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3.0 - 6.0 years
2 - 4 Lacs
Pune
Work from Office
Job Roles & Responsibilities: Investigation of internal and external complaints and providing feedback. Conducting daily/weekly briefing and review sessions. Conducting trainings for on-floor/ in-training agents to improve compliance. Reviewing and tracking completion of root cause analysis and action plan. Provides actionable data to various internal support groups as needed. Prepare and analyze internal and external compliance reports for management staff review. Acts as a Subject Matter Expert Candidate Requirements: Minimum of 3 years of international voice (USA) BPO experience Minimum of 1 year of Collections or Retention experience Voice (Mandatory) Should be comfortable working in night shifts Should have excellent verbal and written communication skills Should have good presentation skills Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills Should have the ability to execute policies, processes and procedures of the organization Should be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines. Candidates from quality background are considered.
Posted 1 month ago
5.0 - 10.0 years
20 - 25 Lacs
Bengaluru
Work from Office
SME for GSF team is responsible for tech rollout for GSF business. They work with TPM, PMs, Operations, Supply Chain and Business teams to land tech programs successively. All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview. SME traces ownership across stages of 1. Ideation (OP) and budgeting 2. Design, 3.Development, 4. Testing 5. Deployment, 6. Adoption, and 7. Post deployment support for tech/product roll out 8. RoI attainment. 1. Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast. 2. Work with tech teams for new product design and tech enhancement for operations as customers 3. Creating roadmap of Product development and milestones for pilot and phase roll out. 4. Specific configuration and tool set up, UAT. 5. Change management 6. Operations and ACES on boarding and readiness. 7. Defining and achieving success metrics. 8. Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE 9. Documentation and archiving. 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Posted 1 month ago
1.0 - 9.0 years
3 - 11 Lacs
Bengaluru
Work from Office
Required Skills Functional | IT Operations Management | Operational Procedures Technology | IT Technical Support Activities | Second Line Support Technology | IT Asset Management Tools / Systems | CA Asset Management Functional | Investigation Methods | Asset Verification Behavioral | Aptitude | Data Related Skills Behavioral | Microland Skills | Customer Centricity Functional | Asset Management | Asset Operation Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: Will be responsibel tp manage, control and protect IT hardware, software and contract assets throughout all stages of its lifecycle. He/She will also be responsible to proactively take actions to improve customer experience, reduce risk, achieve savings and mature the ITAM program. 1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications. 2. Develop plans for deploying and administering virtual machines, images, and virtual apps 3. Assist with researching, evaluating, and recommending VDI related hardware, software and services. 4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge. 5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise. 6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation. 7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc. 8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. 9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators. 10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors. 11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.
Posted 1 month ago
6.0 - 15.0 years
11 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Oversee the maintenance and operation of critical physical infrastructure including power distribution ,cooling systems , and building mintoring systems Manage on site teams of technicians ,sub contractors and vendors drive safety and security culture in the team Engage in improvement to enhanxe facility efficiency perform routine and emergency services on critical systems such as DG sets , UPS systems and cooling systems Utilize RCA and trouble shooting skills to resolve issues Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up
Posted 1 month ago
6.0 - 15.0 years
11 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Oversee the maintenance and operation of critical physical infrastructure including power distribution ,cooling systems , and building mintoring systems Manage on site teams of technicians ,sub contractors and vendors drive safety and security culture in the team Engage in improvement to enhanxe facility efficiency perform routine and emergency services on critical systems such as DG sets , UPS systems and cooling systems Utilize RCA and trouble shooting skills to resolve issue Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up
Posted 1 month ago
6.0 - 11.0 years
2 - 6 Lacs
Bengaluru
Work from Office
End Point Security Engineer - Total Yrs. of Experience 6 + Years Relevant Yrs. of experience 6+ Detailed JD (Roles and Responsibilities) - 6 to 10 years work experience on Microsoft Defender for Endpoint (Implementation, deployment, configuration, Monitoring) - Work Experience on Trend Micro Products [Implementation, deployment, configuration, Monitoring] ( Apex Central, Portal protects, Server Protect, Portable Security) - Experience on SCCM & Intune for deploying & configuring Antimalware policies & exclusions. - Malware Analysis which are identified by Endpoint security tools Weekly/Monthly/Quarterly Governance & Reporting -Creating Change Requests, SOPs & KBs as needed for team & stakeholders. -Basic ITIL Knowledge -Knowledge or experience in Cloud technologies, Preferred to Azure -Creating SLA & KPI Reports -Providing KT Session when and where needed on respective supporting tools. -Automation & Scripting on respective supporting tools -Endpoint security Escalation handling. -Work on problem management and provide RCA -Working with Endpoint security product vendors (creating case, follow-up , troubleshooting) - Experience in ticketing in SNOW Other requisites Good communication skills Ability to collaborate with other Infosec Teams Willing to do rotational shifts including night shifts (mandatory) Mandatory skills End Point Security Desired/ Secondary skills End Point Security Domain Cyber Security Work Location given in ECMS ID Bangalore/Pune/Hyderabad WFO/WFH/Hybrid WFO Hybrid WFO Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes Location- Bangalore/Pune/Hyderabad Yrs of Exp-6Yrs
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Its fun to work at a company where people truly believe in what they are doing! Job Description: Summary Entry-Level, general tasks and routine assignments. Acquiring new skills and gain understanding of position. Closely supervised with little latitude for independent judgement. This position currently reports to the Director, Information Governance PMO, but this may change at any time in the future. Responsibilities Track schedules and paid time off (PTO) of members of the forensics and collections group to understand who is available for assignment, who is not, and when resources will become available for assignment. Monitor and respond in a timely fashion to incoming requests for resources from the delivery, sales and project management teams. Evaluate potential resources for suitability to accomplish proposed/necessary tasks, escalating difficult decisions as needed. Assign appropriate resources to requests for resources including, but not limited to, Epiq resources and 3rd party partner resources. Research and create quotes for Sales and Client Services upon requests for same. Lookup data in Epiq s systems and provide reports concerning collection activity (data collected, etc.). Sync media/data from collections to Epiq systems on an as needed basis. Assist with policy and process creation on an as needed basis. Participate in Event calls, QIP (Quality Investigation Process) and RCA (Root Cause Analysis) exercises as needed to resolve issues and promote a higher quality service moving forward. Qualifications: It is expected that an Associate Resource Coordinator have approximately 1-3 years of successful experience managing resources or work on projects with significant deadlines and time pressures. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!
Posted 1 month ago
1.0 - 3.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Its fun to work at a company where people truly believe in what they are doing! Job Description: Summary Entry-Level, general tasks and routine assignments. Acquiring new skills and gain understanding of position. Closely supervised with little latitude for independent judgement. This position currently reports to the Director, Information Governance PMO, but this may change at any time in the future. Responsibilities Track schedules and paid time off (PTO) of members of the forensics and collections group to understand who is available for assignment, who is not, and when resources will become available for assignment. Monitor and respond in a timely fashion to incoming requests for resources from the delivery, sales and project management teams. Evaluate potential resources for suitability to accomplish proposed/necessary tasks, escalating difficult decisions as needed. Assign appropriate resources to requests for resources including, but not limited to, Epiq resources and 3rd party partner resources. Research and create quotes for Sales and Client Services upon requests for same. Lookup data in Epiq s systems and provide reports concerning collection activity (data collected, etc.). Sync media/data from collections to Epiq systems on an as needed basis. Assist with policy and process creation on an as needed basis. Participate in Event calls, QIP (Quality Investigation Process) and RCA (Root Cause Analysis) exercises as needed to resolve issues and promote a higher quality service moving forward. Qualifications: It is expected that an Associate Resource Coordinator have approximately 1-3 years of successful experience managing resources or work on projects with significant deadlines and time pressures. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!
Posted 1 month ago
5.0 - 10.0 years
15 - 20 Lacs
Hyderabad
Work from Office
About the Role We\u2019re looking for a Staff SRE to join our CTO Office and help drive the reliability, scalability, and efficiency of our platforms across multi-cloud environments. You\u2019ll be instrumental in shaping observability, automation, and operational excellence while partnering closely with platform engineering and product teams to build robust monitoring systems. Key Responsibilities Design and maintain observability stacks (Prometheus, Thanos, Grafana) for real-time system health and alerting. Lead APM and log analytics implementation to reduce MTTR and proactively manage system performance. Collaborate with product and platform teams to ensure high availability and scalability across cloud regions. Automate operational processes (incident response, infra provisioning, deploys) using scripting and Infrastructure-as-Code. Build resilient CI/CD pipelines to support rapid and safe deployments. Optimize infrastructure usage and cost across AWS, Azure, and GCP. Lead incident response, conduct RCA, and drive systemic fixes across teams. Define and document playbooks, reliability standards, and best practices. Requirements 5+ years of experience in SRE or DevOps roles with production ownership. Deep knowledge of observability tools (Prometheus, Thanos, Grafana) and logging frameworks. Strong expertise with Kubernetes, Docker, Terraform, and cloud-native architectures. Proven experience in automating workflows using Python, Bash, or similar scripting languages. Hands-on experience with AWS, Azure, and/or GCP. Strong problem-solving mindset, with a bias for automation and scalability. Clear communication, and a drive for continuous learning and collaboration. Benefits Working at Modern First and foremost, our value system is sacred to us \u2013 HEAT: Humility, Empathy, Accountability and Transparency. Beyond this, we are fond of individuals who are curious, love solving problems and can see the larger picture. We love to take a leap of faith on potential. If you believe you haven\u2019t had the chance to do your life\u2019s best work, Modern is the place for you. Modern embraces competition for great talent. We have been able to get great talent onboard owing to the attractive compensation and benefits we provide, in addition to the upside we share with all our employees in the form of ESOPs. Moreover, our ESOP policies are highly employee-friendly replicating ethos of some of the best Silicon Valley tech startups. We are committed to making sure our employees create significant value for themselves.
Posted 1 month ago
3.0 - 8.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Associate - Accounts Payable Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Apply by 14-Jul-2025 About the role Refer to You will be responsible for section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Lead accounts payable exceptions - Lead queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any exception to the process immediately and reporting it - Investigate, resolve or raise supplier invoices and disputes as the need arises - Consider opportunities (RCA) to avoid recurring issues and educate relevant partners - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to Audit and any other regulations the process deals with - Prepare and record payments including build, re-processing, manual payments, terminate file - Process payment files - Sub ledger reconciliation and Period End sweep activities - Following our Business Code of Conduct and always acting with integrity & due diligence - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics You will need - Basic MS Office - Excel, Word NA - Eye-to-Detail - Speed and Accuracy - Planning and Organizing - Communication - Numerical Ability CF Standard Role Code: OPS-TRP-IC1 About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply
Posted 1 month ago
1.0 - 6.0 years
7 - 8 Lacs
Bengaluru
Work from Office
SME for GSF team is responsible for tech rollout for GSF business. They work with Operations, Supply Chain and Business teams to land tech programs successively. All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview. Team leader, SME, traces ownership across stages of 1. Testing 2. Deployment, 3. Adoption, and 4. Post deployment support for tech/product roll out 1. Specific configuration and tool set up, UAT. 2. Change management 3. Operations and ACES on boarding and readiness. 4. Defining and achieving success metrics. 5. Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE 6. Documentation and archiving. A day in the life Day to day activities will be problem solving for issues faced by Ops, new feature onboarding in the region and onboarding partner functions for all deployments. About the team IN GFC FC SME is a Ops SME (Subject Matter Experts) where we look to hire candidates with high end Ops knowledge and ability to handle technical deployments. Our team works with Product and Tech teams to get in new features for IN and get the same deployed to IN Fresh Ops network. We also closely work with partner Ops teams like ACES and LnD to ensure smooth transition. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Posted 1 month ago
2.0 - 3.0 years
4 - 8 Lacs
Chennai
Work from Office
Role & Responsibility 1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc. 2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content. 3. He/She should be able to provide floor support to DAs on clarifying their queries during execution 4. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure. 5. The employee will be an individual contributor for this role. 6. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor. 7. He/She should be able to do RCA for all the duplicate and invalid clarifications reduce ambiguity in work instructions by identifying training needs. A graduate in any field of study. Quantitative fields such as engineering is preferred but not mandatory, with relevant experience in Software testing, 2 to 3 years of industry experience. Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes. Good at problem solving, data analysis and troubleshooting issues related to content quality. Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams. Goal-driven and target-oriented while being able to step back and look at the bigger picture Knowledge about various aspects of English. Proof reading skill set will be an added advantage. Self starter, good team player. Strong attention to detail in editing content and deep dive and identify root causes of issues. Knowledge of or experience in Publishing industry is a big plus. Ability to drive new mechanisms within internal teams.
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Thane
Work from Office
Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade work for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. About the team To be the most innovative and agile team which sets benchmark for safety, reliability and maintenance engineering, is recognized for sustainability initiatives, YoY cost optimization and people inclusivity with star goal of being BAA in RME across geographies by 2030. Degree in Mecahnical, Electrical,Electronics, Controls & instrumentation with 2 years of experience Degree in Mechanical, Electrical,Electronics, Controls & instrumentation with 2 years of experience. https: / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner
Posted 1 month ago
2.0 - 9.0 years
4 - 11 Lacs
Gurugram
Work from Office
Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Degree in Electrical/ Electronics, Controls & instrumentation Degree in Electrical/ Electronics, Controls & instrumentation.
Posted 1 month ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
As part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organizations long-term success and stability. The work will involve but not limited to 1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing. 2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities. 3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards. 4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards. 5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures. 6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution. 7. Any other work assigned by organization. About the team The CPP (Concession Prevention Program) has been operational since May 2018. The team is part of India Security & Loss prevention rolling into WWOS. The team has a strength of 9 analysts, who are assigned TT (Tickets) daily by the Customer Service team. The CPP perform checks, such as X-Ray image analysis, and share their findings on the TT with the CS team, enabling them to make informed decisions on concession issuance or denial. 1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT. 2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes. 3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently. 4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands. 5. Knowledge of carrying out investigation and provide RCA and Corrective / Preventive actions. 1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently. 2. Tableau: Working knowledge of Tableau for data visualization and reporting. 3. SQL: Proficiency in building SQL queries and extracting data from databases.
Posted 1 month ago
2.0 - 3.0 years
3 - 4 Lacs
Noida
Work from Office
We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note:
Posted 1 month ago
8.0 - 10.0 years
13 - 17 Lacs
Sriperumbudur
Work from Office
As of July 24th, we have transitioned to a new Careers Site. If your last application was submitted prior to July 24th, you will need to create a new account to apply for jobs. We understand this may be an inconvenience and truly appreciate you taking the time to submit your application and consider Newell Brands for your next career! Search by Keyword, Job Title or Location Select how often (in days) to receive an alert: Peak Engineer Job Type: Full-Time Location Type: Onsite Primary Location: Sriperumbudur Taluk, Tamil Nadu, IN Job ID: [[3251]] Alternate Locations: [[Sriperumbudur]] Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco , Coleman , Oster , Rubbermaid and Sharpie , and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership. Reynolds is a subsidiary of Newell Brands, one of the most transformative consumer product companies in the world. For over 100 years, the company has grown through brands they are privileged to bring to consumers worldwide. With products in nearly 200 countries, over 100+ brands and 31,000+ happy employees worldwide, Newell is committed to enhancing the lives of customers with innovative products that create moments of joy. Named after Milton Reynolds (1892-1976), entrepreneur and manufacturer of the first ball point pen, the first Reynolds pen debuted in New York at the 32nd Street store on the morning of October 29, 1945. The day the pen went on sale, an estimated 5,000 shoppers stormed the shop, and approximately 50 NYPD officers had to be dispatched for crowd control. Beginning with the debut in 1945 of its iconic 045 writing pen, Reynolds has continued to provide high-quality writing instruments to consumers globally. Today, Reynolds is one of the most well-known brands in the Indian market with fabulous top-of-mind awareness and carries various much-in-demand products that include Trimax, Racer Gel, Jetter Classic, Brite and Champ. Reynolds Pens are now the favorite pens among millions in India and around the world. Newell Brands is focused on delighting consumers by lighting up everyday moments. Our portfolio includes iconic brands such as Rubbermaid, Sharpie, Coleman, Yankee Candle, Paper Mate, Parker, NUK, Spontex, Campingaz, Breville and more. Many of our brands were created in Europe and have a long and much-loved heritage in the region, including Spontex, Waterman, DYMO, NUK and Campingaz, all developed and manufactured in Europe. The PEAK Engineer is responsible for setting up, optimizing, and maintaining manufacturing processes to ensure efficiency, quality, and productivity. This role involves collaborating with cross-functional teams to drive continuous improvement and implement best practices in production operations. Manufacturing Setup & Process Optimization Continuous Improvement & Lean Manufacturing Quality & Compliance Cross-Functional Collaboration Percent of Time (%) Tasks & Responsibilities 40% Manufacturing Setup & Process Optimization: Lead new manufacturing setups, ensuring seamless integration with existing operations. Define and document process parameters, work instructions, and standard operating procedures (SOPs). Optimize plant layout, material flow, and workstation ergonomics for maximum efficiency. Coordinate with tooling, automation, and maintenance teams to ensure smooth operations 30% Continuous Improvement & Lean Manufacturing Drive Lean, Six Sigma, and Kaizen initiatives to enhance productivity and reduce waste. Implement 5S, Value Stream Mapping, and other process improvement techniques. Monitor Key Performance Indicators (KPIs) such as OEE, cycle time, and defect rates. Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) to resolve production bottlenecks. 15% Quality & Compliance Ensure compliance with industry standards (ISO 9001, ISO 14001, GMP, etc.). Support PPAP, FAI, and validation of new processes and products. Collaborate with the Quality team to implement Statistical Process Control (SPC) and reduce defects. Maintain compliance with safety, environmental, and regulatory requirements. 15% Cross-Functional Collaboration Work closely with R&D, Supply Chain, and Production teams to support new product development (NPD). Conduct feasibility studies and cost-benefit analysis for new processes. Develop training programs for operators and technicians on new manufacturing processes. Support capacity planning and investment decisions for future expansions. EDUCATION/CERTIFICATIONS Required: Bachelor s degree in mechanical engineering or engineering-relevant fields Preferred: BE- Industrial Engineering.
Posted 1 month ago
5.0 - 6.0 years
0 Lacs
Hyderabad
Work from Office
Manage Fraud Manager implementation, config, maintenance, Falcon integration, deployments, RCA, documentation, compliance, and support incident calls for swift issue resolution.
Posted 1 month ago
3.0 - 8.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Plan, execute, and monitor preventive, predictive, and breakdown maintenance for all mechanical equipment in the refinery. Troubleshoot and repair rotating and static equipment such as pumps, compressors, heat exchangers, valves, and pipelines. Required Candidate profile Bachelor’s degree in Mechanical Engineering Min 3 years of experience in mechanical maintenance within the oil & refinery industry Technical knowledge of mechanical systems used in refinery operation
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
Bengaluru
Work from Office
About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 1 to 2 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 2 to 4 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Primary country and city: India (IN) || Bangalore Req ID: 769632
Posted 1 month ago
5.0 - 7.0 years
8 - 12 Lacs
Hubli, Mangaluru, Mysuru
Work from Office
Independently perform complex administrative tasks and computer processing of documentation related to his/her unit/department, in keeping with established procedures, in order to meet the needs of his/her internal client, optimizing administrative processes and, in some cases, coordinating Administrative or Secretarial teams. Production: Utilisation of the energy generation based on energies (according to technology), in accordance with its real situation, while maximizing the economic results over the project s useful life and ensuring operation of these under optimum safety conditions for persons and facilities while conserving the environment. 1. Conduct regular inspections and maintenance of substations,33KV & 220KV Transmission lines. 2. Ensure compliance with industry standards and regulations. 3. Troubleshoot and resolve technical issues. 4. Ensuring that all equipment and processes are running smoothly. 5. Perform electrical tests for all CT,PT & Transformers & Keep traking on predictive tests 6. Should follow Five electrical golden rules while working in electrical panels, distribution lines. 7. Coordinate with Central control center to create outages for all planned /unplanned activities. 8. Should have wind turbine experience & need to attend Preventive & corrective Maintenance of wind turbines. 9. Ensuring safe working conditions of self and team all the time as per safety protocols of the company. 10. Prompt documentation of the work done indicating consumption of spares/ consumables, list further actions along with targeted completion dates. 11. Capable of reading drawing, technical documents, understanding procedure. 12. Ensure that the work log entry is made by the co-worker s also checking open work orders and taking necessary action to closed without delay. 13. Report abnormalities on OH lines and take corrective action in consultation with the Site Manager. 14. Inform Site manager of any abnormalities noticed that cannot be fixed immediately. 15. Keep up to date with all operating/ maintenance manuals, checklists, service bulletins, etc 16. Train newly recruited co-workers & sub-contractors 17. Ensure safety and care of all tools, tackles, measuring instruments and spare parts in custody. 18. Comply with all HSE / ISO & all other statutory requirements. MTTR & MTBF reports 19. Ensure site office and SCADA room are maintained in good condition Monitor the performance of operators, 20. Check up and submit weekly line loss report / reactive power consumption report of all WTG every week Monday. 21. Co-ordination with Site- Manager, store / MAXIMO entries, PMS, Accounts, Shift change, Technical Department, Inter department & KPTCL, 22. Monitoring Logbook of each WTG Machine & necessary precautions to be achieve 99.7% of Grid availability. 23. Identify repeated errors and take corrective actions, Maintain tools and communication equipment. 24. Supervising and ensuring safe working environment for the subcontractors who will be at site from time to time. 25. Need to prepare Daily Generation report & Insurance related documents for Business interruption & Material failure. 26. Having thorough knowledge of Microsoft tools 27. Supporting and being ready for all internal, external audits, legal audits, CEIG inspections at windfarm time to time. 28. Participating RCA meetings and suggesting new ideas in problem solving to achieve the objectives. 29. Achieving objectives projected by Site head, department head. 30. Prepare Monthly, Quarterly & yearly turbine performance report, MTTR & MTBF reports Required Skills and Competencies Education: Diploma/BE/B.Tech in Electrical and Electronics from reputed/recognized university. Year of experience - 05 to 07 years in similar field Salary - Best in the industry
Posted 1 month ago
1.0 - 2.0 years
1 - 4 Lacs
Bengaluru
Work from Office
We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 1 to 2 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage
Posted 1 month ago
2.0 - 4.0 years
1 - 5 Lacs
Bengaluru
Work from Office
We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident management, 1st level triaging, issues and RCA Perform initial investigation and triage of potential incidents; and raise or close events as applicable Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users Support parsers and rules development for the SIEM Raise incidents to respective team for resolution (within SLA) Identity Access Management Create and track the access to customer environments Process improvements Identify improvements in processes and KPIs Adapt to improvement initiatives Shift handover Maintain SOC shift logs with relevant activity from the shift Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis Update SOC collaboration tool as necessary Vulnerability scanning and reporting Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope Track and provide details of the scan planned/ ongoing/ completed status as and when required Governance Reports Preparation of daily, weekly and monthly reports You will bring Basic knowledge of a Security Information and Event Management System (SIEM), such as McAfee, Splunk, Qradar, etc. Basic knowledge of a vulnerability scanning system such as Nessus, Tripwire, etc. Knowledge of both Linux-based and MS Windows-based systems with technical understanding and skills for analytical problem-solving Knowledge of IP networking Ability to work in shifts The ability to work constructively under pressure Ability to work both in a team as well as individually Knowledge sharing & collaboration skills Customer oriented, service minded Deliver results & meet customer expectations Excellent communication skills, English is a must Key Qualifications: Education: Graduate in Computer Science or similar Minimum years of relevant experience: 2 to 4 years with at least 1 year of experience in IT security ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage
Posted 1 month ago
4.0 - 8.0 years
13 - 15 Lacs
Bengaluru
Work from Office
We are seeking a Technical Support Engineer Performance with expertise in troubleshooting performance-related issues in enterprise storage environments. The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques. This role is part of our Level 2 Support team, responsible for diagnosing, analysing, and resolving performance-related incidents while providing excellent customer service to enterprise clients. Job Requirements experience in technical support, systems administration or related roles. In-depth knowledge of storage protocols such as FC, iSCSI, NFS, CIFS/SMB, and how they relate to system performance. Proven experience in troubleshooting performance issues in enterprise storage systems. Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/CIFS protocols. Familiarity with performance analysis tools like Perfstat, Performance Manager, and AutoSupport. Ability to read and analyze logs, traces, and performance metrics to diagnose issues. Basic networking knowledge to assist with performance issues caused by network congestion or misconfiguration. NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus. Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences. Education B.E/B. Tech or M.S in Computer Science or related technical field 4- 8 years of experience in technical support
Posted 1 month ago
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