Associate - Accounts Payable P2P Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Apply by 14-Jun-2025 About the role Conduct invoice processing ensuring accuracy, application of Accounts Payable policies to/and ensure payments are made every time, on time and accurately What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Conduct invoice processing ensuring accuracy, application of Accounts Payable policies to/and ensure payments are made every time, on time and accurately You will need - Lead accounts payable exceptions - Lead queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any exception to the process immediately and reporting it - Investigate, resolve or raise supplier invoices and disputes as the need arises - Consider opportunities (RCA) to avoid recurring issues and educate relevant partners - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to Audit and any other regulations the process deals with - Prepare and record payments including build, re-processing, manual payments, terminate file - Process payment files - Sub ledger reconciliation and Period End sweep activities - Following our Business Code of Conduct and always acting with integrity & due diligence - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

The Postgres Database Team is responsible for design, configuration and maintenance of fleet of Postgres databases under Data Services. We are engaged in interacting with application team to understand their requirements and suggesting optimal database solution to them. The Postgres databases are deployed across baremetal, AWS and Kubernetes.We are part of Apple s Information Systems and Technology (IS&T) division, and are based primarily in Sunnyvale, California with teams in Austin (TX), Seattle, Bangalore and Hyderabad India - working as a single global team. 5-15 years supporting Postgres databases in a high volume customer facing environmentIn depth understanding of PostgreSQL architecture. Database Infrastructure Setup, Configuration, upgrading/Patching, Monitoring and troubleshooting Handle day-to-day operations and issues provide the detailed RCA for outages. InDepth understanding of MVCC and how its handled in PostgerSQL Upgrade databases major/minor version and migrations with near to zero downtime. Experience on HA (High Availability) Configuration and strong knowledge of High Availability and Disaster Recovery concepts Hands-on experience in configuring and supporting replication (logical/physical/active-active ) Strong experience in optimizing and performance tuning of Postgres including drill-down analysis and awareness of execution plan Measurement and optimization of system performance Capacity planning and forecast management Provide database architecture and design solutions. Experience with PostgreSQL Security best practice implementations Implement standard methodologies Backups (pg_dump/restore , online backup, incremental backup) Ability to thrive in a fast-paced, tight deadline delivery timeline Participate in new technology/extension/feature evaluation, design, and development of highly scalable distributed databases Performance benchmarking via pgbench or other opensource tool Should able to manage the databases deployed in Cloud Infrastructure including AWS/GCP and Kubernetes Preferred Qualifications Certified Kubernetes Administrator (CKA) AWS Certified Solutions Architect - Associate Python knowledge

Job Summary: The Quality Manager for machine division will oversee the quality assurance and control activities for the entire division. This role requires a seasoned professional with extensive experience in quality management systems, particularly within the machine tool/machine manufacturing sector. The Senior Quality Head will work closely with vendors, cross-functional teams, including engineering, manufacturing, project management, and regulatory bodies, to implement robust quality processes, drive continuous improvement, and ensure product excellence in a highly regulated and mission-critical industry. Role & responsibilities: Monitoring & controlling of inward inspection, customer quality, supplier quality & final inspection. Establish, maintain, and continually improve the Quality Management System. Establish and put in practice the Quality improvement approach to reduce / eliminate non-conformances. Quality Assurance through process performance & product conformity. Monitor, coordinate, control and develop Quality Assurance staff. Preferred candidate profile: Candidate should have more than 15 years of rich experience from machine manufacturing, metal forming industry in Quality Assurance. Should have worked as a Head - Quality for not less than 5 years in manufacturing company. Strong technical background. Strong knowledge on Root Cause Analysis, corrective preventive actions, TQM, etc. Process and system-oriented person. Implementation knowledge of systems & tools like ISO, QMS, 5S, Kaizen, Six Sigma, TS Core Tools, 10D & why-why analysis etc. Should have excellent communication skills. Should have expertise in SAP.

Job Description Preparing and ensuring compliance to the maintenance procedures, Preventive and Predictive maintenance schedules. Condition monitoring of rotating equipment, analysis and advice Assist plant maintenance in troubleshooting critical problems. Supervision of quality checks during overhauling of critical rotating equipment. Assistance/ Association in repair and refurbishment of rotating equipment/components. Perform Failure analysis and Root cause analysis (RCA) of repetitive failures Review and optimize maintenance tasks /frequencies. Applying the leanings from RCA to proactively increase the reliability of other assets. Ensure safe and trouble free start-up of critical rotating machines Provide technical support for critical and insurance spares reviews. Training faculty for in-house programs related to rotary equipment. Provide inputs for planning and scheduling of critical rotating equipment overhauling. Provide assistance for erection and commissioning of new equipment. Skills & Competencies Knowledge on rotating equipment maintenance techniques and types Knowledge of Reliability principles (RCM/FMEA, Statistical tools) Knowledge of industry standards and codes (API, ASME, ISO etc.) Analytical ability Good interpersonal skills Communication skills Decision-making ability Education Required Bachelors or Master Degree in Mechanical Engineering with good consistent academic records Experience Require 7 to 8 years Refinery/Petrochemical/Chemical plant design/maintenance/operations experience is required with at least 3-5 year's experience in Rotating Equipment. Hands on experience in rotating equipment trouble shooting, maintenance and condition monitoring. Experience in Rotating equipment selection, erection and commissioning is preferred.

Role & responsibilities Candidate should have sound medical/technical underwriting knowledge to process Life and Health Insurance applications & proposals (Underwriting). He/she should have good decision-making ability referring to standard guidelines and principles. Productivity is the key KPI for this process and should engage in full time production. As a process lead, he or she should handle team queries, give expert opinion for the TM, cascade the process updates, conduct refresher training. Should drive for the team accuracy and achieve KPI goals for the team (productivity, TAT, pend%, quality %) Should act as back-up for AM in performing monthly QC, query handling, reporting to client, dashboard preparation, addressing priorities in day-to-day activity. Work collaboratively with other TMs and support adjudication in complex cases. Operational task management which include (but not limited to) ISMS documentation, QMS documentation, RCA, Error analysis. Should have better communication skills, attend client calls, prepare minutes and address customer requirement. Need to create resilience within team/cross training when required. Flexible in time and shift as and when there is a need. Preferred candidate profile Graduate from a recognized university Medical or paramedic and with minimum of 4-5 years of Life and Health insurance underwriting experience. Underwriting certification (optional), training skills and ability to lead a team of paramedics and or underwriters. Clinical experience will have an added advantage Fluency in English speaking, reading and writing

Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hiring for Supervisor Quality & Training International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Quality in BPO Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement Overall implementation, planning and improvement of the Transactional Quality framework Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality Drive Idea generation/recommendation process and share ideas with the client Create new processes/initiatives based on the client requirements and drive in collaboration with different functions Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards Responsible for leading, motivating and supervising the team of Quality Analysts assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) Reduce TQ-BQ variance on different input/output metrics Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data, perform analysis and RCA on metrics and publish reports accordingly Understand client needs on the Quality and process changes and ensure that the team is aware of them Focus on identification and highlight any/all compliance defects and recommend training or other action plan Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills Excellent communication skills - verbal and written Proficient with Feedback skills Proficient with soft skills training - customer / phone/Chat/Email skills Must have the ability to work under pressure &; in an unstructured environment Should be solution-oriented The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite Good People Management Skills Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment Willing to work in a voice and non-voice process Must have analytical abilities to analyze data, trends from effectiveness surveys Ability to observe, analyze and give constructive feedback Analytical, logical, reasoning &numerical ability Good knowledge of the Quality Domain Extremely good verbal & written communication skills in English Process orientation & structured thinking Six Sigma essentials Strong Customer Service orientation YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Receive and log all Incidents (P1 and P2) on the basis of CLT (Call logging Template) on email Track and report the progress of resolution efforts and the status of Critical Incidents, including Excellent Communication Skills

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out HR Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success

iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667

Job Description: We are seeking a dynamic and detail-oriented Tech Support Engineer with 24 years of experience in a technical support capacity. The ideal candidate will play a key role in maintaining system stability, resolving production issues, and ensuring a smooth end-user experience through proactive monitoring and incident management Core Responsibilities: Manage and coordinate with internal stakeholders and external vendors/partners effectively. Identify, analyze, and resolve production-level issues, ensuring minimal downtime. Implement robust monitoring and alerting systems to proactively detect system anomalies. Drive and encourage automation of routine support tasks to enhance efficiency and reliability. Perform detailed incident management and conduct thorough root cause analysis (RCA) to prevent recurrence. Maintain clear documentation and coordinate cross-functional communication within engineering, QA, and product teams. Troubleshoot application, infrastructure, and integration-level issues using advanced techniques. Collaborate closely with Engineering teams for deployment and release-related support. Participate in on-call rotations and provide timely support during critical incidents or production outages. Required Skills: experience in MySQL, MongoDB, Shell Scripting, and Git. Hands-on experience with issue tracking tools (e.g., Jira) Strong analytical and problem-solving skills with a focus on troubleshooting and optimization. Familiarity with CI/CD pipelines and deployment processes is a plus. Good verbal and written communication skills.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our customers. Responsibilities: Responsible for communication, leadership, and management of all high severity major incident situations. Manage Client Major Technology Incidents from identification through closure / RCA process. This includes but is not limited to: Team Assembly Internal, Client and 3rd Parties Root Cause Analysis and Identification Remediation Testing and Validation Status and Communications Postmortem / Problem Management Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Continuously improving the incident management process as required to ensure its effectiveness. Communicating with senior management (internal) on critical issues. Communicating with key client stakeholders on the status and timeline of the critical event. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Manage the creation of performance/dashboards to report on major incident and problem ticket metrics. Training additional incident managers as needed. Participate in a 24x7 on call rotation for critical incidents after regular business hours. Required Certifications: Microsoft Certified Professional (MCP) Higher certifications such as CCNA or MCSE Qualifications: College degree in information technology, engineering or a related field and/or equivalent experience. Minimum of 7+ years experience in IT, Managed Services and/or ITSM Operations. Minimum 3 years experience managing major incidents in complex environments. Experience working in an ITIL environment; ITIL v4 Foundations Certification preferred. Proficient knowledge of ITSM tools and systems; ServiceNow experience preferred. Full familiarity with ITSM knowledge base maintenance and process documentation. High level of oral and written communication skills to communicate effectively with all stakeholders. High level of IT service delivery and customer service skills. Proficient at organizing documents and prioritizing work. Ability to think and act both strategically and tactically. Self-motivated; ability to work under minimal supervision. Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Success Characteristics: Must be able to see the big picture, manage all the moving pieces, know whats been tried and whats still on the radar, and plan for and manage next steps. Take command of incidents by setting up or taking over a cross-functional technical bridge call, comprised of internal and external partners. Ensure that the customers have a deep understanding of the issue, the action plan and the path to resolution. Ensure that each participant understands the incident management process and their role in that process. Set clear incident resolution objectives (exit criteria) and timings. Provide direction and time management to keep the resolution effort on track and moving forward. Successful experience with and affinity for small to large size business environments. Ability to adapt and thrive in a dynamic work environment. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Oracle Solaris Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Infrastructure Engineer/Solaris Admin Project Role Description:Provide technical support for the migration of production and development systems and software products for the configured services running on Solaris Zones which are configured on Veritas cluster.Key Responsibilities:Liaising with the customer technical representatives Provide expert level support to client on Installation of Solaris Operating system, Creation of global and Local zones, LDOMS.Installation and Configuration of Veritas Cluster , Migration of Solaris Zones between DCs , test the changes and handover to customer ,Troubleshoot technical issues, Participate in Problem management reporting , Providing RCA , resolution and documentation in ticketing system Work with teams, vendors and consultants to determine strategy for complex system changes, upgrades and implementations, Develop configuration and procedural documentation. Technical Experience :1.Good understanding of the concepts of system architectures, operating systems.2.Administer Solaris 10 and 11, Veritas Cluster, LDoms, Zones.3.Troubleshooting of issue and vendor coordination4.Volume manager and filesystem management5.Planning, implementation, and upgrade of packages, patches Proactively monitor and health check of servers, manages system resources to assure maximum system performance and appropriate additional capacity for peak periods and growth Perform periodic performance reporting to support capacity planning Necessary action performed on security & risk assessments.6.Plans, configures, and implements features on the Sparc and x86 platform that improve availability, response time, and monitoring of key system metrics. Provides support to the user community-using incident and problem management tools. Must be able to provide 24 x 7 on-call support based on a rotational schedule.7.Ability to write and understand shell script will be an advantage. Professional Attributes :- Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift. Educational Qualification:1 Bachelor's degree. 2 ITIL V3/V4 Foundation certified. 3 Sun Certified System Administrator for Solaris 10 or 11 OS.4. Certification on cloud technology will be an advantage Qualification 15 years full time education

Role & responsibilities 5S Implementation & Adherence: Support 5S implementation across all operational areas, conduct routine checks, and assist in sustaining improvements through corrective actions. Shop Floor Engagement: Participate in daily shop floor meetings, document observations, and escalate unresolved issues to senior team members. Audit Assistance & Compliance: Assist in conducting 5S, Shop Floor Management (SFM), and other relevant audits, ensuring adherence to operational excellence standards. Process Monitoring & Waste Reduction: Identify and report inefficiencies in processes, suggest improvements, and support waste elimination through Lean methodologies. KPI Tracking & CAPA Execution: Monitor assigned operational KPIs, support the execution of Corrective and Preventive Actions (CAPA), and ensure timely follow-up. Data Collection & Reporting: Gather and analyze operational data, create reports, and provide insights to support decision-making for process improvements. Kaizen & Continuous Improvement Support: Encourage employees to participate in Kaizen activities, document improvement ideas, and assist in their implementation. Opex Event Participation: Support in organizing and executing OpEx initiatives such as Kaizen workshops, Rapid Improvement Events (RIE), and Value Stream Mapping (VSM) activities. Gap Analysis & Improvement Assistance: Assist in identifying process gaps, document findings, and support the execution of improvement actions. Opex Score Enhancement: Work on assigned improvement areas to enhance plant-wide OpEx performance, focusing on process standardization and visual management. MIS & Documentation Support: Maintain records of OpEx activities, prepare required documentation, and assist in generating MIS reports. Management Review Support: Contribute to preparation of presentations and reports for management review meetings, ensuring timely action tracking. Kaizen Awards & Employee Recognition Assistance: Assist in coordinating Kaizen awards, recognizing employees for contributions to process improvements. Data Analysis & Insights: Work on basic analytical projects to improve operational efficiency and optimize resource utilization.

Position: Senior Quality Assurance Manager Location: Shapar / Bhunava, Dist. Rajkot Industry: Heavy Fabrication & Machine Building Experience: 1015 Years Qualification: B.E. / Diploma in Mechanical Engineering (DME) About the Company: Singhal Power Presses Pvt. Ltd. is a reputed manufacturer of precision-engineered mechanical presses with a strong commitment to quality, innovation, and customer satisfaction. As we continue to grow, we are seeking a dedicated and highly experienced Senior Quality Assurance Manager to lead our QA function and ensure excellence across all manufacturing stages. Key Responsibilities: Lead the Quality Assurance function across Fabrication, Machine Shop, and Assembly operations . Ensure compliance with internal quality standards and customer specifications. Conduct and supervise in-process inspections , final quality audits , and pre-dispatch checks . Monitor and control Welding, Machining, Painting, and Assembly processes for quality assurance. Drive root cause analysis (RCA) and implement corrective & preventive actions (CAPA) to address quality issues. Prepare and maintain quality documentation, test reports, and inspection records as per ISO standards. Coordinate with the Design, Production, and Purchase departments to enhance product quality. Visit customer sites when required to inspect complaints, analyze defects, and ensure customer satisfaction . Conduct supplier audits and incoming quality inspections for raw materials and bought-out items. Hands-on experience and working knowledge of SAP B1 Quality modules for effective quality tracking and reporting. Champion a culture of continuous improvement through quality awareness, training, and Kaizen initiatives. Desired Candidate Profile: B.E. / Diploma in Mechanical Engineering with 1015 years of relevant experience in heavy fabrication and machine building. Proven leadership in managing a mid-to-large QA team and working across cross-functional departments. Strong understanding of GD&T, fabrication drawings, machining tolerances, welding standards, and QA tools . Experience with ISO 9001 , quality control plans, PPAP, and SPC is highly preferred. Proficiency in using measurement instruments like CMM, Vernier, Micrometer, Surface Tester, etc. Exposure to customer interaction, audits , and problem-solving at the field level . Working knowledge of SAP Business One (SAP B1) is an added advantage. Why Join Us? Work with a leading name in the mechanical press manufacturing industry. Opportunity to drive quality excellence in a high-growth, technology-driven environment. Professional development through cross-functional exposure and leadership responsibility. Competitive salary and growth opportunities for the right candidate. Interested candidates may share their CV at: hr@singhal.co.in 9376624724

Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Security Management Good to have skills : Network Security Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the network and providing timely support to customers. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure the smooth functioning of the telecommunication network elements. Integrate and manage the life cycle of network elements and associated configuration. Manage back office system data records. Support customer activations and configuration adjustments. Provide timely support to customers. The key responsibilities are highlighted below. The candidate isoExpected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelinesoPrimary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.oExpected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. oRequired to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operationsoRequired to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management.oExpected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).oExpected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.oExpected to prepare RCA reports and suggest mitigation strategies. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Management. Good To Have Skills:Experience with Network Security Operations. Strong understanding of network security management principles. Experience in configuring and managing network security devices. Knowledge of network protocols and technologies. Familiarity with network security best practices. Ability to troubleshoot network security issues. Excellent analytical and problem-solving skills. Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS). Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Exposure to technologies like Cisco ACI, FTD firewalls, load balancers Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills – Interpersonal relationship management, Time Management B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 5 to 7 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. Qualifications 15 years full time education

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

Role & responsibilities Business/Data Analyst for WPB DQ Remediation 5-10 years of experience working as a Technical lead/data analyst/Business Analyst to execute DQ remediation project within the financial services sector. Should be able to translate business requirements into technical actions and lead discussion with IT teams. Ability to map Business process with Dataflow across systems to build high level design architecture diagram. Stakeholder Engagement: Collaborate with cross-functional teams, including IT, compliance, operations, and product management, to gather requirements and ensure alignment on project objectives. Data Quality Assessment: Conduct thorough assessments of existing data quality issues and develop strategies for improvement, including the implementation of a trusted single source of data and establish a Data lineage for downstream use cases. Documentation : Should have strong expertise in documenting the problem statement and solution using MS PowerPoint for Business and IT Stakeholders. Preferred candidate profile Must have strong verbal and written communication skills Must have experience working on data programs/data projects Must have handled large data projects Should be able to understand business requirements and able to translate to the stakeholders Must be a strong team player with excellent decision-making skills For a quick response drop resumes at gansari@astoncarter.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and supporting the healthcare industry. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of electronic medical records (EMR) systems. Troubleshoot and resolve issues within multiple components of critical business systems. Collaborate with cross-functional teams to identify and solve complex technical problems. Contribute to the development and implementation of system enhancements and upgrades. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software engineering principles and practices. Experience in troubleshooting and resolving technical issues. MediMobile, Revenue Cycle Analytics RCA Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Trust & Safety - Content management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

We are seeking a Tech Lead with deep expertise in framework-level support to oversee KTLO (Keep The Lights On) operations, security patching, and performance tuning of core frameworks used in banking applications. This role ensures long-term framework reliability, regulatory compliance, and seamless platform evolution. You will Lead end-to-end support for core frameworks (Java Spring Boot, .NET, Angular) across critical banking platforms You will manage KTLO operations including version upgrades, patch deployment, and framework configuration You will own framework-related incident triage, RCA, and resolution in coordination with app and infra teams You will ensure secure, compliant, and optimized use of frameworks via timely updates and vulnerability fixes You will collaborate with security, compliance, and DevOps teams for risk mitigation and audit readiness You will standardize documentation and maintain framework usage guidelines across development teams You will drive automation and modernization initiatives to reduce technical debt in framework code You will define support SLAs, performance baselines, and improvement metrics for framework stability SKILLS You should have 10+ years of experience in application frameworks (Java, Spring, Angular, .NET) with support/maintenance exposure You should have expertise in patch management, vulnerability mitigation, and framework version control You should have hands-on experience with monitoring/logging tools (e.g., Splunk, ELK, Dynatrace) You should have a fmiliarity with CI/CD and deployment pipelines for enterprise banking systems You should have a strong debugging, RCA, and performance tuning skills at the framework level You should have an excellent team leadership, communication, and stakeholder management abilities Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos Challenge yourself to be ambitious and achieve your individual as well as the company targets SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development

Job Summary: We are seeking an experienced and detail-oriented Quality Head to lead our quality assurance and control processes. The ideal candidate will be responsible for ensuring product and process compliance with ISO standards, driving continuous improvement initiatives, and leading the quality team to achieve operational excellence. Strong knowledge of quality tools, control plans, team leadership, and advanced Excel skills are essential for success in this role. Key Responsibilities: Lead and manage the quality assurance and quality control functions across all production lines. Ensure compliance with ISO standards (such as ISO 9001, ISO 14001, etc.) and oversee internal and external audits. Develop, implement, and monitor Control Plans for various processes to maintain product consistency and reliability. Utilize and promote the use of Quality Tools such as FMEA, 8D, Root Cause Analysis, Pareto Analysis, and SPC. Analyze quality data using MS Excel (Pivot tables, VLOOKUP, charts, dashboards) to track KPIs, defect trends, and customer complaints. Drive a culture of continuous improvement through CAPA , lean initiatives, and Six Sigma methodologies. Lead, coach, and develop the quality team to enhance their technical capabilities and performance. Liaise with production, engineering, and customer service departments to resolve quality-related issues effectively and timely. Develop and maintain documentation and reports as per regulatory and organizational standards. Conduct regular reviews of supplier quality performance and implement corrective actions when needed. Requirements: Bachelor s degree in Engineering, Quality Management, or a related field. Minimum 7 10 years of experience in quality management, preferably in manufacturing or OEM environments. Strong working knowledge of ISO standards and quality management systems . Proficiency in using Quality Tools and methods such as FMEA, RCA, 8D, Control Charts, etc. Demonstrated experience in preparing and executing Control Plans . Proficient in Microsoft Excel advanced formulas, pivot tables, and dashboard creation. Proven leadership and team management abilities. Strong analytical, problem-solving, and communication skills. Certification in Six Sigma, Lead Auditor (ISO 9001), or similar is a plus.

Accept escalations from the Threat Triage Team Execute incident handling program Co-ordinate with IT, security operations and other teams for remediation and trigger forensics process as appropriate Perform Root cause analysis (RCA) for the incidents and update the knowledge base. Coordination with BANK DKI SOC leadership for communication with Business, Legal, HR, Communications, BCP etc. Provide overall governance to the SOC team Handle the situation during the security breach 6-8 years of experience in SOC monitoring CISSP, CEH

SOC PersonnelResponsibilities and SkillsLevel 2 Threat TriageActs on the Incident Escalations generated by the Level 1 analyst team. Responsibilities include: Gather Additional Details and Identify Impact. Review causal factors (from RP Workshop) Collect data needed to determine causal factor Identify the root cause Enrich the incident with contextual info Perform analysis with understanding of OT Systems Assess impact on assets Check if additional tuning is required Adjust Security Priority, if necessary, update incident categories, severity and disposition Assign Ticket to T3 Response, in case of escalation 3-5 years of experience in SOC monitoring (L1 + 2 years) GIAC GCIH CEHLevel 3 Threat Response Support Accept escalations from the Threat Triage Team Execute incident handling program Co-ordinate with IT, security operations and other teams for remediation and trigger forensics process as appropriate Perform Root cause analysis (RCA) for the incidents and update the knowledge base. Coordination with BANK DKI SOC leadership for communication with Business, Legal, HR, Communications, BCP etc. Provide overall governance to the SOC team Handle the situation during the security breach 6-8 years of experience in SOC monitoring CISSP, CEHSOC ManagerResponsibilities include: Provides first line management to direct report staff Maintains employee performance tracking Develops and maintains personnel training plans Monitors workload and priority levels Monitors and manages ticket and call queues Prioritizes/aligns shift resources to make sure that the most urgent and important issues are handled first Develops and trains staff on new procedures as necessary Provides proper documentation of internal and external exceptions Ensures that customer and internal issues are properly resolved or escalated 8-12 years of experience with 3+ years f SOC manager experience