Roles and Responsibilities Effectively implement organizational safety programs and check effectiveness in projects. Build safety work culture in the team Co-ordinate with central HSE for identifying the training needs and imparting in-house/ external training Monitoring HSE processes and procedures with continual improvement based on RCA and operational experience Tracking of health and safety metrics to identify and to reduce risks with implementation and tracking of mitigation plan Work closely with wind project management, site team, & HSE team on implementation of HSE system at site Coordinate with central HSE for implementation and improvement of systems, policies and procedures Update current working knowledge of all applicable HSE regulations as per change in law in timely manner Inspect/ safety audits at site and support site to enhance safe work environment Analyse job safety and associated risk and ensure to incorporate the same in work instruction for activities Assist site team for investigating of all accidents and near-misses be investigated, prepare report of findings and horizontal deployment Preparing monthly report on HSE metrics and presenting the same to management in timely manner Assist in evaluation and selection of subcontractors on the basis of their HSE performance. Implement & monitor Contractor Field Safety Audit program

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

Experience in backend development with a strong focus on Java, Microservices and Java Migration Java Microservices Back end Developer Java Sprint boot Microservices with expected knowledge and Basic knowledge of Database. Experience with TDD and BDD. Must have experience with one of cloud (GCP, AWS or Azure). Also experience with Kubernetes and containers Hands-on experience on Spring boot, Webservices, Microservices, SOAP and REST Drive analysis of business requirements, functional requirements, and technical specification documents to design and develop technical solutions that meet business needs Assess opportunities for application and process improvement and obtain broader buy-in across global stakeholders Pro-actively share and report risks, issues, challenges, blockers and forthcoming tasks with the stakeholders and team Expertise in leading and managing technical aspects of API framework design and development Understanding of overall production Incidents / RCA for any feature that is delivered. \ Working knowledge on --Java , Spring boot , microservices , AWS design ,,Kubernetes ECS3 , Workflows such as Camunda BPM Banking Domain : Commercial Banking ( Preferable - Payments domain) -good to have Preferred Skills: Experience with microservices Java, Spring boot and Java Migration is Mandatory.

As of July 24th, we have transitioned to a new Careers Site. If your last application was submitted prior to July 24th, you will need to create a new account to apply for jobs. We understand this may be an inconvenience and truly appreciate you taking the time to submit your application and consider Newell Brands for your next career! Search by Keyword, Job Title or Location Select how often (in days) to receive an alert: Engineer - Production Job Type: Full-Time Location Type: Onsite Location: Sriperumbudur Taluk, Tamil Nadu, IN Job ID: [[3251]] Alternate Locations: [[Sriperumbudur]] Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco , Coleman , Oster , Rubbermaid and Sharpie , and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership Leadership. Reynolds is a subsidiary of Newell Brands, one of the most transformative consumer product companies in the world. For over 100 years, the company has grown through brands they are privileged to bring to consumers worldwide. With products in nearly 200 countries, over 100+ brands and 31,000+ happy employees worldwide, Newell is committed to enhancing the lives of customers with innovative products that create moments of joy. Named after Milton Reynolds (1892-1976), entrepreneur and manufacturer of the first ball point pen, the first Reynolds pen debuted in New York at the 32nd Street store on the morning of October 29, 1945. The day the pen went on sale, an estimated 5,000 shoppers stormed the shop, and approximately 50 NYPD officers had to be dispatched for crowd control. Beginning with the debut in 1945 of its iconic 045 writing pen, Reynolds has continued to provide high-quality writing instruments to consumers globally. Today, Reynolds is one of the most well-known brands in the Indian market with fabulous top-of-mind awareness and carries various much-in-demand products that include Trimax, Racer Gel, Jetter Classic, Brite and Champ. Reynolds Pens are now the favorite pens among millions in India and around the world. Newell Brands is focused on delighting consumers by lighting up everyday moments. Our portfolio includes iconic brands such as Rubbermaid, Sharpie, Coleman, Yankee Candle, Paper Mate, Parker, NUK, Spontex, Campingaz, Breville and more. Many of our brands were created in Europe and have a long and much-loved heritage in the region, including Spontex, Waterman, DYMO, NUK and Campingaz, all developed and manufactured in Europe. The PEAK Engineer is responsible for setting up, optimizing, and maintaining manufacturing processes to ensure efficiency, quality, and productivity. This role involves collaborating with cross-functional teams to drive continuous improvement and implement best practices in production operations. Manufacturing Setup Process Optimization Continuous Improvement Lean Manufacturing Quality Compliance Cross-Functional Collaboration Percent of Time (%) Tasks Responsibilities 40% Manufacturing Setup Process Optimization: Lead new manufacturing setups, ensuring seamless integration with existing operations. Define and document process parameters, work instructions, and standard operating procedures (SOPs). Optimize plant layout, material flow, and workstation ergonomics for maximum efficiency. Coordinate with tooling, automation, and maintenance teams to ensure smooth operations 30% Continuous Improvement Lean Manufacturing Drive Lean, Six Sigma, and Kaizen initiatives to enhance productivity and reduce waste. Implement 5S, Value Stream Mapping, and other process improvement techniques. Monitor Key Performance Indicators (KPIs) such as OEE, cycle time, and defect rates. Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) to resolve production bottlenecks. 15% Quality Compliance Ensure compliance with industry standards (ISO 9001, ISO 14001, GMP, etc.). Support PPAP, FAI, and validation of new processes and products. Collaborate with the Quality team to implement Statistical Process Control (SPC) and reduce defects. Maintain compliance with safety, environmental, and regulatory requirements. 15% Cross-Functional Collaboration Work closely with RD, Supply Chain, and Production teams to support new product development (NPD). Conduct feasibility studies and cost-benefit analysis for new processes. Develop training programs for operators and technicians on new manufacturing processes. Support capacity planning and investment decisions for future expansions. EDUCATION/CERTIFICATIONS Required: Bachelor s degree in mechanical engineering or engineering-relevant fields Preferred: BE- Industrial Engineering.

Job title - Integration Executive Roles and Responsibilities Individuals should assist the merchant to integrate the available products based on the merchant platform. i.e., (mobile/websites) and resolve merchants issues while demonstrating strong customer empathy, responsiveness and reliability. Sound knowledge of Payment solutions. Knowledge of NB, CC, DC, UPI end to end work flow via, Network. Should be capable of handling end-to-end Integration process of Payment Solutions for Clients. Should have knowledge of POST-MAN application. Hands on MS Teams, Any-Desk Sessions, OpenSearch Dashboard. Co-ordination with internal stakeholders for problem solving and new requirement if any. Should have knowledge of Excel. Individuals should have knowledge in technologies like PHP, .NET, Java etc. and be able to support customers integrate into our APIs. Individuals should be flexible to work in shifts. Knowledge and usage of PCI-DSS Certification. Qualification & Skill Criteria Technical degree required; BE/BTech/ME/Mtech in Computer Science/Electronics & Telecommunication. Good communication skills - verbal and written Fast Learner Must be a Team player with problem solving mindset. Travel readiness Preference - Primarily Male Candidates 5 days working with Saturday Sunday Fixed Off Interested candidates can send their resumes on raj.ganatra@nttdata.com

Skill required: Trust & Safety - Anti-Money Laundering (AML) Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentThe Anti Money Laundering team focuses on articulating the business requirements and implement the process and system controls required to prevent moving illegally acquired cash through an organization s financial systems. The role requires a good understanding of anti-money laundry laws and regulations, client on-boarding, sanction screening, remediation, periodical reviews, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD). What are we looking for? AML/KYC:Understanding of AML/KYC guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest ofclien Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Products Project Manager Job Summary: Agami Tech is seeking a Technical Project Manager to manage client escalations, troubleshoot issues, and oversee end-to-end project implementation. This role involves coordination between clients, product teams, and stakeholders to ensure smooth project execution and user satisfaction. Key Responsibilities: Act as the primary liaison between Agami Tech and clients. Manage project implementation, issue resolution, and escalations. Coordinate with product teams and stakeholders for seamless execution. Maintain project documentation (MoMs, RCA, Gantt Charts, etc.). Track project progress and suggest improvements. Ensure client satisfaction and drive enhancements in product development. Requirements: B.Tech in Computer Science/IT or equivalent preferred. 3-10 years of experience in IT/software project management. Strong verbal and written English communication skills. Knowledge of Linux, Cloud, Network Infrastructure, and deployments. Expertise in project documentation, planning, and execution. This role demands a proactive leader with a problem-solving mindset and a focus on client success. 797 Similar Openings Fulltime Technical Pre Sales Manager Mumbai Gurugram View Posting Fulltime Infra Engineer Gurugram View Posting By entering your details you will be opted-in to receive future communications from our team. + 29 = 33 76 By entering your details you will be opted-in to receive future communications from our team. + 11 = 14 326 By entering your details you will be opted-in to receive future communications from our team. 1 + 5 = 310 By entering your details you will be opted-in to receive future communications from our team. 20 + = 22 303 By entering your details you will be opted-in to receive future communications from our team. 17 + = 18 251 By entering your details you will be opted-in to receive future communications from our team. 87 + = 92 246 By entering your details you will be opted-in to receive future communications from our team.

Profile : APM Tools Monitoring Expert Experience Required: 7-8 Years Budget : 10 LPA Location : work from office - Juinagar, Navi Mumbai Interview : Face 2 Face ### Job Summary: We are looking for an experienced APM (Application Performance Management) Tools Monitoring Expert with 7-8 years of hands-on experience to join our IT operations team. The ideal candidate will have deep expertise in monitoring and optimizing the performance of enterprise applications using APM tools. This role involves the management, configuration, and troubleshooting of APM systems to ensure our applications run efficiently and without interruption. ### Key Responsibilities: 1. APM Tools Implementation Management: - Lead the deployment, configuration, and maintenance of APM tools such as Dynatrace, AppDynamics, VuNet, etc. - Integrate APM tools with various application stacks and infrastructure layers. - Ensure real-time monitoring and alerting are effectively set up to track application performance. 2. Application Performance Monitoring: - Continuously monitor the performance and health of applications, servers, and databases using APM tools. - Identify and diagnose performance issues, providing detailed analysis and reports to stakeholders. - Conduct regular performance tuning to ensure optimal application functionality. 3. Incident Management Troubleshooting: - Lead the troubleshooting of performance-related incidents, working closely with development, operations, and infrastructure teams to resolve issues promptly. - Perform root cause analysis (RCA) on recurring performance problems and develop long-term solutions. 4. Reporting Documentation: - Generate detailed performance reports, dashboards, and alerts for different business units. - Document monitoring processes, configurations, and solutions for future reference and knowledge sharing. 5. Collaboration Communication: - Work closely with development, QA, and IT operations teams to improve application performance. - Provide training and support to internal teams on how to use APM tools effectively. 6. Continuous Improvement: - Stay updated on the latest trends, tools, and best practices in application performance monitoring. - Propose and implement enhancements to existing monitoring processes and tools. ### Qualifications: - Experience: 7-8 years of experience in application performance monitoring and management. - Technical Skills: - Proficiency in APM tools such as Dynatrace, AppDynamics, New Relic, VuNet etc. - Strong understanding of application architecture, including web servers, databases, and middleware. - Experience with scripting languages (Python, Shell, etc.) for automation. - Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). - Analytical Skills: Excellent problem-solving skills and the ability to conduct deep dive analysis of performance issues. - Communication: Strong verbal and written communication skills to collaborate with cross-functional teams and present findings. - Certifications: Relevant certifications in APM tools or performance engineering are a plus. ### Preferred Qualifications: - Experience with DevOps tools and practices. - Knowledge of microservices architecture and its impact on application performance. - Experience in creating custom dashboards and reports tailored to different stakeholders needs. Apply Now Apply For Job

As an Architect at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Design and configure solutions for S/4 HANA implementations and migrations by using an agile framework. Share technical inputs and best practices to the delivery team to conduct successful outcomes for our clients. Communicate with customers to understand their needs and customize a plan to take their implementations to the next level Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 10+ years of experience in SAP S/4HANA migrations, SAP sizing, application design, and configuration. Strong expertise in both Greenfield and Brownfield migration projects. Experience with SAP Landscape Management (LaMa), SAP Business Technology Platform (SAP BTP), implementing RISE-related policies and procedures, including BASIS coordination. Expertise in disaster recovery (DR) setup for SAP environments.’ Certification from leading hyperscale platforms (e.g., AWS, Azure, Google Cloud). Advanced experience in performance troubleshooting, RCA generation, and tools for SAP environments Preferred technical and professional experience Strong analytical and problem-solving abilities, excellent communication and leadership skills. Deep understanding of SAP S/4HANA architecture and cloud integration with strong track record in SAP S/4HANA upgrades and database management (SAP HANA, Oracle, SQL Server, etc.). Ability to thrive in a fast-paced, dynamic work environment

Key Responsibilities: Plan, organize, and oversee daily production operations to meet targets. Ensure optimal resource utilization , including manpower, machinery, and materials. Monitor production KPIs such as cycle time, OEE (Overall Equipment Effectiveness), and defect rates. Implement Lean Manufacturing, Kaizen, 5S, and Six Sigma methodologies for continuous improvement. Ensure strict adherence to ISO/IATF 16949 quality standards and customer requirements. Troubleshoot production issues and drive root cause analysis (RCA) & corrective/preventive actions (CAPA) . Collaborate with quality, maintenance, and supply chain teams to ensure smooth operations. Drive cost reduction initiatives without compromising quality and efficiency. Ensure safety compliance and adherence to environmental & legal regulations . Lead and mentor the production team to enhance skills and performance.

About The Role : Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management Facilitate FMEA and determine improvement opportunities for ticket volume reduction. Set and track against quantitative improvement objectives. Faster incident diagnosis and resolution Incident volume reduction Ensure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time. Facilitate to implement internal / client problem management tools effectively. Provide required guidance / training / coaching to the delivery leads. Bring industry and Capgemini best practices to the account Primary Skills Problem Management Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Problem Management Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Secondary Skills Incident Management Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management

Hands on experience of APM (Application Performance Monitoring)> Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM> Experience on Ticketing tool like Service Now, Jira, ITSM> Good Knowledge of SQL and Linux and Basic understanding of Java> Basic understanding of Incident Management Process and Lifecycle> Basic understanding of SLA/KPIs> Basic knowledge of Microsoft Excel and Power Point> Good Decision making, analytical and time management skills.> Multitasking abilities> Ability to work from office.> Ability to commute to office on self-basis.> Excellent communication skills> Flexibility to work in 24/7 shifts> Providing RCA for Incidents and preparing chronology.> Supporting Application Team with SR and extracting result from Database as required

Key Responsibilities: Oversee in-process quality control and ensure adherence to approved standards. Conduct process approvals and validate manufacturing operations. Perform root cause analysis (RCA) & corrective/preventive actions (CAPA) for quality issues. Utilize 7QC tools for data analysis and problem-solving. Develop and maintain PFMEA, control plans, and standard work procedures . Ensure accuracy in Measurement System Analysis (MSA) & Statistical Process Control (SPC) . Implement process improvements to reduce defects and enhance quality . Collaborate with cross-functional teams to drive quality initiatives. Monitor supplier quality and support audits as per ISO/IATF 16949 standards. Maintain detailed documentation and reporting for quality performance metrics.

Key Responsibilities: Conduct in-process & final inspections to ensure product quality. Implement and monitor quality control processes in manufacturing. Perform root cause analysis (RCA) & corrective actions (CAPA) for quality issues. Ensure compliance with ISO/TS 16949, IATF 16949, and other automotive quality standards . Coordinate with production and design teams to resolve quality concerns. Conduct supplier quality audits and implement improvements. Monitor and analyze PPAP, SPC, and FMEA documentation. Handle customer complaints and ensure effective problem-solving techniques . Work on continuous improvement & lean manufacturing practices to reduce defects.

Design, optimize, and troubleshoot processes for oil and gas production. Develop PFDs, P&IDs, and perform process simulations. Ensure HSE compliance, support commissioning, and enhance plant efficiency with technical solutions and safety protocols. Required Candidate profile Experience in Oil & gas Industry for - Control Systems - Process Design - Process Monitoring & Optimization Send CV to corejobs@consultasia.in with Specialization

1.Addressing customer issues and grievances in a timely and effective manner. 2.Creating guidelines and SOP for transaction errors as well as Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA).

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others developmental activities; assisting Project Manager in day to day project execution. Outcomes: Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts Optimises efficiency cost and quality. Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues Percent of voluntary attrition On time completion of mandatory compliance trainings Outputs Expected: Code: Code as per the design Define coding standards templates and checklists Review code - for team and peers Documentation: Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation requirements test cases and results Configure: Define and govern configuration management plan Ensure compliance from the team Test: Review/Create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain relevance: Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications Manage Project: Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories Manage Defects: Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate: Create and provide input for effort and size estimation and plan resources for projects Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release: Execute and monitor release process Design: Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models Interface with Customer: Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design Manage Team: Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance opportunities etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures Certifications: Obtain relevant domain and technology certifications Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort resources required for developing / debugging features / components Perform and evaluate test in the customer or target environments Make quick decisions on technical/project related challenges Manage a team mentor and handle people related issues in team Have the ability to maintain high motivation levels and positive dynamics within the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback for team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks. Build confidence with customers by meeting the deliverables timely with a quality product. Estimate time and effort of resources required for developing / debugging features / components Knowledge Examples: Appropriate software programs / modules Functional & technical designing Programming languages - proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile - Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved Experience more than 8 years Tech Skills - ReactJS, React SPA, Redux, JavaScript, ES6, Typescript, HTML and CSS Significant experience working with React web along with tools like Flux, Flow, Redux, etc. Good understanding on CI/CD pipelines and experience in Deployment Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state Create front-end modules Experience building a responsive, cross-browser compatible and high-performance web application with maximum code reusability and efficiency Ability to develop functional, technical and user interface designs for an application that meets the defined requirements

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others developmental activities; assisting Project Manager in day to day project execution. Outcomes: Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts Optimises efficiency cost and quality. Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues Percent of voluntary attrition On time completion of mandatory compliance trainings Outputs Expected: Code: Code as per the design Define coding standards templates and checklists Review code - for team and peers Documentation: Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation requirements test cases and results Configure: Define and govern configuration management plan Ensure compliance from the team Test: Review/Create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain relevance: Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications Manage Project: Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories Manage Defects: Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate: Create and provide input for effort and size estimation and plan resources for projects Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release: Execute and monitor release process Design: Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models Interface with Customer: Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design Manage Team: Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance opportunities etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures Certifications: Obtain relevant domain and technology certifications Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort resources required for developing / debugging features / components Perform and evaluate test in the customer or target environments Make quick decisions on technical/project related challenges Manage a team mentor and handle people related issues in team Have the ability to maintain high motivation levels and positive dynamics within the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback for team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks. Build confidence with customers by meeting the deliverables timely with a quality product. Estimate time and effort of resources required for developing / debugging features / components Knowledge Examples: Appropriate software programs / modules Functional & technical designing Programming languages - proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile - Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved Mid-level React. js & Node. js Front End Developer Professional Experience 6+ years of experience in design/development relevant technology disciplines Experience working with Agile and continuous integration in a commercial product environment Roles & Responsibilities Write system code, end to end unit test and documentation. Work with architects and leads to design solutions that articulate the business context, conceptual design and component-level logical design. Ensure development is in compliance with overall architecture vision for the platform and ensures specific components are appropriately designed and leveraged Understand the construction of platform architecture components Participate in design activities and own the development of the work assigned. Work closely with QA and integration team to resolve issues. Able to understand the technology roadmap and delivers cost effectiveness, business value, and competitiveness. Technology Stack Mandatory Web React. js Node. js Docker Preferred Remix Git Shift UK Shift Location Preferable - Trivandrum Any location in India

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others developmental activities Outcomes: Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Outputs Expected: Code: Code as per design Follow coding standards templates and checklists Review code - for team and peers Documentation: Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure: Define and govern configuration management plan Ensure compliance from the team Test: Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain relevance: Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project: Manage delivery of modules and/or manage user stories Manage Defects: Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate: Create and provide input for effort estimation for projects Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release: Execute and monitor release process Design: Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface with Customer: Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team: Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications: Take relevant domain/technology certification Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware s. Strong analytical and problem-solving abilities Knowledge Examples: Appropriate software programs / modules Functional and technical designing Programming languages - proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile - Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved RP33 (SDE3) Level 3 Services Engineer Ab Initio (Niche Skill) Job Description: Work as part of a self-organised Ab Initio engineering team to design and develop software features that are that are delightful and vital to the lives of credit card consumers across all walks of life Work to achieve the goals and vision articulated by Product Management and your management chain Your focus is on a major portion of existing or new team software (e. g. , significant component, set of features, mid-size application or service) Drive engineering best practices (e. g. , Operational Excellence, Security, Quality, etc. ) and set standards, across your team and wider engineering teams Innovate within your team, initiative area and contribute within your technical domain. Requirements for role: You will have leadership experience in delivering throughout the dev life cycle A complete understanding of the capabilities of the latest technologies related to Ab Initio Able to resolve questions from the team related to requirements from architects and product managers Able to quickly come up with a solution to a requirement and identify gaps in requirements to fully define a solution Able to do hand on programming in the GDE and unix scripting languages You are able to effectively communicate and partner across engineering to maximise inner sourcing opportunities and reduce waste You are an advocate for quality and can lead the team leveraging approaches such as Pair Programming. You will be able to find potential savings in effort spent on delivering and find ways to continually increase delivery throughput and eradicate waste You will be able to review code others have developed and feedback any inconsistencies with the standards (written or best practices) You will be able to estimate the delivery timescales and justify these estimates You will be aware of the jenkins pipeline principles Knowledge of Agile practices Experience that would be advantageous: You will be aware of AWS interactions and file storage You will have a core understanding of Lambda programming Solving real world problems and being comfortable working in a complex regulated environment

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 - Software Engineering Outcomes: Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements. Code debug test document and communicate product/component/features at development stages. Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer 1 - Software Engineering and Developer 2 - Software Engineering to effectively perform in their roles Identify the problem patterns and improve the technical design of the application/system Proactively identify issues/defects/flaws in module/requirement implementation Assists Lead 1 - Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to schedule / timelines Adhere to SLAs where applicable Number of defects post delivery Number of non-compliance issues Reduction of reoccurrence of known defects Quick turnaround of production bugs Meet the defined productivity standards for project Number of reusable components created Completion of applicable technical/domain certifications Completion of all mandatory training requirements Outputs Expected: Code: Develop code independently for the above Configure: Implement and monitor configuration process Test: Create and review unit test cases scenarios and execution Domain relevance: Develop features and components with good understanding of the business problem being addressed for the client Manage Project: Manage module level activities Manage Defects: Perform defect RCA and mitigation Estimate: Estimate time effort resource dependence for ones own work and others work including modules Document: Create documentation for own work as well as perform peer review of documentation of others work Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Status Reporting: Report status of tasks assigned Comply with project related reporting standards/process Release: Execute release process Design: LLD for multiple components Mentoring: Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help Knowledge Examples: Appropriate software programs / modules Technical designing Programming languages DBMS Operating Systems and software platforms Integrated development environment (IDE) Agile methods Knowledge of customer domain and sub domain where problem is solved RP32 (SDE2) Level 2 Services Engineer Ab Initio (Niche Skill) Job Description: Work as part of a self-organised Ab Initio engineering team to design and develop software features that are that are delightful and vital to the lives of credit card consumers across all walks of life Work to achieve the goals and vision articulated by Product Management and your management chain Your focus is on a major portion of existing or new team software (e. g. , significant component, set of features, mid-size application or service) Drive engineering best practices (e. g. , Operational Excellence, Security, Quality, etc. ) and set standards, across your team and wider engineering teams Innovate within your team, initiative area and contribute within your technical domain. Requirements for role: You will have experience in delivering throughout the dev life cycle A complete understanding of the capabilities of the latest technologies related to Ab Initio Able to resolve questions from the team related to requirements from product managers Able to come up with a solution to a requirement and identify gaps in requirements to fully define a solution Able to do hand on programming in the GDE and unix scripting languages You are an advocate for quality and leveraging approaches such as Pair Programming. You will be able to find potential savings in effort spent on delivering and find ways to continually increase delivery throughput and eradicate waste You will be able to review code others have developed and feedback any inconsistencies with the standards (written or best practices) You will be able to estimate the delivery timescales and justify these estimates You will be aware of the jenkins pipeline principles Knowledge of Agile practices Experience that would be advantageous: You will be aware of AWS interactions and file storage You will have a core understanding of Lambda programming Solving real world problems and being comfortable working in a complex regulated environment

Role Purpose The purpose of this role is to provide significant technicalexpertise in architecture planning and design of the concerned tower(platform, database, middleware, backup etc) as well as managing itsday-to-day operations Do Provide adequate support in architecture planning, migration& installation for new projects in own tower (platform/dbase/middleware/ backup) Lead the structural/ architectural design of a platform/middleware/ database/ back up etc. according to various systemrequirements to ensure a highly scalable and extensiblesolution Conduct technology capacity planning by reviewing the currentand future requirements Utilize and leverage the new features of all underlyingtechnologies to ensure smooth functioning of the installed databases andapplications/ platforms, as applicable Strategize & implement disaster recovery plans and createand implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues,conducting root cause analysis (RCA) and developing fixes to avoidsimilar issues. Plan for and manage upgradations, migration, maintenance,backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways toimprove efficiency, fine tune performance and reduce performancechallenges Develop shift roster for the team to ensure no disruption in thetower Create and update SOPs, Data Responsibility Matrices, operationsmanuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team,internal stakeholders on database activities w.r.t. progress, updates,status, and next steps Leverage technology to develop Service Improvement Plan (SIP)through automation and other initiatives for higher efficiency andeffectiveness Team Management Resourcing Forecast talent requirements as per the current and future businessneeds Hire adequate and right resources for the team Train direct reportees to make right recruitment and selectiondecisions Talent Management Ensure 100% compliance to Wipros standards of adequateonboarding and training for team members to enhance capability &effectiveness Build an internal talent pool of HiPos and ensure their careerprogression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviewsand appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are wellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to buildengagement within the team Proactively challenge the team with larger and enriching projects/initiatives for the organization or team Exercise employee recognition and appreciation Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Technology Solutions Group, BU Teams, Different Infrastructureteams Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc. IRMC, QA Guidance on risk mitigation and quality standards External Clients Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc. Vendors/ Manufacturers Development and deployment of platforms, applications, databasesetc. Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Technical Knowledge- Knowledge of own tower (platform,application, database etc) - Expert Domain Knowledge- Understanding of IT industry and itstrends- Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. Expert Applies the competency in all situations and is serves as a guideto others as well. Master Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. Behavioral Competencies Managing Complexity Client centricity Execution Excellence Passion for Results Team Management Stakeholder Management Deliver No. Performance Parameter Measure 1. Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2. New projects Timely delivery Avoid unauthorised changes No formal escalations

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.