About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Competencies Client Centricity Collaborative Working Effective communication Execution Excellence Learning Agility Passion for Results Problem Solving & Decision Making Time Management

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations NodeJS programming skills. Develop and maintain API Governance service using Nest JS. MongoDB and NoSQL database expertise. Support for APIGEE API issues triage in all environments(DEV/UAT/PROD). Understanding of Apigee Hybrid and OPDK concepts and experience in proxy onboarding and deployment Create policies using open policy agent rego script language. Support Sectors during weekend when sector APIs are migrated. Generate MCA Report for APIC APIs in-order to ensure efficient use of infrastructure.

About The Role : Couchbase Installation and Cluster Setup in production environment. Couchbase Administration. Database Backup and Recovery. Couchbase Index creation, Management, Tuning. Couchbase Architecture and concepts. Security in Couchbase/Security patch applying. Troubleshoot a Couchbase cluster for common configuration issues. Managing Cross Datacentre Replication (XDCR). Performance Monitoring. Couchbase architecture design ownership suggest best practices. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Leadership Audit & training reports, error trends, new process Agents Training Training team for Account Training content and schedule RMAC Risk compliance DOP Support Compliance related support as per account SOW External Clients Reports on training and compliance External Auditors Audits Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Foundation Process Knowledge - Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client- Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Deliver No. Performance Parameter Measure 1. Audit Adherence to the calendar; audit targets Compliance % as per audit reports - zero misses 2. Process Compliance Case targets - 2 hours/ week logged to be updated with the process

Leading BPO in Bangalore Hiring for Transactional Quality Manager International Banking Voice Process Must be a Manager Quality On papers in an International BPO in Banking Process(Voice) Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish co-relation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Key skills & knowledge: Graduate in any discipline Green Belt Trained and Certified Good Knowledge about computers. Excellent communication skills. Good people management skills Good knowledge of MS Office Analytical / Quantitative skills Maturity in handling customers and work in a multi culture process environment Data Handling / data interpretation Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment Detail oriented with Strong organizational and Presentation skills Flexible to work in a 24X7 environment (night shifts and weekends basis scope) Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS s services and features apart in the industry. As a member of the UC organization, you ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ( cloud computing ). With AWS you can procure compute power, storage, and many other services - gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies worldwide on the platform. AWS is a fast growing global business requiring continuous process streamlining and scalability leading to actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms in our custom agreements are implemented and enforced appropriately. This is a wonderful opportunity to help build the future of AWS pricing processes to better service our customers while ensuring all private pricing customers receive the benefit of their contracts. Key job responsibilities 1. Stakeholder management 2. Redefine/ setup new processes 3. Collaboration with multiple stakeholders tech and non tech to define business requirements . 4. Key KPIs tracking and taking as inputs to drive further improvements to process. 5. Ingestion of contract data into billing systems with highest accuracy and help resolve stakeholder queries/ escalation within defined SLA. 6. Work on Correction of Error (COE) / Root Cause Analysis (RCA) docs. A day in the life 1. Working across teams 2. Ingestion of data into billing systems 3. Stakeholders partnership to unblock delivery of accurate billing to customers. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. 3+ years of relevant professional experience. Intermediate Excel skills (Pivot Tables, VLookups). . Experience with reading, interpreting, and extracting data from business and legal contracts and agreements. Strong attention to detail and excellent problem solving skills.

Hiring for Reliability Engineering - Reliability Engineer - Condition Monitoring - CMMS Specialist (Reliability Focus) - Instrumentation and Engineering - Asset Integrity Engineer - Rotating Equipment / Static Equipment Reliability Required Candidate profile Must be From Oil & Gas Industry having good Experience Send CV to corejobs@consultasia.in with Position Applied

Openings for various Positions in Oil & gas Industry for Turnaround (TAR) Engineer Turnaround Planner Shutdown & Outage Manager Turnaround Safety Engineer Turnaround Cost Control Engineer Turnaround Scheduler Exp 5 - 15 Years Required Candidate profile Must be From Oil & Gas Industry having good Experience Send CV to corejobs@consultasia.in with Position Applied

Job Description Summary The QA Personnel should provide facility support in the development, maintenance, improvement, and management of the QMS, and all applicable statutory and regulatory requirements. Support to generate and maintain procedures, specifications, and systems Support in reporting of management quality KPI s, customer problem resolution, conducting and supporting ISO9001 internal, external and supplier audits. The QA Personnel should execute the supporting activities of measuring and improving quality products and business processes. Operational Excellence High Level of Customer Service Standard. Roles Responsibilities Support in the development, implementation, and monitoring of the QMS and procedures. Provide support in maintaining all Quality certifications documentation for the business (ISO 9001:2015, others site s specific) Support internal and external audits and conduct various quality control spot / regular inspections on products as required during problem analysis. Should have experience in Supplier Audit Calibration Management Understand the Quality requirements of a component manufacturing and support to Prepare the ITP (Inspection Test Plan). Review of customer specifications associated with project requirements and support to Prepare the ITP (Inspection Test Plan). Identify areas of improvement (internal, external and supplier) and develop quality improvement programs utilizing quality tools and statistical techniques. Support in KPIs compliance and reporting (Non-conformances, Rework, Scrap, First Pass Yield, Escapes, Warranties, Corrective Actions). Interact communicate with customer, supplier other functional areas including manufacturing, purchasing, production, and field service/repair to evaluate on quality issues plus resolution of any problems within process and final product acceptance. Provide support in Customer complaints / Escapes / Customer Feedback problem solving and be able to present results to customer and identify opportunities for process improvements. Coordinate with QC incoming, in-process and final inspection to assure Quality compliance in the site. Familiar with on Hands experience of Working on a Quality Online Portal. Support for Problem Solving (RCA/CA/PA) for the facility through Analyzing trends resulting from Statistical Data and propose suggestions/recommendations for process Detection corrective actions. Required Experience ,Qualifications and Skills DME with 8-14 yrs experience or BE Mech with 6-10 yrs experiencein Quality preferably in Pumps OEM environment. NDE certification for MPI, LP, UT, RT VT Must be certified internal 9001:2015 Knowledge of inspection equipment found in machining, assembly and test operations of pumps and associated accessories Proficient in Data analysis tools techniques, corrective action request management, RCA and CAPA tools. Preferred Knowledge of welding , NDE, established quality standards, laws, and regulations of national and international authorities. Good Proficiency in Microsoft Office, Fair English communication, interpersonal, analytical and presentation skills. Flexible, eager to learn, accurate, analytical with positive, can-do attitude.

Take ownership and Independently handle P1 incident, P2 incidents and provide permanent fix or collaborate to fix the issue by root. Document the RCA in ticket management tool Lead the shift. Accept L1s or site users. application users escalation. Make sure no tickets or email request remain unattend at the end of shift Lead the shift rollover to ensure smooth handover of open tickets, project work Take ownership and Participate in weekend maintenance activity (rotational) , distribute change and ctask in L1. Lead the weekend maintenance activity Take lead on implementing critical changes Participate Collaborate with L1/Application support team/L3/managers to implement projects driven by L3/SPOC/Manager Take the ownership of assigned site. Make sure that sites are well managed. Periodically communicate site IT manger and achieve best CSR 4 to 5 Make sure site maintenance performed in time and resource are well utilize, stored procedure are fine tune . Hardware sizing has been done property. Reduce the SITE incident tickets and own the problem tickets Support weekend activity in rotational basis. The experience we re looking to add to our team: Any Bachelor or Master degree in computer science and related field. Must be a production SQL server database administrator with 6 to 8 years of experience in SQLSERVER 2019 and higher Working knowledge in any ticketing tools like SNC. Well verse with Incident, Change, problem management Good working experience in configuring, troubleshooting, managing AG, SQL Cluster, Replication, Reporting services (SSRS) Working experience in SQL Version upgrade, Migration of SQL instance, SQL patching. Working experience in disaster recovery of databases and trouble shooting connectivity issue , database suspect or corrupt issues Working experience in database maintenance activity Working experience in performance troubleshooting and fine tuning query Working knowledge in SQL - Azure or AWS Cloud Reducing incident count through problem ticket Good communication skill , problem solving and good analytical skill. Collaborative team player Rotational shifts (7am-4pm 2pm-11pm). Good to have: Working knowledge in PowerShell script, TSQL, stored procedure or any scripting language Knowledge in automating process What you ll receive for the great work you provide: Health Insurance Paid Time Off

*RCA and CAPA analysis. *Conducting Investigation. *QC tools. Understanding ISO Standards *Deriving and Execution of hypothesis

Hello, Greetings from Quest Global!!! We found your profile on Naukri Job Portal and would like to process for below position. Let me know if you are interested. Position: Control Engineer Experience: 7+ years Job Location: Hyderabad Job Type: Regular Job Requirements Engineer should have worked in Controls Engineering Perform process analysis to identify best practices and apply lessons learned to the process. Support Root Cause and Corrective Actions (RCCA) and Non-Conformance Reports (NCR) on Engineering processes. Manage closure of improvement activities including containment and defect pareto analysis. Working with Engineering team to assure quality characteristics are designed into production planning. Utilize IBM Jazz Tool Suite/CLM for tracking and implementation of actions. Develop/Present quality reports/presentations to program/business management. Work Experience Controls Engineering Background Bachelors degree in engineering, quality control, or a related field 1-3 years of experience in quality control Ability to lead process non-conformance investigations Experience with Root Cause and Corrective Action (RCCA), Cost of Poor Quality (COPQ) Data Analysis with good Excel skills, and general ability to use Microsoft Office Ability to work across and communicate with all levels of the organization

Join our Team About this opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. What you will do Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Subject Matter Expert in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform Multi-Vendor Platform i.e. Cisco/Huawei/Ericsson/Nokia/ZTE not mandatory but preferred. Provide input and suggestions to improving all operational aspects, related to the Packet Core Services and Network infrastructure which could add value into increasing the quality of the Packet Core Services - end to end. Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as required. You will bring. Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes. Will organize and produce weekly and monthly reporting and perform trend analysis to assist in the support of Packet Core Services Interface with internal groups such as Technical Operations and SOC as required. Provides input to and is a primary contributor to post mortem activities (RCA) related to network outages. Interact with the other Service areas (IP and Backbone) for continuous maintenance and monitoring of the Packet Core Infrastructure as necessary. 2nd Level Assurance Support Activities & Incident Management Problem Management and System Administration Key Qualification: Qualifications: [Degree in Electronics and Communication Engineering]. Total Experience: 6 +years in Telecom Industry. Packet Core Technology: GSM/GPRS/EDGE/WCDMA/LTE Why join Ericsson At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply What happens once you apply We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Technical Authority Expert Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager: Tarun Kumar

Skill required: Marketing Operations - Marketing Research Analysis Designation: Analytics and Modeling Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Functional and Process Excellence vertical and help us provide consulting support to solve for strategic and operational business problems for our global client's leveraging Transformation methodologies and assets. You will be working as a part of the Business Transformation team which drives continuous improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. This team is responsible for breaking down the end-to-end process to identify automation/improvement opportunities and create automation/transformation roadmaps. This team is also responsible for delivering large scale end-to-end process transformation projects for global clients. The Project Delivery Excellence team focuses on developing and implementing a strong foundation of processes, systems, measurements, and controls that can help deliver high-performance consistently. The team is responsible for delivering the articulated client value proposition to drive high-value outcomes for their business. They proactively identify the key issues because of which there may be any escalation from internal or external (client)stakeholders. The team typically works on Six Sigma and Lean projects. What does this mean for you? You will have the opportunity to collaborate with a portfolio of clients and large delivery teams on a journey to Marketing delivery excellence You'll be empowered to question the norm and be creative in the way you deliver to innovative marketing operating models You'll work in close collaboration with client brand teams and Marketing leadership as well as Accenture Interactive's wide agency network You will have the opportunity to provide thought leadership to clients and delivery teams and add value to some of the largest organizations in the world What are we looking for? Key Requirements:10+ yrs of overall experience in Business Process Management Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives. Responsible for breaking down the end-to-end process via Lean methodologies to identify automation/improvement opportunities and create automation/transformation roadmaps. Well versed with Operation excellence concepts like VSMs, SOP, Swim Lane Process Maps, FMEA, Control Charts, RCA's etc and other quality methodologies Should have delivered large scale end-end Process Transformation projects or have brought about process improvement in their marketing operations Extensive experience in managing high-performance and cross functional teams and delivering large scale transformation projects Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured Well versed with Marketing technologies & leading analytics tools, AI and Analytics plus & have a proven track record of implementing Digital solutions or platforms. Any Digital Marketing & Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Job Description : Experience 8 to 10 years in Field service , technical support for UPS / Inverter/ Qualifications Diploma/ Degree in Electrical / Electronics Roles & Responsibilities Managing the Repairs centre - Monitoring the Repairs centre performance and ensuring compliance to the standards (Inventory recovery, Repairs TAT, Quality of repairs) Managing the Escalations and support the regions by providing the technical support and solutions Analysis of field failures and preparing the RCA reports Discussion with the customer on the RCA. Onsite meeting with customer as per demand. Monitoring the Partner training activities conducted by regions and H. O. Designing a training module in colaboration with the Training Academy. Monitoring the Audit findings of the Partners and ensuring the Partners are adhering to the standards On-site visits for escalated cases. Participating in the Gate review meetings in the NPD process Service review of the product at the Design Validation stage Should be well versed in Microsoft Excell and powerpoint Interaction with the Business Partners and zonal service team Technical Skills & Product knowledge Good Knowledge of Electricals , UPS Systems, Inverters troubleshooting, circuit diagrams analysis Industry Power

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others developmental activities Outcomes: Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Outputs Expected: Code: Code as per design Follow coding standards templates and checklists Review code - for team and peers Documentation: Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure: Define and govern configuration management plan Ensure compliance from the team Test: Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain relevance: Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project: Manage delivery of modules and/or manage user stories Manage Defects: Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate: Create and provide input for effort estimation for projects Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release: Execute and monitor release process Design: Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface with Customer: Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team: Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications: Take relevant domain/technology certification Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware s. Strong analytical and problem-solving abilities Knowledge Examples: Appropriate software programs / modules Functional and technical designing Programming languages - proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile - Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Seeking an experienced HPC Systems Administrator to ensure the optimal performance and uptime of High-Performance Computing (HPC) clusters located in the US, Europe, and India. The ideal candidate will be responsible for the maintenance, support, and operational health of the clusters, managing distributed users and simulations, and serving as the primary point of contact for engineers. Additionally, the role will require coordination of scheduled downtimes and vendor management for TOTALCAE software. Key Responsibilities: - HPC Cluster Maintenance: Ensure the continuous operation of HPC clusters across the US, Europe, and India. Perform regular maintenance and updates to hardware and software to prevent downtime and optimize performance. - Coordinate Downtimes: Plan and schedule downtimes to allow for necessary fixes, upgrades, and patches, ensuring minimal disruption to engineering teams. - Workload Balancing: Monitor and balance workloads across clusters based on demand from Engineering groups, ensuring optimal resource allocation and performance. - Distributed User & Simulation Management: Oversee the management of distributed users and simulations across multiple locations, ensuring efficient use of resources and supporting engineers with any issues. - Point of Contact for Engineers: Act as the primary contact for engineers regarding HPC-related issues, troubleshooting, and general assistance. Provide technical guidance and resolve issues promptly. - TOTALCAE Vendor Management: Handle communication with TOTALCAE vendors, ensuring timely updates, support, and licensing for the software.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and supporting the healthcare industry. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of electronic medical records (EMR) systems.- Troubleshoot and resolve issues within multiple components of critical business systems.- Collaborate with cross-functional teams to identify and solve complex technical problems.- Contribute to the development and implementation of system enhancements and upgrades. Professional & Technical Skills:- Must To Have Skills:Proficiency in Electronic Medical Records (EMR).- Strong understanding of software engineering principles and practices.- Experience in troubleshooting and resolving technical issues.- MediMobile, Revenue Cycle Analytics RCA Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours - This position is based at our Chennai office.- A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Activeparticipation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collectivewell-being. What are we looking for? As a Quality Auditor, you will be Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under Content Moderation scope. Need to ensure timely Quality insights are shared to drive process improvements Should ensure timely feedback and individual performance development is tracked and reported Should work with core Operations Team and drive over all quality standards defined as per the processNote- The reviewed/audited content could be sensitive or of graphic nature Assess the quality of analysts on the project Meet volume and quality targets for all quality assurance audits Develop and maintain knowledge of client and their business needs processes Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings Participate in Process Calibration sessions with Clients and Cross Vendor Take accountability for effectively handling escalations Identify root causes for business related issues and recommend solutions to improve overall client satisfaction Assist with monitoring and tracking incidents to ensure timely resolution Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance Roles and Responsibilities: Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest ofclient policies Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Qualifications Any Graduation