A Snapshot of Your Day This role reports into the Head of Product Integrity Europe function in Compression and is responsible to support the resolution of urgent technical issues across the business, including at customer sites. This role demands a level of technical expertise combined with the ability to grow within role over time to a point where you can explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy s sustainable future How You ll Make an Impact Provide critical support for the assigned RCA technical lead through the use of data trending, plot of field data, creation of vibration plots in Adre, Mining of Fleet Data, and Fault Tree Updates. Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues. Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. Provide critical support for the assigned RCA technical lead through the use of data trending, plot of field data, creation of vibration plots in Adre, Mining of Fleet Data, and Fault Tree Updates. Work closely with other technical experts in the other Product Integrity regions. Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) What You Bring Bachelor s degree in related field of mechanical engineering, aerospace engineering, or equivalent 3+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Experience in supporting RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent. Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel. Experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc. Ability to work and communicate directly with the customer in a high-pressure environment Ability to work and communicate directly with the customer in a high-pressure environment About the Team Transformation of Industry Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Check out this video to learn more about Siemens Energy: Our Commitment to Diversity . Rewards Career growth and development opportunities Supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave

Taking care of overall Facility Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade work for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil Plumbing Corrective maintenance calls. Provide daily reports on TT closures open cases RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap Garbage disposal. Handling agency staff overall shift. About the team To be the most innovative and agile team which sets benchmark for safety, reliability and maintenance engineering, is recognized for sustainability initiatives, YoY cost optimization and people inclusivity with North star goal of being BAA in RME across geographies by 2030. Degree in Electrical/ Electronics, Controls instrumentation with 2 years of experience Degree in Electrical/ Electronics, Controls instrumentation with 3 years of experience

A Snapshot of Your Day This role reports into the Head of Product Integrity Europe function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy s sustainable future. How You ll Make an Impact Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues. Prepare comprehensive RCA reports and management briefings to achieve the required transparency and Lessons learned for our organization. Perform the fact-finding on customer sites, analyze remote diagnostic as well as evaluate operational issues on-site and initiate necessary corrective and preventive actions. Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint. Work closely with other technical experts in the other Product Integrity regions. Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) What You Bring Bachelor s degree in related field of mechanical engineering, electrical engineering, aerospace engineering, or equivalent 10+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Experience in leading RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent. Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel. Proven experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc. Proven track record of being able to resolve technical work across a large organization to develop solutions for technical customer issues. Ability to willingness to travel internationally to share experience gained in the Oil Gas, Petrochemical Industry. Ability to work and communicate directly with the customer in a high-pressure environment About the Team Transformation of Industry Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Check out this video to learn more about Siemens Energy:

Roles and Responsibilities: Communicate effectively with stakeholders and collaborate with cross-functional teams. Tier 1 application support provides initial response to alerts, alarms, and trouble tickets; perform morning health checks: take immediate known or documented actions to support and recover applications / jobs; as needed engage the next support level; follows ATT incident management practices that include Outage Calls, recovery participation and communication support, post incident RCA other support meetings, supports changes and releases but does not deploy changes. 2-3 years of end-to-end hands-on experience in implementing Oracle s EPM Cloud suite of products such as PBCS, EPBCS, FCCS etc. Strong functional understanding of Financial Planning and Budgeting and Financial consolidation. At least 3 years experience in supporting multiple EPM Cloud modules by directly interacting with client business and IT team. Experience working in production support life-cycle processes for large organization. Experience in working with complex EPM integrations involving multiple source systems and both direct integrations, EPM Agent based integrations and file-based integrations Hands-on experience with managing Linux based EPM environments and autosus based job scheduling. Hands-on experience with Essbase 21C and all associated scripts, data loads and maintenance Ability to connect with multiple teams and work in collaborative to resolve support issues. Ability to run monthly/quarterly run book, co-ordinate with various teams/people involved in that process and update the status of the same to management. Experience in delivering training to users and manage multiple deliverables at the same time experience in EPM Automate, HFR and SmartView reporting. Hands on experience in building application artifacts (Configuring Dimensions, creating data forms/business rules/calculations, EPM Automate scripts etc.), building data integrations and designing Dashboards Reports Shift timing (if any): 24X7 (Rotational basis) Location / Additional Location (if any): Hyderabad Overall Experience: Overall Experience: 4 8 + experience performing Production Support for Mission Critical, high-performance applications. Supervisory: No Additional information (if any): Willing to work in Shift Duties, Willingness to learn is especially important as ATT offers excellent environment to learn Digital Transformation skills such as cloud, DevOps, AI, Full stack etc. Education Qualification: B.E in CSE/IT Certifications (if any specific): Azure Certification Supervisory: No ATT is a fair chance employer and does not initiate a background check until an offer is made.

Job Title: Test Professional. Mission/Position Headline: Responsible for test execution and validation of the product as per prescribed test strategy and design and ensuring that the software application complies with implicit and explicit requirements. Areas of Responsibility: Understand business needs, customer workflows, product and technical requirements, and consult leads to clarify testability and approach. Develop and execute test cases for functional and non-functional aspects of the product, based on requirements and test strategy. Report defects, support defect investigation, validate defect fixes and analyze impact of fixes. Create test reports including defect logging, test result logging, defect analysis, RCA. Coordinate test activities with project team and ensure test completion as per project schedule Desired Experience: Analyze requirements, use cases for the product functionalities. Design optimized and effective test cases by applying various test design techniques. Execute test cases in development cycle and in formal test phase. Explore and apply different test approaches for identifying s/w defects early in the product life cycle. Ability to clarify all requirements obtained from end customers. Basic knowledge in automation, able to run automation test scripts. Basic Knowledge of HIS/ RIS/ PACS/ DICOM/ HL7/EMR/HER/ HIPAA standards. Experience with PET/SPECT/CT scanner usage. Qualification and Experience Bachelor s or Master s degree in Biomedical Engineering / Medical Electronics required, or equivalent. 5 to 8 years of experience in manual testing lifecycle. Capabilities Should have good communication skills, be self-motivated, quality and result oriented Strong Analytical and Problem-Solving Skills

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the root cause(s) and implement corrective steps to improve quality Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans Define and update quality frameworks to match the workflows Provide instant feedback for correction and keep an eye on recurring quality issues Teams Responsibilities Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates. Conduct research with high attention to detail and advanced comprehension skills. Be comfortable with multi-tasking and complex decision-making. Be an expert communicator who masters the app store's policies and exhibits developer (end-customer) empathy. Review, maintain, and curate data. Proofread and review documents suitable for publishing Required Experience Should have solid understanding of workflow, tools used for providing services Experience working as an Agent in similar workflows 3+ years of relevant experience BA/BS degree (In lieu of degree, 2 years relevant work experience) Experience in written communication customer-facing processes with strong analytical, troubleshooting, and problem-solving skills Knowledge of Google's developer platforms (Google Play, Chrome Web Store, etc.). Experience with Google suite and complex policies Understand technical concepts/terms (APIs, APKs, ARM, Bootloader, Doze, Fragmentation, NFC, etc.) Ability to manage multiple competing priorities in a fast-paced, rapidly changing environment Excellent written and verbal communication skills Will be required to master policy, proven through test/certification Required Soft Skills Collaboration Skills: Being a strong leader and team player is critical to this role, you’ll be working as part of a team and collaborating with other teams. Strong organizational skills: Have oversight of the queues, cases and escalations in an organized way to manage potential quality issues. Developer Empathy: Understand the developer's point of view on issues and make decisions weighing all parameters. Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

JOB DESCRIPTION Title: Electrical Executive Department: Intel M & O Areas of Operation : Integrated Facilities Management - Intel Reporting to : Manager M&O-JLL Duties & Responsibilities Ensuring that all electrical equipment (Transformers, UPS, DG, Electrical panel, lifts etc.) periodical inspection Daily equipment operation to be done as per the SOP EHS standard knowledge is required & safety rules to be followed as per the work condition. Implementing improvements in electrical instruments, facilities, components, equipment products, or systems. Ensuring that operations conform to standards and customer requirements by preparing electrical systems specifications. Knowledge in incident management required and to find out the RCA of equipment failure & also to have knowledge about to restoration faults. Maintaining of reports and compiling data regarding existing and potential electrical engineering projects and dashboards. Implement energy saving plan as per targets shared by the clients Support in preparing specifications for purchases of electrical equipment and materials. Participation and conducting training in house & OEM trainings. Preventive maintenance knowledge is required to maintain all related equipment s. Maintain logbooks, checklists, and periodical inspection for all installations. BMS System monitoring issues and response support to be done. Following of escalation procedure if any incidents or abnormalities Responsible to handle the shifts independently on his responsible area Working with multiple teams in rotational shifts. Rounds & Readings :adherence Daily operational check for Indoor HT Panel &DG,s. Log Indoor HT Panel (Enercon Energy Meter) reading. Daily operational check for Main LT panel & Readings Daily operational check for 110V battery charger Panel Daily operational check for RTCC 1 Daily operational check for Transformers& Readings (including cleanliness of the area and Operation of OLTC). Log the Oil Temperature, Winding Temperature and Load details Complaints Calls- lightings & power complaint Log readings for UPS All Lab loads should be taken as per the list Daily checks for HSD system A check for all lifts In lift machine room Switch ON/OFF all the Street lights, Terrace Lights, canopy & tuck shop lights. Daily Operational checks for Kitchen equipment s Daily checks for LSS system Daily checks for Gas leak detection system Monitoring all water tanks levels Employee Key Competencies Experience required for as mentioned below at least 3 years in facility management ITI- 10 years. Diploma - 5 years, BE- 3 years total years of experience Candidate preferred with industrial experience with minimum of 2 years Good English communication & interpersonal skills along with local language preferred Good knowledge in MS office & mail communication Team player & quick learner attitude Customer service focus Committed execution capability and should have sound knowledge in handling vendors Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48

- Execute Food Safety audit as per FSSAI requirement. - Execute the monthly Audit and conduct customized audit across Catering/Base Kitchen Audits/ Live kitchen Audits. - Reports to be submitted within 2 working days. - Follow up of NC closure for both external and internal audits. - Ensure developed corrective action on nonconformity are implemented effectively. - Supporting for the preparation of external audits. - Conduct training as per the "Training Calendar" and monthly reporting of the training activities and updating on Tracker. - Involved in Food incidents handling with RCA Investigation Audit and finalize the root cause with evidence for the identified non conformity or food incident and also recommend the CAPA to avoid the reoccurrence of the incident. - Verify the corrective action implementation effectiveness. - Coordinating with the clients (existing new) for any HSEQ-related matters/ queries. - Helping mobilization of new sites for region by ensuring adherence to all HSE QA related processes required for successful mobilization. - Reducing the customer complaints to the lowest level by establishing the proper control of all food safety hazards at the kitchens of Vendor partners at site or Base kitchen. - Implementing the FSMS system in the vendor kitchen by conducting daily checks at the kitchen, maintaining sanitization and cleaning of the vendor kitchen and deliver safe and hygienic food to the client. - Maintaining and updating the Food safety and quality records. Prerequisites: - Educational Qualification BachelorDegree in food science and technology or Microbiology or Hotel management or catering technology from recognized university. - Preference would be given if acquired Accredited Lead Auditor Course in food safety Management System (ISO22000/FSSC22000). Have sufficient Knowledge of FSS Act and regulation. Must have sector specific knowledge regarding Hygiene, Sanitary practices, process knowledge, Allergen management, etc - Certified internal auditor on ISO 22000 / HACCP. - Knowledge in Quality and Food Safety Management System.

You are a strategic thinker passionate about driving solutions in legal entity reorganization and capital actions. You have found the right team. As a Legal Entity Analyst in our Finance team, you will spend each day defining, refining, and delivering set goals for our firm. You will be responsible for partnering across the firm to provide support and strategic analysis for legal entity reorganization and capital actions. Our Legal Entity Management teams are responsible for a wide range of activities including reviewing legal entity reorganization, supporting execution of Reg W covered transactions, related reporting, managing the Reg W system, and contributing to internal IAG projects. You will work closely with IAG senior staff and all lines of business (LOBs) to ensure successful execution and compliance. Job Responsibilities Review transactions related to Re-organization Capital Action (RCA), Affiliate Support Document (ASD), New Business Initiative (NBIA), and Change Managements (CM). Understand IAG owned policies like RCA, ASD, Reg K, and Reg W, and help manage the end-to-end Central Reg W program, including leading weekly/quarterly analytics of Covered Transactions and managing weekly, monthly, and quarterly reporting. Assist with Reg W Governance by managing Reg W Governance Committee meetings, LOB Working Group Sessions, and IAG Department Meetings. Serve as Subject Matter Expert in Reg W Systems used for transaction approvals and reporting. Support the production of the FR Y-8 Reporting and LOB Attestation Process, and understand Reg W Reference Data and its impact on regulatory reporting. Contribute to Reg W Affiliate Analytics and Reporting, and develop and maintain cross-LOB relationships with key stakeholders, acting as the LOB point of contact for Reg W System questions and future enhancement requests. Own documentation of all Reg W processes, procedures, and policy. Utilize Alteryx and Tableau applications to improve existing processes and identify scope for improvement. Adhere to and enhance existing controls as applicable, ensuring the process is audit-ready at all times. Manage multiple mailboxes and ensure all emails are addressed diligently and timely, assisting with all IAG projects and ad hoc requests. Review and support analysts within the team to contribute to overall team objectives, and lead strategic initiatives for a better process and control environment. Required qualifications, capabilities, and skills Minimum 1 year Financial or regulatory reporting or policy experience Post graduate or Masters degree in Finance or related field of study Regulatory Reporting, Audit or Compliance background with strong analytical skills Strong interpersonal and communication skills Proficiency with MS Excel and PowerPoint Ability to identify and communicate issues in a timely manner Preferred qualifications, capabilities, and skills Good Understanding of financial product and global markets will be added advantage Optional to have business intelligent solution knowledge Ability to work independently and contribute to the team objectives

Quality Lead Hiring - Hyderabad Min 3-7 yrs exp as a QA Should have excellent oral and written communication Should be well aware of 7QC Tools, RCA, 5WHY's, Excellent advanced excel, Stakeholder management would be there 5days/US Shifts/ Required Candidate profile Pls Call Vikas 8527840989 Email vikasimaginators@gmail.com CTC will vary upon last CTC - Max hike upto 30% depending upon interview process

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

We are looking forward to hire DB2 Professionals in the following areas : Experience required: 5-7 years Database performance issue troubleshooting, RCA and related monitoring. System replication setup and troubleshooting Routine admin tasks like, data volume space mgmt, license mgmt, Database start/stop. DB backup restore Good to have knowledge on either of the below DB technologies MS SQL Server / DB2 / Oracle Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Job Category: IT Job Type: Full Time Job Location: Bangalore Chennai Mumbai Exp: 5 Years Location: Pan India Detailed JD: Senior Specialist Industrial IoT (AVEVA) at LTIMindtree employ a combination of the solution, systems, communications, and application-specific software skills to: Led discussions / co-ordinations with customers to understand business requirements and document functional and technical specifications Participate in the design and architecture of enhancement of Manufacturing Execution System (MES) and system integration solutions projects Work closely with our global team force to manage customer relationships and satisfaction. Research, identify, develop, and recommend corrective measures to address technical and application issues identified in the field or in-house. Identify and qualify product and solution failures and assist the engineering in understanding and resolving them. Perform RCA and recommend corrective measures to address technical and application issues Help customers maintain the reliability and performance of their systems and address any potential technical problems. Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. Case tracking by entering cases either in our Customer Relationship Management tool. Research and documentation of technical problems and solutions using our Knowledge Base. Qualifications: Essential Engineering of equivalent degree 5-12 years of experience in digital manufacturing solutions. Experience with AVEVA Products like AVEVA MES, System Platform, Historian and OI. Hands-on experience with development, deployment, troubleshooting, and support related to MES Manufacturing Execution System (MES), which includes reviewing codes and Bug Fixing. Hands-on experience with MSSQL, .Net, and JavaScript, is important. Have an understanding of key manufacturing processes, & ISA-88/ISA-95 standards SQL Query development, troubleshooting and performance tuning. Positive attitude, enthusiastic, self-motivated, and customer-focused People-person and team player, enjoying the cross-functional interaction required for this position Quick learner with an inquiring mind Strong written and oral communications skills Comfortable working in a fast-paced, dynamic environment Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional, IT engineers and personnel, account managers. Ability to occasionally travel to various customer sites in the region and worldwide Familiarity with production process flow & supply chain topic Kind Note: Please apply or share your resume only if it matches the above criteria.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: WebSphere Admin. Experience5-8 Years.

Must to have :- The Genesys PureCloud Developer generates solutions based management and automation of cloud provisioning tasks, customer support and administration of Managed Cloud Environments (MCEs), workflow and tools development, cloud architecture, and service administration. The Genesys PureCloud Developer shouldConfigure and manage MLPs Virtual Network in Genesys PureCloud, establish our core services in the VNET, enable Genesys PureCloud to serve as a part of MLPs network Develop scripts to automate the deployment of resource stacks and associated configurations Utilize native Genesys PureCloud services to meet the firms technology and resiliency requirements Drive Identity and access and configuration management, and monitoring strategy for Genesys PureCloud Lead design process for network connectivity to Genesys PureCloud Extend MLP standard systems management processes into the cloud including change, incident, and problem management Establish and implement monitoring and management infrastructure for both availability and performance management Establish internal pricing and instance selection model for Genesys PureCloud virtual machines Integrate Genesys PureCloud management tooling with MLP including automation of spin-up and spin-down and billing approvals Design and implement data protection options, including HA and BCP protection in Genesys PureCloud Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Contact Center. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: AIOPS Elastic Observability. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Windows Server Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: AIOPS Elastic Observability. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Implementation. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Oracle Database Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Docker. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cloud-IaaS-Compute-Windows Azure. Experience8-10 Years.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.