber Security - Review and address Non-conformances and vulnerability mitigations. SRE - Certificate renewals, Infra uptimes Prioritize and Resolve Incoming/ Open issues. Interface with Test automation teams to create and execute Continuous Test pipelines. About 12 years of experience of which at-least 8 years spent in DevOps Currently working in an US based organization Soft Skills Should be able to contribute as an individual contributor Should be able to execute his/her responsibility independently Excellent problem-solving skills and attention to detail. Focus on self-planning activities Firm with communication skills Quick learner Mandatory Skills Cloud: Azure (AKS, storage, cosmos, Postgres Redis, Key Vault), Rabbit MQ, KeyCloak ) OS: Windows, Mac Programming: PowerShell Understanding of C#, JavaScript languages, build and deployment process Build Orchestrator: GitHub Actions, GitLab CICD SCM: GitHub, GitLab Artifact Management: Artifactory, Blob Storage Quality: Dependabot, Megalinter, MSTest Automation Tools: Terraform, Ansible, Chef, Vault Containers/ Virtualization: Docker, K8S Process: GitOps, GitFlow, Branching, Versioning, Tagging, Release Nice-to-have Skills OS: Linux Programming: Python, Groovy, Shell Quality: Other MS/C# features, Sonar, Twistlock Automation Tools: Ansible, Chef, Vault Tools / Process: Iterative planning development with Agile, Confluence, Rally. Medical domain knowledge QMS process quality management Documentation tools- Myworkshop

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Key Responsibilities: 1. Lead and Oversee Investigations Direct and manage investigations into deviations, non-conformances, product complaints, and other quality issues. Ensure that investigations are thoroughly conducted, and root causes are identified using structured methodologies (e.g., Root Cause Analysis, 5 Whys, Fishbone diagrams). Coordinate with cross-functional teams including Quality Assurance, Production, R&D, Regulatory Affairs, and others to ensure timely and effective investigation outcomes. 2. Develop and Implement Investigation Strategies Establish and execute investigation strategies for critical quality issues and ensure adherence to timelines and objectives. Prioritize investigations based on their impact on product quality, regulatory compliance, and patient safety. 3. Root Cause Analysis and Corrective Actions Lead detailed root cause analysis and implement Corrective and Preventive Actions (CAPAs) based on investigation results. Drive the development of CAPA plans to address both short-term containment and long-term systemic improvements. Monitor the effectiveness of CAPA implementation and ensure closure in compliance with quality management systems. 4. Regulatory Compliance and Reporting Ensure investigations comply with GMP, regulatory guidelines (FDA, EMA), and internal quality standards. Prepare and submit detailed investigation reports to regulatory authorities as required. Coordinate and lead responses to regulatory inspections and audits related to investigations. 5. Risk Management and Mitigation Conduct risk assessments to evaluate the potential impact of quality deviations on product safety and regulatory compliance. Work with risk management teams to identify, assess, and mitigate risks related to manufacturing processes and quality deviations. 6. Data Analysis and Continuous Improvement Use data analytics to identify trends and potential issues, providing proactive solutions to prevent future investigations. Lead initiatives to drive continuous improvement in investigation processes and overall quality systems. Foster a culture of quality excellence by promoting knowledge-sharing, best practices, and lessons learned from investigations. 7. Stakeholder Communication Provide regular updates to senior leadership on investigation progress, corrective actions, and potential risks. Communicate investigation outcomes clearly to internal and external stakeholders, ensuring transparency and alignment with organizational goals. 8. Training and Development Mentor and train junior team members on investigation methodologies, regulatory compliance, and root cause analysis techniques. Develop and implement training programs to ensure the team stays updated on the latest investigation tools, industry standards, and regulatory requirements. c. External Engagement and Industry Benchmarking Stay informed about industry trends, best practices, and regulatory changes by participating in industry forums and conferences. Conduct benchmarking to ensure that the companys investigation practices align with industry standards.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will : Oversee end-to-end health of the IWPB IT control environment, encompassing Cyber, Cloud, Architecture & Data, Systems Engineering, and IT Infrastructure globally. Instigate and manage initiatives to drive improvements to the Technology control environment including the effective design of key controls Partner with the CIO management team and other IT control owners to create effective design, monitoring, and remediation of control measures. Ensure the appropriate application of policies control standards and procedures. Support IWPB IT internal / external audit activity and internal assurance reviews. Work with Technology to monitor key control effectiveness, key control indicators, and control uplift plans. Validate control measures include RCA, KRIs, KCIs, control operation, test approaches, reviews, audits, judgment-based attestations, supplier audits, sampling of supplier procedures. Influencing, explaining and managing effective design, analysis and remediation of control measures. Work with Technology to create an effective design and efficient operation of IT controls. Accountable for the deployment of the IWPB IT s Non-Financial Risk Management Framework. Responsible for identifying emerging risks and threats and deficiencies with deployed key controls. Opine on control environment, form risk assessments, provide advice on remediation plans Requirements To be successful in this role, you should meet the following requirements: Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls. Interest or proven experience in Operational Resilience. Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment. Open personality with effective communication skills. Lead and coordinate with colleagues and key stakeholders in an international team. Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote. Knowledge of HSBC corporate systems used by IT risk management, e. g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus. Planning and project management skills. Ability to work independently with limited supervision. Communication - Ability to present complex issues confidently and concisely to Technology and DBS Senior Executives and other key stakeholders using non-technical easily understood language. Make considered decisions that protect and enhance HSBC values, reputation and business. Degree in information security, computer science or computer engineering qualifications desirable.

PYTHON PRODUCTION SUPPORT L3 Support Experience: 3-9 years Core Area : L3 PYTHON/ Application Support Role: Application Support Specialist Skills : Phyton, Oracle PL SQL, Unix No. of open Positions 5 Location: Bangalore/Hyderabad Technical Proficiency: Programming: Data Python. Should be able to solve the medium and complex programs. Hands-on experience in SQL (Pl/SQL), Unix are mandatory. Experience as a L3 support APPLICATION engineer ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt Hands-on Read and Debug Code (Java or any OOP Language) Skilled in Debugging and Troubleshooting. Ability to perform RCA "" Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders" Should be ready to work from office all 5 days in the rotational shift (6 am to 11 p.m) Good to have: Candidates from BFSI domain. Unix, Pl - Sql, Python

SITA Standard Service desk is high visibility desk and Engineer Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to SITA customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA) Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as requested by your manager Qualifications: - Graduation Degree from a recognized university - CCNA/CCNP & ITILV3 preferred Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles - Network troubleshooting skills preferred - Basic understanding on LAN and WAN devices and cloud services & connectivity preferred Global Delivery & Operations

Job Title Systems Configuration Engineer Job Description Job Title Systems Configuration Manager (Master data management) The Systems Configuration Manager (Master data management) is responsible for implementing tailored process development activities for mid complexity projects, integrating design for product development lifecycle management, executing complex processes and adhering to safety, regulatory, and environmental requirements, working under limited supervision. The role is the representative of product data management in multi-disciplinary teams ensuring best in class transition from development to service implementation aligns process requirements with product specifications and service criteria, ensuring that process capabilities meet the specified criteria. The role embraces lean principles and continuous improvement methodologies to drive productivity enhancements within the production environment. The role recognizes the value of delivering solutions through modular standardized designs, enabling efficient processes throughout product development and maintaining quality standards and regulatory compliance. Job Responsibilities: Ensures the implementation of process development activities specifically tailored for mid complexity projects to streamline procedures, enhance efficiencies, and ensure optimal outcomes within the defined project scope. Build and maintain catalog in Windchill, SAP, eDMR, Sofon, Apttus. Create C-BOM and E-BOM. Create and maintain the variant configurator rules. Leads timely release of Bill of Materials (BOM) and routes Master data, facilitating seamless integration of product specifications and ensuring efficient execution. Oversees the implementation of complex processes and standards and ensures strict adherence to safety, regulatory, and environmental requirements, alongside local laws, company general business principles, and other relevant policies. Addresses diverse complex product industrialization challenges through innovative problem-solving, exercising sound judgment in selecting methods and techniques to devise effective solutions tailored to specific circumstances and requirements. Fosters productive relationships, disseminates expertise, and exerts influence within cross functional project teams and peer groups, showcasing comprehensive mastery of the specialized domain. Preferred Skills: 5 + Years of experience in Master Data Management (MDM) preferably in IT/ Software Experience SAP MM / HANA Troubleshooting Root Cause Analysis (RCA) Product Lifecycle Management (PLM) Business Acumen Six Sigma Regulatory Compliance Project Management How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Create Annual Activity Planner and share with the client and TPV. Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up . Agree password format for the year Service Delivery Act as First point of escalation for payroll queries. Handle all the non-Payroll related tickets under the correct function . Mass upload, master data processing in hrX (only if applicable) Exchange event monitoring (only for hrX clients) Manager RCA - Arrange RCAs. validate quality Etc LVMS or BO reports to ensure all the ticket are close on time by TPV Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate SLA Reporting Cross check the KPI with the real results and report to TPV to identify and correct any deviation Updating of SLA and fail reason in LVMS reported on monthly bases. Change Requests Check Client/Strada CSW/SOW for compliance Check Strada/TPV CSW/SOW for compliance Notify PSM on Change Requests raised Apply the CR process as per VPS 3.0 std. process Update CSW and get client s approval on the changes in Docs Escalations SPOC for TPV s First Escalation point for Clients. Include in RAG the escalations with PSM help Manage issues that need to be escalated - TPV related Security and Compliance Initiate SI process in case any SI detected by PSA Perform SOC1 Controls Hyper-care Participate in Hyper care calls Collaboration with Project Manager, PSM and OA team for Integration Support etc Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition) VPS process Walkthrough call with all the new CLIENTs during Hypercare Governance Manage regular Operations calls (Corrections call/Post-payroll call etc) Prepare post payroll Review Deck. Manages Operational Plan to track actions/issues. Manage issues that need to be escalated - TPV related Ensure adherence to all agreed schedules as per SOW for Client/TPV Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client. Requirements 2+ years of client /vendor management experience in similar industries Experience in leading and handling client call 3 years Degree/Dipolma

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Delivery Key responsibilities: Daily Collaborating with PSA s to track payroll progress according to the approved timeline. Evaluate priority issues with PSA agents on a daily basis and confirm proper follow-up. Handling client / TPV concerns and relationship building. Monthly Creating Service Review presentations (TPV countries) and conducting client calls. Check and authorize TPV invoices promptly, ensuring they comply with the SOW and that POs are correct and valid. Generate billing data for the client and ensure it is properly invoiced to the customer Guarantee precise and timely completion of the Client footprint and Margin file. Governance call with Parthers Support PSA during post payroll calls and correction ( For the countries with challenges ) Cross check BO entries are updated accuratley, LVMS miss comments to be reviewed. Adhoc Global Hypercare log preperation and leading of calls Conducting payroll walkthrough for newly onbaorded customers Access managemnt approvals for client specific Managing and driving remediation account processes Check process related documents are updated with latest information Inspect and endorse BRD documents. Conduct hypercare calls based on payroll timelines, ensuring alignment with projects. CR management - Moving CRs in sales force for client approval. Signing of the CR to TPVs post analysing the cost and effort ( Negotiating with Vendor on price if the cost doesn t seems reasonable) Review and approval of RCA before forwarding to the client. Managing security inscident process by aligning with SI team, partner ( If applicable ), CSL and client. Assisting in panel interviews. Taking lead on complex CRs ( Entity creation, descope etc) Cordination with commercial team , TPV and client for descoping activities of accounts. Quarterly access review management Take lead in client specific testings on new system releases and CRs. Audit support based on customer requirement Contract renewals and modification support Raising RR request based on project requirement Attend or facilitate internal meetings Cordinate with ITSCO for technical support. Annual Year End activities management. CPI indexation review for vendors Requirements Minimum 5 years experience with Payroll and HR operations in CLIENT facing situations 3 years Degree/Diploma Exceptional influencing skills, both internally and externally Effective at managing both up and down the organizational chain via communications through to execution. Change management experience Experience of working in a complex matrix structure Understanding of delivery models from global delivery centre perspective Highly flexible approach to working hours/ travel Take ownership and be responsible within the activities of the role Ability to identify and mitigate risks Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Configure LAN, WAN, VPN and Outlook configurations for seamless connectivity. Perform root cause analysis (RCA) to resolve complex technical problems. Collaborate with team members to ensure timely resolution of customer queries. Maintain accurate records of all incidents and actions taken during support calls. Desired Candidate Profile 1-4 years of experience in desktop support or related field. Strong knowledge of Microsoft operating systems, CCNA certification preferred. Proficiency in Linux operating systems, Mac OS, PC components, cyber security best practices. Excellent communication skills with ability to work independently as well as part of a team.

This position is responsible for day-to-day administration of NextGen AV, EDR DLP. Troubleshooting experience on various NextGen AV EDR products like MS Defender , CrowdStrike and SentinelOne. .Apply investigation techniques to document root cause and impact of security incidents. Hands-on implementation experience of DLP technology across large enterprises. Troubleshooting expertise on various DLP OEMs; Symantec, Forcepoint MacAfee. Monitor and respond to alerts generated from the DLP systems and other technologies. Collaborate with business groups to help them identify, classify, and secure high value data. Implementation of proactive measures to enhance accuracy and effectiveness of DLP tools. Provides 24x7 on-call support, which has roaster that is rotated. Utilizes existing tools and leverage innovative solutions to automate tasks with an emphasis on scalability and reliability. Provides technical support for activities that improve the security posture of client networks. Updates incident, request and change management records. Participate in problem management and RCA analysis.

. Execute Mechanical Maintenance tasks with quality Supervise mechanical maintenance tasks to ensure quality and timely completion and as per planning Mobilize resources for day-to-day mechanical maintenance activities Ensure compliance to procedures and best practices Assist respective discipline Manager in Spares identification for procurement Prepare mechanical maintenance budget Analyse Mechanical Maintenance cost and budgeting Prepare audit related documents for manager Conduct regular Troubleshooting and analysis when appointed as a member of RCA team Collate discipline data for performance monitoring and reporting Contractor management Participate in Reliability Integrity studies as identified Implementation of recommendations Carryout preservation activities as per schedule Identify interact with Workshop for repair activities Knowledge management activities for self subordinates as applicable Maintain history/ records Maintain integrity of maintenance SAP-PM and SAP-MM data, analysis and costs - by timely and correct data entries and validations Facilitate and support minor projects activities Supervise and mobilize resources for shut down jobs as per plan Carry out LLF as per plan Ensure that all pending jobs are promptly entered into SAP-PM system Weekly preparation of maintenance KPIs of Mech. Ensure improvement in availability of equipment Timely adherence to audit schedules Ability to Minimize production/ quality loss in event of unplanned failure Ensure compliance of mandatory trainings. Inventory control of Mechanical spares. Ensure Shutdown jobs execution as per schedule. Maintaining IMS documents for Mechanical Maintenance HSEF compliance (RESOP, MIQA, CFA, DOSHE mandatory trainings). Education Requirement : Diploma/Bachelors degree in Mechanical/ Production Engineering Experience Requirement : At least 2 years (for Degree)/ 7 years (for Diploma) of maintenance experience with few years experience at plant Skills Competencies : A. Core RIL Competencies Passion to excel Entrepreneurial Mind-set Managing Ambiguity Detail Orientation Lifelong Learning B. Core Domain Competencies Mech equip - Periodic, Proactive and shutdown maintenance Repair Refurbishment Troubleshooting Analysis Turnaround shutdown coordination Contractor Management C. Business / Function-specific Competencies (Technical /Functional) Knowledge of various Codes Standards Teaming Effective Execution Health and Safety .

. Execute Mechanical Maintenance tasks with quality Supervise mechanical maintenance tasks to ensure quality and timely completion and as per planning Mobilize resources for day-to-day mechanical maintenance activities Ensure compliance to procedures and best practices Assist respective discipline Manager in Spares identification for procurement Prepare mechanical maintenance budget Analyse Mechanical Maintenance cost and budgeting Prepare audit related documents for manager Conduct regular Troubleshooting and analysis when appointed as a member of RCA team Collate discipline data for performance monitoring and reporting Contractor management Participate in Reliability Integrity studies as identified Implementation of recommendations Carryout preservation activities as per schedule Identify interact with Workshop for repair activities Knowledge management activities for self subordinates as applicable Maintain history/ records Maintain integrity of maintenance SAP-PM and SAP-MM data, analysis and costs - by timely and correct data entries and validations Facilitate and support minor projects activities Supervise and mobilize resources for shut down jobs as per plan Carry out LLF as per plan Ensure that all pending jobs are promptly entered into SAP-PM system Weekly preparation of maintenance KPIs of Mech. Ensure improvement in availability of equipment Timely adherence to audit schedules Ability to Minimize production/ quality loss in event of unplanned failure Ensure compliance of mandatory trainings. Inventory control of Mechanical spares. Ensure Shutdown jobs execution as per schedule. Maintaining IMS documents for Mechanical Maintenance HSEF compliance (RESOP, MIQA, CFA, DOSHE mandatory trainings). Education Requirement : Diploma/Bachelors degree in Mechanical/ Production Engineering Experience Requirement : At least 2 years (for Degree)/ 7 years (for Diploma) of maintenance experience with few years experience at plant Skills Competencies : A. Core RIL Competencies Passion to excel Entrepreneurial Mind-set Managing Ambiguity Detail Orientation Lifelong Learning B. Core Domain Competencies Mech equip - Periodic, Proactive and shutdown maintenance Repair Refurbishment Troubleshooting Analysis Turnaround shutdown coordination Contractor Management C. Business / Function-specific Competencies (Technical /Functional) Knowledge of various Codes Standards Teaming Effective Execution Health and Safety .

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Chief Technology Office team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses Considers upstream/downstream data and systems or technical implications Be accountable for making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on Software engineering concepts and 3+ years applied experience. Hands on experience cloud technologies such as Azure AD, AWS, or Google Cloud, along with expertise in Active Directory, Active Directory Federation Services, Powershell, Python scripting, and automation of manual tasks. Understanding of business technology drivers and their influence on architecture design, performance, monitoring. Experience in various infrastructure technologies. Manage to conceptualize, initiate, and successfully deliver multiple IT projects on time. Articulating technical strategies to more experienced management. Communicating complex technical concepts in understandable terms Preferred qualifications, capabilities, and skills API development is preferred. Familiar with cloud infrastructure management. Site Reliability Engineering (SRE) with a focus on automating manual tasks. Proficient in incident management, change management, and root cause analysis (RCA). Familiarity in performance monitoring and building dashboards using Splunk and Grafana. Managing configuration drift through Microsoft Desired State Configuration (DSC)

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Role & responsibilities Job Title: Senior Manager (Network) Job Location: Bangalore Department: Network Experience: 6+ years relevant experience. Education MBA from IIMs / Tier 1 B-Schools preferably Short Descriptions: 1) Responsible for managing site-level operations by identifying and resolving operational issues, analyzing dashboards to reduce losses, managing pendency, and ensuring smooth warehouse functions. 2) Experience in warehouse/logistics operations, RCA preparation, stakeholder coordination, and technical troubleshooting is essential. 3) Skillset : MS Excel, Data Analysis, Communication Skills Interested candidates please apply here. Also share your profile to chidananda@manpower.co.in; Best Regards, HR Team Manpower Group Preferred candidate profile

Key Responsibilities: 1. Product Development Management Define and manage the product roadmap , ensuring alignment with business goals. Work closely with developers, designers, and QA to track sprints, releases, and feature delivery . Monitor project budgets and resource allocation , ensuring efficiency. Identify and mitigate risks, dependencies, and bottlenecks proactively. Ensure proper documentation of feature requests, change logs, and technical decisions . 2. Product Implementation & Deployment Collaborate with clients and internal teams to ensure smooth implementation of the product . Track and resolve implementation challenges, including infrastructure, data migration, and integration issues . Define and oversee go-live strategies, user acceptance testing (UAT), and training . Address customer pain points, bugs, and issues , ensuring timely resolution. Lead post-implementation reviews to gather feedback and identify areas for improvement. 3. Tracking & Reporting Maintain a centralized tracking system for all ongoing projects, sprint statuses, and implementation progress. Lead regular review meetings to discuss issues, blockers, and progress updates with cross-functional teams. Oversee root cause analysis (RCA) for critical issues and ensure corrective actions. Provide periodic status reports to leadership on key metrics, timelines, and budget adherence. Key Skills & Competencies: Strong knowledge of Agile & Scrum methodologies (PMP, CSM) Experience in managing end-to-end software product lifecycles . Ability to track and manage multiple projects, resources, and deadlines effectively. Strong communication skills to coordinate between product, tech, and implementation teams . Hands-on experience with JIRA, Confluence, or other project tracking tools . Preferred Qualifications: 7+ years of experience in project management roles within product development or software implementation. Experience in SaaS, enterprise software, or tech product companies is a plus.