Job Title: Senior Executive Digital Support Job Type: Permanent, Full-time Function: Digital Transformation Business: Godrej Agrovet Location: Mumbai, Maharashtra, India About Godrej Agrovet: For more information on the Company, please log on to www.godrejagrovet.com Role is a part of the IT/Digital team and hence candidates who have worked extensively on Digital (non-SAP applications) application user support, complaints management are the right fit. Job responsibilities: User support resolution management Provide guidance to users on proper use and features digital solutions. Understand user complaints, ask right questions, and classify complaints with right owners. Update knowledge base with technical documents, procedures, troubleshooting guides. Resolve technical issues, strive for high first-time resolution and customer satisfaction scores. Manage ticketing system for comprehensive database of tickets, issue classification and RCA. Deliver regular training tips to system admin/business representatives. System monitoring SLA management Actively monitor batch jobs, integrations, planned activities and intervene in case of failure. Prepare maintenance plans, upgrades, scheduled activities for digital solutions. Manage active coordination closure with SAP, Infra and partner support teams. Manage SLA for business users driving prompt resolution with internal and external owners. Create and execute test cases for new features in the application and dashboards, ensuring functionality and performance meet business requirements. Testing, deployment and adoption tracking Document test cases, execution results, and any identified defects for future reference and process improvement. Participate in daily scrum calls, providing updates on progress, challenges, and potential risks. Analyze data from a process perspective, identifying gaps and areas for improvement. Highlight track identified gaps, timely resolution closure with relevant stakeholders. Adoption tracking for the applications Key stakeholder interactions: Business team members IT team (Infra and SAP) Digital team Ideal profile- Keywords: Digital application support, Level 1 troubleshooting and support, Business applications support, SLA management, Root cause analysis, Business Analyst Key skills: Quick learner and ability to interact with cross functional stakeholders. Gather good understanding of the organisation s digital, IT systems and user behaviour. Customer service orientation- listening ability and patience to understand issues. Good verbal and written communication skills Critical thinking skills Ability to analyse complaint data and create meaningful next steps for root cause closure. Knowledge in JIRA or similar product management tool Qualifications experience: Educational Background: B.Sc (IT), degree in Computer Science, Information Systems, or a related field. Experience: Minimum of 3 years of relevant experience

2 yr BPO Quality Manager on the paper(Insurance outbound sales)..Training Manager will be an advantage Exp , AM/DM cannot apply Call Callibration, Quality Audit, Quality Score , CSAT Required Candidate profile WFO-Kolkata only not for Delhi/NCR and Bangalore .Apply those who can relocate in Kolkata IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

1)Monitor, evaluate & score Outbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

Provide guidance to users on proper use and features digital solutions. Understand user complaints, ask right questions, and classify complaints with right owners. Update knowledge base with technical documents, procedures, troubleshooting guides. Resolve technical issues, strive for high first-time resolution and customer satisfaction scores. Manage ticketing system for comprehensive database of tickets, issue classification and RCA. Deliver regular training tips to system admin/business representatives. System monitoring SLA management Actively monitor batch jobs, integrations, planned activities and intervene in case of failure. Prepare maintenance plans, upgrades, scheduled activities for digital solutions. Manage active coordination closure with SAP, Infra and partner support teams. Manage SLA for business users driving prompt resolution with internal and external owners. Create and execute test cases for new features in the application and dashboards, ensuring functionality and performance meet business requirements. Testing, deployment and adoption tracking Document test cases, execution results, and any identified defects for future reference and process improvement. Participate in daily scrum calls, providing updates on progress, challenges, and potential risks. Analyze data from a process perspective, identifying gaps and areas for improvement. Highlight track identified gaps, timely resolution closure with relevant stakeholders. Adoption tracking for the applications Key stakeholder interactions: Business team members IT team (Infra and SAP) Digital team Ideal profile- Keywords: Digital application support, Level 1 troubleshooting and support, Business applications support, SLA management, Root cause analysis, Business Analyst Key skills: Quick learner and ability to interact with cross functional stakeholders. Gather good understanding of the organisation s digital, IT systems and user behaviour. Customer service orientation- listening ability and patience to understand issues. Good verbal and written communication skills Critical thinking skills Ability to analyse complaint data and create meaningful next steps for root cause closure. Knowledge in JIRA or similar product management tool Qualifications experience: Educational Background: B.Sc (IT), degree in Computer Science, Information Systems, or a related field. Experience: Minimum of 3 years of relevant experience

Job Purpose Support Supplier Quality team through supplier quality assurance program. Responsible for ensuring that products manufactured meet quality standards and thereby reducing number defect and cost of poor quality. Assist product development and new product introduction from initial stage to mass production. Root cause analysis and ensure feedback loop to prevent stoppage of solar plant construction and operation. Job Title: Supplier Quality Manager Support India and EMEA Suppliers Location: Bangalore or Chennai, India Job Duties and Responsibilities Lead global Supplier Quality team, reporting to Director of Quality Coordinate with Sourcing and supply chain team members and ensure supplier qualification and supply readiness according to FTC sourcing strategy Responsible for Quality at Source and Drive Zero Defect mentality within the Supply Base. Accountable for Supplier Qualification through FTC Solar Supplier Quality Program (Audit, PPAP etc.) Work with suppliers ensure adherence to FTC Solar s PPAP Requirement (PFC, FMEA, CP, FAI etc.) and responsible for review and approval prior to Mass Production Ensure control of process and product parameters of all FTC Solar key components at supplier to meet End Product Requirement. Support new Product Launches ensure compliance to required Standards Product Requirement. Conduct inspection ensure product quality during all stages of Supplier Qualification Mass Production (FAI, PPAP, PDI etc) Responsible for driving and closing RCA Corrective Actions of Supplier Quality issues. Work with the supplier directly, ensure action plan closure to address Customer Complaints. On-site Supplier visits for RCA Verification of CAPA. Responsible for driving and closing actions related to Supplier Development and Part Development Review supplier processes work on improvements (Kaizen, Poke-Yoke, Lean, Six Sigma etc) Responsible for monitoring supplier performance, identify work on improvement opportunities within Supply Base. Support SQ other relevant team members to monitor, report supplier quality performance. Experience and Education: BE / B. Tech (Mechanical) or Engineering Equivalent 8+ Year Experience in Supplier Quality Function Travel: 50% and on Need basis Knowledge, Skills Abilities: Knowledge in Quality Management System (ISO 9001) Knowledge in Supplier Qualification, Supplier Audit, Supplier Development and Part Development Knowledge in PPAP and its related activities PFC, FMEA, QCP, FAI, MSA, PSW etc Knowledge in Control Plan and method to ensure Adherence at Supplier End Knowledge in Root Cause Analysis Corrective Action of Supplier Quality Issues (8D etc) Knowledge in Measurement Technique, Inspection Method Equipment Knowledge in reading and interpretation of Engineering Drawings Knowledge in Manufacturing Processes (Sheet Metal Fab, Tube Rolling, Welding, Casting, Assy etc) Knowledge in Surface Coating - HDG, Pre Galv, Zn Flake, Geomet, Plating, Powder Coating, Painting etc Knowledge in Products like Motors, Dampers / Shock Absorbers Planning and prioritising activities, good communication and interpersonal skills Self-driven, and decision-making qualities. Ability to work in a diverse and dynamic environment.

Job Purpose Support Supplier Quality team through supplier quality assurance program. Responsible for ensuring that products manufactured meet quality standards and thereby reducing number defect and cost of poor quality. Assist product development and new product introduction from initial stage to mass production. Root cause analysis and ensure feedback loop to prevent stoppage of solar plant construction and operation. Job Title: Supplier Quality Manager Support India and EMEA Suppliers Location: Bangalore or Chennai, India Job Duties and Responsibilities Lead global Supplier Quality team, reporting to Director of Quality Coordinate with Sourcing and supply chain team members and ensure supplier qualification and supply readiness according to FTC sourcing strategy Responsible for Quality at Source and Drive Zero Defect mentality within the Supply Base. Accountable for Supplier Qualification through FTC Solar Supplier Quality Program (Audit, PPAP etc.) Work with suppliers ensure adherence to FTC Solar s PPAP Requirement (PFC, FMEA, CP, FAI etc.) and responsible for review and approval prior to Mass Production Ensure control of process and product parameters of all FTC Solar key components at supplier to meet End Product Requirement. Support new Product Launches ensure compliance to required Standards Product Requirement. Conduct inspection ensure product quality during all stages of Supplier Qualification Mass Production (FAI, PPAP, PDI etc) Responsible for driving and closing RCA Corrective Actions of Supplier Quality issues. Work with the supplier directly, ensure action plan closure to address Customer Complaints. On-site Supplier visits for RCA Verification of CAPA. Responsible for driving and closing actions related to Supplier Development and Part Development Review supplier processes work on improvements (Kaizen, Poke-Yoke, Lean, Six Sigma etc) Responsible for monitoring supplier performance, identify work on improvement opportunities within Supply Base. Support SQ other relevant team members to monitor, report supplier quality performance. Experience and Education: BE / B. Tech (Mechanical) or Engineering Equivalent 8+ Year Experience in Supplier Quality Function Travel: 50% and on Need basis Knowledge, Skills Abilities: Knowledge in Quality Management System (ISO 9001) Knowledge in Supplier Qualification, Supplier Audit, Supplier Development and Part Development Knowledge in PPAP and its related activities PFC, FMEA, QCP, FAI, MSA, PSW etc Knowledge in Control Plan and method to ensure Adherence at Supplier End Knowledge in Root Cause Analysis Corrective Action of Supplier Quality Issues (8D etc) Knowledge in Measurement Technique, Inspection Method Equipment Knowledge in reading and interpretation of Engineering Drawings Knowledge in Manufacturing Processes (Sheet Metal Fab, Tube Rolling, Welding, Casting, Assy etc) Knowledge in Surface Coating - HDG, Pre Galv, Zn Flake, Geomet, Plating, Powder Coating, Painting etc Knowledge in Products like Motors, Dampers / Shock Absorbers Planning and prioritising activities, good communication and interpersonal skills Self-driven, and decision-making qualities. Ability to work in a diverse and dynamic environment.

Job Description Roles Responsibilities: Ensure the technical requirements at supplier before start of production i.e. drawing, QAP and technical specification. Ensure the raw materials test certificates and consumables certificates according to drawing, QAP and technical specifications. Ensure calibration of measuring instruments welding machines used at supplier place. Conduct visual and measurement inspections of products/materials as per QAP, drawing technical specifications to ensure the quality compliance. Identify and document the nonconformities through detailed RCA, followed by CAPA. Monitoring Production Processes: Continuously monitor production to ensure compliance with established quality standards and address any deviations. Quality Control Inspections: Conduct routine inspections of formwork components to identify defects and non-conformities, ensuring timely corrective actions. Documentation and Reporting: Maintain detailed documentation of quality control activities in line with QAP, including inspection reports, audit findings, and corrective actions Having sound knowledge of welding standards, manufacturing processes and Testing standards. Communicate the quality issues and collaborate with cross functional teams (Supply chain, Engineering) Work closely with the Engineering team to communicate any known issues with purchased parts or products or process deviations identified during inspections. Identify the area for quality improvements and recommend the process simplification. Qualifications Degree in Manufacturing or Engineering or equivalent education Minimum five years of experience in a similar role dealing with quality systems, customers and suppliers management, supplier development and audits

Candidate has to co-ordinate with Clients (Internal External) to validate their details and update the Escalation Portal accordingly. Mode of co-ordination with Clients - Emails and Phone calls. Sending daily morning report to senior management, showcasing the tasks in hand. Working on CRs given by client Checking daily target of ORSes and action them efficiently. Updating soft copies as per the implementation. Follow up with clients or with internal teams (if required) Responding to client queries on mail/Call. Follow up with clients of different CRs Changes in Manual escalation portal, used by internal team. checking production issues and ensuring quick resolution Co-ordinating with product team for any new requirements. Sharing RCA with client/Internal team regarding any complaint scenario Auditing JIRA/CRs actioned by other teammates. Raising Gitlabs for some new requirements to product team. Ensuring that applications are set to Production in Live environment without any delay. Should Guide and Coach new team members. Ensuring that SRs are checked and actioned on time for ICICI Bank. Closing SR after implementation also giving confirmation to clients on mail or on call. Sharing Call logs reports on weekly basis for various clients. e.g. Axis CIB, Indusind, ADCB Should ensure team is Sending daily EOD report to senior management, describing the scope of work completed by the team. KPIs Performance: Should have Decent Communication Skills Should be confident to converse with Clients Should be flexible with rotational shifts and week offs. Should have eager to learn new things. Right Attitude and Team Player. Should have Proactive approach. Organizational Process Adherence Timely Applying leaves Attendance Discipline Learning and Development Refresher Sessions LINQ certifications Email etiquettes session by LND Key Decision Pointers (capture any decision-making authority, if any): Analysis of error captured by automation Mandated Certifications in the role: Certification courses related to domain process Linked Career Roles Through learning and certifications, Internal Job Rotations available across the organization. Background: Education: B. Com/B.A. or equivalent graduates Work Experience: 0 to 1 Year Technical Domain Knowledge Behavioral/Soft Skills Effective communication skills and ability to articulate properly

Job DescriptionJob Description Health, Safety, Security & Environment Executive Work Dynamics About JLL Were JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! We employ more than 400 HSSE specialists across our Work Dynamics business. Our primary areas of safety focus are in our Facilities Management and Project & Development Services but also encompass wider WD product lines. Until now, our HSSE management has been built around local and regional structures. However, with the increasing globalization of our client base, we are now seeking to implement a global HSSE programme to deliver the global consistency and excellence our clients and shareholders demand and our people deserve. This role will be crucial in ensuring the global programme is implemented across the India sites of our WD Business. Role Purpose As a member of the JLL West Asia HSSE team, this individual will be responsible for implementing and managing HSSE for one of the JLL’s key India WD accounts. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. To demonstrate leadership in HSSE management, ensuring that the JLL HSSE and Client Management System and Standards are applied across areas of responsibility. To promote a positive, proactive safety culture and to influence stakeholders and ensure alignment and compliance with all client HSSE related policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong safety culture and deliver world class results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Ensure Client and JLL HSE Procedures are implemented at the Client location Ensure HSE trainings, Mock drills and Tool box talks are conducted Ensure the site and facility operations within the scope of services are in adherence to the applicable HSE regulations Ensure timely reporting of incidents and management of RCA and CAPA. Conduct HSE audit for the site and submit report to the admin team Ensure external/ internal HSE audit points are closed and ensure to avoid recurrence of the audit points Ensure building and services related HSSE risk assessments are in place Manage account specific incident and accident investigations. Support implementation of an effective account HSSE communication plan. Every day is different, and in all these activities, we’d encourage you to show your ingenuity. Sound like you? To apply you need to be / have The Candidate Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organisational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 5 years’ experience developing, implementing, and managing HSSE programs Strong track record HSSE management experience within Operational Management systems and working with corporate clients. Appropriate recognized Professional HSSE qualifications and memberships. An agile approach to stakeholder management – able to operate effectively in a matrix structure. A strong orientation to goals and measurable results.

Ensure that the organization s Quality Management System confirms to customer, internal, requirements. Ensure evaluation of, and reporting on,Customer quality requirements for root cause , and take relevant corrective measures with RD Project leading at supplier end for Controller/PCB Assembly build up from QC perspective Inprocess and EOL lines issues taking up with relevant department for RCA corrective measures Field issues related to controller taking up for RCA Corrective measures with internal electronics RD team as well with supplier as applicbale Oversee product recalls/Warranty Issue and line rejection Report to top management on the performance of the QMS,which shall include the need for improvement. Execution of new production development with RD department for Quality requirement for Inprocess/EOL Coordinating with RD department time to time for issues observed during QC checks for its resolution (Not hampering dispatched schedules) Continual improvement in Processes for increased efficiency, Employee engagement, customer satisfaction etc Reviewing the release DCR (Design change release) for controller from quality standpoint and taking up with RD for any queries before final release to production Participate in NPD activities from Quality perspective

Location: Kanjurmarg, Mumbai. Required Technical and Professional Experience Any Professional level active certification from OEM (F5, Citrix) Hands on experience Citrix Net scalar and F5 Devices Experience on F5 Products (LB and WAF) Good Knowledge and Hands on Static and Dynamic Routing protocol: (BGP, EIGRP, OSPF) and failover concepts. Knowledge and hands on LTM/GTM, GSLB, HA, Cloud XC concepts. Experience on ASM will be preferred. Knowledge of SSL offloading and understanding of OWASP waf. Work from client location in Airoli, Navi Mumbai. 24*7 shift operations Implementing change request w.r.t LB and WAF technology Configure and troubleshoot Load balancer and WAF devices Troubleshooting severity issues Attending client meeting of change discussions. Support in providing RCA. Understanding vulnerability assessment and security hardening process. Minimum 6-8years of experience. Attend and able to participate in architecture discussion.

Exciting Opportunity at Eloelo: Join the Future of Social Media with India s largest Live Streaming Social Gaming Platform Are you ready to be a part of the dynamic world of live streaming and social gamingLook no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore. About Us: Eloelo stands at the forefront of the creator economy, live streaming gaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms, and captivating live games. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive. Recent Milestone: In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai Waterbridge Ventures with a cumulative capital raise of over $37 Mn. Why Eloelo Be a part of a team that thrives on creativity and innovation in the live streaming and social gaming space. Build a new-age social network, almost like a digital third place that is safe, trusted encourages interactivity Create at the intersection of RTC, AI, Games, Audio/ Video, ML Chat which empowers creators to grow and monetize their presence Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere What You Will Do Acquisition strategy: Identify and strategise the next set of cohorts and channels that we need to unlock. This is going to set the roadmap of the pod and effectively unlock new opportunities for activation improvements Drive Initiatives: Liaise with internal team members and also with Product, Analytics, Creatives, etc., to drive solutions, scale-up, and achieve efficiency improvement in performance campaigns Performance Management: Identify issues which impact CPI and incoming user quality and RCA Strong understanding of data - we are a data driven organization, and measure outcomes closely through internal metrics. You will be working closely with the Analytics team across problem discovery, solutioning, execution and measurement What Will You Need Bachelors / MBA degree in any discipline from a top-tier college - MBA is preferable 5+ years of experience in performance marketing strategy / Growth in a high-growth startup, or strategy consulting firm Structured problem-solving with good communication skills Data-driven with good Excel skills. Proven ability to take up high ownership Ability to collaborate with internal and external stakeholders (within the company) Enthusiastic about learning new skills and solving challenging problems If youre ready to be a part of a groundbreaking journey and contribute to the success of Eloelo, apply now! Lets redefine the future of live streaming and social gaming together. Eloelo is an equal-opportunity employer. We encourage applicants from all backgrounds to apply Some more feathers on our hats are as follows - set to cross 50 Million users by end of 2023 FY Tol Mol ke Bol makes a comeback with Rahul Dua on Eloelo App Live streams are becoming a more interactive medium than just a broadcast medium, says Nisheeth Pandey, Eloelo

Job Purpose (Significance of the role Objectives) The role involves designing VD components using advanced CAD tools, ensuring alignment with kinematic, structural, packaging, DFM, and DFA requirements. You will collaborate with vendors and technicians to assess manufacturing feasibility, incorporate Root Cause Analysis (RCA) findings into future design iterations, and ensure seamless integration of all components. Key Responsibilities and Deliverables Design, develop, and optimize components for suspension, steering, powertrain, and braking subsystems. Integrate components into system and vehicle-level sub-assemblies using CAD tools. Select materials for structural components, evaluating various design trade-offs. Validate the feasibility of manufacturing, assembly, and service processes. Ensure components meet defined engineering requirements. Coordinate with cross-functional teams to resolve engineering challenges and bottlenecks. Desired Qualifications: Required Qualification, Knowledge, and Experience Bachelor s degree in Mechanical Engineering or a related field. 2 - 4 years of experience in component design (preferred). Proficiency in 3D CAD software such as SolidWorks, CATIA, or NX. Strong knowledge of DFM, DFA, GDT, and DFMEA. Hands-on experience in component design, analysis, and validation. Key Competencies Highest level of integrity. Sense of ownership and pride in his/her performance and its impact on the companys success. Strong interpersonal skills. Self-motivated, passionate about the domain, eager to learn new things, and takes initiative challenges. Analytical mind with a problem-solving attitude. Eagerness towards learning and a proactive mindset. Needless to mention, teamwork, confidentiality, and ethics are pre-requisite for the role.

Description Quality Assurance Manager Burns McDonnell India is seeking candidates for the role of Quality Assurance Manager in the Transmission Distribution (TD) industry. The Quality Assurance Manager is responsible for overseeing quality control, quality assurance and implementing quality management processes, also monitor and control the same to drive continuous improvement in all the project activities and coordinate with BMcD Quality Manager globally. The successful candidate will report directly to the GP manager and maintain the current quality system and enhance it further to establish a robust total quality management system which is also aligned with quality requirement from BMcD. Key Responsibilities Manage the implementation of Burns McDonnells Corporate Quality Program including policies, standards, procedures, and best practices. Develop strategic plan related to quality in alignment with leadership goals. Responsible for tracking and recordkeeping the outcomes of the quality audits. Provide technical and industry competence with respect to quality concepts and quality programs. Support audit programs and serve as an auditor. Manage knowledge capture methodologies, including the Root Cause Analysis Corrective Action program. Review the quality management system and identify process enhancements based on review/audit findings to improve the overall quality of our services. Manage quality-related training by: Conducting quality awareness training within the GP which includes refresher courses for existing employees as well as introductory courses for newly onboard employees. Conducting intermittent sessions to create awareness of the processes implemented to drive quality behaviors and how it helps to improve quality within the GP Training staff in any recent changes made to the quality process in a timely manner so that everyone is up to speed with these changes. Encouraging department teams to build organizational knowledge by utilization of Knowledge Capture Tool (KCT) Identifying and managing continual improvement initiatives Collaborating with business line managers and office managers to finalize the process of improvements and implementation within the team Establish measures that indicate performance of the organization againstthe requirements of the quality program. Report on the performance of the organization against the requirements of the quality program to leadership. Coordinate with the Corporate Quality department and others in quality roles throughout the organization. Advice on the use of QTS and/or other methods for recording quality reviews. Conduct internal process audits regularly and publish the findings by providing actionable feedback to help drive higher quality process compliance and ensure preparedness for ISO 9001 periodic surveillance/recertification audits. Perform quality assurance in the GP as accomplished by embracing the Q3 (Self-Check) and Q4 (independent check) process. The Quality Assurance Manager should monitor the consistency of Q3 and Q4 review process implementation on projects and tasks and report any gaps to the GP management. Conduct assessment of quality comments as categorized on Q4 reviews and identify the root cause. Once root cause is identified, suggest corrective action related to training or technical changes needed to implement and present it to the project team. Conduct Root Cause Analysis (RCA) for the deliverable with quality score 2or below with the project team. Conduct performance evaluation for selected staff, as applicable. Support diversity initiatives, as applicable. Coordinate with the BMcD TD Quality Assurance Director/Manager to align the quality management system between the offices. This will include but not limited to: Aligning with the corporate QMS and GP specific quality systems Setting priorities to get feedback on BMI delivered services. Collaborate on leveraging the BMcD experience. Performs other duties as assigned. Qualifications Qualifications Skills Bachelors (or Masters) degree in any Engineering discipline from a recognized university 12 years of total experience in engineering or consulting organization Certifications/Diplomas from reputable institutes relevant to quality management functions as applied to engineering consultancy will be an added advantage. Collaborative work style and robust people skills for effective stakeholder management Self-driven and enthusiastic about quality management in engineering projects Well organized individual with good data management skills Strong written and verbal communication skills Good management skills Job Management Primary Location India-Maharashtra-Mumbai Schedule: Full-time Travel: No Req ID: 250721 Job Hire Type Experienced Not Applicable #BMI N/A

Hands on experience of APM (Application Performance Monitoring) > Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM > Experience on Ticketing tool like Service Now, Jira, ITSM > Good Knowledge of SQL and Linux and Basic understanding of Java > Basic understanding of Incident Management Process and Lifecycle > Basic understanding of SLA/KPIs > Basic knowledge of Microsoft Excel and Power Point > Good Decision making, analytical and time management skills. > Multitasking abilities > Ability to work from office. > Ability to commute to office on self-basis. > Excellent communication skills > Flexibility to work in 24/7 shifts > Providing RCA for Incidents and preparing chronology. > Supporting Application Team with SR and extracting result from Database as required.

As the SEO Assistant Manager , you will play a crucial role in driving traffic & new user acquisition through organic search . You will work collaboratively across teams, primarily focusing on optimising Truemeds web presence and boosting keyword rankings on Google. You will also be responsible for GMB, YouTube and our App, with a special focus on technical SEO aspects, data oversight, analysing trends, identifying areas for improvement, and driving growth initiatives that directly impact our business goals. Key Responsibilities: SEO Strategy : Develop and execute strategies to boost the organic ranking of Truemeds website on search engines. Content Strategy : Develop and execute comprehensive content strategies aligned with both broad SEO objectives and targeted keyword goals. Stay updated on the latest SEO, ASO, social media, and eCommerce marketing trends, continuously adapting strategies to maintain a competitive edge in the industry. Collaboration : Work with Product, Analytics, Creatives, and Tech teams to implement solutions that improve overall efficiency and performance. Performance Management : Conduct root cause analysis (RCA) to resolve traffic issues and ensure the highest quality of incoming users. Data-Driven Decision Making : To measure and assess SEO performance, solve problems, and optimise efforts. Optimisation & Innovation : Strategize new ways to enhance keyword ranking, organic reach, and conversions driving impactful results. Requirement: Educational Background : Bachelor s degree or MBA from a top-tier institution. Basic technical knowledge - HTML, CSS, JS, SSR, Next JS, React JS, WordPress. Proficiency with SEO tools like Google Analytics, Google Search Console, SEMrush, Ahrefs, and Moz. Experience : 3-4 years of experience in SEO, preferably in a digital marketing agency or a high-growth startup, with a deep understanding of search engine algorithms and ranking factors. Analytical Skills : Strong understanding of data analysis, problem-solving, and SEO metrics. Expertise in Excel is crucial. Experience with A/B testing and conversion rate optimization (CRO) is preferred. Ownership & Initiative : A self-starter with a proven track record of taking ownership and delivering results. Collaboration : Ability to work effectively with both internal and external stakeholders across different functions. Growth Mindset : Eagerness to learn new skills, innovate, and solve complex problems.

Leading BPO in Bangalore/Gurgaon Hiring for SME/Subject Matter Expert International Banking Voice Experience is Mandatory 5 Days working Shifts 24*7 Customer Service Process CTC UPTO 6LPA Require Either SME on Papers or Tenured Sr Executive on papers Looking for Immediate joiners/Max 1 Month notice period Role and Key responsibilities: Groom new hires & provide floor support to enhance customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge: Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Experience handling voice and chat transaction. Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Interested candidates can mail their cv at simmi@hiresquad.in

Roles & Responsibilities: Investigate and resolve system and application errors beyond L1 scope. Conduct root cause analysis (RCA) for recurring issues. Monitor scheduled banking jobs, identifying performance bottlenecks. Address escalated user issues related to applications, databases, or security. Collaborate with L3/L4 teams for critical problem resolution. Required Skill Set: Strong analytical and debugging skills. Experience in incident resolution and system performance analysis. Knowledge of banking systems, job monitoring, and IT operations. Preferred Skill Set: Familiarity with SQL queries and database troubleshooting. Understanding of enterprise-level IT support workflows.

Position Purpose To effectively provide timely and dependable resolution to all the product related issues (functional and technical ) experienced by the customers. Work with internal and external teams to resolve complex software issues, while investigating product defects, enhancements and limitations. Location: Support Engineer - Bangalore, Hybrid Major/Key Accountabilities To work on the incidents reported by customers and do the root cause analysis. Based on the root cause analysis, come up with data correction or/and software correction proposal. Liaise with external and internal teams to resolve the incidents reported by the customers. Create product specific knowledge base content. Maintain consistent and regular communication with customers on the status of their requests. Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers. Handle and manage customer escalations effectively Provide feedback on the product improvement. Qualifications Essential A degree in Applied Mathematics, Computer Science, Engineering or equivalent degree. Experience/ Skills and Knowledge Minimum of 2 years of experience in development support / maintenance project. Strong analytical and problem solving skills. Must have excellent written and verbal communication. Must have strong SQL knowledge Should be able to debug and provide code correction in one of the languages: Scala/JAVA/Python Knowledge and experience on any Supply Chain Management related solution will be an added advantage. Well versed with the Support Processes Ready to learn new products and functionalities

Job Title Design Engineer Location Bangalore Job & Division Summary This position is for candidate who will handle product design, make detailed drawings and parts, prepare machinery layouts, and bills of materials or handle technical tasks related to Ingersoll Rand products. They will also share their expertise to help with product development and design improvement projects at the Ingersoll Rand Engineering Technology Centre in India. Responsibilities Engineering and design of industrial rotating equipment such as blowers, boosters, gears, and allied parts. Understand the design task requirement from global teams and execute with highest level of quality standard. Creation of 3D casting & machining part models, assemblies, and detailed drawings using Autodesk Inventor according to Ingersoll Rand standards, with PLM/PDM release in Windchill and SAP. Perform design calculations to demonstrate the capability of designs. Document Engineering changes thru ECR, ECN, or ECO processes. Cross-functional and global team collaboration. Mandatory Skills Minimum 2 years of experience in 2D and 3D CAD modelling of large industrial rotating equipment using Autodesk Inventor, AutoCAD, and Windchill PLM. Minimum 2 years of experience in the creation of casting, machining, and sheet metal parts is mandatory. Good understanding of DFMA, RCA, GD&T, tolerance stack-up, pipe routing, and tubing. Knowledge of gears, bearings, valves, O-rings, and OEM component selection. Desired skills: Experience in NPD and VAVE projects is an advantage. Multiple CAD skills in Creo, SolidWorks, Inventor, and understanding of FEA principles is an advantage. Proactive, self-motivated individual with the ability to multitask and strong communication skills in English. Excellent time management and organizational skills. Ability to travel both domestic and international as and when required Flexible, adaptable, and eager to deliver timely results despite unanticipated challenges. Basic Qualifications Bachelor s degree in mechanical engineering or related discipline 3 to 5 years of experience in design of industrial equipment. (Experience in design of large industrial products, rotating machines like pumps, compressors, or blower systems will be an advantage) What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco. Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Job Title Senior Design Engineer - Refrigeration Location Bangalore Job & Division Summary: Electrical and Instrumentation support for Bioprocessing systems of Ingersoll Rand. Responsibilities The candidate will oversee Designing, Developing, and supporting the technical work for Ingersoll Rands Air Treatment product portfolio, which includes the different types of Refrigerated Compressed Air dryers and Filters. The candidate will support and execute the engineering work and keep alignment with ongoing assignments, by considering technicality, time and Quality requirements. As well candidate meets the First pass yield and on time delivery. Engage with Global key stakeholders and meet the business partner s expectations. Flexible Travel as required to global location on need basis. Drive the design review and lead the project technically as per NPD process. Maintain all design documents for Design verification. Select all system Refrigeration system component and work with supplier to optimize the system cost. Execute the DFMEA, RCA of design problems as on need. Mandatory Skills A solid background with at least 5 years in the HVAC industry, focusing on air conditioning and refrigeration. Proficient in developing new products that utilize refrigeration vapor compression technology. Practical knowledge and experience with A2L/A3 category flammable refrigerants such as R32, R290, R454B, R1234yf, etc., along with a strong grasp of associated safety standards, Handling and industry trends. Experienced in the design and development of thermal systems and heat exchangers, including expertise in their sizing and performance calculations. Desired skills: Proficient in overseeing the product development cycle and adept at managing modifications throughout the products lifespan. Well-versed in compliance with regulatory standards such as CE, PED, and F-gas regulations. Skilled in using CAD software like Creo or Autodesk Inventor, and proficient with PLM systems such as Windchill or similar tools. In-depth understanding of design and manufacturing concepts. Experienced in conducting tests and qualification procedures for air conditioning and refrigeration systems. Capable of accurately estimating product costs from an engineering perspective. Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Competent in resolving disputes and employing critical thinking to address challenges effectively. Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical information to stakeholders Basic Qualifications Experience:- Bachelor s degree in mechanical engineering or M. tech heat exchanger / thermal / Refrigeration specialization (added Advantage) 6 ~ 10 years of Exp. in Air conditioning and refrigeration field. Proactive, self-motivating with ability to develop own priorities. Excellent time management and organizational skills. Ability to travel both domestic and international as and when required, Flexible, adaptable, and eager to deliver timely results despite unanticipated challenges. What we Offer We are all owners of the company! Stock options( Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Skill/Competency Requirements: Need to have experience in Big Data technologies and support projects. Able to quickly analyze complex SQL queries and grasp underlying functionality and able to provide RCA Well experienced in working with Hive scripts Experienced in working on Big Data technologies like Hive, Hue, Oozie. Experienced in working on L2/L3 support

Need Quality Auditor from International Voice Process. Must have Min 1yr Exp as Quality Analyst from International Voice process BPO. Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibility: Basic understanding of Reliability and Plant Maintenance. Conduct Failure Mode and Effect Analysis (FMEA) of equipment. Identify all possible failure modes of equipment. Analysis of failure data from CMMS software. Communicate with Reliability Team and presenting test, results to the Reliability Manager. Imaginative approach of Failure Mode and Effect Analysis. Experience in value-added preventive maintenance tasks Good Knowledge of Root-Cause Failure Analysis PMO(PM Optimization) Reliability metrics like MTTR, MTBF, etc. Knowledge of reliability engineering principles and techniques Experience with reliability analysis tools and methodologies Ability to work effectively in a team environment Basic understanding and knowledge of machinery fundamentals, including pumps, motors, gearboxes, blower, compressors etc. Basic understanding and knowledge of electro-mechanical fundamentals.

The primary responsibility would be overseeing complete Load balancing and network Packet Broker operation. Load Balancing Engineer with hands-on experience on F5 BIG-IP GTM and LTM devices as well as Citrix NetScaler.