1680 Rca Jobs - Page 21

Role: This position supports documentation and research needs for Compliance Operations and will be part of the GAC Compliance & Risk team. Functional Responsibility / Domain Related Regulatory Reporting - Eye for detail and to understand how the domain works - Working on refining and enriching data after doing analysis, research and logical assessment. - Interacting with the onshore team - Exception handling of data. - Providing RCA and taking corrective measures for the data failure - Maintain the integrity and quality of data - Execute assigned tasks as per the instructions / guidelines and meeting required SLAs - Ensure adherence to / compliance with performance tracking mechanism, policies / procedures of the organization - Support the S&P staff globally, primarily staff located in New York. - Ability to take unstructured data and select relevant information to be captured in data bases and case management systems -Conducts Due Diligence and KYC research for clients as part of AML Compliance remediation Conducts KYC screening, due diligence, and monitoring of suspicious transactions Strong working knowledge of Microsoft Office, AML Regulations/legislation, and KYC requirements Client Management / Stakeholder Management Ownership of all deliverables to client and be responsible for timeliness and quality of all tasks and activities delivered. Ensure top quality user/service experience. Develop and maintain relationships with client counterparts. Candidate Profile: Oral and written English proficiency. Motivated and able to work independently and remotely. Proficient with MS Excel. Proficiency in Python and Power BI Ability to work on multiple projects and set priorities. Bachelor s degree or equivalent education is preferred. Strong analytical skills, problem-solving, collaboration, and coordination skills

Role: This position supports documentation and research needs for Compliance Operations and will be part of the GAC Compliance & Risk team. Functional Responsibility / Domain Related Perform data entry, maintain databases, and generate management information reports. Administration of data, data analysis, exception handling, RCA, and client management Prepare documents and upload to content management systems to maintain electronic document files. Ensure required documents are received, indexed and stored. Create customized report(s) periodically and on request capturing key data points and flagging statuses requiring attention. Support global teams; primarily in New York, London, Singapore & Hong Kong. Ability to maintain data quality. Ability to take unstructured data and select relevant information to be captured in databases and case management systems. Ability to organize electronic document files. Knowledge of AML Regulations/legislation, and KYC requirements woul be preferred Client Management / Stakeholder Management Ownership of all deliverables to client and be responsible for timeliness and quality of all tasks and activities delivered. Ensure top quality user/service experience. Develop and maintain relationships with client counterparts. Candidate Profile: Oral and written English proficiency. Motivated and able to work independently and remotely. Proficient with MS Excel. Proficiency in Python and Power BI would be an added advantage. Ability to work on multiple projects and set priorities. Bachelor s degree or equivalent education is preferred.

Location: Moradabad Department: Quality Hospital Details: The Siddh Multispeciality Hospital is established by Dr. Anurag Mehrotra, MD, DM, FACC, FESC a renowned figure in the field of cardiology for last twenty years. We have been able to achieve NABH (Complete) & ISQUA (For International Patients) Accreditations in short span of time. Hospital also got accreditation with NBEMS for DNB courses. Siddh Hospital is tertiary Care hospital known for its cardiac & intensive care. Hospital also excess in equipped departments like gastro surgery, minimal invasive surgery, ortho & neurosurgery, maternity care, paediatrics, nephrology and others. Job Summary: We are seeking a detail-oriented and proactive Quality Executive to support our hospital s continuous quality improvement efforts. The ideal candidate will be responsible for managing and maintaining documentation, preparing for audits, coordinating internal quality meetings, and ensuring compliance with NABH standards . This role is essential in driving a culture of quality and patient safety across the organization. Key Responsibilities: Maintain and update documentation in line with NABH accreditation standards . Coordinate and assist in the preparation and successful completion of internal and external NABH audits . Organize and facilitate quality review meetings , including preparation of agenda, minutes, and action plans. Monitor and follow up on Non-Conformities (NCs) and Corrective/Preventive Actions (CAPA). Assist departments in implementing quality indicators , performance improvement projects, and patient safety initiatives. Ensure timely submission of reports, logs, and data to the Quality Department and hospital management. Support training and awareness programs related to quality management systems (QMS) . Conduct regular internal audits to assess compliance and identify areas for improvement. Liaise with department heads and staff to promote NABH standards and best practices. Maintain all records and documentation required for NABH compliance and re-accreditation. Qualifications & Skills: Bachelor s or Master s degree in Healthcare Management, Hospital Administration, or a related field. Minimum 1-3 years of experience in a hospital quality department, preferably with NABH exposure . In-depth understanding of NABH standards, documentation, and audit processes . Strong organizational and time-management skills. Excellent verbal and written communication skills. Proficient in MS Office (Word, Excel, PowerPoint). Ability to work independently and as part of a team. Preferred Qualifications: Certification or formal training in NABH standards or Quality Management Systems (QMS) . Experience in internal auditing and quality improvement tools (e.g., RCA, FMEA, PDCA). Salary: As per industry standards Work Type: Full-time Salary Package: Competitive salary, Paid time off, and comprehensive benefits package. For More Information: Visit our website: www.siddhhospital.org Watch our video: https: / / youtu.be / 20PMdgmXO6I?si=nRX5N7gIvMWqgUZE To Apply: Interested candidates meeting the above criteria are encouraged to submit their resume to hr@siddhhospital.org or via WhatsApp at +91 63968 52016 by 20.07.2025. Please include Hospital Marketing Manager Application [Your Name] in the subject line. Contact: HR Department Siddh Multi Speciality Hospital Kanth Road, Harthala Industrial Estate, Moradabad, U.P. - 244001 +91 63968 52016

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationCardiology PACS About The Role :-The Cardiology PACS (Picture Archiving and Communication System) Administrator is responsible for managing and supporting the digital imaging systems used in the Cardiology department. This includes the maintenance, integration, and optimization of systems such as CVIS (Cardiovascular Information System), PACS, ECG Management, and imaging modalities. The role ensures continuous availability, performance, and compliance of imaging systems with healthcare standards and regulatory requirements.Key Responsibilities:Administer and support Cardiology PACS and CVIS systems (e.g., FUJI Synapse Cardiovascular 6 & 7, GE Muse, Philips-Xper, eCare Manager etc.)Coordinate with Cardiology, Radiology, and IT teams to ensure optimal performance and uptime of imaging systems.Manage storage, retrieval, archival, and transmission of DICOM images and cardiology reports.Monitor system performance, backup schedules, and perform routine maintenance.Troubleshoot issues related to image availability, modality connectivity, and workflow interruptions.Work with vendors to resolve technical issues and participate in system upgrades and patch deployments.Support integration with EMRs (e.g., Epic, Cerner) and ensure HL7/DICOM interfaces function properly.Conduct detailed Root Cause Analysis (RCA) for PACS outages, data inconsistencies, and workflow failures, document findings and drive remediation plans.Maintain documentation of system configuration, standard operating procedures, and change management.Train and support end users (cardiologists, techs, nurses) on system features and workflows.Ensure compliance with HIPAA, hospital policies, and industry regulations regarding data security and patient privacy. Qualifications & Skills: Bachelors degree in health informatics, IT, Biomedical Engineering, or related field (preferred).Minimum 3+ years of experience supporting any PACS/CVIS systems in a hospital or clinical environment.Strong knowledge of DICOM, HL7, IHE standards, and network protocols.Familiarity with radiology workflows, RIS integration, and medical imaging regulatory compliance.Experience with cardiology imaging modalities:ECHO, Cath Lab, ECG, Holter, Stress Test, Nuclear, etc.Proven ability to manage SLAs and perform in depth Root Cause Analysis (RCA).Familiarity with applications like FUJI Synapse Cardiovascular, GE Muse, Philips products, or similar.Good problem-solving, communication, and vendor management skills.Ability to participate in on-call support and respond to critical incidents as needed. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRadiology PACS About The Role :-The Radiology PACS (Picture Archiving and Communication System) Administrator is responsible for managing and supporting the digital imaging systems used in the Radiology department. This includes the maintenance, integration, and optimization of systems such as CVIS (Cardiovascular Information System), PACS, ECG Management, and imaging modalities. The role ensures continuous availability, performance, and compliance of imaging systems with healthcare standards and regulatory requirements.Key Responsibilities:Administer and support Radiology PACS and CVIS systems (e.g., FUJI Synapse Cardiovascular 6 & 7, GE Muse, Philips-Xper, eCare Manager etc.)Coordinate with Cardiology, Radiology, and IT teams to ensure optimal performance and uptime of imaging systems.Manage storage, retrieval, archival, and transmission of DICOM images and cardiology reports.Monitor system performance, backup schedules, and perform routine maintenance.Troubleshoot issues related to image availability, modality connectivity, and workflow interruptions.Work with vendors to resolve technical issues and participate in system upgrades and patch deployments.Support integration with EMRs (e.g., Epic, Cerner) and ensure HL7/DICOM interfaces function properly.Conduct detailed Root Cause Analysis (RCA) for PACS outages, data inconsistencies, and workflow failures, document findings and drive remediation plans.Maintain documentation of system configuration, standard operating procedures, and change management.Train and support end users (cardiologists, techs, nurses) on system features and workflows.Ensure compliance with HIPAA, hospital policies, and industry regulations regarding data security and patient privacy. Qualifications & Skills: Bachelors degree in health informatics, IT, Biomedical Engineering, or related field (preferred).Minimum 5 years of experience supporting any PACS/CVIS systems in a hospital or clinical environment.Strong knowledge of DICOM, HL7, IHE standards, and network protocols.Familiarity with radiology workflows, RIS integration, and medical imaging regulatory compliance.Experience with cardiology imaging modalities:ECHO, Cath Lab, ECG, Holter, Stress Test, Nuclear, etc.Proven ability to manage SLAs and perform in depth Root Cause Analysis (RCA).Familiarity with applications like FUJI Synapse Cardiovascular, GE Muse, Philips products, or similar.Good problem-solving, communication, and vendor management skills.Ability to participate in on-call support and respond to critical incidents as needed. Qualification 15 years full time education

Primary Duties & Responsibilities Complete Daily Quality checks as per the process requirement and meet the monthly sampling numbers for voice and non-voice processes. Document quality scores, and specific observations/ feedback/ comments in the monitoring form. Provides on time Feedback to the agents for the errors identified Complete RCA for all the errors identified. Create Error analysis/RCA Report within the defined timeline. Ensure the QA process adheres to ISO guidelines. Identify the improvement areas for staff and share it with the Assistant Manager Quality Attend all the development and quality trainings that are identified for Quality Analyst/ Lead Quality Analyst Proficiency in MS Office applications such as Excel, PowerPoint, Word etc. Desired Experience and Skills Graduate / Post Graduate Overall work experience 1 yrs. experience. Preferred experience in General Insurance or service industry in quality domain. Excellent Communication skills - written & verbal Working knowledge of Excel & PowerPoint. Operations people can apply. Open to look at the candidates from all the verticals, quality is an added advantage. Qualifications Desired Experience and Skills Graduate / Post Graduate

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationCardiology PACS About The Role :-The Cardiology PACS (Picture Archiving and Communication System) Administrator is responsible for managing and supporting the digital imaging systems used in the Cardiology department. This includes the maintenance, integration, and optimization of systems such as CVIS (Cardiovascular Information System), PACS, ECG Management, and imaging modalities. The role ensures continuous availability, performance, and compliance of imaging systems with healthcare standards and regulatory requirements.Key Responsibilities:Administer and support Cardiology PACS and CVIS systems (e.g., FUJI Synapse Cardiovascular 6 & 7, GE Muse, Philips-Xper, eCare Manager etc.)Coordinate with Cardiology, Radiology, and IT teams to ensure optimal performance and uptime of imaging systems.Manage storage, retrieval, archival, and transmission of DICOM images and cardiology reports.Monitor system performance, backup schedules, and perform routine maintenance.Troubleshoot issues related to image availability, modality connectivity, and workflow interruptions.Work with vendors to resolve technical issues and participate in system upgrades and patch deployments.Support integration with EMRs (e.g., Epic, Cerner) and ensure HL7/DICOM interfaces function properly.Conduct detailed Root Cause Analysis (RCA) for PACS outages, data inconsistencies, and workflow failures, document findings and drive remediation plans.Maintain documentation of system configuration, standard operating procedures, and change management.Train and support end users (cardiologists, techs, nurses) on system features and workflows.Ensure compliance with HIPAA, hospital policies, and industry regulations regarding data security and patient privacy. Qualifications & Skills: Bachelors degree in health informatics, IT, Biomedical Engineering, or related field (preferred).Minimum 5 years of experience supporting any PACS/CVIS systems in a hospital or clinical environment.Strong knowledge of DICOM, HL7, IHE standards, and network protocols.Familiarity with radiology workflows, RIS integration, and medical imaging regulatory compliance.Experience with cardiology imaging modalities:ECHO, Cath Lab, ECG, Holter, Stress Test, Nuclear, etc.Proven ability to manage SLAs and perform in depth Root Cause Analysis (RCA).Familiarity with applications like FUJI Synapse Cardiovascular, GE Muse, Philips products, or similar.Good problem-solving, communication, and vendor management skills.Ability to participate in on-call support and respond to critical incidents as needed. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationCardiology PACS About The Role :-The Cardiology PACS (Picture Archiving and Communication System) Administrator is responsible for managing and supporting the digital imaging systems used in the Cardiology department. This includes the maintenance, integration, and optimization of systems such as CVIS (Cardiovascular Information System), PACS, ECG Management, and imaging modalities. The role ensures continuous availability, performance, and compliance of imaging systems with healthcare standards and regulatory requirements.Key Responsibilities:Administer and support Cardiology PACS and CVIS systems (e.g., FUJI Synapse Cardiovascular 6 & 7, GE Muse, Philips-Xper, eCare Manager etc.)Coordinate with Cardiology, Radiology, and IT teams to ensure optimal performance and uptime of imaging systems.Manage storage, retrieval, archival, and transmission of DICOM images and cardiology reports.Monitor system performance, backup schedules, and perform routine maintenance.Troubleshoot issues related to image availability, modality connectivity, and workflow interruptions.Work with vendors to resolve technical issues and participate in system upgrades and patch deployments.Support integration with EMRs (e.g., Epic, Cerner) and ensure HL7/DICOM interfaces function properly.Conduct detailed Root Cause Analysis (RCA) for PACS outages, data inconsistencies, and workflow failures, document findings and drive remediation plans.Maintain documentation of system configuration, standard operating procedures, and change management.Train and support end users (cardiologists, techs, nurses) on system features and workflows.Ensure compliance with HIPAA, hospital policies, and industry regulations regarding data security and patient privacy. Qualifications & Skills: Bachelors degree in health informatics, IT, Biomedical Engineering, or related field (preferred).Minimum 3+ years of experience supporting any PACS/CVIS systems in a hospital or clinical environment.Strong knowledge of DICOM, HL7, IHE standards, and network protocols.Familiarity with radiology workflows, RIS integration, and medical imaging regulatory compliance.Experience with cardiology imaging modalities:ECHO, Cath Lab, ECG, Holter, Stress Test, Nuclear, etc.Proven ability to manage SLAs and perform in depth Root Cause Analysis (RCA).Familiarity with applications like FUJI Synapse Cardiovascular, GE Muse, Philips products, or similar.Good problem-solving, communication, and vendor management skills.Ability to participate in on-call support and respond to critical incidents as needed. Qualification 15 years full time education

Mandatory (Please do not apply if you do not fulfill any of the mandate requirements.) 1. Hands-on experience with Problem Management (only having knowledge doesn't work) 2. This is 100% on-site role based at Ahmedabad, Gujarat 3. This role have rotational shifts, including night shifts 4. We are looking for an immediate joiner or someone who can join within 15 days. Job Description: Role: Problem Management Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from the office. Shift Timings: 24 x7 Flexible Rotational hours (Including Night Shift) Job Description: Position Overview: We are seeking a detail-oriented and proactive problem manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with incident managers, service desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience (2+ years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with the ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment.

Role Summary: D esign and development of triple offset butterfly valves . T roubleshoot production issues and perform root cause analysis. Work closely with SME and Product engineers during design review process and collect manufacturing feedback. S upport product validation and certification s like cryogenic, high temperature and fugitive emission testing. Responsibilities: Carrying out r oot cause analysis and A3 problem solving recurrence issues. Preparation of assembly guidelines, lifting procedures and testing procedures. Review of ETO designs adhering to engineering standards based on lessons learnt. Create, Manage and Update technical folders/document for PED, API 6 09 and other certifications and Keep CE marking folder updated . Preparing, reviewing and documenting Design layouts, Part drawings, Part models and Engineering calculations as per order requirement . To support internal sales and intercompany sales team on RFQs and technical queries. To support Manufacturing & sub-contractors , purchase , PED to sort out technical issues . Requirement: B.E. or equivalent degree wit h min. 5 years experien ce (or) D.M.E. with min. 7 years experience . Hands-on experience in triple offset butterfly valves design and analysis. 3D modelling and a nalysis interpretation Knowledge to perform RCA, prepare procedures for assembly, testing and safety related. Standard Proficiency: API - 609, ASME B16.34, B16.25, ASME B16.10 , BS 6364 & ASTM [Basics]

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performanceContent Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsThis is a Work from Office RoleMust be open to working in a 24/7 environment.Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Arabic language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements. Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance.Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Hindi language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsThis is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

About Groww: We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we areLet s chat. Our Vision Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values Our culture enables us to be what we are India s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves. The values that form our foundation are: Radical customer centricity Ownership-driven culture Keeping everything simple Long-term thinking Complete transparency What you ll do Bridging the gaps b/w core infra, security, QA and development team. Managing application deployment & GKE platforms - automate and improve development and release processes. Working with the Dev team to understand the application architecture and its bottlenecks in-depth. Creating, managing and maintaining data stores & data platform infra using IaC. Owning the end-to-end Availability, Performance, and Capacity of applications and their infrastructure and creating/maintaining the respective observability with Prometheus/New Relic/ELK/Loki. Creating, managing and maintaining the Internal infrastructure platform which manages the CI/CD process, data stores, Kubernetes etc Providing 24X7 infra & app support, building processes and documenting "tribal" knowledge around the same time. Managing the SLO/Error Budgets/Alerts of the internal infrastructure platform. Working with Core Infra, Dev and Product teams to implement the platform. Managing outages, doing detailed RCA with developers, and identifying ways to avoid that situation. Mentor and train L1 engineers and continually improve app and infra support processes. Automate toil and repetitive work What are we looking for 5 to 8 Years of experience in managing high traffic, large-scale microservices and infrastructure. Experience in troubleshooting, managing and deploying containerised environments using Docker/containerd, and Kubernetes is a must. Must be proficient with the helm with experience in service mesh like Istio/Linkerd. Must have hands-on experience in managing and troubleshooting the Kubernetes environment. Extensive experience with Linux administration and understanding of the various Linux kernel subsystems (memory, storage, network etc). Extensive experience in DNS, TCP/IP, Routing and Load Balancing. Expertise in GitOps, Infrastructure as a Code tool such as Terraform, Pulumi, Crossplane etc. and Configuration Management Tools such as Chef, Puppet, Saltstack, and Ansible.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Helps teams to integrate and work together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May provide informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills Clearly and effectively exchanges information and ideas. Responsibility Statements Creates a quality checklist to determine potential defects. Reviews transactions and selects samples for auditing. Performs risk assessments related to performance monitoring and financial operations. Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing. Validates audit findings with operations personnel to concur with root cause analysis (RCA). Performs other duties as assigned. Complies with all policies and standards.

Senior Associate - Accounts Payable P2P Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Apply by 21-Jul-2025 About the role Conduct invoice processing ensuring accuracy, application of Accounts Payable policies to/and ensure payments are made every time, on time and accurately What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Handle accounts payable exceptions - Lead queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or raise supplier invoices and disputes as the need arises, Considers opportunities (RCA) to avoid recurring issues and educate relevant partners - Builds on Tesco processes and knowledge by applying CI tools and techniques - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including build, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed metrics - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes You will need Prior experience of working in an Accounts Payable Process is preferred About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

PureSoftware is looking for L2 Application Support Professional to join our dynamic team and embark on a rewarding career journey Provide second-level support for business-critical applications by diagnosing and resolving incidents, service requests, and technical issues escalated from L1 support Monitor application performance, system logs, and alerts to proactively identify potential problems and ensure system stability Collaborate with development, infrastructure, and third-party vendors to troubleshoot and resolve complex application issues Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes to improve system reliability Manage user access, configuration changes, and minor enhancements while ensuring adherence to change management policies

Role Overview: About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Medical, Dental and Vision Coverage Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Title: Incident Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: Incident Manager About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Escalation/Major Incident Leadership Ownership for driving progress and resolution of customers critical issues and Major Incidents Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Communication and Reporting Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Risk Management Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Retrospectives and Post Mortem to help improve the process/system/product Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Ensure the Escalation/Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Close loop the escalation/Major Incident with customer Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 - 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical Engineering with 5 years of experience. Diploma or Degree in Electrical Engineering with 3 years of experience.

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical / Mechanical / Electronics and communication/Instrumentation and Controls with 3 Years of Experience. Diploma or Degree in Electrical / Mechanical / Electronics and communication/Instrumentation and Controls with 3 Years of Manufacturing Plant Maintenance Experience.

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

Role & responsibilities Manage day-to-day IT infrastructure Operations Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc. Daily device health check monitoring and performing/validating device backups at regular intervals. Network performance monitoring, packet capture and analysis Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required. Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams) Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Escalates unresolved or critical issues, risks or problems to L3 team, raising a TAC case with vendor and working along with TAC engineer and L3 team. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plan and perform complex system configurations Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Basic Qualifications: Minimum four (4-7) years experience in network administration/engineering. Bachelors degree in computer science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum four (4) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Extensive experience in supporting carrier/enterprise grade network infra-structure; Cisco, Juniper, Aruba, F5, Palo Alto, Riverbed, Bluecat, NTP, HP Professional certification in Data, Voice, Wireless, or Security Networks Preferred candidate profile Troubleshooting knowledge on Network routing, switching, QOS, Wireless technologies, Security, Load balancing, DNS/DHCP/IP Management, Experience in Routing protocols and configurations (BGP, VRF, OSPF & EIGRP) (Viptela OMP) Experience in Switching and configuration options (VLANS, VXLAN HSRP, VRRP, STP) Experience in Wireless technologies (Cisco, Aruba) Experience of using protocol analyzers & decoding skills (Wireshark interpretation) Experience of using load balancing, Load balancing, DNS/DHCP/IP Management. Additional Benefits: Relocation benefits will be provided Free transport (pickup & drop) Role Type & Office Location - Permanent role, Pune Working Model - initially 5 days WFO for 3-4 months, later hybrid with 3 days WFO Weekly off can be on any day of the week Shift - 6 AM to 3 PM / 2 PM to 11 PM few weeks to/monthly rotation *Looking for early joiners

Quality Analyst-Service Desk Min. 2 Years of exp. in international BPO-Service Desk |1 Year as Quality Analyst on papers Exp. in Service Desk/ Microsoft troubleshooting/ Windows OS Exp. with QC Tools / RCA Night Shift CTC-Up to 6LPA Notice- 0-30 Days Perks and benefits Night Shift Allowances & Other Incentives

Understanding of all interlocks and logic mention in P& ID. Coordination with Vendor and Plant Team to prepare control philosophy. Checking of all interlocks and logic in DCS and MES. Ensuring proper communication in DCS, MES and SAP. Taking first batch with complete automation (DCS and MES). Identify Improvements opportunities in the day-to-day operations and support to implement the same. Perform basic trouble shooting in MES and able to resolve issue. Support officers / other team member in basic problem solving for the situational problems faced on the shop floor Proposing SFIs (Suggestion for Improvement) wherever modification brings improvement to the process. Continuous updating of Control philosophy with all changes. Comfortable with MS-Office tools, especially for report generation. Prior experience of process automation. Sharing various MES reports to respective stake holders to ensure proper and timely communication. Driving improvement through Kaizen and LCR. Helping team for Interaction with counterpart at other plant location for parallel implementation of best practices initiated by them and vice-versa. Coordinating with engineering to expedite implementation of suggestion. Assist in finding the root cause of any quality deviation or NCIP Participate in improvement projects and RCA activities