1675 Rca Jobs - Page 2

As a member of the New American Funding (NAF) team, you will be part of a leading mortgage lender that offers a wide range of loan options. Established in 2003 and headquartered in Tustin, CA, United States, NAF is dedicated to providing exceptional technical and business operations support to simplify and enhance the home loan experience for homeowners and homebuyers. Your role within NAF - India will involve ensuring that all processes are carried out according to Standard Operating Procedures. You will be responsible for guiding and coaching team members to improve individual performance, contributing to continuous process enhancements, and aligning team goals with onshore requirements. Monitoring workflow, tracking team performance, and conducting Root Cause Analysis (RCA) to enhance quality parameters will be key aspects of your responsibilities. To excel in this position, you should have a minimum of 7 to 9 years of experience in team management, with a proven track record of leading teams of at least 15 members. Proficiency in the English language, both spoken and written, is essential. Familiarity with MS Office applications such as Word, Excel, and PowerPoint is preferred, along with strong analytical and problem-solving skills. Your role will also require a keen awareness of controls and the ability to motivate and build a high-performing team. At New American Funding, we foster a culture that values teamwork and personal growth. By joining our dynamic team, you will have the opportunity to explore cutting-edge technologies and advance your career. We are seeking a candidate who can make informed decisions independently, prioritizing the needs of borrowers and the organization alike. If you are looking to leverage your leadership skills in a fast-paced, innovative environment, consider joining NAF - India and be part of a team dedicated to simplifying and enhancing the mortgage experience for our customers.,

You have an exciting opportunity to join as a Network Engineer in the GNOC department of OCI's Physical Networking team. With 3-5 years of experience, you will play a crucial role in managing large data centers at L2 level within a GNOC environment. To excel in this role, you should have prior experience in a large ISP or cloud provider environment. Your expertise with networking vendors such as Juniper, Arista, and Cisco on routers & switches will be essential. Proficiency in Spine leaf, BGP, ISIS, OSPF, and port channel configurations is a must. Your skill set should also include exposure to commodity Ethernet hardware (Broadcom/Mellanox), along with protocol knowledge of BGP, OSPF, IS-IS, TCP, IPv4, IPv6, DNS, DHCP, and MPLS. Familiarity with networking protocols like TCP/IP, VPN, DNS, DHCP, and SSL will be advantageous. It would be beneficial if you have experience in Automation tools like Python, Puppet, and/or Ansible, as well as familiarity with the Jira tool. Your responsibilities will involve handling incident, change, and service request tasks efficiently. Experience with RCA and RMA processes, as well as contributing to Major incident calls for Sev1 and Sev2 incidents, is highly desired. Strong communication skills, both verbal and written, are essential for effective collaboration within the team. Possessing Cisco and Juniper certifications would be an added advantage for this role. If you are open to working in a 24x7 environment as per business requirements and ready to contribute to the success of the Hyderabad Headcount of 10, then we look forward to receiving your application for this challenging yet rewarding position.,

You will be joining a reputed Group of Companies with a presence in UK, Africa, Middle East & India across various sectors including Oil & Gas, Food, Agri Commodities, Transport and Logistics, Tiles, Mining, Printing & Packaging, and Hospitality. As the Continuous Improvement Manager for Lagata Group in Lagos, Nigeria, your primary responsibility will be to develop and implement a strategic plan for Continuous Improvement (CI) initiatives within the group. This involves understanding business objectives, identifying improvement opportunities, and setting goals and targets. Your main duties will include analyzing existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement. You will plan, coordinate, and execute improvement projects from start to finish by defining project scopes, setting timelines, allocating resources, and monitoring progress to ensure projects are completed on time and within budget. In addition, you will lead change initiatives by effectively communicating the need for improvement, gaining buy-in from stakeholders, and managing resistance to change. You will establish metrics and key performance indicators (KPIs) to measure the effectiveness of improvement initiatives, collaborate with employees at all levels to foster a culture of continuous improvement, and apply methodologies such as Lean Six Sigma, Kaizen, or Agile to drive improvement initiatives. To be successful in this role, you should demonstrate practical implementation of TPM/5s/Kaizen/Six Sigma/CI/RCA projects involving multiple stakeholders. You should take initiatives for process improvements and demonstrate potential savings through specific CI/Six Sigma projects. Expertise in problem-solving methodologies like Why-Why analysis, Fish-bone diagram, 8D problem-solving methodology, Lean manufacturing, Value stream mapping, Kaizen methodology, TPM, Six Sigma methodology, etc., will be highly beneficial. Any training & development certification attained or suitable experience in the above methodologies will be considered advantageous for this position.,

Greetings from Synergy Resource Solutions, a leading Recruitment Consultancy. Our client is a hard-core technocrat in the (O&M) of the thermal power plant sector with the authority to turn around any dysfunctional or deficient power plant by their exceptional, dedicated, and result-oriented team. They combine technical expertise and a highly skilled workforce to provide life cycle power solutions, optimizing plant performance and facilitating their customer's progress. Role: Plant Head CFBC Industry: Power Plant Years of experience: 15-20 years Timings: 8 AM to 5 PM / 9 AM to 6 PM (depending on the plant location) Office Location: Anywhere in India Education: B.E./Diploma with BOE Monthly Salary: INR 1,00,000 to 1,50,000 Primary Responsibilities: - Conducting performance reviews with Plant Management and internal team members to ensure smooth functioning and achievement of plant targets. - Efficient operation and maintenance of all equipment, optimizing resources for the smooth functioning of power plants. - Root Cause Analysis (RCA) and providing solutions for any major critical technical problems. - Planning and executing shutdowns, ensuring successful startup within agreed timelines. - Overall responsibility for the Powerplant. Requirements for the Role: - Willingness to work in any part of India. - Similar experience working in a Power Plant is required. Benefits: - Bachelor's accommodation. - Transportation. - Cooking equipment for bachelor accommodation. - 18 leaves yearly. - Paid holidays depending on the plant location. If you are interested, please share your updated resume with details of your relevant experience, current salary, expected salary, and notice period.,

As a Software Engineer, you are responsible for developing error-free code with high-quality validation of applications. You will guide other developers and assist the Lead Software Engineering in various technical tasks. Your key responsibilities include understanding and providing input to application designs, coding, debugging, testing, and documenting product features. Moreover, you will be involved in selecting appropriate technical options for development, optimizing efficiency, and mentoring junior developers to enhance their performance. In this role, you are expected to identify problem patterns, improve technical designs, and proactively address issues in module implementation. You will also assist the Lead Software Engineering in technical design review activities and demonstrate capabilities in making technical decisions. Adherence to engineering processes and standards, meeting project timelines, and ensuring compliance with SLAs are crucial aspects of your performance evaluation. You will be accountable for managing defects, estimating project efforts, creating documentation, and contributing to project-related knowledge sharing. Your role will require you to develop code independently, configure and monitor the configuration process, and create unit test cases for validation. Having a good understanding of the business problem being addressed for the client is essential in developing relevant features and components. You will also be responsible for managing project activities at the module level, performing defect root cause analysis, and estimating time and resources for work completion. Additionally, you should possess strong communication skills to explain and communicate designs to customers, evaluate test results, and collaborate effectively with team members. Being a team player, proactive in seeking and offering help, and having good written and verbal communication abilities are essential for success in this role. Overall, your proficiency in ERP, code development, RCA, and ServiceNow will be instrumental in delivering high-quality software solutions and contributing to the success of the projects you are involved in.,

The role of Quality Test Assurance (QTA) at our company is not just a job title, but an opportunity to make a meaningful impact on the world. At our company, we prioritize putting People First, both for our employees and our customers. By coming together and continuously seeking ways to improve, we Expand the Possible. If you are someone who is dedicated to personal growth and ready to be a part of revolutionizing the future of transportation, then you are in good company. As a QTA, you will be responsible for demonstrating hands-on experience in ensuring exceptional product quality, delivering customer value that exceeds expectations, maintaining process assurance, conducting quality control, and optimizing the cost of quality. Your expertise will be crucial in meeting world-class quality expectations, resolving issues during assembly and testing, and making decisions that consider both short-term and long-term impacts while keeping the customer in mind. In this role, you will be required to develop a knowledge base, lead quality control and assurance efforts, and collaborate closely with Operations, Manufacturing Engineering, Supplier Quality Engineering, and Materials teams to solve problems and meet quality requirements. Your responsibilities will include working independently to ensure quality during assembly and testing, driving continuous improvement through structured root cause analysis and corrective action, collaborating cross-functionally, utilizing quality control tools, and adhering to processes related to Environmental Health and Safety (EHS) and compliance. The ideal candidate for this role will possess a degree in Electrical or Mechanical Engineering, along with a minimum of 8-12 years of experience in assembly and testing within the Rolling Stock or equivalent industry. Additionally, you should have a strong background in interpreting engineering drawings and specifications, knowledge of assembly processes and quality control tools, exposure to New Product Introduction, Production Part Approval Process (PPAP), and Advanced Product Quality Planning (APQP), as well as excellent interpersonal skills to drive internal and external customer quality requirements. At Wabtec Corporation, we are a global leader in providing equipment, systems, digital solutions, and value-added services for various industries. With a focus on driving progress and delivering innovative transportation solutions, we are committed to embracing diversity and creating an inclusive environment where everyone belongs. We believe that by leveraging the diverse perspectives and experiences of our employees, we can continue to drive exceptional results and make a positive impact on the world. Join us at Wabtec and be part of a culture that values leadership, diversity, and inclusion, where your unique experiences and perspectives are celebrated and contribute to our collective success. Learn more about our company and our commitment to diversity by visiting our website at http://www.WabtecCorp.com.,

Responsibilities & Key Deliverables Sales Drive overall volume & market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity & Adequacy Team Handling for respective states Provide timely insights to Marketing & Sales Planning (Add - GTM) CX Manage end to end customer centricity, and satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioural Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form & manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA General Requirements

Please reach out to consultwithjanani@gmail.com with your resume or DM your resume to 8825735142. Monitor the functioning of entire business operations, sale in outlets, Doctor’s critical queries on a daily basis & shall report to Functional Head. Required Candidate profile Recent 5 Years of experience with Hospital Pharmacy Background. Age: 30 to 40 Years Willing to Travel, Preferably Male Languages Known: Hindi Must, Fluent English & Local Language (Tamil or Telugu)

A. Position Summary: Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Conduct regular feedback sessions to BQAs Essential Qualification and Work Experience: 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Technical/Soft Skills: 3. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 4. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 5. Computer skills Windows OS, MS office 2003, Image Applications, Etc. B. Pre-requisite for the role: Preferred work experience & Qualification 1. Graduate / Diploma Holder 2. Knowledge on Mortgage insurance is a must as they should start QC with minimal training Preferred Technical/soft skills 1. Excellent knowledge on analyzing the data and arrive at the RCA, use of quality tools etc. 2. Good Verbal and written communication, and must be able to communicate with clients through calls and emails 3. Computer skills Windows OS, MS office 2003, Image Applications, Etc. C. Essential duties and responsibilities include the following (other duties may be assigned) Complete the daily audit / sampling counts Identify the gaps areas in the audit and report it to the Quality Lead and above Observe the trend of the errors for the process and suggest the improvement plan Monitoring and ensuring SLA quality targets are met Identify and initiate Quality Improvement Provide and support operations with QA reports Facilitate and implement best Quality practices Conduct regular feedback sessions to BQAs Open to night shifts and flexible to work overtime as per the process requirement Understanding the process risks and come up with controls to mitigate the risks Should understand Customer Quality & Productivity expectations Strong Reporting skills using Microsoft office Good knowledge on the OPI process Flexible to work in shifts based on the business requirement Good Verbal and written communication, and must be able to communicate with clients through calls and emails Co-ordinate and communicate regularly with QL and operations

Job Description: Job Title: DCO Risk Control Assessment (RCA) AVP Location: Mumbai, India Role Description Divisional Control Office (DCO) team ensures that the division operates with high levels of integrity. It is responsible for supporting the business by developing, implementing and maintaining a risk culture to ensure a strong and sustainable business control environment whilst minimizing risk arising from non-financial risk factors. DCO strategy includes improving the risk management information and strengthening the governance and risk culture. The Corporate Bank (CB) DCO has functional responsibility for providing a central point of oversight over the CB Risk Control Assessments (RCA). This includes supporting the business by driving Risk Control Assessment specifically focusing on Information Security (IS) / Information Technology (IT) risks in line with NFRM guidelines. RCA is a key component of the banks non-financial risk management toolkit, to enable the effective profiling, monitoring and management of operational risks. What we will offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Collaborate with businesses and support them in conducting Risk Control Assessments as per NFRM guidelines specifically focusing on Information Security (IS) / Information Technology (IT) risks Analyze contextual data and relevant data triggers and determine or update risk profile, inherent risk, control environment and residual risk ratings along with supporting rationale, liaising with Risk Types SMEs in their business Participate in 1LoD-led RCA meetings for business to drive the risk discussions, focusing on key or emerging risks that may impact the business Coordinate with businesses/2LoD and assist in 2LoD challenges Prepare RCA reports and obtain business sign-offs Document risk mitigation decisions, if required, with consideration of risk appetite Deliver high quality Global Governance decks and reporting trends to support senior management Your Skills Qualifications: CISA/CRISC or relevant security qualifications with experience of Risk Controls and/or Internal Audit in banking industry covering Information Security (IS) / Information Technology (IT) risks Experience in SOX/ ISO27001 control framework Knowledge related to risk management (including conducting Risk Control Assessments) and corporate banking products, processes and systems preferred, specifically focusing on Information Security (IS) / Information Technology (IT) risks Ability to assess impact of control environment on inherent risk along with documentation of qualitative assessment Strong quantitative and analytical skills required to critically evaluate information for key risk assessments Familiarity with DB organization a plus, but not mandatory Strong project management skills and a proactive team partner Influencing, negotiation skills and stakeholder management expertise Strong verbal and written communication skills Proficiency with automating tasks in Excel to improve efficiency a plus, but not mandatory How we ll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team in Germany Pune A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams https: / / www.db.com / company / company.html

Day-to-day operations of the Tri-Plating & Nickle Chrome process Exp of line parameters such as temperature, voltage, chemical concentration, and plating time Conduct basic quality checks (coating thickness, adhesion, appearance, etc.)as per SOPs Required Candidate profile Understanding of electroplating processes (preferably Tri-Plating: Copper-Nickel-Chrome) Knowledge of chemical handling and safety protocols Root cause analysis (RCA) and CAPA for plating defects

About The Role : Job Title: FIC Risk and Control Assessment (RCA) LocationMumbai, India Corporate TitleAVP Role Description The Business Control Unit (BCU) is a 1st Line of Defence (1st LoD) function within the front office created during the implementation of the Three Line of Defence (3LoD) programme. Its primary objective is to support the front office in executing Non-Financial Risk framework for its business line. The primary responsibility of the candidate within the BCU would be to support the Risk and Control Assessment (RCA) process. The RCA is a key component of the Banks Non-Financial Risk (NFR) Framework to enable the effective profiling, monitoring, and management of Divisional NFR. The responsibilities would also include control testing, incident research, remediation and other ad hoc control initiatives and projects. Working closely with teams in and out of the division to understand risks impacting the group on a dynamic basis. About The Role The BCU team is principally responsible for: Identification and mitigation of non-financial risks (regulatory, conduct and systemic) Supporting the operations of an efficient supervisory and conduct framework. Ensuring the governance and remediation of a business audit portfolio Driving Change the Bank initiatives to support the control framework. In addition to working closely with the business heads, the groups reach and interaction is broad, including engagement with the Corporate Relationship Management (Coverage) Divisional Control Officer (DCO) and those functions forming the 2nd and 3rd LoD, for example Compliance, Anti Financial Crime (AFC), Non-Financial Risk Management (NFRM), Legal, Group Audit and others. This role will be to support the Global BCU function in various capacities. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The Candidate within the team would be primarily responsible for RCA and would be required to- Collate and analyse contextual data and relevant data triggers (including read across from other assessments) to inform an accurate and up to date view of the Risk Profile as well as Emerging Risks. Update the Inherent Risk, Control Suite & Residual Risk rating and supporting rationale, liaising with Risk Types SMEs in their business. Consider the combined effectiveness of individual Key Controls, leveraging available Control Guardrail information, individual Control certification & assessment from Control Owners, and individual Control Assurance results for Control Suite ratings. Coordinating and incorporating Anti-Financial Crime and Compliance risk assessments within the business Risk Profile Coordinating and participating in quarterly US/ annual global RCA workshop to ensure Risks are discussed and mitigation decisions are documented in the RCA tool. Creating monthly RCA snapshot in the tool as a point-in-time Risk Profile for the division and coordinating capture of unresolved 2nd LoD challenges and obtain sign off from Risk Assessor. Candidate would also be responsible for- Support Non-Financial Risk Councils (NFRCs). Support validation of DMA (Designated Market Activities) perimeter. Ensuring control inventory for Coverage is kept up to date. Support all aspects of Front Office Operational Risk Framework from an RCA perspective. Provide support for audit reviews and compliance testing. Creation and delivery of senior management reporting to support decision making. Provide analytical support to the BCU team and senior management decision making. Manage ad-hoc tasks as and when required. Your skills and experience MBA in Finance from a premier institution with relevant experience Work experience in banking domain working on regulatory projects/ operational risk management. Strong interpersonal and excellent verbal and written communication skills. Experience in conducting and driving meetings with senior stakeholders. Able to work as part of a global team. Experience in managing the RCA process would be preferable. Strong computer skills, particularly in dealing with high volume of data, management of databases and Excel. Advanced exposure PowerPoint is must. Strong analytical skills and ability to formulate clearly and present information in a compelling manner. Confident to question the status quo business practice / existing control framework. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role Skill required: Delivery - Fraud Risk Management Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Business and regulatory requirements, governance, operating model, process and system controls to identify, detect, measure, prevent and report internal and external fraud for an organization. The fraud strategy program managers will work for the Fraud Risk & Solutions manager to design and implement innovative and robust fraud controls across financial products and customer journeys from application to account closure, which strengthen fraud prevention measures and enhance digital experience. This role requires fraud domain expertise, data analytics skills, and the ability to track & manage engineering projects on a day-to-day basis. What are we looking for Conduct data analysis, running queries to process large-scale datasets involving millions of identities and transactions to develop data-driven fraud solutions Perform root-cause analysis and fraud investigations, leveraging fraud review tools and vendor systems such as SentiLink, iOvation, ThreatMetrix, LexisNexis, etc Work with SQL, Tableau, and Looker for data analysis and reporting Ensure compliance with KYC, CIP, AML, Reg E, and other fraud-related regulations and guidelines Product/program/project management:5+ years Fraud prevention, fraud management Fraud RCA:2+ years Data analytics:1+ year Roles and Responsibilities: Develop, implement, and enhance fraud prevention controls to identify and mitigate fraud risks, including but not limited to identity fraud, account takeover fraud, and transaction fraud Manage engineering development and fraud risk implementation projects, preparing PSR, PRD, and solution documentation. Working with the engineering team in daily standup, grooming sessions to clarify all the requirements details support accuracy and smooth engineering implementation Collaborate closely with fraud analytics and fraud operations teams to design effective fraud prevention methods that balance fraud controls and customer experience In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally. interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Delivery - Fraud Risk Management Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Business and regulatory requirements, governance, operating model, process and system controls to identify, detect, measure, prevent and report internal and external fraud for an organization. The fraud strategy program managers will work for the Fraud Risk & Solutions manager to design and implement innovative and robust fraud controls across financial products and customer journeys from application to account closure, which strengthen fraud prevention measures and enhance digital experience. This role requires fraud domain expertise, data analytics skills, and the ability to track & manage engineering projects on a day-to-day basis. What are we looking for Conduct data analysis, running queries to process large-scale datasets involving millions of identities and transactions to develop data-driven fraud solutions Perform root-cause analysis and fraud investigations, leveraging fraud review tools and vendor systems such as SentiLink, iOvation, ThreatMetrix, LexisNexis, etc Work with SQL, Tableau, and Looker for data analysis and reporting Ensure compliance with KYC, CIP, AML, Reg E, and other fraud-related regulations and guidelines Product/program/project management:5+ years Fraud prevention, fraud management Fraud RCA:2+ years Data analytics:1+ year Roles and Responsibilities: Develop, implement, and enhance fraud prevention controls to identify and mitigate fraud risks, including but not limited to identity fraud, account takeover fraud, and transaction fraud Manage engineering development and fraud risk implementation projects, preparing PSR, PRD, and solution documentation. Working with the engineering team in daily standup, grooming sessions to clarify all the requirements details support accuracy and smooth engineering implementation Collaborate closely with fraud analytics and fraud operations teams to design effective fraud prevention methods that balance fraud controls and customer experience In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally. interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. * Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. * Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings * Participate in Process Calibration sessions with Clients and Cros Vendor * Take accountability for effectively handling escalations * Identify root causes for business related issues and recommend solutions to improve overall client satisfaction * Assist with monitoring and tracking incidents to ensure timely resolution * Deliver individual and group feedback, provide coaching sesions, motivating, and encouraging analysts to improve performance. * Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality. * Need to enforce the defined policy guidelines for al workflows assigned under Content Moderation scope. * Need to ensure timely Quality insights are shared to drive proces improvements * Should ensure timely feedback and individual performance development is tracked and reported * Should work with core Operations Team and drive over all quality standards defined as per the process Qualification Any Graduation

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. * Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. * Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings * Participate in Process Calibration sessions with Clients and Cros Vendor * Take accountability for effectively handling escalations * Identify root causes for business related issues and recommend solutions to improve overall client satisfaction * Assist with monitoring and tracking incidents to ensure timely resolution * Deliver individual and group feedback, provide coaching sesions, motivating, and encouraging analysts to improve performance. * Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality. * Need to enforce the defined policy guidelines for al workflows assigned under Content Moderation scope. * Need to ensure timely Quality insights are shared to drive proces improvements * Should ensure timely feedback and individual performance development is tracked and reported * Should work with core Operations Team and drive over all quality standards defined as per the process Qualification Any Graduation

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Presales Solution Architect, you will lead the end-to-end solution blueprint and roadmap, acting as the bridge between client vision and technology execution. You will be instrumental in translating business problems into technology solutions and having stakeholder alignment throughout the deal lifecycle. In this role, youll gain experience in designing Data & AI AMS solutions, working across global delivery and sales teams. You will work cross clouds, cross industry cross geography giving depth and breadth of exposure. Youll also deepen your expertise in in emerging technologies like Data, AI, Gen AIpreparing you for the future. Roles & Responsibilities:-Understand RFP/RFIs and how business needs map to technical architecture (data engineering, data visualization, AI, Gen AI).-Align technology components (e.g. Informatica, Power BI, Python, LLM models, APIs) with business use cases.-Prepare detailed ADM custom run effort estimates and get them validated with capability SMEs.-Design optimal staffing models based on onshore/offshore mix and pyramid structure.-Build solution plan power point decks for use in sales and delivery alignment.-Engage in solution and delivery reviews with leadership across geographies.-Act as the strategic link between sales and delivery teams.-Contribute to client-facing proposals, SOWs, and contracting documents.-Present and defend your solution in internal and external forums.-Seamlessly transition the solution to the delivery team post-deal closure. Professional & Technical Skills: - Must To Have Skills: -Must Have:Strong experience in AMS/application support and maintenance projects -Working knowledge of cloud ecosystems Azure, AWS, or Google Cloud.-Basic proficiency in Microsoft Excel (Pivot tables, filters, vlookup etc.).-Data/AI prior experience is preferred but not mandatory-Good to Have:Good PowerPoint skills for leadership storytelling.-Exceptional stakeholder management and communication skills.-Experience working in cross-functional and global environments.-Working knowledge of AMS terminologies like L2, L3, service requests, problem tickets, RCA etc. Additional Information:-Experience:Minimum 12 years of relevant IT industry experience.-Location:Pan-India (open to various locations).-Education:15 years of full-time education required. Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic and collaborative environment where your primary focus will be on translating client requirements into innovative and effective solutions. Your typical day will involve working closely with various teams, including Sales Pursuit and Delivery, to ensure that the solutions developed are not only winnable but also deliverable, aligning with the client's value proposition and business objectives. You will leverage your extensive knowledge of technology, functions, and platforms to create differentiated solutions that meet the unique needs of each client, fostering strong relationships and driving successful project outcomes. Roles & Responsibilities:- Understand RFP/RFIs and how business needs map to technical architecture (data engineering, data visualization, AI, Gen AI).-Align technology components (e.g. Informatica, Power BI, Python, LLM models, APIs) with business use cases.-Prepare detailed ADM custom run effort estimates and get them validated with capability SMEs.-Design optimal staffing models based on onshore/offshore mix and pyramid structure.-Build solution plan power point decks for use in sales and delivery alignment.-Engage in solution and delivery reviews with leadership across geographies.-Act as the strategic link between sales and delivery teams.-Contribute to client-facing proposals, SOWs, and contracting documents.-Present and defend your solution in internal and external forums.-Seamlessly transition the solution to the delivery team post-deal closure. Professional & Technical Skills: -Must Have:Strong experience in AMS/application support and maintenance projects -Working knowledge of cloud ecosystems Azure, AWS, or Google Cloud.-Basic proficiency in Microsoft Excel (Pivot tables, filters, vlookup etc.).-Data/AI prior experience is preferred but not mandatory-Good to Have:Good PowerPoint skills for leadership storytelling.-Exceptional stakeholder management and communication skills.-Experience working in cross-functional and global environments.-Working knowledge of AMS terminologies like L2, L3, service requests, problem tickets, RCA etc. Additional Information:-Minimum 12 years of relevant IT industry experience.-Pan-India (open to various locations).-15 years of full-time education required. Qualification 15 years full time education

JD For System Administrator Position Title : Sr. System Administrator Location: Noida Qualification: 3 Year Diploma/Bachelors/masters degree in computer science Experience: 10 to 12 Years Job Description: We are seeking an experienced Senior Systems Administrator to join our team. The ideal candidate will have a strong background in Data Centre, DR, Physical Server & Storage, Backup, Hyper-V Administration, Windows Server, IIS, MS SQL, and a solid understanding of RHEL systems. Responsible for managing and supporting critical production environments, ensuring high availability, system reliability, and optimal performance. Highlight risk at various levels- Single point of failure, capacity analysis, configuration assessment, security risk and threats. Key Responsibilities: Administer and troubleshoot Hyper-V, Windows Server (2016/2019), IIS, MS SQL, and RHEL environments, ensuring optimal performance and availability. Leverage expertise in Hyper-V virtualization to manage virtual environments and resolve issues promptly. Configure and maintain Windows Failover Clusters to ensure high availability and disaster recovery (HA/DR) readiness. Manage HPE physical servers, storage, and ILO management tools. Monitor server health and resolve issues related to hardware, system resources, and connectivity. Lead Change, incident and problem management pertaining to storage and Windows technology, including review of RCA reposts. Provide support for IIS, MS SQL, and application deployments, ensuring smooth configuration, backup, restoration, and troubleshooting. Manage the deployment of patches and updates in production environments. Actively monitor systems for security, performance, and usability concerns, resolving incidents within defined SLAs. Provide 24x7 support for critical production systems. Collaborate with cross-functional teams and provide excellent customer support, addressing technical issues with effective solutions. Plan and implement disaster recovery strategies and backup solutions to ensure data integrity and business continuity. Maintain documentation for system configurations, procedures, and recovery protocols. Ensure adherence to organizational policies, standards, and best practices. Minimum 6 years of experience with High Availability (HA) and Disaster Recovery (DR) strategies. Strong expertise in Active Directory, DHCP, DNS, File Servers, SMTP, WSUS, SMS Service, AD Connect, Azure AD, Office 365, and print servers. Proficient in system and service configuration, troubleshooting, hardening as per SOP and patch management. Hands-on experience with backup and restore operations, including disaster recovery procedures. Familiarity with security technologies and proactive threat mitigation practices. Proven experience in managing a 24x7 production environment. Should have experience in managing renewals, new procurement, contracts and dealing with external vendors / third parties. Certifications : Microsoft Certified: Windows Server Operating Systems (preferred). Additional certifications in relevant technologies (e.g., Hyper-V, MS SQL, etc.) are a plus. Soft Skills : Strong interpersonal skills with the ability to communicate technical issues clearly to non-technical stakeholders. Excellent problem-solving abilities with a strong focus on delivering high-quality service under pressure. Self-motivated and able to work independently with minimal supervision in a high-visibility environment. Desirable Experience: Experience in the power sector is highly desirable.

Job description 1. Preventive Maintenance Planning Develop and implement preventive and predictive maintenance schedules for critical equipment to minimize unplanned downtime and increase system reliability. 2. Data Analysis and Performance Monitoring Monitor and analyze equipment performance data, utilizing tools such as vibration analysis, thermography, and other diagnostic methods. Track key performance indicators (KPIs) to assess the efficiency, reliability, and performance of equipment and systems. Make recommendations and ensure alignment of reliability strategies in order to maintain asset related maintenance Work Management Spares part management Maintenance and repair cost optimization 3. Root Cause Analysis and Troubleshooting Lead root cause analysis (RCA) investigations for equipment failures, identifying underlying issues and recommending corrective actions. Review quality of RCA and coach the team. Troubleshoot complex mechanical and electrical systems to restore equipment to optimal working conditions quickly. Equipment Condition and Performance Condition based maintenance and asset health Equipment acceptance test using PdM Technology Excellence Leadership Reliability culture and competency development Lesson learnt and best practice sharing Digital Transformation Data analytics 4. Reliability Engineering Practices Apply Reliability Centered Maintenance (RCM), Failure Mode and Effects Analysis (FMEA), and other reliability engineering methodologies to improve system performance. Implement reliability improvements to extend the lifespan of equipment and reduce lifecycle costs. Maintenance strategy optimization. Asset and component criticality Defect identification and elimination Root cause analysis and FRACAS Weibull and growth analysis Reliability, Availability and Maintainability (RAM) analysis 5. Collaboration with Cross-Functional Teams Work closely with operations, engineering, and HSE teams to identify potential improvements and support the efficient operation of equipment. Collaborate with vendors and contractors on equipment upgrades or new installations, ensuring compliance with reliability standards. 6. Continuous Improvement Initiatives Participate in continuous improvement initiatives aimed at optimizing maintenance procedures, reducing downtime, and improving overall terminal and CFS performance. Develop and recommend changes to maintenance procedures to improve reliability, safety, and efficiency. 7. Process Analysis and Mapping Conduct thorough assessments of current processes across various departments or business functions. Map out workflows and identify inefficiencies, bottlenecks, and areas for improvement. Use tools like Value Stream Mapping (VSM) and process flowcharts to visualize and assess current-state processes. 8. LEAN Methodology Implementation Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement. Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the Lean Business System (LBS) program Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens) Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. Collaborating with regional and global leadership teams to align LBS strategies with business objectives. Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed Lead the implementation of LEAN principles, such as Kaizen, 5S, Six Sigma, and Standardized Work, to improve productivity, reduce waste, and enhance process efficiency. Train and coach teams on LEAN tools and concepts to foster a culture of continuous improvement. 9. Continuous Improvement Projects Lead and manage process improvement projects aimed at optimizing operational efficiency, reducing costs, and enhancing product/service quality. Apply root cause analysis (RCA) to address recurring issues and develop sustainable solutions. Oversee the implementation of best practices, ensuring that process improvements are integrated into everyday operations. 10. Data-Driven Decision Making Collect and analyze performance data, metrics, and KPIs to identify areas of opportunity for improvement. Use data to drive decision-making and justify process changes and improvements. Develop dashboards and reports to monitor the success of improvement initiatives and track progress. 11. Safety and Compliance Ensure that all maintenance activities comply with safety regulations, industry standards, and company policies. Support the development of safety protocols and promote a culture of safety within the maintenance team. 12. Documentation and Reporting Maintain accurate records of maintenance activities, performance data, and any issues or failures for tracking and analysis. Generate reports for management to highlight equipment performance trends, reliability improvements, and areas for further optimization. 13. Training and Development Train maintenance staff on best practices, new technologies, and reliability-centered maintenance techniques. Stay up-to-date with the latest industry developments and technologies to continuously improve maintenance strategies.

Job description 1. Preventive Maintenance Planning Develop and implement preventive and predictive maintenance schedules for critical equipment to minimize unplanned downtime and increase system reliability. 2. Data Analysis and Performance Monitoring Monitor and analyze equipment performance data, utilizing tools such as vibration analysis, thermography, and other diagnostic methods. Track key performance indicators (KPIs) to assess the efficiency, reliability, and performance of equipment and systems. Make recommendations and ensure alignment of reliability strategies in order to maintain asset related maintenance Work Management Spares part management Maintenance and repair cost optimization 3. Root Cause Analysis and Troubleshooting Lead root cause analysis (RCA) investigations for equipment failures, identifying underlying issues and recommending corrective actions. Review quality of RCA and coach the team. Troubleshoot complex mechanical and electrical systems to restore equipment to optimal working conditions quickly. Equipment Condition and Performance Condition based maintenance and asset health Equipment acceptance test using PdM Technology Excellence Leadership Reliability culture and competency development Lesson learnt and best practice sharing Digital Transformation Data analytics 4. Reliability Engineering Practices Apply Reliability Centered Maintenance (RCM), Failure Mode and Effects Analysis (FMEA), and other reliability engineering methodologies to improve system performance. Implement reliability improvements to extend the lifespan of equipment and reduce lifecycle costs. Maintenance strategy optimization. Asset and component criticality Defect identification and elimination Root cause analysis and FRACAS Weibull and growth analysis Reliability, Availability and Maintainability (RAM) analysis 5. Collaboration with Cross-Functional Teams Work closely with operations, engineering, and HSE teams to identify potential improvements and support the efficient operation of equipment. Collaborate with vendors and contractors on equipment upgrades or new installations, ensuring compliance with reliability standards. 6. Continuous Improvement Initiatives Participate in continuous improvement initiatives aimed at optimizing maintenance procedures, reducing downtime, and improving overall terminal and CFS performance. Develop and recommend changes to maintenance procedures to improve reliability, safety, and efficiency. 7. Process Analysis and Mapping Conduct thorough assessments of current processes across various departments or business functions. Map out workflows and identify inefficiencies, bottlenecks, and areas for improvement. Use tools like Value Stream Mapping (VSM) and process flowcharts to visualize and assess current-state processes. 8. LEAN Methodology Implementation Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement. Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the Lean Business System (LBS) program Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens) Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. Collaborating with regional and global leadership teams to align LBS strategies with business objectives. Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed Lead the implementation of LEAN principles, such as Kaizen, 5S, Six Sigma, and Standardized Work, to improve productivity, reduce waste, and enhance process efficiency. Train and coach teams on LEAN tools and concepts to foster a culture of continuous improvement. 9. Continuous Improvement Projects Lead and manage process improvement projects aimed at optimizing operational efficiency, reducing costs, and enhancing product/service quality. Apply root cause analysis (RCA) to address recurring issues and develop sustainable solutions. Oversee the implementation of best practices, ensuring that process improvements are integrated into everyday operations. 10. Data-Driven Decision Making Collect and analyze performance data, metrics, and KPIs to identify areas of opportunity for improvement. Use data to drive decision-making and justify process changes and improvements. Develop dashboards and reports to monitor the success of improvement initiatives and track progress. 11. Safety and Compliance Ensure that all maintenance activities comply with safety regulations, industry standards, and company policies. Support the development of safety protocols and promote a culture of safety within the maintenance team. 12. Documentation and Reporting Maintain accurate records of maintenance activities, performance data, and any issues or failures for tracking and analysis. Generate reports for management to highlight equipment performance trends, reliability improvements, and areas for further optimization. 13. Training and Development Train maintenance staff on best practices, new technologies, and reliability-centered maintenance techniques. Stay up-to-date with the latest industry developments and technologies to continuously improve maintenance strategies.

Job description 1. Preventive Maintenance Planning Develop and implement preventive and predictive maintenance schedules for critical equipment to minimize unplanned downtime and increase system reliability. 2. Data Analysis and Performance Monitoring Monitor and analyze equipment performance data, utilizing tools such as vibration analysis, thermography, and other diagnostic methods. Track key performance indicators (KPIs) to assess the efficiency, reliability, and performance of equipment and systems. Make recommendations and ensure alignment of reliability strategies in order to maintain asset related maintenance Work Management Spares part management Maintenance and repair cost optimization 3. Root Cause Analysis and Troubleshooting Lead root cause analysis (RCA) investigations for equipment failures, identifying underlying issues and recommending corrective actions. Review quality of RCA and coach the team. Troubleshoot complex mechanical and electrical systems to restore equipment to optimal working conditions quickly. Equipment Condition and Performance Condition based maintenance and asset health Equipment acceptance test using PdM Technology Excellence Leadership Reliability culture and competency development Lesson learnt and best practice sharing Digital Transformation Data analytics 4. Reliability Engineering Practices Apply Reliability Centered Maintenance (RCM), Failure Mode and Effects Analysis (FMEA), and other reliability engineering methodologies to improve system performance. Implement reliability improvements to extend the lifespan of equipment and reduce lifecycle costs. Maintenance strategy optimization. Asset and component criticality Defect identification and elimination Root cause analysis and FRACAS Weibull and growth analysis Reliability, Availability and Maintainability (RAM) analysis 5. Collaboration with Cross-Functional Teams Work closely with operations, engineering, and HSE teams to identify potential improvements and support the efficient operation of equipment. Collaborate with vendors and contractors on equipment upgrades or new installations, ensuring compliance with reliability standards. 6. Continuous Improvement Initiatives Participate in continuous improvement initiatives aimed at optimizing maintenance procedures, reducing downtime, and improving overall terminal and CFS performance. Develop and recommend changes to maintenance procedures to improve reliability, safety, and efficiency. 7. Process Analysis and Mapping Conduct thorough assessments of current processes across various departments or business functions. Map out workflows and identify inefficiencies, bottlenecks, and areas for improvement. Use tools like Value Stream Mapping (VSM) and process flowcharts to visualize and assess current-state processes. 8. LEAN Methodology Implementation Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement. Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the Lean Business System (LBS) program Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens) Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. Collaborating with regional and global leadership teams to align LBS strategies with business objectives. Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed Lead the implementation of LEAN principles, such as Kaizen, 5S, Six Sigma, and Standardized Work, to improve productivity, reduce waste, and enhance process efficiency. Train and coach teams on LEAN tools and concepts to foster a culture of continuous improvement. 9. Continuous Improvement Projects Lead and manage process improvement projects aimed at optimizing operational efficiency, reducing costs, and enhancing product/service quality. Apply root cause analysis (RCA) to address recurring issues and develop sustainable solutions. Oversee the implementation of best practices, ensuring that process improvements are integrated into everyday operations. 10. Data-Driven Decision Making Collect and analyze performance data, metrics, and KPIs to identify areas of opportunity for improvement. Use data to drive decision-making and justify process changes and improvements. Develop dashboards and reports to monitor the success of improvement initiatives and track progress. 11. Safety and Compliance Ensure that all maintenance activities comply with safety regulations, industry standards, and company policies. Support the development of safety protocols and promote a culture of safety within the maintenance team. 12. Documentation and Reporting Maintain accurate records of maintenance activities, performance data, and any issues or failures for tracking and analysis. Generate reports for management to highlight equipment performance trends, reliability improvements, and areas for further optimization. 13. Training and Development Train maintenance staff on best practices, new technologies, and reliability-centered maintenance techniques. Stay up-to-date with the latest industry developments and technologies to continuously improve maintenance strategies.

Owns and manages the customer experience for large (Maha) customers End to end responsibility for customer experience/ essential services Manager customer experience in compliance with all company procedures Manages the end to end shipment process in compliance with all company procedures. Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders. Identify and attract prospective strategic customers Collect and analyze sales data and trends Stay up-to-date with internal and external developments and suggest new ways to increase sales Publish regular insights reports to measure and track KPIs against benchmarks. Lead analytics presentations to business stakeholders. Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention Leverage CX data to identify opportunities to improve customer service and customer experience

KEY SKILLS AND EXPERIENCE You have: B.E / B.Tech / M.E / M.Tech with 9+ years of experience in problem-solving to lead and resolve complex technical situations, including software upgrades, audits, and network expansions. Experience in interacting with customers for complex cases, providing workarounds, and ensuring SLAs are met. Experience in RCA analysis and report creation. Experience in complying with emergency process requirements and ensuring quick recovery for critical outages. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN You will diagnose and resolve complex technical issues by analyzing logs, system behavior, and customer environments. Troubleshoot both hardware and software-related problems. You will act as the primary point of contact for customers experiencing technical difficulties. Maintain a high level of customer satisfaction by communicating clearly and professionally while managing expectations. Log, categorize, and prioritize customer issues in the ticketing system, ensuring that all incidents are tracked, escalated as needed, and resolved promptly. You will be using advanced analytical skills to solve complex problems and takes a new perspective. You will provides working leadership and training to less experienced personnel and may lead technical projects with manageable risks. Works effectively in a mixed environment and collaborates with R&D teams for defect fixes. You will provides expertise and delivers advanced system troubleshooting methods. Use best practices and knowledge of internal or external business issues to improve products or services.

As a member of the Managed Services support team, you will be responsible for delivering high-quality services to global customers. Your role will involve utilizing your strong skills in VMware vSphere and server hardware to ensure the smooth operation and management of systems. It is essential to have a customer-centric approach, cultural sensitivity, and the ability to quickly adapt to new challenges. To be eligible for this position, you should hold a Bachelor's degree in Engineering or equivalent and have a minimum of 2-3 years of relevant experience in an Enterprise Managed Service environment. Possessing certifications such as VMware VCP or ITIL will be advantageous. You must be willing to work in a 24/7 support environment and meet the minimum level requirement if applying as part of an internal job posting. Your technical skills in VMWare should include expertise in administering, operating, and managing vSphere Datacenter, as well as experience in ESXi and vCenter upgrades, virtual machine operations, performance monitoring, networking, storage configurations, security, and more. Additionally, you should have a basic understanding of DHCP, DNS, Active Directory, Linux Operating Systems, and Physical Network and Storage technologies. In the area of Compute, you will be providing remote support for Compute infrastructure and OneView application, ensuring compliance with technical standards and contract terms. Your responsibilities will include managing servers, server management software tools, remote deployment programs, monitoring processes, and collaborating with various functions for quick issue resolution. Key responsibilities will involve resolving customer issues via different channels, escalating issues when necessary, leveraging internal technical expertise, collaborating with other teams, maintaining documentation quality, and meeting productivity measures. You will also be responsible for handling Problem Management, Post-Incident Reviews, and Root Cause Analysis. Non-technical skills such as excellent communication, commitment to high-quality support, customer satisfaction, ownership, productivity, teamwork, and decision-making will be essential for success in this role. This position offers the opportunity to work with an American multinational information technology company based in Spring, Texas, which specializes in servers, storage, networking, containerization software, and consulting services. Join us at Talworx, an emerging recruitment consulting and services firm, to be a part of this dynamic team.,